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2026年9月22日

Hello,

Thank you for taking the time to share. We’re glad to hear everything was as expected and that the property was clean, quiet, and well situated. Having a comfortable stay in a convenient location is always important.

Thanks,
Hotels.com Customer Support Team

Hotels.com からの回答

2026年9月22日

Hi Robert,

Thank you for bringing this to our attention. We’re glad to hear the booking process was easy and affordable, and we appreciate your comments about pricing. We know how important it is to find the best possible value when making travel plans.

Thanks,
Hotels.com Customer Support Team

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2026年9月22日 に更新

Hello David,

Thank you for bringing this to our attention. Your concerns about the cancellation experience and the conflicting information you received about the decision are clear. Clear support is important when travel plans change.

Please contact us through our Help Center at ca.hotels.com/helpcenter to get help with this.

Thanks,
Hotels.com Customer Support Team

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2026年9月22日

Hi Mandy,

Thank you for taking the time to share your feedback. We’re glad to hear the rest of your stay went well, and we appreciate your comments about the breakfast option. Meal offerings can make a big difference to the overall experience.

Thanks,
Hotels.com Customer Support Team

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2026年9月22日

Hi Jeffrey,

Thank you for taking the time to share this. We’re glad to hear the price felt reasonable and that you were able to get a good night’s sleep. We understand your comments about the room condition, the area, and the limited toiletries provided.

Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

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2026年9月22日

Hello Eric,

Thank you for sharing your feedback. We understand your concern about the booking date error and your request for credit. We know how important it is to have clear support when changes are needed.

Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

Hotels.com からの回答

2026年9月22日

Hi Donald,

Thanks for sharing your feedback. We’re glad to hear the location and price worked well for you and that the hotel was clean, convenient, and supported by accommodating staff. It’s great to know everything you needed was close at hand.

Thanks,
Hotels.com Customer Support Team

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2026年9月22日

Hello,

Thank you for your review. We’re glad to hear the location, price, and hotel all stood out for the right reasons. It’s great to know your stay left such a positive impression.

Thanks,
Hotels.com Customer Support Team

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2026年9月22日

Hi Leona,

Thank you for bringing this to our attention. We can see why the cancellation of your room shortly before your stay, along with the impact on your youth trip, would be very upsetting. Reliable support is especially important when travel plans involve a group.

Please contact us through our Help Center at hotels.com/helpcenter so we can look into this with you.

Thanks,
Hotels.com Customer Support Team

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2026年9月22日

Hi Grace,

Thank you for sharing your experience. We’re glad to hear your stay was quiet, well priced, and supported by great service. It’s wonderful to know the people there helped make your visit a positive one.

Thanks,
Hotels.com Customer Support Team

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2026年9月21日

Hi,

Thank you for sharing your experience. We hear your concerns about canceling your booking and the refund outcome. We recognize the importance of clear cancellation options and timely support when plans change.

Please reach out to us via our Help Center at  ca.hotels.com/helpcenter so our team can look into this further.

Thanks,
Hotels.com Customer Support Team

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2026年9月22日

Hi Isabelle,

Thank you for taking the time to share this. We’re glad to hear the booking experience felt easy and secure, with plenty of options and excellent prices to choose from. Having both value and confidence during booking is important.

Thanks,
Hotels.com Customer Support Team

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2026年9月21日 に更新

Hi,

Thank you for taking the time to share your feedback. We understand your concern about not receiving a confirmation email.

Please contact us through our Help Center at abritel.fr/helpcenter so our team can assist you further.

Thanks,
Abritel Customer Support Team

Hotels.com からの回答

2026年9月21日

Hi Elaine,

Thank you for sharing your experience. We’re glad to hear customer service and access to support were helpful.

Thanks,
Hotels.com Customer Support Team

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2026年9月21日

Hi Elaine,

Thank you for sharing your experience. We’re glad to hear you enjoyed the comfortable room and the river view.

Thanks,
Hotels.com Customer Support Team

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2026年9月21日

Hi,

Thank you for sharing your experience. We’re glad to hear booking was easy and that you enjoyed the central location near restaurants and shopping.

Thanks,
Hotels.com Customer Support Team

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2026年9月21日

Hi,

Thank you for sharing your experience. We’re glad to hear the options were clear and straightforward and that the discounts made booking easier.

Thanks,
Hotels.com Customer Support Team

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2026年9月21日

Hi George,

Thank you for sharing your experience. We’re glad to hear the payment options were useful.

Thanks,
Hotels.com Customer Support Team

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2026年9月21日

Hi David,

Thank you for sharing your feedback. We understand your concerns regarding being charged immediately even though you selected the option to pay on-site, as well as the over-limit fee this caused on your credit card.

Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

Hotels.com からの回答

2026年9月21日

Hi Tracy,

Thank you for sharing your experience. We’re glad to hear you were able to get support using your One Key cash reward and finding a hotel that worked for you.

Thanks,
Hotels.com Customer Support Team