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Hotels.com レビュヌ 

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TrustScore 5段階評䟡の4

4.0

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Book room 3 weeks in advance. Property contact me 2 days before stay saying my room was cancelled. Hotel bookinhs did not help or even provide an apology. Had to cancel my youth trip had 8 very dosapo... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I always use Hotels.com for all my hotel bookings. The booking and cancellation processes are super straightforward and hassle-free, whether I’m traveling domestically or internationally. I love that... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

The hotel wasn’t too bad, the rooms are small, but for a night not bad. The bathroom could use a good cleaning. We didn’t get any sleep, there were people running up and down the hallway banging no do... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

This app makes it easy to find the best, most suitable accommodations when planning a trip. We used it before and during our vacation and were happy with the selections. It’s a quick way to see all of... もっず芋る

䌁業が回答したした

䌁業情報

  1. ツアヌ オペレヌタヌ
  2. ・
  3. ホテル
  4. 宿泊斜蚭
  5. 貞し別荘
  6. 旅行情報収集サむト
  7. 旅行代理店

圓該䌁業による蚘述

With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.

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4.0

ほが満足

TrustScore 5段階評䟡の4

256件のレビュヌ

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3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

Trustpilot では、本物の人間によるコンテンツに重きを眮いおいたす。ただし、この䌁業は返信原皿の䜜成に圹立぀ AI 支揎ツヌルにもアクセスするこずができたす。

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レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.0

すべおのレビュヌ

(256)

過去12か月のレビュヌ数: 255件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

The process was very simple

The process was very simple. Good job!

2026幎9月15日
Hotels.com ロゎ

Hotels.com からの回答

Hi,

Thank you for taking the time to share your experience. We’re glad you had a good experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.

Thanks,
Hotels.com Customer Support Team

5぀星のうち5の評䟡

A great hotel with a terrific location

A great hotel with a terrific location. The view from my room was spectacular!
Extremely spacious and comfortable!
Definitely five stars!!!

2026幎8月31日
Hotels.com ロゎ

Hotels.com からの回答

Hi Lou,

Thanks for sharing your thoughts with us. We’re happy to hear that and we appreciate the opportunity to keep making Hotels.com better.

Thanks,
Hotels.com Customer Support Team

5぀星のうち4の評䟡

Very easy website to use.

2026幎9月16日
Hotels.com ロゎ

Hotels.com からの回答

Hi Mark,

Thank you for your feedback. We're glad to hear the website was easy to use. Knowing what worked well helps us understand what to keep delivering, while also giving us a chance to keep improving.

Thanks,
Hotels.com Customer Support Team

5぀星のうち5の評䟡

Easy to find and book hotels where I


Easy to find and book hotels where I required

2026幎8月30日
Hotels.com ロゎ

Hotels.com からの回答

Hi Robert,

Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.

Thanks,
Hotels.com Customer Support Team

5぀星のうち5の評䟡

i was charge twice the motel and hotel.com

very bad experience but the motel was fine

2026幎8月23日
Hotels.com ロゎ

Hotels.com からの回答

Hi,

We appreciate your feedback and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.

Thanks,
Hotels.com Customer Support Team

5぀星のうち5の評䟡

Easy and convenient

The entire process of using the website was very easy and streamlined. I booked a room for one night on my way to Cleveland. It was everything I needed and more, great price, accurate photos of the room so I got what I was expecting. Overall, very pleased with my first time using the service

2026幎9月2日
Hotels.com ロゎ

Hotels.com からの回答

Hi Andrew,

Thank you for sharing your feedback. We’re glad your first experience with the website was easy and streamlined, and that the room, price, and photos all matched what you needed for your trip. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.

Thanks,
Hotels.com Customer Support Team

5぀星のうち1の評䟡

Very dirty, poor customer service

I booked online through Hotels.com.

I arrived and checked in no problem put our things inside and hung out. When it was time for bed we pulled back the covers and noticed the bed was dirty and the bedding was not changed with hair and crumbs in the bed. (The rest of the room was kind of dirty with dust, dirt, crumbs, and had toothpaste stains on the bathroom mirror, it was 11 pm so I could look past that.

Went to the desk they offered me a new room for the same price it was a down grade but again so late i was exhausted after being on the road from 7 am.

Check the bed in the new room same issue. I went back down and and just asked for my money back i fought them for an hour until they finally gave me my money back, now at 12 am you cant find a new place to stay had to sleep in the truck where the seats cant lean back. Worst experience ive ever had i would definitely look elsewhere. I saw the sandman had similar prices.

They dont care to clean and they really dont like refunding people. They were trying to get me to leave saying they have no authorization to refund me even though i paid them directly with their debit machine.

RUN ELSEWHERE TO SAVE YOU THE HEADACHE

2026幎8月28日
Hotels.com ロゎ

Hotels.com からの回答

Hi Shelby,

Thank you for sharing your feedback. We understand your concerns about the property conditions and your experience during your stay.

Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

5぀星のうち1の評䟡

The hotel charged us a higher rate than


The hotel charged us a higher rate than on our hotels reservation.

Not impressed!

2026幎9月12日
Hotels.com ロゎ

Hotels.com からの回答

Hi,

Thank you for sharing your feedback. We understand your concerns about the reservation rate and charges experience.

Please contact us through our Help Center atca.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

5぀星のうち5の評䟡

Easy to navigate website

Easy to navigate website. Helps you to find the best deal. Easy to tailor the search to include dates, number of guests, pets if any and any amenities you are looking for.

2026幎9月4日
Hotels.com ロゎ

Hotels.com からの回答

Hi Christina,

Thank you for sharing your feedback. We’re glad the website made it easy to refine your search and find the best deal based on your travel details and preferences. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.

Thanks,
Hotels.com Customer Support Team

5぀星のうち5の評䟡

All the key information is provided simply and clearly

All the key information is provided, can search by preferences and location. Very simple and clear process.

2026幎9月12日
Hotels.com ロゎ

Hotels.com からの回答

Hi,

Thank you for sharing your feedback. We’re glad the key information was clear, the search options were helpful, and the process felt simple to follow. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.

Thanks,
Hotels.com Customer Support Team

5぀星のうち5の評䟡

So easy to navigate and cheapest rates

2026幎9月1日
Hotels.com ロゎ

Hotels.com からの回答

Hi John,

Thank you for sharing your feedback. We’re glad the site was easy to navigate and offered great rates. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.

Thanks,
Hotels.com Customer Support Team

5぀星のうち4の評䟡

Easy to use the only problem is that


Easy to use the only problem is that the app doesn’t allow me to see the whole ad for the hotel. The price is cut off in the pic

2026幎9月13日
Hotels.com ロゎ

Hotels.com からの回答

Hi,

Thank you for sharing your feedback. We’re glad the app was easy to use, and we understand your concerns about the hotel listing and pricing information.

Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

5぀星のうち3の評䟡

Sometimes when I make a reservation it


Sometimes when I make a reservation it will automatically be deducted from my credit card.
Other times I just give my credit card info and then I pay at the hotel when I check in.
This is how I would like it to work.
Why does the amount get deducted from my credit card right away??

2026幎9月5日
Hotels.com ロゎ

Hotels.com からの回答

Hi Brenda,

Thank you for sharing your feedback. We understand your concerns about the payment timing and booking details shown during reservation.

Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

5぀星のうち5の評䟡

all was good

2026幎9月8日
Hotels.com ロゎ

Hotels.com からの回答

Hi Abdul,

Thank you for sharing your feedback. We’re glad everything was good for you. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.

Thanks,
Hotels.com Customer Support Team

5぀星のうち5の評䟡

App is easy to use

App is easy to use and the filters work really well.

2026幎9月9日
Hotels.com ロゎ

Hotels.com からの回答

Hi Karin,

Thank you for sharing your feedback. We’re glad the app was easy to use and that the filters worked well for you. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.

Thanks,
Hotels.com Customer Support Team

5぀星のうち5の評䟡

Great price but limited facilities and


Great price but limited facilities and amenities

2026幎9月2日
Hotels.com ロゎ

Hotels.com からの回答

Hi Rick,

Thank you for sharing your feedback. We’re glad the price stood out to you, and hearing that more facilities and amenities would have added to your stay helps us continue looking for ways to improve the overall experience.

Thanks,
Hotels.com Customer Support Team

5぀星のうち5の評䟡

it was a nice stay

it was a nice stay. Clean room

2026幎9月4日
Hotels.com ロゎ

Hotels.com からの回答

Hi Amanjot,

Thank you for sharing your feedback. We’re glad you had a nice stay and found the room clean. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.

Thanks,
Expedia Customer Support Team

5぀星のうち1の評䟡

When I booked

When I booked , I had decided not to guarantee my hotel night , but I noticed the small box saying for 5.99 I would receive insurance on my booking , but when I clicked on it to accept it automatically added an additional 17 dollars to the 5.99 and I could not change it, it was very misleading and because of it , I will never book again with you .

2026幎9月6日
Hotels.com ロゎ

Hotels.com からの回答

Hi,

Thank you for sharing your feedback. We understand your concerns about the booking details and charges experience.

Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

5぀星のうち1の評䟡

Booked a hotel room in Ottawa with


Booked a hotel room in Ottawa with hotels.com 
stated the price was $190 including fees and taxes . Went to check out at the hotel and the charges were from expedia and every night they charged me differently upwards of $150 more than I was quoted a night !!!!!

2026幎9月8日
Hotels.com ロゎ

Hotels.com からの回答

Hi,

Thank you for sharing your feedback. We understand your concerns about the booking charges and the pricing shown during checkout.

Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

5぀星のうち1の評䟡

No refund for emergency family and had


No refund for emergency family and had to cancel. Not happy 😒

2026幎9月11日
Hotels.com ロゎ

Hotels.com からの回答

Hi Brenda,

Thank you for sharing your feedback. We understand your concern about not receiving a refund after canceling due to a family emergency.

Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review the booking details with you.

Thanks,
Expedia Customer Support Team

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