Britannia Lanes レビュー 

282
•
TrustScore 5段階評価の4.5

4.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Everyone at Britannia Lanes has been incredibly helpful while I've been organising moving across the country. Special shout out to Rhys and Luke who packed, drove and unpacked my stuff. They were so l... もっと見る

5つ星のうち5の評価

I would not hesitate to reccomend BL to anyone who is moving. From the office staff to the guys who did the packing and moving. They were so professional, helpful and friendly during the whole proce... もっと見る

5つ星のうち4の評価

We had a local move, with all packing by the company. These are not the cheapest local company but the job was completed on time, over two days. Always cheerful but busy. Included an extra drop-off w... もっと見る

5つ星のうち5の評価

A very pleasant company to deal with, a good price, friendly and hardworking team and an office that can solve problems quickly and painlessly. We would definitely use them again

企業情報

  1. 引越業者
  2. ・
  3. バン レンタル代理店

当該企業による記述

We are a family run and owned business offering domestic and commercial removals, locally to the West Country and internationally. We offer container storage and self storage; van hire and confidential shredding services. We opened in 1974 by Mike & Sylvia Lane and are now on our third generation of family working in the business. We are proud to be part of Britannia Movers Co-operative.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

282件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 66%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(282)

過去12か月のレビュー数: 29件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Very impressed with Britannia self…

Very impressed with Britannia self storage and self drive, especially with Mr. Robert Parr nothing was too much trouble, It’s hard nowadays to find such a friend people that are there happy to help, I needed to change 3X dates for my rental car - all without hassle, Storage is clean and access 24/7, I will definitely use them again as I can only highly recommend it.

2024年6月6日
自発的なレビュー
5つ星のうち5の評価

Efficient, kind and accommodating to disabled customers. Absolute stars.

This was our first time of hiring a full packing and moving service, and all the people involved were excellent. I am disabled, and as if my usual difficulties weren't enough, I also had an accident on the morning of the move and the lads made sure our sofa came in first so I had somewhere to sit and nurse my wounds. I wish we could hire you to do unpacking too because it's taking us ages!

If you are thinking about hiring movers, but don't think hiring packing services is necessary... Let me assure you, it's necessary. It's worth the extra money, and Britannia are worth your business. Would give more stars if I could.

2024年5月29日
自発的なレビュー
5つ星のうち5の評価

Britannia Lanes Exeter are amazing !

Britannia Lanes Exeter are amazing !
Nothing's too much trouble and all the colleagues are professional, helpful and very understanding.
We were extremely happy with their Removal and the Self Storage service.
Thank you !

2024年5月24日
自発的なレビュー
5つ星のうち1の評価

Do not use this company for storing goods

Do not use this company for storage. My wife and I had to move out of our property for 9 months to allow renovation work. We used Brittania to remove and store all our belongings. We have paid them £576/mth storage plus £81/mth insurance. When they returned the goods in April 24, a leg was broken of the large chest of drawers, an armchair was badly marked. In addition, mattresses had dirt on them and clothes etc were damp. No mats were put down on our new carpets, which were then marked,
Subsequently we realised a telescope had also been damaged, wooden frame of mirror snapped and put back and mattress marked.
We will try to claim for the chest and chair on insurance but we discovered the other damage after the 7 day cut off - so we are barred from claiming - it took us that long to unpack items. In addition the insurance policy has a £50 excess and is not a 'new for old' policy so I am unlikely to get much back on the insurance. In addition the claim form says I need to submit traders estimates for repairs - but no one is interested in repairing the furniture.
The whole experience has been horrible and very expensive, damaged goods and head office staff that don't care. Do not use them to store your personal belongings

2024年4月22日
自発的なレビュー
Britannia Lanes ロゴ

Britannia Lanes からの回答

Dear Richard,

I am sorry to read that you experienced some damage during recent removal and storage with us. Although you called us to notify us of some damage we were unaware of some of the points you have raised in your review including the marks to your carpet, of which we will be happy to arrange a carpet cleaner for you, when convenient. With regards to the terms of the Insurance Policy, these are highlighted several times during the quotation period and we give the option for customers to arrange their own insurance policies if preferred. We look forward to receiving the completed claims form and assisting you in settlement. Once again, I am sorry for the damages that occurred but hope you are settling well into your new home.

Kind regards,
Sarah Lane

5つ星のうち5の評価

Great service from a great team

Great service from a great team. From the initial quotation to completing all the paperwork, and on to the packing and loading, all the staff were excellent. Very friendly and patient in answering all my questions and explaining the whole process. Special thanks to Lynn and Joel. Everything was professionally packed and arrived on time and in perfect condition. Very grateful to the entire team in Devon.

2024年4月24日
自発的なレビュー
5つ星のうち5の評価

Great service, and looked after my stuff

Josh and Callum (movers) and Cheri (customer service) were all great.

I had a tight timeline, so Cheri worked quickly to sort a quote and arrange a time that worked for me. My notes for the move team all went through, which meant they showed up in the right place despite the best efforts of Google Maps.

Callum and Josh knew exactly what they were doing. Initial tour to understand where everything was, what was moving, what order they'd take things in, where they needed protective packing. After that - they got on with it.

Special wrapping for monitors, generally good *care* for everything. Unphased by stairs. Never rushed, just well-rehearsed.

At the other end there was another tour to understand where things were going and how to fit things through the entry, and then they had me wait at the entrance to point each thing to the right room.

The result was total convenience for me, and (crucially) two people who cared about keeping my things safe and helping a busy day run well.

Well worth the money. Thank you

2024年4月27日
自発的なレビュー
5つ星のうち5の評価

Storage or Van hire - you can’t go wrong here

I have used the Marsh Barton site for storage for a little over a year and found it very good and easy. Robert is a delight to deal with and the facility’s make everything easy. Its also a very clean environment.
I also recently hired a van from same location and it was one of the smoothest and relaxing vehicle hire I’ve ever done.
Highly recommend Robert and team.

2024年4月26日
自発的なレビュー
5つ星のうち5の評価

Great service

Great service, all explained & with ease. Robert was very friendly & professional, definitely use this company in the future.
Again many thanks for all your help.
GS Preston

2024年4月26日
自発的なレビュー
5つ星のうち5の評価

Just had a house move

Just had a 2 day house move with Joshua, Jordan and billy from Britannia lanes. A absolutely fantastic team which were extremely helpful and hard working. Then on day two they were joined by Jambo and Leighton who provided some extra muscle to get me in the new house even faster. Honestly couldn’t have asked for a better moving team to make my life easy and smooth. Thank you guys for all the help and I think you all definitely earned some extra days paid leave if your boss is reading this.

2024年4月25日
自発的なレビュー
5つ星のうち5の評価

Reasonably priced van hire with charming staff

We used Britannia Lanes to hire a small van to deliver and then collect paintings for an exhibition at a gallery in Totnes. The vehicle they provided was exactly what we required and organising the rental was simple. The staff were incredibly helpful and the cost not excessive. Would happily use Britannia Lanes again for van hire should I need to.

2024年4月10日
自発的なレビュー

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