What made my experience great! Elliott did! Needed public liability quickly to cover a new contract and picked up the phone thinking 'oh crikey, here we go again' Elliott answered, asked me what... ãã£ãšèŠã
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Andreia and Elliott made choosing the right insurance for us a smooth and easy process. They both listened to our requirements and tailored the insurance quotation to our exact needs. Totally recommen... ãã£ãšèŠã
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I had a wonderful experience with your company. I spoke to a lovely gentleman called David who was very very helpful. He made sure I got the best offers and was so polite what a lovely young man. He w... ãã£ãšèŠã
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recently got insured with your company and absolutely enjoyed the whole process. The conversation and experience from start to finish were great â your customer service team was extremely helpful and... ãã£ãšèŠã
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BusinessCompare.com has proudly supported over 1,500,000 UK businesses across all trades for more than a decade. Specialising in tailored public liability insurance for over 100 different trades, we ensure businesses and their commercial vehicles are fully protected. With a focus on understanding the unique risks faced by each trade, we offer bespoke policies designed to give you peace of mind. Trusted by businesses of every size, our commitment is to provide expert advice, exceptional service, and the protection you need to focus on what you do best. âš
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2 Bishops Wharf, GU14UP, Guildford, è±åœ
- businesscompare.com
4.8
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Business Compare ããã®åç
Dear Paul,
Thank you for your review.
I am very pleased to hear that you received very good service. We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
Business Compare
Good knowledge and help
2026幎3æ17æ¥
Business Compare ããã®åç
Good Afternoon,
Thank you for your review.
I am pleased to hear that you found the service knowledgeable and helpful. We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
Business Compare
Business Compare ããã®åç
Dear Ali,
Thank you for your review.
I am pleased to hear that you were happy with both the service provided and the price offered. We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
Business Compare
Business Compare ããã®åç
Dear Paul,
Thank you for your kind review.
I am delighted to hear that you received good service and that everything was explained clearly and as needed. It is also great to know that the adviser was polite and friendly throughout.
We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
Business Compare
No reply to my phone calls
I had to phone 4 times before getting my changes to my public liability insurance as they kept saying we will ring back but never did
2026幎3æ11æ¥
Business Compare ããã®åç
Dear Stuart,
Thank you for taking the time to leave your feedback, and I am sorry for the frustration caused.
I appreciate how disappointing it must have been to have to call several times whilst waiting for an update on your public liability insurance changes. Having reviewed the matter, I can see that your request required referral to your underwriters, which unfortunately meant we were not able to provide an immediate outcome. I can also see that you contacted us the next day for an update before Holly was then able to call you later that afternoon.
Whilst there was activity on your request, I do understand that the communication fell short of what you were expecting, and I am sorry for this. We know how important it is to keep customers updated properly, particularly when a change is awaiting an underwriting decision.
Thank you again for your feedback, as it helps us improve our service.
Yours Sincerely,
Charlie Byrne
Business Compare
Business Compare ããã®åç
Dear Steven,
Thank you for your kind feedback.
We are delighted to hear that you found the process straightforward and easy, and that our team were able to assist you so well.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
Business Compare
good price for the business
2026幎3æ4æ¥
Business Compare ããã®åç
Good Afternoon,
Thank you for your feedback.
We are pleased to hear that you found the price good for your business. Providing competitive pricing alongside reliable service is very important to us.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
Business Compare
Very competitive pricing
Very competitive pricing. Excellent service provided by Elliot who provided a great service and customer experience.
2026幎3æ9æ¥
Business Compare ããã®åç
Dear Mr. King,
Thank you for your kind feedback.
We are delighted to hear that you found our pricing competitive and that Elliot provided you with excellent service and a great customer experience. I will be sure to pass your kind comments on to him.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
Business Compare
Business Compare ããã®åç
Dear Sean,
Thank you for your feedback.
We are pleased to hear that the process was quick and productive for you. We understand how important it is to get things sorted efficiently, so it is great to know we were able to help when you needed it.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
Business Compare
Very helpful and explained everythingâŠ
Very helpful and explained everything and I like how you speak to a person I would recommend
2026幎3æ4æ¥
Business Compare ããã®åç
Dear Martin,
Thank you for your kind feedback.
Weâre delighted to hear that everything was explained clearly and that you appreciated being able to speak with someone directly. Providing friendly and personal service is very important to us.
We truly appreciate your recommendation and thank you for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
Business Compare
Poor experience youâre quick enough toâŠ
Poor experience youâre quick enough to take my money when I asked my policy details repeatedly over half a day period. You still canât send them finally you have very disappointed.
2026幎3æ3æ¥
Business Compare ããã®åç
Dear Andy,
Thank you for taking the time to share your feedback, although I am truly sorry to read about your experience.
I can see that your policy documents and details were issued shortly after purchase, along with an invitation to leave a review on Trustpilot, and that these were re-sent following your request.
That said, I am very sorry for any inconvenience caused in receiving your documents. We understand how important it is for these to be issued promptly and clearly, and I apologise if we fell short of expectations on this occasion. Your feedback is taken seriously, and we remain committed to providing a high standard of service.
If you need any further assistance, please do not hesitate to contact us and one of our team will be happy to help.
Wishing you a pleasant day ahead.
Yours Sincerely,
Charlie Byrne
Business Compare
Just one question why did you send me aâŠ
Just one question why did you send me a email wonting to know my PIN number the first third and fourth numbers it must be a scam otherwise the girl who helped me out was brilliant thank you so much
2026幎2æ23æ¥
Business Compare ããã®åç
Dear Jean,
Thank you for taking the time to share your feedback.
I have reviewed your account and can confirm that we have sent four emails to you during the course of your policies, none of which requested a PIN.
For clarity, we would never ask for your bank or card PIN via email. Any payments are taken securely over the phone, and a PIN would not be required in this way. Please do not share your PIN or sensitive banking information via email under any circumstances.
I would strongly encourage you to contact us and forward the email you received so that we can investigate this further and ensure your security.
I would also like to thank you for your kind comments regarding Holly in our Renewals team. I am pleased to hear she was able to assist you, and your feedback has been passed on to her.
Wishing you a pleasant day ahead.
Yours Sincerely,
Charlie Byrne
Business Compare
Clear consise speaker who understood myâŠ
Clear consise speaker who understood my needs and was able to get the best price.
2026幎2æ23æ¥
Business Compare ããã®åç
Dear Mrs. Birt,
Thank you for your kind feedback.
Weâre really pleased to hear that the adviser was clear and concise, understood your needs, and was able to secure the best possible price for you. Thatâs exactly the level of service we aim to provide.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
Business Compare
Business Compare ããã®åç
Dear Joell,
Thank you very much for your lovely feedback.
We are delighted to hear that you loved the service provided to you. That is exactly the experience we aim to deliver for all of our customers.
If you need any further assistance in the future, please do not hesitate to get in touch.
Yours Sincerely,
Charlie Byrne
Business Compare
Elliott Whitehead helped me with myâŠ
Elliott Whitehead helped me with my public liability insurance and was a credit to your company.
2026幎2æ5æ¥
Business Compare ããã®åç
Dear Martin,
Thank you very much for your kind feedback.
We are delighted to hear that Elliott was able to assist you with your public liability insurance and that he represented the company so positively. I will ensure your comments are passed on to him. It is always great to see the team recognised for their efforts.
If you need any further assistance, please do not hesitate to get in touch.
Yours Sincerely,
Charlie Byrne
Business Compare
Business Compare ããã®åç
Dear Anthony,
Thank you very much for your kind feedback.
We are pleased to hear that you found the service professional and efficient. That is exactly the standard we aim to deliver for all of our customers.
If you need any further assistance in the future, please do not hesitate to get in touch.
Yours Sincerely,
Charlie Byrne
Business Compare
The man who was dealing with my enquiryâŠ
The man who was dealing with my enquiry was fantastic!
2026幎2æ10æ¥
Business Compare ããã®åç
Dear Hannah,
Thank you very much for your wonderful feedback.
We are delighted to hear that the adviser handling your enquiry was fantastic. I will be sure to pass your kind comments on. It is always great to see the team recognised for their efforts.
If you need any further assistance, please do not hesitate to get in touch.
Yours Sincerely,
Charlie Byrne
Business Compare
Professional
2026幎2æ10æ¥
Business Compare ããã®åç
Dear Ian,
Thank you for your feedback! Weâre pleased to hear that you found the service professional.
We noticed your rating wasnât quite five stars. Weâd really appreciate knowing what we could have done to make your experience even better.
Yours Sincerely,
Charlie Byrne
Business Compare
Holly was great
Holly was great, really patient with me as I was very busy while we were trying to sort this out.
2026幎2æ10æ¥
Business Compare ããã®åç
Dear Peter,
Thank you for your feedback! Weâre delighted to hear that Holly was great and showed patience while helping you, especially while you were busy. Weâll be sure to pass on your kind words to her.
Yours Sincerely,
Charlie Byrne
Business Compare
I didn't get my documents
I didn't get my documents. I phoned up and they said they had the wrong email. Still no documents. Prior to this calls were not returned when I was told by them i would get a call. Not a big problem but 2 weeks later I still have no policy docs
2026幎2æ5æ¥
Business Compare ããã®åç
Dear Mr. Fretwell,
Thank you for taking the time to share your experience, and I am truly sorry for the difficulty you experienced in receiving your documents.
I have been in contact with your wife over the past few days, and she has now confirmed receipt of the policy documentation. I am pleased that we have been able to bring this matter to a resolution for you.
Should you require anything further, please do not hesitate to contact me directly. I am here to assist you.
Yours Sincerely,
Charlie Byrne
Business Compare
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