Iâve found the employee discount scheme to be really useful and a great way to save money. There are some excellent offers across a range of retailers. It would be even better if the Asda cashback cou... ãã£ãšèŠã
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Itâs all good except for two main issues 1) I need this to be compatible with Apple Pay 2) I need more options of retailers to be available. Particularly grocery shops such as Tesco, Waitrose M&S... ãã£ãšèŠã
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What let's this card down is the complete lack of customer service. I have encountered nothing but issues with my card since receiving and you have rude customer services, who give basic, unhelpful in... ãã£ãšèŠã
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I like that the app is easy to use and the card works just like a normal debit card. I like the fact that it makes it easier to get cash back than bank rewards or cash back websites which you have to... ãã£ãšèŠã
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bYond is a prepaid card and everyday financial wellbeing solution that enables cardholders to earn up to 15% with every use, with annual earnings up to £900*. Itâs a workplace benefits solution, designed to help employees get the most out of their money.
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- byondcard.co.uk
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Cannot access the account to put fundsâŠ
Cannot access the account to put funds on the card
2026幎2æ5æ¥
bYond Card ããã®åç
Hello Andy,
Thank you for taking the time to leave a review.
Sorry to hear you have had a few issues when adding funds to your card. We did check the account and can see funds were added successfully today.
If you are struggling wit any aspect of your card, do please feel free to contact our customer care team who will be more than happy to help. They can be contacted via phone on 03448791064 or email here: https://www.byondcard.co.uk/help/contactus
Kind regards
The bYond Team
Been using this for years
Been using this for years. Top up every month, use the card when I'm shopping at the retailers they cover, and get a little back regularly. I save a few hundred quid a year for no effort.
2026幎2æ4æ¥
bYond Card ããã®åç
Hello Tomas,
Thank you for taking the time to leave a review.
We are really pleased to hear you are enjoying your card, and can see the great benefits it offers.
Kind regards
The bYond Team
Itâs quick and efficient The onlyâŠ
Itâs quick and efficient The only downside is it doesnât have all shops like Superdrug or eating places
2026幎2æ4æ¥
bYond Card ããã®åç
Hello Fariza,
Thank you for taking the time to leave a review.
We are happy you are enjoying your card. We are constantly adding new retail partners to the list, so do keep an eye on our website for the latest arrivals.
Kind regards
The bYond Team
bYond Card ããã®åç
Hello Jonathan,
Thank you for taking time to leave a review.
We are really pleased to hear your positive experience, and that you find the card easy to use.
Kind regards
The bYond Team
Easy to set up and activate
2026幎2æ4æ¥
bYond Card ããã®åç
Hello Ross,
Thank you for taking time to leave a review.
We are really pleased to hear your positive experience, and that you find the card easy to set up and activate.
Kind regards
The bYond Team
Probably the best cashback card inâŠ
Probably the best cashback card in terms of reward.
Only snag is that you need the physical card every time you shop because they don't offer the 'Add to Wallet' option and I (and most people I know) rarely carry around cards these days, so it gets massively underused.
2026幎2æ4æ¥
bYond Card ããã®åç
Hello SMM,
Thank you for taking the time to leave a review.
We are happy to hear of your positive experience with our card.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
My new card doesn't work and the use ofâŠ
My new card doesn't work and the use of card at different approved outlets are temperamental and you cannot trust this card.
2026幎1æ29æ¥
bYond Card ããã®åç
Hello Rajkumar,
Thank you for taking the time to leave a review and sorry to hear of the issues you have had.
Looking at the account we can see some failed transactions due to the merchant ID numbers not being recognised. Thank you for taking the time to leave a review and very sorry for the issues you have had.
Every store does have a unique number referred to as the Merchant ID. Unfortunately, if we do not have this number provided to us by the retailer, our bYond card will not work as the retailer will come up on the system as unrecognised.
We will always do our best to make sure our systems are up to date, however it is the responsibility of the retailer to let us know their ID numbers.
If we do locate a retailer/store who we partner with where we are missing ID numbers, we do then speak directly with our partner to add these to our records. Very sorry for the inconvenience.
Kind regards
The bYond Team
The app sometimes didnât work(wonât logâŠ
The app sometimes didnât work(wonât log me in). Seems I have to log in to your website first, before I can use the app. Also I donât seem to be able to add the card to my apple wallet.
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Thank you for your reply. The reason I gave it a 3 star is that sometimes I could not use the card in supported stores (declined). At the time (away from home), I tried to open the app on my phone to check my balance. However, it always denied my logging in. I found out that when I got home and logged into your website on my computer, I than could log into my app. Once I could log into my app, I could use my card in stores.
So these days, if I intend to use the card, I will always make sure I can log into the app first at home (sometimes I will need to log into the website first), before go to shopping. Not an easy experience, and prevented me from using the card often.
2026幎1æ9æ¥
bYond Card ããã®åç
Hello Wei,
Thank you for taking the time to leave a review.
We are sorry to hear you have had some issues when trying to login. Please do feel free to contact our customer care team directly as they will be more than happy to trouble shoot for you.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Good concept but minimum top up beingâŠ
Good concept but minimum top up being set at £25 really is a drawback
2026幎1æ29æ¥
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bYond Card ããã®åç
Hello Ryan,
Thank you for taking the time to leave a review.
bYond has made a commercial decision to create a minimum top up amount of £25, however we do appreciate that customers like to have some flex. Unfortunately , we are unable to change the set limit.
Kind regards
The bYond Team
Excellent range of retailers
Excellent range of retailers.
Good cashback rates. Simple to use App.
Would be great if could add the card to Apple Wallet to avoid having to carry it around.
Otherwise, very good.
2026幎1æ19æ¥
bYond Card ããã®åç
Hello,
Thank you for taking the time to leave a review.
We're pleased to hear you are overall happy with your bYond card.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
I havenât received the card
2026幎1æ16æ¥
bYond Card ããã®åç
Hello Ceri,
Thank you for taking the time to leave a review and very sorry to hear you haven't received your card.
Please could you contact our team directly who will be happy to check your details and get a fresh card on its way out to you.
You can contact our team via email here: support@byondcard.co.uk.Â
Kind regards
The bYond Team
Itâs really annoying that the cardâŠ
Itâs really annoying that the card canât be added to my digital wallet. I recently lost my card due to my purse being stolen and had to pay £7 for a new card which I thought was expensive. If the card was able to be used on Apple Pay i wouldnât have needed to carry the card!
2026幎1æ5æ¥
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bYond Card ããã®åç
Hello Ms Bourne,
Thank you for taking the time to leave a review.
We are sorry to hear that your purse was stolen and we'll be sure to pass along your feedback regarding the cost of the new card.
As of the moment we do not support digital wallets, however we will be sure to look into this further as an an area of opportunity.
Kind regards
The bYond Team
No support for Apple Pay :(
My main problem with the bYond Card is that it cannot be used with Apple Pay. It's just inconvenient to have to carry a plastic card, it's 2026 really no excuse :)
2026幎1æ9æ¥
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bYond Card ããã®åç
Hello Johnny,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
I am very happy with Byond
I am very happy with Byond. The app is easy to use, the offers are clear and the cashback system works well. The customer service has also been helpful whenever I have needed support. One neutral point is that cashback processing can take a little while, although you can track everything from the app without any issues. Overall, it is a very good experience and I am satisfied with the service they provide.
2026幎1æ9æ¥
bYond Card ããã®åç
Hello Rodrigo,
Thank you for taking the time to leave a review.
We are really pleased to hear you are enjoying the card and can see the benefit it offers.
We will pass forward your feedback regarding the cashback timeframe, as we are always looking for ways to improve the service.
Kind regards
The bYond Team
I have to check which retailer isâŠ
I have to check which retailer is available, so I stand at the counter using the app. money cannot be transferred back to my normal bank account easily. Top Cash Back is much more straight forward, for the 1 or 2 percent difference, I'd rather use top cash back.
2026幎1æ3æ¥
bYond Card ããã®åç
Hello LL,
Thank you for taking the time to leave a review and sorry to hear you feel this way.
Our retailer partners can always be found online via the App or a standard browser and can be viewed at any point. We do appreciate the feedback and will be sure to pass it along to the relevant team, as we are always looking for ways to improve the service we offer.
Kind regards
The bYond Team
Card acceptance is temperamental
Card acceptance is temperamental - the app is riddled with bugs and crashes all the time - some retailers accept online then with no notice you no longer can (currys for example)
2026幎1æ1æ¥
bYond Card ããã®åç
Hello Robert,
Thank you for taking the time to leave a review.
We are updating the App all the time so hopefully any issues you are having will be ironed out very soon., so we apologise for any inconvenience.
We did check but cannot see a failed transaction for Currys, however the card can still be used on their website.
Kind regards
The bYond Team
Great range of retailers and cash back, but lack of digital card a real shame
Great range of retailers and cash back, with very helpful App. Just a real shame there is no digital card to store in phone wallet!
2026幎1æ4æ¥
bYond Card ããã®åç
Hello Julie,
Thank you for taking the time to leave a review.
We are really pleased to hear you are happy with the card in general, and get benefit from our retailer partners with the cash back that they offer.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
I am very pleased when I see how muchâŠ
I am very pleased when I see how much money I save simply going shopping.
2026幎1æ4æ¥
bYond Card ããã®åç
Hello Elena,
Thank you for taking the time to leave a review.
We are pleased to read of your positive experience with our card, and you can see the benefits in using it.
Kind regards
The bYond Team
Good idea/savings but faff and quite aâŠ
Good idea/savings but faff and quite a few technical issues get in the way.
Iâve been a bYond user for a few years, and I have used it to save significant sums of money in that time.
However, the faff of needing to reload the card (with a minimum £25 spend) then being unable to transfer card balance back to your bank means that it is quite a lot of hoops to jump through for those savings.
Combine this with a sluggish app that often gets stuck at the login page and it is a place where I wish the experience could be better.
Iâd love the ability to automatically just debit my bank account with any bYond spends rather than topping up / automatically refunding balance to my bank per month.
2026幎1æ4æ¥
bYond Card ããã®åç
Hello Craig,
Thank you for taking the time to leave a review.
We are happy that you are actively using the card and saving some money for yourself.
This is valuable feedback and we are pleased you have provided it to us. We will be sure to let the team know your experiences using the App and your idea of automatic refunding every month. We are always looking for ways to improve the service where possible.
Kind regards
The bYond Card
The card is usable
The card is usable, and thatâs the most charitable thing I can say. The app and the website are incredibly bad and frustrating, sorting simply doesnât work, any card usage statistics are not viewable.
2026幎1æ3æ¥
bYond Card ããã®åç
Hello Georgii,
Thank you for taking the time to leave a review.
We are sorry to hear you have had some issues regarding the App/Website. We are continually updating the App so fingers crossed any issues you are having in that regards are ironed out soon.
all the information regarding your card can be found via your login, however if there is something you cannot find or need help locating please do contact the team directly who will be more than happy to help.
They can be reached on support@byondcard.co.uk.
Kind regards
The bYond Team
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