Made a mistake with the order on my behalf and contacted Rosie on the team who helped solve the problem in a very time sufficient manner ! Great experience and glad I was able to deal with such a nice... ãã£ãšèŠã
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Ordered next day on a Thursday albeit after cut off for Friday, but didnât receive until Monday although website said they operate on Saturdays. Spoke to CS for refund of delivery costs and they... ãã£ãšèŠã
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I contacted Brother and Kin with a small issue regarding my hoodie I purchased. The issue was resolved so easily and quickly due to Millieâs help in the situation. I will definitely be purchasing aga... ãã£ãšèŠã
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Ordered various items over the years and never disappointed at the quality. Top quality clothing. Ordered two jumpers on Black Friday - it took a little longer than usual to ship (understandable),... ãã£ãšèŠã
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3.6
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Very poor customer service
I made an order on 07/12/2025and i have received no updates to where the package actually is. I have emailed customer support 3 times and not even had a reply !!! Order no:
42068
2025幎12æ7æ¥
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Brother and Kin ããã®åç
Hi Colin!
Weâre very sorry to hear about your frustration, and we'd love to make this right.
Unfortunately, no order details were provided with this review, so weâre unable to locate your order at this time.
We can assure you that our Customer Care Team are currently working through all enquiries as quickly as possible.
Thank you for your patience during this time.
Best wishes,
Brother + Kin
My package never arrived
2025幎12æ10æ¥
Brother and Kin ããã®åç
Hi Aisling,
Weâre very sorry any frustration caused during your shopping experience with us.
We can confirm that your order is currently at customs, so we recommend monitoring your tracking for the latest updates.
If you have any further questions, please do not hesitate to reach out to the team.
Best wishes,
Brother + Kin
No customer service becareful
We brought a jumper for my brother which was far too big, sent the jumper back for an exchange of size. Followed your instructions, jumper arrived back to you on 10th December according to Royal Mail. Yet we have heard nothing.
You now have the jumper and the money what do we do? We have emailed several times with zero responseâŠâŠ..
This is very poor customer service
2025幎12æ10æ¥
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Brother and Kin ããã®åç
Hi Zoe!
Thank you for taking the time to share your feedback, and weâre very sorry for the frustration and disappointment youâve experienced.
Rest assured the team are working around the clock to get back to all enquiries. - We will have this resolved as soon as we get to your email.
Thank you for your continued patience at this time.
Best wishes,
Brother + Kin
Brother and Kin ããã®åç
Hi Joanne,
Thank you so much for your feedback!
Weâre really pleased to hear your order arrived quickly and that everything was perfect.
We truly appreciate your support and hope you enjoy your purchase!
Best wishes,
Brother + Kin
Very poor customer service
Very poor customer service, order placed 4 weeks ago in time for Christmas and still not shipped- emailed on several occasions and no response, i am so disappointed and will not be buying from brother and kin again, the lack of response is incredibly unprofessional
2025幎9æ27æ¥
Brother and Kin ããã®åç
Hi Kathryn!
Weâre truly sorry for the delay and for the frustration this caused during your shopping experience with us, especially as the order was intended for Christmas.
Your order has now been shipped, and weâve responded to your email with the tracking details. We apologise that your earlier messages were not replied to as promptly as they should have been, this is not the experience we want for our customers.
Thank you for your feedback, and please feel free to reach out via email if we can assist further.
Best wishes,
Brother + Kin
Brother and Kin ããã®åç
Hi James.
Thank you for the 5* review!
We're so pleased you're happy with your recent order, we hope to have you shop with us again soon.
Best wishes,
Brother + Kin
Good company
Good company. Good quality clothes. Good returns. All round would recommend.
2025幎12æ3æ¥
Brother and Kin ããã®åç
Hi Charlie,
Thank you so much for taking the time to leave us a review, we're so happy to receive this rating from you.
We're so glad to hear you're satisfied with the quality of your items and found our returns process easy to use.
We can't wait to see you at checkout soon!
Best wishes,
Brother + Kin
Great quality! 100% would recommend
Great quality and i love the fit of the jumpers
2025幎12æ17æ¥
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Brother and Kin ããã®åç
Hi Ellie!
Thank you so much for your feedback.
Weâre delighted to hear youâre happy with the quality and fit of your new pieces.
Your support really means a lot to us, and we hope to see you again soon!
Best wishes,
Brother + Kin
Canât get trackable information on theâŠ
Canât get trackable information on the order. Customer is unresponsive.
2025幎12æ10æ¥
Brother and Kin ããã®åç
Hi Lance,
We're really sorry to hear you have not received your tracking information after this being shipped from our warehouse.
Not to worry, our team have reached out this afternoon to get this resolved for you.
Thank you for your continued patience at this time.
Best wishes,
Brother + Kin
my new favorite brand!
2025幎12æ8æ¥
Brother and Kin ããã®åç
Hello,
Thank you so much for the 5* review!
It truly does make our day to hear you have found a new favourite brand, and we cannot wait to see what you order next.
Best wishes,
The Brother + Kin Team
Brother and Kin ããã®åç
Hello Gabrielle,
Thank you for your review, we're really pleased to receive this rating from you.
We're glad to hear your order arrived on time, and we hope you love your new pieces!
Thank you for supporting our brand!
Best wishes,
The Brother + Kin Team
Ordered not been dispatched and no response
Ordered 18 days ago, and my order has still not been dispatched. Emailed on 3 different occasions and have not received a response.
2025幎12æ2æ¥
Brother and Kin ããã®åç
Hello Isabella,
Thank you for taking the time to provide your feedback.
Weâre sorry to hear that your experience shopping with us did not meet your expectations this time round.
Weâre handling a higher number of messages than usual, which may cause a short delay in our email responses. Thank you for bearing with us.
We have now issued a response via email to resolve this for you.
Best wishes,
The Brother + Kin Team
I ordered a hoodie on the 28thâŠ
I ordered a hoodie on the 28th November. It has now been 10 working days and it hasnât even been sent off yet. I understand Black Friday is their busiest time however considering it has now passed over the 10 workings days Iâm getting a bit worried about whether I will actually receive this for Christmas. I messaged on instagram and got a response however, wasnât very helpful. I just expect a bit better and more appropriate responses.
2025幎12æ14æ¥
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Brother and Kin ããã®åç
Hi Lucy,
Thank you for your your review.
Weâre very sorry for the delay in responding and understand how frustrating this must be. During our Black Friday period we experienced an unusually high volume of orders and customer enquiries, which led to longer-than-normal response times.
Please rest assured that we have been responding to customer emails as quickly as possible. If youâre still awaiting a response, please be assured weâll be in touch shortly.
Thank you for your patience with us during this busy time.
Best wishes,
The Brother + Kin Team
The time scales/ they sell stuff thatâsâŠ
The time scales/ they sell stuff thatâs out of stock/ no replies to email have to constantly chase up.
2025幎12æ8æ¥
Brother and Kin ããã®åç
Hello Francesca,
Thank you for taking the time to leave a review.
First of all we can only apologise for any disappointment caused by the out of stock item, however we can see that your order has now been successfully delivered.
We hope you love your new pieces, and we hope next time we can turn your experience around.
Best wishes,
The Brother + Kin Team
Brother and Kin ããã®åç
Hello Ben,
Thank you for your review, we really appreciate this!
We are thrilled to hear that you love the quality of your recent purchase. - We take pride in the quality of our pieces here at Brother + Kin, therefore we are so pleased to see this has been reflected!
Have a great rest of your day, Ben!
Best wishes,
The Brother + Kin Team
Ordering and delivery information wasâŠ
Ordering and delivery information was spot on and good quality
2025幎11æ30æ¥
Brother and Kin ããã®åç
Hi Maureen,
Thank you for your review!
It makes our day to hear your arrived quickly, as well as the pieces being of good quality.
Thank you for your support!
Best wishes,
The Brother + Kin Team
Posted and delivered quickly
Posted and delivered quickly, product of a great quality
2025幎12æ7æ¥
Brother and Kin ããã®åç
Hi Noah,
Thank you for taking the time to share your experience.
We are thrilled to hear you love the quality of your new pieces, this is of high importance to us so we're glad you agree.
Thank you for your support!
Best wishes,
The Brother + Kin Team
Still haven't received item and eouldâŠ
Still haven't received item and eould not accept discount code ne er again will i be shopping
2025幎12æ5æ¥
Brother and Kin ããã®åç
Hi Tara,
Thank you for taking the time to leave us a review, we're so sorry to hear we did not meet your expectation this time around.
We can see your order is due to be delivered today and I have contacted you via email to see if we can assist you further.
Have a great day.
Brother + Kin
Wrong item received and no reply from customer service
First of all Iâd like to say that I absolutely love the brand sisters and seekers and have only ever had good experiences. They are my favourite hoodies which is why I ordered a hoodie from brother and kin for my boyfriend as a gift for Christmas. I ordered a grey pullover hoodie but I received the wrong item (a black zip up hoodie). Iâve emailed the support email as well as replying back to my order confirmation email as it says to do at the bottom of the email and I still havenât received a reply. I would really like to sort this ASAP as itâs a gift for Christmas but really frustrating not to get a reply. I sent the first email 2 days ago. Iâm not sure what else to do.
2025幎12æ5æ¥
Brother and Kin ããã®åç
Hi Erin,
Thank you so much for taking the time to leave us a review, we're really sorry to hear you've not had a positive experience shopping with us.
Weâre handling a higher number of messages than usual, which may cause a short delay in our email responses. Thank you for bearing with us.
I have now issued you a response via email and we look forward to hearing back from you.
Best wishes,
Brother + Kin
I have NOT received my order that wasâŠ
I have NOT received my order that was purchased 3/12/25 sent email's had no reply please could you reply thanks.
2025幎12æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Brother and Kin ããã®åç
Hello,
Weâre really sorry to read of your experience, we'd love to make this right!
As our response time is currently up to 72 hours and Black Friday is one of our busiest periods, weâre working through messages as quickly as we can. Our shipping timeframe is 5â10 working days, so your order may still be within the expected delivery window.
Weâre unable to locate your order from this review, but weâd love to help get this sorted for you. Please could you contact us again at support@brotherandkin.com with your order number and the email used at checkout? If youâve already emailed, please rest assured your message is in the queue and our team will respond as soon as they reach it.
Thank you for your continued patience.
Best wishes,
Brother + Kin
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