Book room 3 weeks in advance. Property contact me 2 days before stay saying my room was cancelled. Hotel bookinhs did not help or even provide an apology. Had to cancel my youth trip had 8 very dosapo... もっと見る
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I always use Hotels.com for all my hotel bookings. The booking and cancellation processes are super straightforward and hassle-free, whether I’m traveling domestically or internationally. I love that... もっと見る
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The hotel wasn’t too bad, the rooms are small, but for a night not bad. The bathroom could use a good cleaning. We didn’t get any sleep, there were people running up and down the hallway banging no do... もっと見る
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This app makes it easy to find the best, most suitable accommodations when planning a trip. We used it before and during our vacation and were happy with the selections. It’s a quick way to see all of... もっと見る
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企業情報
当該企業による記述
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
連絡先
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, カナダ
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4.0
ほぼ満足
256件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The booking process was easy
2026年9月20日
Hotels.com からの回答
Hi Joe,
Thank you for sharing your experience. We’re glad to hear the booking process was easy.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi Vincent,
Thank you for sharing your experience. We’re glad to hear you had a great experience.
Thanks,
Hotels.com Customer Support Team
good location
2026年9月9日
Hotels.com からの回答
Hi Roger,
Thank you for sharing your experience. We’re glad to hear you liked the location.
Thanks,
Hotels.com Customer Support Team
A Simple and efficient app!
It was easy to use and there were no mistakes using the app :)
Thank you!
2026年9月11日
Hotels.com からの回答
Hi Clifford,
Thank you for sharing your experience. We’re glad to hear the app was easy to use.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi,
Thank you for sharing your experience. We’re glad to hear the booking process was easy and straightforward.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi Randy,
Thank you for sharing your experience. We’re glad to hear it was easy to navigate and find what you were looking for.
Thanks,
Hotels.com Customer Support Teamsc
Hotels.com からの回答
Hi,
Thank you for sharing your experience. We’re glad to hear it was clear and quick.
Thanks,
Hotels.com Customer Support Team
Hotel choice is very poor comparing to Booking.com…
Choice of hotels is very poor comparing to Booking.com
2026年9月20日
Hotels.com からの回答
Hi Ivanna,
Thank you for sharing your feedback. We understand your concerns about the hotel selection available.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
It was terrible and dirty
It was terrible and dirty , smelly.
The hotel should not be listed on any site , we did not stay for 5mins , I asked for a refund and the hotel person said no , I called hotels .com and I recieved $60 credit on my account, very upset about this i should have recieved full refund $354
2026年9月7日
Hotels.com からの回答
Hi Jamie,
Thank you for sharing your feedback. We understand your concerns regarding the condition of the hotel, including cleanliness and odor, as well as your refund request after deciding not to stay.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi Cathy,
Thank you for sharing your experience. We’re glad to hear everything was as described and that the rate felt fair.
Thanks,
Hotels.com Customer Support Team
I was not allowed to change the date of…
I was not allowed to change the date of a booking. It was not a cancellation, just a date change but I was not permitted to make this simple change. Extremely frustrating. I will never use an Expedia group booking service again.
2026年9月17日
Hotels.com からの回答
Hi Michael,
Thank you for sharing your feedback. We understand your concerns regarding not being able to change the date of your booking.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Great help from the support staff
I had booked a prior hotel for the upcoming weekend and was told that the property would no longer be honoring the reservation. After getting in contact with support they helped me find another hotel for the weekend and covered the difference in price. I was very pleased with the courtesy of the support staff.
2026年9月19日
Hotels.com からの回答
Hi Jesse,
Thank you for sharing your feedback. We understand your concerns regarding your booking not being honored close to your stay date.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Good hotel
Overall a really good stay, considering the price point it is probably better than most more expensive hotels in calgary
2026年9月14日
Hotels.com からの回答
Hi Noel,
Thank you for sharing your experience. We’re glad to hear you had a really good stay and found it to be a great value.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi,
Thank you for sharing your experience. We’re glad to hear you enjoyed the clean, quiet hotel and its location.
Thanks,
Hotels.com Customer Support Team
If you want good free breakfast, this is one of the most horrible hotels
If you’re looking for hotel with at least a decent breakfast, this is not your hotel. The beds were comfy and we slept good so that matters more than the food. The pool the kids were way too loud but the front desk guy was nice.
2026年9月20日
Hotels.com からの回答
Hi,
Thank you for sharing your feedback. We understand your concerns regarding the breakfast quality and noise around the pool area.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
It is very easy to make reservations…
It is very easy to make reservations with the website.
2026年9月4日
Hotels.com からの回答
Hi,
Thank you for sharing your experience. We’re glad to hear the website made booking easy.
Thanks,
Hotels.com Customer Support Team
Lavabo boucher
Lavabo boucher , espace sous la porte anormalement grand et frigo bruillant..
2026年9月11日
Hotels.com からの回答
Merci de nous avoir fait part de votre expérience. Nous souhaitons que les voyageurs aient pleinement confiance en la qualité et l’exactitude des réservations effectuées via Hotels.com. Veuillez nous contacter sur ca.hotels.com/helpcenter afin que nous puissions mieux comprendre ce qui s’est passé et examiner les détails.
Excellent navigation and an easy…
Excellent navigation and an easy booking process. Info was detailed as to what we were searching for
2026年9月16日
Hotels.com からの回答
Hi Shane,
Thank you for sharing your experience. We’re glad to hear the navigation was easy and that the booking information was helpful.
Thanks,
Hotels.com Customer Support Team
Easy
Easy, decent prices & reliable. I also like the points program for a free stay after 10 stays.
2026年9月9日
Hotels.com からの回答
Hi Sarah,
Thank you for sharing your experience. We’re glad to hear you found the service easy, reliable, and well priced, and that you like the rewards program.
Thanks,
Hotels.com Customer Support Team
La ubicación está muy bien
La ubicación está muy bien, pero llegamos a la habitación y estaba como un sauna de caliente, el aire solo funciona estando dentro de la habitación, tarda mucho en enfriar, estaban en construcción y se escuchaba mucho ruido y los pasillos sucios.
2026年9月9日
Hotels.com からの回答
Gracias por compartir sus comentarios. Lamentamos saber que nuestro proveedor no cumplió con las expectativas. Por favor, contáctenos en ca.hotels.com/helpcenterce con los detalles para que nuestro equipo pueda revisar la situación más a fondo.
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