Made a mistake with the order on my behalf and contacted Rosie on the team who helped solve the problem in a very time sufficient manner ! Great experience and glad I was able to deal with such a nice... ãã£ãšèŠã
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ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
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Ordered next day on a Thursday albeit after cut off for Friday, but didnât receive until Monday although website said they operate on Saturdays. Spoke to CS for refund of delivery costs and they... ãã£ãšèŠã
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I contacted Brother and Kin with a small issue regarding my hoodie I purchased. The issue was resolved so easily and quickly due to Millieâs help in the situation. I will definitely be purchasing aga... ãã£ãšèŠã
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Ordered various items over the years and never disappointed at the quality. Top quality clothing. Ordered two jumpers on Black Friday - it took a little longer than usual to ship (understandable),... ãã£ãšèŠã
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3.6
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Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
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Great clothing and customer service
Ordered various items over the years and never disappointed at the quality. Top quality clothing.
Ordered two jumpers on Black Friday - it took a little longer than usual to ship (understandable), but Abi in customer service was quick to provide tracking links and updates.
2025幎12æ8æ¥
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Brother and Kin ããã®åç
Hi Adam!
Thank you for taking the time to share your experience.
Weâre thrilled to hear youâve consistently enjoyed our clothing over the years and that our team could help with your Black Friday order! - Your support and feedback mean a lot to us.
We look forward to seeing you shop with us again soon!
Best wishes,
Brother + Kin
Excellent Quality ðð»
Such excellent quality fabrics.
Another Christmas gift for my son-in-law sorted!
2025幎11æ30æ¥
Brother and Kin ããã®åç
Hi Jo,
Thank you so much for your lovely review!
Weâre thrilled to hear youâre happy with the quality and that another Christmas gift for your son-in-law is sorted.
Thank you for your support!
Best wishes,
Brother + Kin
Good sweater
Good sweater, little too short at the back but nicely cropped and good material.
2025幎11æ22æ¥
Brother and Kin ããã®åç
Hi Lucas!
Thank you for your feedback.
Weâre glad to hear you like the material and style of your Hutch Knit Jumper, this is a favourite in our office!
We appreciate your note about the length, your input helps us improve our designs.
We hope to see you again soon!
Best wishes,
Brother + Kin
Great quality
Nice quality item. Packages really well and came really quickly. Just hope itâs the right size as itâs for a Christmas present!
2025幎11æ30æ¥
Brother and Kin ããã®åç
Hi Yvonne,
Thank you for your review!
Weâre glad to hear your item arrived quickly and was well packaged. - We hope itâs the perfect fit!
Thank you for choosing us.
Best wishes,
Brother + Kin
Excellent thankyou
2025幎11æ21æ¥
Brother and Kin ããã®åç
Hi Ricky!
Thank you so much for your review.
Weâre glad to hear youâre happy with your experience, and we hope to see you again soon!
Best wishes,
Brother + Kin
Well packed and on time
2025幎11æ27æ¥
Brother and Kin ããã®åç
Hello!
Thank you for your review.
Weâre glad to hear your order arrived well packed and on time.
We really appreciate you taking the time to share your experience, and hope to see you again soon!
Best wishes,
Brother + Kin
If you have a query you get a quickâŠ
If you have a query you get a quick response
2025幎11æ27æ¥
Brother and Kin ããã®åç
Hey Deborah,
Thank you so much for taking the time to leave us a review, we're so pleased to receive this rating from you.
We're glad to hear a member of the team was able to respond to your query promptly and efficiently.
Itâs always our goal to provide the best service possible, and weâre so glad to hear we met your expectations.
If thereâs anything else we can do for you, donât hesitate to reach out!
Best wishes,
Brother + Kin
Shocking
Shocking, lie about their measurements, returns portal doesnât work, they charge you for their returns, never using again bunch of scammers. Quality is awful.
I can see that they have now replied below, the email they have given for me to contact is the one I have sent numerous emails to, donât use this seller!
2025幎12æ1æ¥
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Brother and Kin ããã®åç
Hi Finlay!
Weâre really sorry to see this review and to hear that you had such a frustrating experience. This definitely isnât the level of service or quality we aim to provide.
Unfortunately, we are not able to locate your order details from this review, and weâd really appreciate the chance to resolve this for you. - Please contact our team on support@brotherandkin.com and they will review this for you and answer any concerns.
We take feedback seriously and would like the opportunity to put things right.
Best wishes,
Brother + Kin
Amazing Customer Service!
Such great customer service and the brand itself is amazing! I had Rebecca help me and she was so informative and got my request resolved instantly!
2025幎11æ29æ¥
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Brother and Kin ããã®åç
Hi Mia!
Thank you so much for your lovely review.
Weâre thrilled to hear you had such a great experience and that Rebecca was able to help you quickly. Weâll be sure to pass your kind words on to her, feedback like this truly makes our day!
Thank you for your support.
Best wishes,
Brother + Kin
Always great quality clothing
Always great quality clothing. Had a slight hick up with delivery but Abigail was great with her customer service and sorted it really quickly.
2025幎11æ23æ¥
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Brother and Kin ããã®åç
Hi Callum!
Thank you for taking the time to share your experience!
Weâre pleased to hear youâre happy with our product quality and that Abigail was able to promptly resolve the delivery issue.
We appreciate your patience and continued support!
Best wishes,
Brother + Kin
Brother and Kin ããã®åç
Hi Kevin!
Thank you for your review.
We're glad to hear your order arrived quickly and that you had a smooth experience.
We appreciate your support!
Best wishes,
Brother + Kin
Brother and Kin ããã®åç
Hi Josh!
Thank you so much for your review.
Weâre glad to hear you feel the quality matches the price! - This is really important to us here at Brother + Kin, so we are glad this is reflected.
We appreciate your support and hope to see you again soon!
Best wishes,
Brother + Kin
Really good and high quality hoodieâŠ
Really good and high quality hoodie definitely recommend
2025幎9æ7æ¥
Brother and Kin ããã®åç
Hey Berk,
Thank you so much for taking the time to leave us a review!
We're so pleased to hear you're happy with your recent order. We take pride in the quality of our pieces, so it makes our day to hear this is reflected in your order.
We canât wait to see you at checkout again soon.
Best wishes,
Brother + Kin
great quality
2025幎10æ26æ¥
Brother and Kin ããã®åç
Hey Craig,
Thank you for taking to the time to share your feedback.
We're thrilled to know you love the quality of the items in your recent order, we always strive to provide the best quality products and we're so glad this is reflected in your order.
We hope to see you at checkout again soon!
Best wishes,
Brother + Kin
Seem not sewn properly
Order went well and received adequate emails and updates.
However the seem on the side of the leg has a hole in it and my partner has only noticed when he came to wear them for the first time.
We are both very disappointed.
2025幎9æ28æ¥
Brother and Kin ããã®åç
Hi Olivia,
Thank you for taking the time to leave us a review and for sharing your feedback.
Weâre sorry to hear that this didnât meet your expectations. We always strive to deliver a high-quality clothing, and your feedback helps us improve.
We have responded to your email this morning to resolve this for you. Please let us know if we can help with anything else.
Best wishes,
Brother + Kin
Unreal quality
Unreal quality, good price and excellent service. What more could you want?
2025幎10æ10æ¥
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Brother and Kin ããã®åç
Hi Cole,
Wow, thank you for the amazing review!
We're so happy to hear you're impressed with the quality, price, and service. That's exactly what we aim for, and it's great to know we' have met your expectations.
Thank you for your support â we can't wait to see you again soon!
Best wishes,
Brother + Kin
Brother and Kin ããã®åç
Hi Sean!
Thank you for taking the time to share your feedback.
Quality is something we pride ourselves on here at Brother + Kin, so we are glad this is reflected.
Thank you for shopping with us, and we hope to see you again soon!
Best wishes,
Brother + Kin
Brother and Kin ããã®åç
Hey Harrison,
Thank you for taking the time to leave us a review, we're so happy to receive this rating from you!
It makes our day to hear you're happy with your recent order, we hope you're loving your new Tees.
Hope to see you at checkout again soon!
Best wishes,
Brother + Kin
Brother and Kin ããã®åç
Hey!
Thank you so much for taking the time to leave us a review!
We're so happy to hear your grandson lobes his Staten Logo Hoodie!
We hope to see you at checkout again soon!
Best wishes,
Brother + Kin
Abigail
my parcel got lost but abigail and brother and kin helped quickly and got a replacement send asap with express shipping!
2025幎9æ16æ¥
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Brother and Kin ããã®åç
Hi Jack!
Thank you so much for your review.
We're really sorry your original parcel went missing, but we're so glad Abigail got this resolved quickly for you. - We truly appreciate your patience and understanding â and your support means the world to us!
If you need anything else, donât hesitate to reach out.
Best wishes,
Brother + Kin
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