Made a mistake with the order on my behalf and contacted Rosie on the team who helped solve the problem in a very time sufficient manner ! Great experience and glad I was able to deal with such a nice... ãã£ãšèŠã
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Ordered next day on a Thursday albeit after cut off for Friday, but didnât receive until Monday although website said they operate on Saturdays. Spoke to CS for refund of delivery costs and they... ãã£ãšèŠã
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I contacted Brother and Kin with a small issue regarding my hoodie I purchased. The issue was resolved so easily and quickly due to Millieâs help in the situation. I will definitely be purchasing aga... ãã£ãšèŠã
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Ordered various items over the years and never disappointed at the quality. Top quality clothing. Ordered two jumpers on Black Friday - it took a little longer than usual to ship (understandable),... ãã£ãšèŠã
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3.6
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Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
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Hoodie bobbled after 2 wears andâŠ
Hoodie bobbled after 2 wears and continues to get worse
2026幎2æ5æ¥
Brother and Kin ããã®åç
Hi Ben,
Thank you for taking the time to leave us a review.
We're really sorry to hear of this situation and would love to look into this further for you.
We're unable to see that you have contacted us so please can you get in touch with us via our contact form on our website and a member of the team will review this for you.
Looking forward to hearing from you.
Best wishes,
Brother + Kin
Excellent service
Excellent service , from ordering to be delivered, packaging is spot
2026幎1æ28æ¥
Brother and Kin ããã®åç
Hey Cathy,
Thank you so much for taking the time to leave us a review, we're so happy to receive this rating from you.
We're so happy to hear you've had a positive experience shopping with us and we hope you love your Cooper Knit Jumper.
We always strive to provide the best service and we're so glad this was reflected in your order.
Best wishes,
The Sisters & Seekers Team
Was really impressed with the service
Was really impressed with the service, speed and quality.
2026幎1æ17æ¥
Brother and Kin ããã®åç
Hey Martina,
Thank you for leaving us with a 5* review, this means so much to us!
We're so happy to hear you've had a positive experience shopping with us.
We always strive to provide a speedy service and the best quality products and we're so glad this is reflected in your order.
Best wishes,
Brother + Kin
Brother and Kin ããã®åç
Hey Jonathan,
Thank you so much for leaving us a 5* review.
We're so pleased to hear that you love the quality of your new BK pieces. Quality is so important to us here and we're so happy this is reflected in your recent order.
We hope to see you shop with us again soon!
Best wishes,
Brother + Kin
No product received and no refund
I ordered a size exchange for a jumper I bought in the wrong size and despite admitting that they never sent my new jumper, they refuse to give me a refund and even reversed my chargeback that I got from the bank. Terrible company, stealing peopleâs money.
2026幎2æ5æ¥
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Brother and Kin ããã®åç
Hey,
Thank you for taking the time to leave us a review.
Unfortunately, no order details were provided with this review, so weâre unable to locate your order at this time.
Please reach out to the team via support@brotherandkin.com and a member of the team will be able to assist you.
Best wishes,
Brother + Kin
Brother and Kin ããã®åç
Hey Alan,
Thank you so much for taking the time to leave us a review!
We're so pleased to hear you're happy with your recent order. We take pride in the quality of our pieces, so it makes our day to hear this is reflected in your order.
We hope to see you at checkout again soon!
Best wishes,
Brother + Kin
No refund
Ordered a hoodie for my boyfriend for Christmas but didnât fit him, returned the order over 2 weeks ago now. No update on my return let alone a refund. Very disappointed.
2026幎1æ23æ¥
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Brother and Kin ããã®åç
Hi Charlotte,
Thank you for taking the time to leave us a review.
We're sorry to hear that your return has not been processed yet and you have not received your refund, we can appreciate how frustrating this is.
Unfortunately, I am unable to locate your order from this review, please can you reach out to us at support@brotherandkin.com and a member of the team will be able to review this further.
Best wishes,
Brother + Kin
No shipping update despite express delivery
I ordered on January 18th with express delivery (1â3 days), but as of January 21st I still havenât received any shipping update.
Customer service is also very poor, as I havenât received any response to my inquiries.
2026幎1æ21æ¥
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Brother and Kin ããã®åç
Hey,
Thank you for taking the time to leave us a review.
Weâre very sorry to hear about your experience and completely understand how frustrating that must be, especially when youâve selected express delivery.
Unfortunately, weâre unable to locate your order details from this review. If you still require assistance, please contact us directly at support@brotherandkin.com with your order number, and weâll be more than happy to look into this for you.
Best wishes,
Brother + Kin
Brother and Kin ããã®åç
Hi Raghav,
Thank you for taking the time to leave us a review.
We're sorry to hear that this has happened to your item.
We can see this order was received by yourself back in May and due to the amount of time that has passed it is difficult to determine if this has been cause through a manufacturing issue or general wear and tear.
If you would like us to review this further, please get in touch via support@brotherandkin.com and a member of the team will be able to assist you.
Best wishes,
The Sisters & Seekers Team
Excellent customer service
Excellent customer service. Fantastic quality, my son loved the garments. Would definitely purchase from Brother and Kin again.
2025幎12æ22æ¥
Brother and Kin ããã®åç
Hey Anne,
Thank you so much for taking the time to leave us a review, we're so pleased to receive this rating from you!
We're so pleased to hear you're happy with your recent order. We take pride in the quality of our pieces, so it makes our day to hear this is reflected in your order.
We canât wait to see you at checkout again soon!
Best wishes,
Brother + Kin
Lack of customer service
I placed my order at the start of the month. Still have not received 17 days later. I had to send multiple emails. No replies. I then messaged them on instagram no reply. Only got a response when it was bad publicity for them as I commented publicly on a post. The customer service is terrible. Only now is it being re-sent. I understand things happen and go wrong but to have no communication and have to miether for an update. Customer serivice is a nightmare. Canât even get a refund for shipping that should have been 3-5 days, now nearly on day 18.
2026幎1æ17æ¥
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Brother and Kin ããã®åç
Hey,
Thank you for sharing your feedback with us.
Weâre truly sorry to hear about your experience, this certainly isnât the standard of service we aim to provide.
Unfortunately, weâre unable to locate your order details from this review. If you still require assistance, please contact us directly at support@brotherandkin.com with your order number, and weâll be more than happy to look into this for you.
We appreciate your patience and look forward to resolving this for you.
Best wishes,
Brother + Kin
One happy customer
Easy website to navigate, lovely quality product, fast delivery
2025幎12æ20æ¥
Brother and Kin ããã®åç
Hey Lynn,
Thank you so much for taking the time to leave us a review, we're so pleased to receive this rating from you!
We're so happy to hear you've had a positive experience shopping with us and that you're happy with the quality of the item received.
We always strive to provide the best quality products and we're so glad this is reflected in your order.
Best wishes,
Brother + Kin
My parcel went missing
My parcel went missing they didnât do anything to help. I contacted Royal Mail and they admitted liability for loosing it and told me that the sender should have just contacted them to raise a dispute in the first place. Iâm still waiting on a response to see when Iâll get my refund
2025幎12æ19æ¥
Brother and Kin ããã®åç
Hi Paul,
Thank you for taking the time to leave us a review, we're really sorry to hear this.
We can see your query has now been resolved and a full refund has been issued.
If we can help with anything else please get back in touch with us.
Best wishes,
Brother + Kin
Amazing company
First class company ,service, everything cannot recommend more !!!!!!
2025幎12æ19æ¥
Brother and Kin ããã®åç
Hey Kerry,
Thank you for taking to the time to share your feedback. We're so glad to hear such positive comments and we're so grateful for your support.
We're so pleased to hear that you've had a positive experience shopping with us and you're happy with the service provided.
We hope to see you at checkout again soon!
Best wishes,
Brother + Kin
Submitted a return 3 weeks ago and haveâŠ
Submitted a return 3 weeks ago and have still had no response back
2025幎12æ17æ¥
Brother and Kin ããã®åç
Hey Nathan,
Thank you for taking the time to share your feedback with us.
Iâm sorry to hear youâre disappointed with the service provided.
I can confirm that during our busy peak periods, our return process time can take a little longer due to the high volume of returned orders. All timescales are available to view before you place an order.
Iâm pleased to see that your return has been processed and your refund has been received.
If we can help with anything else feel free to reach back out.
Best wishes,
Brother + Kin
Really disappointing experience.
Really disappointing experience.
I ordered joggers that ended up being out of stock due to an error, and I agreed to a replacement only because I was told it would be the same style as a previous order. It wasnât. The joggers that were sent were a completely different (cuffed) style, which I flagged straight away.
What followed was a lot of back and forth where I had to keep explaining that this wasnât what I had agreed to. At first, the only thing they offered was a refund of my £3.99 delivery, which felt pretty insulting considering the mistake wasnât mine. I had to be the one to push for a proper solution, which really shouldnât be the case.
On top of that, the joggers have already started bobbling after very little wear, which is disappointing. Iâm a regular customer of Sisters & Seekers and have never had any issues with quality there, so Iâm not sure where Brother & Kin are falling short.
2025幎12æ17æ¥
Brother and Kin ããã®åç
Hi Ciara,
Thank you for taking the time to leave us a review.
Weâre sorry to hear that your experience didnât meet your expectations.
We can see your query has been resolved and the incorrect item has now been returned to us for an exchange.
If we can assist further, please get back in touch.
Best wishes,
Brother + Kin
Excellent product quality whichâŠ
Excellent product quality which exceeded expectations. Reasonably priced and super delivery speed. I see B&K as a people focused company with passion that is portrayed in their products. Thanks so much.
2026幎1æ13æ¥
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Brother and Kin ããã®åç
Hi,
Thank you for taking the time to leave us a review.
We're so pleased to hear you're happy with your recent order. We take pride in the quality of our pieces, so it makes our day to hear this is reflected in your order.
We canât wait to see you at checkout again soon!
Best wishes,
Brother + Kin
Really lovely jumper for my boyfriend
Really lovely jumper for my boyfriend for Christmas. Great quality and speedy delivery.
2025幎12æ15æ¥
Brother and Kin ããã®åç
Hi Tegan,
Thank you so much for taking the time to leave us a review, we're so pleased to receive this rating from you.
It's great to hear that you're happy with the quality and prompt delivery of your order - we hope your boyfriend loves it!
Best wishes,
Brother + Kin
Items good but customer service awful
Really like the items received. Sent them a query re a return via email and have sent multiple follow ups over two weeks with no reply. Return deadline is in 3 days and expect I will now return all items as my query as now been responded to.
2026幎1æ9æ¥
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Brother and Kin ããã®åç
Hi Nick,
Thank you for leaving us a review.
Weâre currently experiencing a high volume of inquiries, so our response times may be a little longer than usual.
Our team is working through emails in the order they were received to make sure everyone is responded to fairly. If you havenât heard back yet, it simply means weâre still assisting those who reached out before you.
We cannot locate your order from this review however, weâll be with you as soon as we can.
Best wishes,
Brother + Kin
Package not delivered
I ordered a sweatshirt nearly 2 weeks ago, and I havenât heard any updates nor had a reply to my emails regarding the whereabouts of my order.
it is disappointing it has taken this long.
2025幎12æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Brother and Kin ããã®åç
Hi Ben,
Thank you for taking the time to leave us a review.
Weâre currently receiving a higher-than-usual number of enquiries, which means our response times may be slightly longer than normal.
Our team is working through messages in the order they were received to ensure everyone is treated fairly. If you havenât yet received a response, please rest assured that your enquiry is in the queue and will be addressed as soon as possible.
We cannot locate your order from this review however, weâll be with you as soon as we can.
Best wishes,
Brother + Kin
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