BTR レビュー 

Move from London to the East Coast was beyond stress free. Kav and Sameen were both brilliant, in constant comms, and I never felt pressured during any of the process. From having an initial face-to-face consultation, walking through the pricing and steps plainly, I felt super at ease making my first transatlantic move. The movers in London were super efficient, kind and took care of all items whilst packing. Likewise, the mover in the US was super efficient. I would definitely recommend BTR to anybody looking for truly competitive pricing, whilst providing brilliant service.

Very negative, dishonest and unprofessional experience with BTR, with zero positives throughout my interaction with them. We moved a small, quarter container from London to Sydney in 2025 and here was our experience:
- quoted time was 13-18 weeks, it took 26 weeks.
- packing team rushed, packed items they weren’t meant to, which could have cost us massively due to bio security coming into Australia. We realised quickly and advised the customer service rep who said that wrong items were removed before shipment - they were not.
- after getting and paying the quote, customer service went sharply downhill. At one point because I didn’t send back a completed signed form on time I received threatening messages from the customer security rep. I’ve never experienced that from any company ever before. It turned out this form was for the local delivery company, who they didn’t pass onto. So I had to redo this from later anyway.
- my boxes arrived crushed and damaged, and two large items irreparably broken and one entire box missing, with BTR unwilling to investigate.
- due to mislabelling by the packing team, I haven’t been able to claim in the insurance.

I will not use BTR again for these reasons.

I recently moved to southern Spain from Hertfordshire, UK. I had so much to bring with me and employed BTR so that I didn’t have to stress. The crew packed EVERYTHING and BTR organised the freight and helped me to understand what documents were needed so that I didn’t feel stuck. My BTR contact was so friendly and attentive and helped with all of my questions. I have had such a positive move my because the BTR team, I couldn’t have done it myself, it’s totally worth employing their services if you want to sit back and focus on yourself during such a busy time, they will deal with your shipment completely with pure professionalism.

We moved from USA to UK. BTR Made the process simple from end to end so I didn’t need to worry about anything. Sameen was great at keeping me up to date while dealing with all the logistics behind the scenes. Everything turned up when it was supposed to and cost estimates were all accurate. Would recommend!

Very positive experience with BTR all throughout my move from Ireland to the west coast , US. I recommend the company.

Sameen,Kav & team at BTR were always on hand & keeping me informed on my move from London to Los Angeles taking the stress out of a major move.
They are Simply The Best!

Poor communication.

My household shipment was packed and collected on 26 May 2026 under a door-to-door service, which I paid for in full.
Since collection, I have received NO communication regarding the status of my shipment. I have not been provided with shipping details, a Bill of Lading, vessel information, or a clear update on the progress of my consignment. I have also sent emails requesting an update and have not received a response from the BTR staff.
I understand that international shipments can take time, but the lack of communication is concerning. As a customer, I would expect regular updates and timely responses to enquiries, especially after payment has been made in FULL.
I hope the company will contact me promptly with a detailed status update and the relevant shipping documentation.

very frustrating. done months ago initial appointment told me the price and everything. 2 days ago the first crew came and left with half a van empty as they were rushing to finish and go home..... second day 2 other guys came they did amazing job but ofc the van although fully filled couldnt fit everything the others left. The manager instead of taking responsibility wants to charge me more and tries to convince me that my items magically became more although from the initial appointment i even threw a lot of what i had clearing for the move. Now I m waiting from yesterday update on when they ll come to collect the rest as the greek moving company that cooperates with btr is totally with me and doesnt accept charging me more for their responsibility. It s very frustrating as I am flying to Greece in 2 days and I dont know what will happen with my stuff. I am really dissappointed by this service and still waiting....... i put 2 stars only because of how good the second 2 guys were and overdone themselves....

We moved from the UK to the US with everything we owned. We felt in good hands from the very beginning. Kav and Sameen kept every promise they gave us, kept us updated throughout the whole shipping process and even delivered multiple weeks early. The packers were very professional and wrapped every single item multiple times so that not a single piece was damaged. We couldn't recommend BTR more.

Good communication and timely response to questions.

My experience with BRT so far has been nothing short of phenomenal. I couldn't recommend them more highly!

Some people may be a bit wary of being directed to a sales contact in India, but the experience was absolutely seamless. Kav was excellent in her communication, very clear in our discussions, and always made sure to cover off the various possibilities related to our move. She added me on WhatsApp to stay in touch, and her response time was near instantaneous. Don't be put off by the fact that her area code is +91 -- she's excellent!

Then, when the relocation crew of Richard and Mick came over the incredble service continued. We did a walk through to clarify exactly what was going and what was staying. Then they got to work and they packed like machines and had our place cleared out in no time. Again, they answered our questions and brough important details to our attention. And then they were gone!

It has been a great experience. Of course, there is the transit to go, but based on how things have gone so far, I have no worries whatsoever.

If you need to move internationally, these are the people for you!

A pleasant experience moving with BTR International. The team was highly professional from the initial quote all the way to final delivery. I was initially anxious about shipping my fragile goods and timelines, but they were wrapped and packed incredibly securely and arrived safely. The timing was also quite accurate to what was given during the initial interaction, making the whole process completely hassle-free.

Wholeheartedly recommend BTR for your shipping needs. They handled our Dublin to Boston shipment in a seamless manner affording a worry free delivery.Wonderful communication both in terms of accessibility/response time but also with welcome updates keeping us informed from the start to finish . Sameen along with All on the team were super !!

BTR facilitated a domestic move for me with speed, thoughtfulness, professionalism, & care. I am highly satisfied with the experience right from initial contracting & planning to delivery & unpacking.

I would also like to acknowledge the partnership from Kav on this move. She always ensured my needs were understood and provided expert guidance on the best way to accommodate these. Additionally, her thoroughness to regularly check in and follow up made this a truly exceptional customer experience.

I would strongly recommend working with BTR for your relocation needs.

BTR made my move really easy would recommend if anyone would need to move. Got all my things fast and safe.

Great experience and a very speedy delivery of all my things, even on a shared container.

BTR especially impressed me on the UK operations side. Kav, Sameen, Mang and the collection team on the move day were really great

È incredibile il fatto che qualcuno deva pagare il costo di spedizione è vengono queste persone con tutta la tranquillità di questo mondo a cambiare ogni programma, ragazzi sé date una data è un orario preciso e nemmeno venite a casa per dopo dire che non siete riusciti a consegnare perche non c'erano delle persone a casa, c'erano eccome. Un ritardo tutti riescono a capirlo ma essere così sfacciati al punto di dire bugie per nascondere ì vostri errori non meritate nemmeno la stella.

UK to Dubai shipping. I write this review 18 months after I first paid BTR and confirmed my order to be received at destination in 8-10 weeks. The pre-sales team is excellent, providing clear concise info, and gave a lot of confidence in their service. The pack up crew arrived on time, were quick and efficient and worked their way through our home.
This is where the good service ended.
I had a call from BTR asking for 200GBP more as the TV box had to be changed - even thought I gave them the exact dimensions and model number. Reluctantly I paid.
The packing agents told me that the volume was less than what I had estimated with the sales team, so there would be a pro-rata refund of the difference. Sales team said that the packing team was wrong and refused.
I was also told that after packing, my goods would be on a shop within 7-10 calendar days.
BTR then became unresponsive. My good were sat god knows where for 10 weeks!
Then finally I got a notification for the shipping, and I tracked the ship for 5 weeks until my goods reached Dubai.
Then my goods sat in the Dubai port for a week, and I get a call to have it delivered. The next issue, they said the delivery route is longer than expected. Like most people I am in an apartment, and there is a flat route with a service lift. They charged an 300GBP as they would need to pull the trolley to the service lift. At this point I just paid up as there were holding my goods hostage.
They unpacked, we found many broken items, which we half expected.
Took the pictures and filled out the forms for the insurance. Next issue - the insurance we paid for was 0GBP excess! Now they claimed that was not the case and there was an excess of $500 USD!!! I went through all the paper work and couldn't find a clause.
Extremely fed up, I agreed, and asked for the value minus excess to be paid.
They only send cheques! I have been chasing them for over a year to send it. They keep saying that its being returned, they refuse to do a bank transfer, they refuse to give me a tracking number.
BTR can keep the money.
I will not be using nor recommending their service.
They added an unprecedented amount of stress to a relocation, which is already hard enough with family.

I now give up.

I recently used BTR for a complex international move from Ireland to two separate locations—one in the US and another in Malaysia. I was incredibly impressed with their professionalism and the quality of their service from start to finish.
The process began with a helpful introduction call by Kav, and every step that followed was handled with care and expertise. The moving crew in Ireland was excellent; they arrived right on time and did an amazing job with the packing.
A special thank you to Sameen, who was our point of contact throughout the transit. Sameen kept us consistently updated and was always very responsive to our questions, which made the entire process feel smooth and stress-free. From the initial packing to the final delivery and unpacking, every detail was managed professionally.
I would definitely recommend BTR to anyone in need of international moving services.

BTR helped us moves from London to Singapore.
Everything went very well, from the introduction call to the delivery and unpacking. The movers were on time and very efficient. Sameen kept us updated during the whole transit and was very responsive.
Definitely recommend