Britannia Lanes レビュー 

282
•
TrustScore 5段階評価の4.5

4.7

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Everyone at Britannia Lanes has been incredibly helpful while I've been organising moving across the country. Special shout out to Rhys and Luke who packed, drove and unpacked my stuff. They were so l... もっと見る

5つ星のうち5の評価

I would not hesitate to reccomend BL to anyone who is moving. From the office staff to the guys who did the packing and moving. They were so professional, helpful and friendly during the whole proce... もっと見る

5つ星のうち4の評価

We had a local move, with all packing by the company. These are not the cheapest local company but the job was completed on time, over two days. Always cheerful but busy. Included an extra drop-off w... もっと見る

5つ星のうち5の評価

A very pleasant company to deal with, a good price, friendly and hardworking team and an office that can solve problems quickly and painlessly. We would definitely use them again

企業情報

  1. 引越業者
  2. ・
  3. バン レンタル代理店

当該企業による記述

We are a family run and owned business offering domestic and commercial removals, locally to the West Country and internationally. We offer container storage and self storage; van hire and confidential shredding services. We opened in 1974 by Mike & Sylvia Lane and are now on our third generation of family working in the business. We are proud to be part of Britannia Movers Co-operative.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

282件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 66%に回答しています

通常2週間以内に回答

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4.7

すべてのレビュー

(282)

過去12か月のレビュー数: 29件

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5つ星のうち5の評価

Excellent!

We had a few false starts with completion on our property but Lanes worked hard to adjust to be able to support us.
On the day the team worked extremely hard and were a real credit to the company. They endeavoured to place items to assist making things easier for us after they had left.
Their enthusiasm never waned throughout the whole day. Excellent service, I couldn't have imagined how it would have been without them. We wouldn't hesitate to recommend the whole team!

2024年9月13日
自発的なレビュー
Britannia Lanes ロゴ

Britannia Lanes からの回答

Hi Jo, we are delighted to have been able to help. thanks Lynn

5つ星のうち5の評価

5 star service.

Very professional service from our initial enquiry right through until furniture was delivered. The removal guys were super helpful, quick and efficient. The ladies in the office always polite and able to respond and /or offer assistance. Best removal service we have ever received. 🙏
We did have a slight issue with our delivery address access despite our best efforts to forewarn. But this was quickly solved by Joel and although we had to pay extra for a shuttle service he worked quickly and helpfully to get our furniture to us at the agreed time.
Would definitely highly recommend and would use again. Thank you.

2024年8月21日
自発的なレビュー
Britannia Lanes ロゴ

Britannia Lanes からの回答

Thank you for your such a lovely review of our entire team. Kind regards, Lynn.

5つ星のうち5の評価

First choice

Great removal company!
We needed to move house at a reasonable price. They did it,
We wanted trustworthy, friendly staff.
We got them.
This is a company you can trust to move you, when you want and where you want.
We’d use them again.
First choice.
Thanks to all of you who were involved in assessing, quoting, amending the quote, booking a date, changing it, booking a new date, changing it, and booking the final date. And a special huge thanks to the guys carrying the heavy stuff and the 300 boxes - you were great and good fun to be around!

2024年9月3日
自発的なレビュー
Britannia Lanes ロゴ

Britannia Lanes からの回答

Hi Martin, we have passed your thanks on to our crew, surveyor and office staff involved with your move. thanks Lynn

5つ星のうち5の評価

We were so impressed

We were so impressed with the service provided by Layton, Tony and Josh. They could not have been more helpful and professional. Our heartiest thanks all round. Thank you also to Cheri and Lynne in the HQ for making the initial arrangements. It all went swimmingly well!

2024年8月28日
自発的なレビュー
Britannia Lanes ロゴ

Britannia Lanes からの回答

Many thanks for your great review of our crew and office team.

5つ星のうち5の評価

Excellent experience

Brittania Lanes of Exeter were incredibley helpful from the start. Ours was a big move from Surrey to Bude in Cornwall which in total was a 5 day move. The quote was the most reasonable that we got (compared to Surrey companies) and they were also able to fit us in a very short notice.

We had Adrian and Tony drive down from Exeter on the Monday and start the fragile pack service (we opted to pack the rest) and loading. They were enthusiastic, polite and very hard working. I would 100% recommend them.

2024年8月23日
自発的なレビュー
Britannia Lanes ロゴ

Britannia Lanes からの回答

Hi Karina, we are pleased you were so happy with our service and wish you every happiness in Bude and your new home. Adrian and Tony have been told of your comments. thanks Lynn

5つ星のうち5の評価

An exceptional and excellent experience

What an extraordinarily good experience. Everything worked exceptionally well. London all packed up and safely arrived in Devon. All the team went way beyond my expectations to make sure it went smoothly and stress free. Very professional. A pleasure to deal with such a well organised company. I would absolutely recommend them.

2024年8月7日
自発的なレビュー
Britannia Lanes ロゴ

Britannia Lanes からの回答

Thanks Gill for such a lovely review, we have let your removal crew know how pleased you are. Kind regards Lynn

5つ星のうち5の評価

As always great service

As always great service. easy to deal with and good range of vans.
My insurance claim was dealt with very fairly and without stress ( glad I took the excess cover!).

2024年8月7日
自発的なレビュー
Britannia Lanes ロゴ

Britannia Lanes からの回答

Hi Mike, that's great to hear. Regards Lynn

5つ星のうち5の評価

Highly efficient and friendly service

Highly efficient and friendly service. The guys who completed the collection and delivery of our furniture and possessions were a joy to work with. We couldn't have wished for a more stress free move. We have no hesitation in recommending Britannia Lanes of Devon.

2024年7月24日
自発的なレビュー
Britannia Lanes ロゴ

Britannia Lanes からの回答

Thank you for sharing such a positive review of our service. Regards Lynn.

5つ星のうち5の評価

Fantastic people to deal with

Our movers were incredibly professional, friendly and flexible. They kept us at ease and were exceptionally knowledgeable when dealing with any questions we had. We couldn’t have asked for more.

2024年7月25日
自発的なレビュー
Britannia Lanes ロゴ

Britannia Lanes からの回答

Hi Chris, we are pleased that our service provided everything you hoped for. thanks Lynn

5つ星のうち5の評価

Excellent service at a good price

Excellent service at a good price. Very professional from start to finish. Turned up right on time and the three men were all great loaded up our items and furniture quickly while still taking care not to damage anything and then delivered it to my new home placing it where I asked them to. I would definitely recommend them.

2024年7月22日
自発的なレビュー
Britannia Lanes ロゴ

Britannia Lanes からの回答

Hi David, we are pleased to here all went well with your move. thanks Lynn

5つ星のうち5の評価

Very friendly and personable staff who…

Very friendly and personable staff who went out of their way to accommodate our needs and make us feel welcome. Very quick and easy to collect vehicle on the day.

2024年7月17日
自発的なレビュー
Britannia Lanes ロゴ

Britannia Lanes からの回答

Thank you for you 5 star review. Lynn

5つ星のうち5の評価

Friendly and helpful

Staff both in the office and onsite were very friendly. The removers packed with care and checked where I wanted things positioned. I would definitely reccomend.

2024年7月19日
自発的なレビュー
Britannia Lanes ロゴ

Britannia Lanes からの回答

Thank you for lovely review. Lynn

5つ星のうち5の評価

Great Service

Good service throughout from booking to removal day, collection and unloading. The staff on the day were helpful, and fun to have a round.

2024年7月17日
自発的なレビュー
Britannia Lanes ロゴ

Britannia Lanes からの回答

Hi Trevor, many thanks for your review, we have passed your comments onto our crew. Kind regards Lynn

5つ星のうち5の評価

Friendly

Friendly, efficient and professional

2024年7月5日
自発的なレビュー
Britannia Lanes ロゴ

Britannia Lanes からの回答

Thank you for your 5 star review. Lynn

5つ星のうち5の評価

Carefull packing, looked after my mum's wishes. Kind, friendly. On time.

Dan and Adrian were great. They moved my mum from Essex to Devon recently and the service was perfect. Carefull packing, looked after my mum's wishes. Kind, friendly. On time. What more could you want. They even got mum a fish and chip dinner.

2024年7月11日
自発的なレビュー
Britannia Lanes ロゴ

Britannia Lanes からの回答

Many thanks for such a kind review, Dan and Adrian were happy to help.

5つ星のうち1の評価

PLEASE don't trust these movers

PLEASE don't trust these movers. They over-charged, they broke items and furniature. They left valuable items behind, ie: lawn mower, wheel barrow, air conditioners, and my son's BED etc, etc! They left things out in the rain. They packed boxes full of rubbish & then charged us for them (we didn't know the contents until we unpacked), after which we found that many things were missing too! Thismade us so depressed and angry, we still are. And we have proof.
Addition:
*THEY CHOSE TO MOVE US DESPITE SAYING AFTERWARDS THEY ONLY HAD A DAY SPARE.
*AFTER THE WAY THEY TREATED OUR BELONGINGS, WHY WOULD WE TRUST CONTINUED SERVICE WITH THEM?
*THE LANES ARE ON THE BAR COMMITTEE, THEREFORE A CONFLICT OF INTEREST.
*WE FOUGHT HARD TO GET OUR MONEY BACK AND COMPENSATION FOR THE THINGS THEY BROKE AND LEFT BEHIND, BUT IN THE END WERE ONLY ABLE TO GET LESS THAN HALF.
*THIS WAS A SHAMEFUL WAY TO TREAT A PHYSICALLY DISABLED PERSON AND HER CARER!
*FAMILY RUN BUSINESSES SHOULD NOT BE RUN BY DISFUNCTIONAL FAMILIES.

2023年8月23日
自発的なレビュー
Britannia Lanes ロゴ

Britannia Lanes からの回答

Dear River, I was sorry to see you've left a 1 star review after our last 12 months of consistent communication. You have approached the BAR and an Ombudsman service with your complaint, both of which have found Britannia Lanes' communication to be fair, reasonable and that little fault is to be held with us. As discussed many times, you gave us one day's notice to arrange your move, you provided us a largely inaccurate list of goods and your effects far exceeded the capacity of your new home. We offered to take goods into storage with us or deliver them to another provider which you refused, and therefore we were left with no choice but to leave effects outside. In any case, you have received settlement against your complaint and therefore we consider this matter closed. Kind regards, Alexandra Lane

5つ星のうち5の評価

Very efficient and reliable

Very efficient and reliable. Honest and up front about pricing. On the day of the move they were very quick and clearly knew how best to pack things. Made our move very easy.

2024年6月28日
自発的なレビュー
5つ星のうち4の評価

Positive experience

The experience we had from Britannia Lanes was positive. The packing and loading was led and coordinated by Adrian and ably supported by Dan and Tony. All 3 of them worked with professionalism and good humour, getting the job done swiftly and carefully. These guys deserve 5 stars!
During the unloading, with other members of the team, our sofa suffered some leather damage which is why we gave an overall score of 4. However, Britannia Lanes have organised for this to be mended so we’re pleased we took out the insurance.
I’d like to also mention Lynn B in the office - our move date had to be changed and she tried her best to accommodate our needs and keep communication clear.

2024年6月13日
自発的なレビュー

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