Book room 3 weeks in advance. Property contact me 2 days before stay saying my room was cancelled. Hotel bookinhs did not help or even provide an apology. Had to cancel my youth trip had 8 very dosapo... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I always use Hotels.com for all my hotel bookings. The booking and cancellation processes are super straightforward and hassle-free, whether I’m traveling domestically or internationally. I love that... もっと見る
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The hotel wasn’t too bad, the rooms are small, but for a night not bad. The bathroom could use a good cleaning. We didn’t get any sleep, there were people running up and down the hallway banging no do... もっと見る
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This app makes it easy to find the best, most suitable accommodations when planning a trip. We used it before and during our vacation and were happy with the selections. It’s a quick way to see all of... もっと見る
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企業情報
当該企業による記述
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
連絡先
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, カナダ
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4.0
ほぼ満足
256件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Hotels.com からの回答
Hi,
Thank you for sharing your experience. We’re glad to hear the booking process was easy and that managing your plans felt simple when they changed. We understand how important flexibility is when travel plans need to be updated.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi Bill,
Thank you for your review. We appreciate you sharing your feedback about the property's appearance and the room experience. We understand your concern and value you taking the time to let us know.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
EXCELENTE
Yes, all the help and opportunities to get a place with good quality and amenities, I like to use Hotels.com.
2026年8月29日
Hotels.com からの回答
Hi Javier,
Thanks for sharing your thoughts with us. We’re happy to hear that and we appreciate the opportunity to keep making Hotels.com better.
Thanks,
Hotels.com Customer Support Team
The app easily allowed me to change…
The app easily allowed me to change dates ahead of time, I mistakenly reserved the wrong weekend
2026年9月18日
Hotels.com からの回答
Hi Ronald,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Merci de nous avoir fait part de vos impressions. Nous sommes ravis de l’apprendre et nous apprécions cette opportunité de continuer à améliorer Hotels.com.
It was seamless
It was seamless, and the hotel was amazing. Staff didn't treat us any differently even though we booked through a 3rd party site.
2026年9月12日
Hotels.com からの回答
Hi Jennie,
Thank you for taking the time to share your experience. We’re glad you had an easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
I booked and paid on line with my…
I booked and paid on line with my visa/debit card when I got to the hotel they want to put a damage deposit on my credit card I said no it is full just bought parts for my business! They said run it anyway so it came back declined! So now they won’t let me stay without a credit card! I said when I paid on line there was no mention of a credit card upon checking in! The clerk said ask for your money back from the hotels.com I already know this isn’t going to happen cause I made a mistake on another site and I was stuck with it ! I said won’t happen told them to give me the money back there going to get paid from this site nope won’t happen! So final they took a deposit of 500 dollars from my account which when I looked at my credit card statement they tried for 150 so why would it be 500 so needless to say we didn’t eat well at the horse show until we got our deposit back to go home not sure if I will use one of these booking sites again and these people they have hired at these hotels need some manners or go back where you came from ! They want to come to Canada but they want to act and change it to be like there country! Then don’t come he if you don’t want to act like a Canadian
2026年8月7日
Hotels.com からの回答
Hi Randy,
Thank you for sharing your feedback. We understand your concerns about the check-in process and related charges.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Room was clean and roomy
Room was clean and roomy. Great location to casino and mall. Dropped a chunk of money in both of those places!
2026年9月3日
Hotels.com からの回答
Hi,
Thank you for taking the time to share your experience. We’re glad you had an easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Booking with hotel.com was easy from…
Booking with hotel.com was easy from starting my search until checking out. I would definitely recommend.
2026年8月23日
Hotels.com からの回答
Hi Lynda,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Excellent facilities
Excellent facilities, grand cuisine, Super friendly staff, pleasant Nature surroundings
2026年8月10日
Hotels.com からの回答
Hi,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
Hotels.com Customer Support Team
I find your system can be very glitchie…
I find your system can be very glitchie when booking...when looking between places and booking...and if you want to change or adds dates...not easy
2026年5月16日
Hotels.com からの回答
Hi Christopher,
Thank you for sharing your feedback. We understand your concerns about the booking process and updating your reservation.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
All my reservation were easy to check-in
2026年9月10日
Hotels.com からの回答
Hi,
We appreciate your feedback and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi Jonathon,
Thank you for taking the time to share your experience. We’re glad you had an easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi Melissa,
Thank you for taking the time to share your experience. We’re glad you had an easy experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
The choice of hotels
The choice of hotels, the price range , location etc., made it easy to decide on one that suits me in every way!
2026年9月17日
Hotels.com からの回答
Hi,
Thank you for taking the time to share your experience. We’re glad you had an easy experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Storage Unit Converted to Hotel room
Even though the rating for Hotel seemed fine, for some reason, we got a room that felt and was a glorfied closet. Clean and neat though. The bed was a murphy bed but your typical hotel bed, I guess when room required for storage, the bed could be lifted. The TV converter was not working and only after a bit of prodding that situation was better. This room should never have been used for a hotel room, and as we booked way in advance, should only be used say someone understood what they were getting. We did complain at front desk, however no rooms available and we were lucky enough to get the storage room. First expereicne with Hotel.com not good. Price was same as other hotel rooms around 375 per night, location was good
2026年9月5日
Hotels.com からの回答
Hi Nick,
Thanks for sharing your feedback. Your room setup and the TV issue are not the experience we want for customers booking through us. Feedback like this helps us take a closer look at what happened.
Please contact us through our Help Center at ca.hotels.com/helpcenter, so our team can review this further.
Thanks,
Hotels.com Customer Support Team
The app is so easy to use
The app is so easy to use. Hotels.com always seems to find the best hotels for the best prices. I’ve never used Trivago and never will.
2026年9月17日
Hotels.com からの回答
Hi George,
Thank you for taking the time to share your experience. We’re glad you had a easy experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Bâtiment déchu
On y va parce que c’est moins cher et pour dormir seulement! Les lits sont propres et confortables . Pour le reste, c’est désolant.
2026年9月12日
Hotels.com からの回答
Merci de nous avoir fait part de votre expérience. Nous souhaitons que les voyageurs aient pleinement confiance en la qualité et l’exactitude des réservations effectuées via Hotels.com Veuillez nous contacter sur ca.hotels.com/helpcenter afin que nous puissions mieux comprendre ce qui s’est passé et examiner les détails.
Your confirmation sheets to print from…
Your confirmation sheets to print from the email is too long. See the "Booking.com" one, it's much better and short.
2026年9月8日
Hotels.com からの回答
Hi Mario,
Thank you for sharing your feedback. We understand your concern about the length of the booking confirmation sent by email.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can note your feedback about the confirmation format.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi Lucie,
Thank you for taking the time to share your experience. We’re glad you had a easy experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
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