I didnt set my expectations very highb but after the first night to wake up without a knot in my neck was a surprise. I'm a very restless sleeper which means I turn and shift during the nigh between d... ãã£ãšèŠã
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Ordered expecting delivery in time for our holiday but that didn't happen. I have sent e-mails and filled in the contact form to sort out returning thd items but have had no response.
Absolutely appalling experience. My order was placed in June, but when it became clear they couldn't deliver within the agreed timescales, I asked to cancel the order. I was told this wasn't possi... ãã£ãšèŠã
Having had a Tempur pillow for many years, which had seen better days. I was very sceptical about getting a new pillow. Having seen several makes of these âContour Relief Pillowsâ which looked comfort... ãã£ãšèŠã
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The British Pillow Company⢠is a UK-based wellness brand dedicated to helping people sleep better, live better, and wake up pain-free. We specialise in premium-quality orthopedic pillows and travel neck pillows designed with advanced ergonomic support and luxury comfort. All our products are crafted with care using high-grade memory foam and tested for real-world results. Whether you're a side, back, or combination sleeper, our pillows are designed to provide personalised comfort and help relieve common issues like neck stiffness, shoulder tension, and poor posture. Weâre proud to serve thousands of happy customers across the UK and beyondâalways with fast delivery, thoughtful service, and a 30-night sleep trial for peace of mind. At The British Pillow Companyâ¢, better sleep isnât a luxuryâitâs a necessity.
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ASHTON-UNDER-LYNE, OL70PT, ASHTON-UNDER-LYNE, è±åœ
- support@britishpillow.co.uk
- britishpillow.co.uk
3.0
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I didn't have to wait long for theâŠ
I didn't have to wait long for the pillow and when it came it was perfect.
2025幎5æ27æ¥
The British Pillow Company ããã®åç
Thank you so much for sharing your experiance with us.
I slept properly for the first time inâŠ
I slept properly for the first time in weeks.
2025幎5æ27æ¥
The British Pillow Company ããã®åç
Thank you so much for sharing that â we're genuinely thrilled to hear you finally got a good night's sleep! ð€
Wishing you many more restful nights ahead. ð
Customer service were really responsiveâŠ
Customer service were really responsive and helpful. The pillow itself is a god-send. I haven't had neck pain since I have been using it. It's a winner for me.
2025幎5æ30æ¥
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The British Pillow Company ããã®åç
Thank you so much for your kind words! We're thrilled to hear that the pillow has helped relieve your neck pain and that our customer service team was able to support you. Your feedback truly means a lot to us!
Best buy ever.
Initially I though buying a pillow for this price was expensive, but would give it a try and if it didn't work I could get a refund. Bit dubious when it arrived as it looked like a rolled up newspaper but it gradually expanded. After just two nights no more stiff neck or shoulders in the morning. Well happy, wished I'd tried it earlier. Would definitely recommend this product. I am not saying this because I think it's what the manufacturer wants to hear, I am saying it because for me it has really worked and improved my mornings, usually spent stretching to relieve the stiffness !
2025幎5æ28æ¥
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The British Pillow Company ããã®åç
Thank you so much for your honest and thoughtful review!
We totally understand your initial hesitation â it's not every day you expect a life-changing pillow to arrive looking like a rolled-up newspaper! ð We're genuinely thrilled to hear that the Contour Relief Pillow has made such a positive difference to your mornings. It's feedback like yours that keeps us going.
Thank you again for giving it a try and for recommending us! ð
Great experience
I canât comment on the use of the pillow as itâs for an upcoming holiday but the purchase and delivery was great so no complaints. Delivered my pillow very quickly and efficiently.
2025幎5æ30æ¥
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The British Pillow Company ããã®åç
Thank you so much for your kind words!
Weâre glad to hear your purchase and delivery experience was smooth and efficient. Wishing you a restful and pain-free holiday â weâre confident the pillow will be a great companion!
Safe travels and thanks again for choosing us! âïžð
Just into my fourth night
Just into my fourth night. So far I have noticed an improvement in the way my neck and shoulders feel in the morning. My only down side is that the pillow slides about on the bed quite a bit. We use cotton sheets.
2025幎5æ26æ¥
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The British Pillow Company ããã®åç
Thank you for your honest feedback!
We're really pleased to hear you're already noticing an improvement in your neck and shoulders â that's exactly what our pillow is designed for. Regarding the sliding, cotton sheets can sometimes reduce grip.
Appreciate your support and hope the comfort continues to improve!
It seems to have made a difference toâŠ
It seems to have made a difference to posture, would of liked it a little thicker, but early days yet.
2025幎5æ19æ¥
èªçºçãªã¬ãã¥ãŒ
The British Pillow Company ããã®åç
Thank you for your feedback!
Weâre glad to hear itâs already making a difference to your posture. The pillow is designed to adapt slightly over time, so you may notice more support as it settles. That said, weâll definitely take your comment on thickness into account as we continue improving our product.
Appreciate you giving it a try â hope it continues to help!
very pleased with the prompt deliveryâŠ
very pleased with the prompt delivery after making my order online.
unfortunately I purchased the pillow because it was being recommended that my snoring at night would be much improved. But according to my dear husband, it has made no difference at all !! I have slept on it this past 3 nights.
2025幎5æ22æ¥
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The British Pillow Company ããã®åç
Thank you for your honest feedback!
Weâre glad the delivery was prompt and that youâve given the pillow a fair try. While many customers have experienced better breathing and reduced snoring due to improved neck alignment, we understand that every sleeper is different.
Feel free to keep using it for a bit longer â some adjustments can take a few more nights. And of course, if you need further assistance or would like to explore return options, weâre here to help.
Poor quality pillow case
The pillow case that was on the pillow is very poor quality. It matted and bobbled within a few days of receiving the pillow. I have not tried the extra one I bought as yet. Can I be sent a replacement pillow case please.
2025幎5æ20æ¥
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The British Pillow Company ããã®åç
Hi there,
Thank you for your feedback, and we're really sorry to hear about your experience with the pillowcase.
Thatâs certainly not the standard we aim for. Weâd love to make it right â could you please send us your order number or email us at support@britishpillow.co.uk so we can arrange a replacement for you?
We truly appreciate you bringing this to our attention and giving us the chance to fix it.
The British Pillow Company ããã®åç
Thank you serena for lovely feedback
Pretty impressed
Pretty impressed after just over a week of use. Seem to sleep better, very comfortable. Happy with purchase & service
2025幎5æ20æ¥
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The British Pillow Company ããã®åç
Thank you so much for the kind words!
Weâre really glad to hear youâre already feeling the difference after just a week. Sleep comfort is everything â and weâre happy we could deliver both the product and service you expected. Sleep well!
This pillow has really helped me,I'mâŠ
This pillow has really helped me,I'm now sleeping through the night,which I've not done for years.
The pain in my neck is easing hopefully with more use it will disapear altogether . So far really pleased with it.
2025幎5æ7æ¥
The British Pillow Company ããã®åç
Thank you so much for sharing your experience!
We're genuinely happy to hear you're finally getting a full night's sleep â and that your neck pain is easing. Here's to even more restful nights ahead and continued relief!
Great pillow
I purchased this pillow last week.
I always have disturbed sleep for not being able to find
a comfortable position.
This pillow seems to have helped already.
Not even a week using it yet.
I love it.No stiff neck in the morning.
I know it will help me try to get restful sleep rather than tossing and turning all night long
2025幎5æ18æ¥
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The British Pillow Company ããã®åç
Thank you for your lovely feedback!
We're so pleased to hear the pillow is already making a difference in your sleep. Wishing you many more peaceful nights â and no more tossing and turning! ð
No indication on size or dimensions ofâŠ
No indication on size or dimensions of the pillow so it does seem larger than expected.
There should be some indication on the website listing about what body type it would suit as i'm a slim frame and petite.
Surely that goes against the Trade Descriptions Act 1968 if you mis-describe something's size or leave it out?
I may have to return it.
2025幎4æ28æ¥
èªçºçãªã¬ãã¥ãŒ
The British Pillow Company ããã®åç
Hi there,
Thank you for your feedback, and weâre sorry to hear that you were disappointed with the pillow sizing.
Weâve checked our records and were unable to locate an order under your name. If you did place an order with us, could you please send your order number and details to support@britishpillow.co.uk? Weâd be happy to look into this further and assist you directly.
For clarity, we do include detailed dimensions and sizing guidance on our product pages, and weâre continually working to improve this based on customer feedback â including guidance for different body types.
Regarding your reference to the Trade Descriptions Act 1968: we take compliance very seriously. The Act prohibits false or misleading information, and we make every effort to ensure our product descriptions are clear and accurate. If any detail feels unclear or missing, we truly appreciate it being flagged so we can address it promptly.
Looking forward to resolving this with you.
Best regards,
The British Pillow Company Team
Need time to review
It looksgood not had time to fully establish if the hype is correct
2025幎4æ23æ¥
Warning!!
Warning!!
Dreadful service, been waiting over two weeks despite paying for express service. Emailed and no response.
Telephoned and got through to a call centre who promised it would be with me the next day- guess what, it wasnât.
Still waiting , beginning to doubt itâs even a real company , buyer beware !!!
Update- despite comment saying it would be here, it isnât. Iâm now being told itâs DHL fault
2025幎5æ10æ¥
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The British Pillow Company ããã®åç
Hi Clare,
Weâre really sorry to hear about your experience â thatâs certainly not the level of service we aim to deliver, and we completely understand your frustration.
After checking, we can confirm that your order is out for delivery today with DHL (estimated around 16:43). You should receive it shortly, and we truly appreciate your patience during this delay.
We also apologise if our communication hasnât been up to standard â weâre currently resolving some technical issues that affected response times and fulfilment, but weâre working hard to improve this.
If you still have any concerns once your order arrives, please donât hesitate to reach out directly to us at support@britishpillow.co.uk â weâre here to help and make things right.
Kind regards,
The British Pillow Company
Not happy
I'm not really happy with the pillow it's smaller than the pics on the website, how can I return the pillow??
2025幎5æ6æ¥
èªçºçãªã¬ãã¥ãŒ
The British Pillow Company ããã®åç
Hi there,
Thanks for your feedback, and we're really sorry to hear you're not satisfied. After checking our records, we couldnât find a pillow order under your name â it looks like you may have purchased a pillowcase from us, but not the actual pillow.
Itâs possible the pillow you received came from a different seller or website. Our official pillows are only sold via our website and selected authorised platforms, and all product dimensions are clearly listed on our product pages.
If you believe thereâs been a mix-up or would like us to help clarify, feel free to contact us directly at support@britishpillow.co.uk â weâre always happy to help.
Warm regards,
The British Pillow Company Team
Best pillow ever
After spending weeks with constant neck and back pain I bought the Orthopaedic pillow and can honestly say it's the best pillow I have ever bought. My neck and back pain have gone and I sleep so much better, and it is so comfortable. Can most definitely recommend.
2025幎4æ23æ¥
The British Pillow Company ããã®åç
Thank you so much for your kind words! We're truly glad to hear that the orthopaedic pillow has made such a difference for your neck and back pain â and even more so that you're finally getting better sleep.
Your recommendation means the world to us! ð
Wishing you many more restful nights ahead.
â The British Pillow Company Team
Lovely supportive pillow
Lovely supportive pillow, comfy all night purchasing another for my sister
2025幎4æ26æ¥
èªçºçãªã¬ãã¥ãŒ
The British Pillow Company ããã®åç
Thank you so much for your kind words! ð
Weâre thrilled to hear youâre sleeping comfortably and that you're getting another for your sister â what a thoughtful gift!
If you ever need anything, weâre just a message away.
Sweet dreams,
The British Pillow Company Team
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