Banner for Hotels.com
Hotels.com ロゎ
りェブサむトにアクセス

Hotels.com レビュヌ 

256
•
TrustScore 5段階評䟡の4

4.0

ツアヌ オペレヌタヌ
レビュヌを曞くりェブサむトにアクセス
レビュヌを曞く

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Book room 3 weeks in advance. Property contact me 2 days before stay saying my room was cancelled. Hotel bookinhs did not help or even provide an apology. Had to cancel my youth trip had 8 very dosapo... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I always use Hotels.com for all my hotel bookings. The booking and cancellation processes are super straightforward and hassle-free, whether I’m traveling domestically or internationally. I love that... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

The hotel wasn’t too bad, the rooms are small, but for a night not bad. The bathroom could use a good cleaning. We didn’t get any sleep, there were people running up and down the hallway banging no do... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

This app makes it easy to find the best, most suitable accommodations when planning a trip. We used it before and during our vacation and were happy with the selections. It’s a quick way to see all of... もっず芋る

䌁業が回答したした

䌁業情報

  1. ツアヌ オペレヌタヌ
  2. ・
  3. ホテル
  4. 宿泊斜蚭
  5. 貞し別荘
  6. 旅行情報収集サむト
  7. 旅行代理店

圓該䌁業による蚘述

With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.

連絡先

4.0

ほが満足

TrustScore 5段階評䟡の4

256件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

Trustpilot では、本物の人間によるコンテンツに重きを眮いおいたす。ただし、この䌁業は返信原皿の䜜成に圹立぀ AI 支揎ツヌルにもアクセスするこずができたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.0

すべおのレビュヌ

(256)

過去12か月のレビュヌ数: 255件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Booking on the website was easy

Booking on the website was easy. Zero problems when we arrived at the hotel.

2026幎8月30日
Hotels.com ロゎ

Hotels.com からの回答

Hi Ellie,

Thank you for sharing your experience. We’re glad to hear booking was easy and that everything went smoothly at arrival.

Thanks,
Hotels.com Customer Support Team

5぀星のうち1の評䟡

Still waiting for an answer from


Still waiting for an answer from property about access code. Arriving tomorrow and still don't know how to access the property.

2026幎9月20日
Hotels.com ロゎ

Hotels.com からの回答

Hi Laura,

Thank you for sharing your feedback. We understand your concerns regarding not receiving the property access code before your arrival.

Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

5぀星のうち1の評䟡

Very unhappy

Very unhappy. I booked hotel and found I put wrong date in the next morning. I called to change the date and was told I’d booked non refundable which I did not notice. I wished to change booking to correct date but was told I couldn’t. I didn’t request a refund just date change. They said they would contact property but few days later they said they were unable to contact property so I tried the proper And got response on first try calling. I was told because I booked with third party hotels.com would need to make the change. I am disappointed with service I received. I realize I put in wrong date but I thought there was lots of time before booking so correction should be allowed.

2026幎9月12日
Hotels.com ロゎ

Hotels.com からの回答

Hi Signe,

Thank you for sharing your feedback. We understand your concerns regarding not being able to correct the booking date after the reservation was made.

Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

5぀星のうち3の評䟡

Noise levels were a disappointment this


Noise levels were a disappointment this trip above us and next door
Stomping around all hours of the night and the neighbours watched tv till 2 am

2026幎9月19日
Hotels.com ロゎ

Hotels.com からの回答

Hi Craig,

Thank you for taking the time to share your feedback. We understand your concerns about the noise during your stay.

Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

5぀星のうち1の評䟡

In that hotel there was nothing no


In that hotel there was nothing no water bottles and shower is not working at all. The bed feels like 5 years old.

2026幎9月10日
Hotels.com ロゎ

Hotels.com からの回答

Hi Misha,

Thank you for sharing your feedback. We understand your concerns regarding the lack of basic amenities, the shower not working, and the condition of the bed.

Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

5぀星のうち1の評䟡

The hotel had overbooked and given our


The hotel had overbooked and given our room to somebody else then they turned us away without even assisting with finding another room. We had to make our own reservation over an hour away. Then the hotel charged us as a no-show! Then hotels.com refused to refund because they could not reach the hotel!! Bad, bad way to do business. Eventually hotels.com did refund.

2026幎9月12日
Hotels.com ロゎ

Hotels.com からの回答

Hi Robin,

Thank you for sharing your feedback. We understand your concerns regarding your room not being available upon arrival and the no-show charge.

Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

5぀星のうち5の評䟡

Superbe HÃŽtel

Superbe HÃŽtel! Service impeccable!

2026幎9月13日
Hotels.com ロゎ

Hotels.com からの回答

Merci de nous avoir fait part de vos impressions. Nous sommes ravis de l’apprendre et nous apprécions cette opportunité de continuer à améliorer Hotels.com.

5぀星のうち3の評䟡

Upon arrival the toilet was clogged and


Upon arrival the toilet was clogged and there was garbage in the drawer and under the sink feom previous guest. Need to improve on the cleanliness.

2026幎9月16日
Hotels.com ロゎ

Hotels.com からの回答

Hi Michael,

Thank you for bringing this to our attention. We understand your concerns about the cleanliness of the room.

Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

5぀星のうち5の評䟡

So easy to book

So easy to book. Trip planned in seconds.

2026幎8月25日
Hotels.com ロゎ

Hotels.com からの回答

Hi,

Thank you for sharing your experience. We’re glad to hear booking was easy and quick.

Thanks,
Hotels.com Customer Support Team

5぀星のうち5の評䟡

Very straight forward

Very straight forward. No glitches. Nice selection of hotels were provided.

2026幎9月14日
Hotels.com ロゎ

Hotels.com からの回答

Hi Charlene,

Thank you for sharing your experience. We’re glad to hear the booking process was straightforward, free of glitches, and offered a nice selection of hotels.

Thanks,
Hotels.com Customer Support Team

5぀星のうち5の評䟡

Stay was quite good

Stay was quite good. Comfortable bed & welcoming staff!

2026幎8月29日
Hotels.com ロゎ

Hotels.com からの回答

Hi,

Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.

Thanks,
Hotels.com Customer Support Team

5぀星のうち1の評䟡

No confirmation email received.

No confirmation email received. No update to reservation available. Just typical. Take the fee, offer no level of service. What a joke.

2026幎9月13日
Hotels.com ロゎ

Hotels.com からの回答

Hi Mark,

Thank you for sharing your feedback. We understand your concerns about your booking confirmation.

Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

5぀星のうち1の評䟡

What went wrong THIS TIME.

What went wrong this time? good choice of wording by you. it took 5.5 hours and 5 different employees to fix a small problem. Your staff need training so they can actually help your customers with problems.

2026幎9月8日
Hotels.com ロゎ

Hotels.com からの回答

Hi Jeffrey,

Thank you for sharing your feedback. We understand your concern about the amount of time and repeated contact it took to resolve the issue, and we can see why a smoother and more efficient experience was important to you.

Please reach out to us via our Help Center at expedia.co.uk/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

5぀星のうち5の評䟡

Very easy to navigate

Very easy to navigate. No notes!

2026幎8月7日
Hotels.com ロゎ

Hotels.com からの回答

Hi Mary,

Thank you for sharing your experience. We’re glad to hear you found the site easy to navigate and that everything went smoothly. We understand how important it is to have a simple and hassle-free booking experience.

Thanks,
Hotels.com Customer Support Team

5぀星のうち2の評䟡

Cost of insurance on room was twice the


Cost of insurance on room was twice the price I was quoted. Won’t use hotel.com again

2026幎9月5日
Hotels.com ロゎ

Hotels.com からの回答

Hi,

Thank you for sharing your feedback. We understand your concerns about the insurance charges.

Please reach out to us via our Help Center at CA.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

5぀星のうち4の評䟡

Need to improve the process to change


Need to improve the process to change the currency price that the hotels are listed.

2026幎8月30日
Hotels.com ロゎ

Hotels.com からの回答

Hi Joanne,

Thank you for sharing your feedback. We appreciate your comments about the currency display process for hotel listings, and your input helps us understand what to keep building on, while also giving us a chance to keep improving.

Thanks,
Hotels.com Customer Support Team

5぀星のうち5の評䟡

Easy no fuss

2026幎9月18日
Hotels.com ロゎ

Hotels.com からの回答

Hi,

Thank you for sharing your experience. We’re glad to hear the process was easy and hassle-free for you. We understand how important it is to have a smooth and straightforward booking experience.

Thanks,
Hotels.com Customer Support Team

5぀星のうち5の評䟡

ease of finding hotels on this website

ease of finding hotels on this website. I get good value for my stay.

2026幎9月2日
Hotels.com ロゎ

Hotels.com からの回答

Hi,

Thank you for sharing your experience. We’re glad to hear you find it easy to search for hotels and get good value for your stay. We understand how important it is to have both convenience and value when booking.

Thanks,
Hotels.com Customer Support Team

5぀星のうち5の評䟡

The hotel was wonderful

The hotel was wonderful - beautifully decorated and superb location by the water. The bed was incredibly comfortable and the process was smooth from booking to checkout. Staff and breakfast were exceptional. I highly recommend this B&B!

2026幎9月12日
Hotels.com ロゎ

Hotels.com からの回答

Hi Jackie,

Thank you for sharing your experience. We’re glad to hear you had such a wonderful stay and that everything from the setting to the service helped make it memorable. We understand how important it is to enjoy both comfort and a smooth experience from booking through checkout.

Thanks,
Hotels.com Customer Support Team

5぀星のうち4の評䟡

Make sure you keep receipts

Although this is a great hotel my deposit was badly messed up .she forgot to put in the deposit folder day end so when I left I didn't receive it I had to return 4 hour drive there back 2x to get my 200 back with no avaliable room discount nothing I was not very happy cost me more then anything

2026幎9月18日
Hotels.com ロゎ

Hotels.com からの回答

Hi Sophie,

Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.

Thanks,
Hotels.com Customer Support Team

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報