Joining this pharmacy was the worst decision and leaving was the best one . Worst service, staff are not friendly at all , and prescriptions are always late.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent service from start to finish! From sourcing what I needed to providing it to order online and delivering in no time...I am truly impressed. Cheapest I could find online; I never came across... もっと見る
企業が回答しました
Made a small online order over a weekend, for two items which was easy to do. One of the items was difficult to source elsewhere as there seems to be a shortage. Order acknowledgement, invoicing and n... もっと見る
Used to be a really good Pharmacy.The blonde/grey haired woman behind the counter has no customer service skills whatsoever.She is rude and speaks to customers like something she has found on the bott... もっと見る
企業情報
当該企業による記述
Browns Pharmacy Group is a family owned business of eleven pharmacies across the Midlands from Kings Norton to Hinckley. Our first pharmacy at Kingshurst was purchased by Walter Brown in 1980 and since then we have grown steadily. We believe strongly that our purpose is to provide our customers and patients with high quality service in dispensing and supply of medicines, pharmacist consultations and by offering good value products that help make people feel better. Our customers are important to us and we aim to give you a friendly welcome when you visit us.
連絡先
351 Warwick Road, B91 1BQ, Solihull, 英国
- 02746 364586
- enquiries@wmbpharmacy.com
- brownspharmacy.com
3.5
まあまあ
109件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My payment was accepted and delivery…
My payment was accepted and delivery date detailed.
The next notification was from the credit card saying that my payment had been refunded.
I received no notification of my order being cancelled or explanation
A terrible way to treat a customer.zero points.
2022年6月16日
Browns Pharmacy からの回答
Gordon,
I am really sorry to hear that you were not contacted when your order was refunded. This is against our operating procedures which requires all customers to be contacted if we are unable to fulfil their order.
We are currently in the process of putting a new system in place which automatically emails our customers, to ensure that every customer who unfortunately requires a refund is contacted with a reason why this has happened. However, there are still a few issues we are trying to work out with this system. I would like to apologise for this inconvenience and understand how frustrating it can be when you order online and receive no further information.
Many thanks,
Conor
ordered a gel 08/06/2022...received the…
ordered a gel 08/06/2022...received the gel...expiry date 05/2022...sent an email on monday...no reply by today, wednesday...phoned the customer services number...no pick up
2022年6月15日
Quick efficient service
2022年5月29日
Poor
Poor, item did not arrive, no confirmation when item was supposed to have been dispatched! No communication or apology was refunded but poor comms and item did not arrive!
2022年5月26日
Browns Pharmacy からの回答
Mark,
I am really sorry to hear that you were not contacted when your order was refunded. This is against our operating procedures which requires all customers to be contacted if we are unable to fulfil their order.
We are currently in the process of putting a new system in place which automatically emails our customers, to ensure that every customer who unfortunately requires a refund is contacted with a reason why this has happened. However, there are still a few issues we are trying to work out with this system. I would like to apologise for this inconvenience and understand how frustrating it can be when you order online and receive no further information.
Many thanks,
Conor
Excellent as always.
2022年5月22日
Good prices and product arrived quickly.
2022年5月11日
This is my second order with Browns…
This is my second order with Browns Pharmacy.
Excellent service. my order arrived the next day with royal mail and it's exactly as described.
Thanks again. 5 stars *****
2022年4月19日
Covid tests never arrived
We ordered Covid tests as we had Covid. Supposed to arrive in 3 days. No communication from the supplier and seven days later they have still not arrived. Lucky someone dropped some tests around and we are now Covid free.
2022年4月18日
Browns Pharmacy からの回答
Cliff,
I am really sorry to hear that you still have not received your parcel with the COVID tests.
We do our best to send all orders within a day of receipt, however, we had to hold your parcel back an extra day as the stock had to be delivered from a different branch to ourselves. We dispatched your item with Royal mail on Thursday 14th with Tracked 48 hour delivery, which we find usually delivers next day, however, due to the bank holiday weekend, the item is still in transit. As a gesture of goodwill I will refund 50% of your order and would like to apologise for this inconvenience to you.
Many thanks,
Conor
I’ve been using Brown’s for over 20…
I’ve been using Brown’s for over 20 years and they have always been so helpful. The ladies that are there presently are brilliant and nothing is too much trouble, offering useful advice and always going the extra mile.
2022年4月11日
自発的なレビュー
Browns Pharmacy からの回答
Bev,
Thank you for the great feedback, we are happy that our service has been up to standards for over 20 years. We always love to hear feedback from our loyal customers.
Many thanks,
Conor
i'm still waiing
I can't give any more stars i'm still waiting for fo the parcel to arrive called in to the chemist and the assistant was very helpful took my mobile number and said she'd ring me back but not had a call yet
2022年4月10日
Browns Pharmacy からの回答
Sonia,
We are sorry that you have not had the service we usually deliver. I have spoken to my colleague and believe that we have re-organised the delivery for you, however, I would like to apologise for the delay in your order. I will be providing a refund to you for the cost of the delivery as this was unacceptable.
Many thanks,
Conor
Easy to deal with and quick delivery
Easy to deal with and quick delivery - 100% recommend ⭐️⭐️⭐️⭐️⭐️
2022年3月12日
Browns Pharmacy からの回答
Thank you for the great feedback Jenny.
Good services
2022年2月17日
Browns Pharmacy からの回答
Thank you very much for the great review.
Many thanks,
Conor
Friendly Solihull staff
The staff in the Solihull store are always friendly and helpful, I prefer to travel further to see them than others in the local area.
The online store has the best price around for some of my medical equipment, it's a shame I can't get that same good price in store though!
2022年2月11日
自発的なレビュー
Browns Pharmacy からの回答
Thank you for the great feedback. We will pass your compliments on to our staff at Dovehouse Parade. We always love to hear from our customers on ways we can improve and will look at the different prices from online to in store. We are also in the process of setting up click and collect to allow our customers to receive online orders same day with no delivery fee, so keep your eye out!
Good price
Good price, cheaper than the local chemists even when postage is included.
Could have been a bit faster mailing,
2022年2月1日
Browns Pharmacy からの回答
Hello,
Thank you for the great review, we are glad we were able to beat the cost of your local pharmacy and are always striving to improve the speed of dispatch of our products.
Many thanks,
Conor
1st time trying. Not again
Ordered a product, waited a good few days. I then receive a refund for what I ordered. No email explaining why. Wouldn't use again
2022年1月5日
Browns Pharmacy からの回答
Mrs Madden,
I would like to apologise for the inconvenience that we have caused to you. Unfortunately we have had some staff shortages over the past few days due to COVID isolation and therefore have been unable to send any emails out. Unfortunately we were unable to get any stock of the product that you ordered and have therefore had to provide you with a full refund. I would like to apologise again for the lack of communication and the delay in the response.
Many thanks,
Conor
Amazing service
2021年12月21日
excellent service
2021年10月20日
Nice n Easy
Easy to order, a good range of products at reasonable prices. Super fast delivery, I will be using this company again! Would recommend to other people.
2021年9月1日
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