Book room 3 weeks in advance. Property contact me 2 days before stay saying my room was cancelled. Hotel bookinhs did not help or even provide an apology. Had to cancel my youth trip had 8 very dosapo... もっと見る
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I always use Hotels.com for all my hotel bookings. The booking and cancellation processes are super straightforward and hassle-free, whether I’m traveling domestically or internationally. I love that... もっと見る
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The hotel wasn’t too bad, the rooms are small, but for a night not bad. The bathroom could use a good cleaning. We didn’t get any sleep, there were people running up and down the hallway banging no do... もっと見る
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This app makes it easy to find the best, most suitable accommodations when planning a trip. We used it before and during our vacation and were happy with the selections. It’s a quick way to see all of... もっと見る
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企業情報
当該企業による記述
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
連絡先
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, カナダ
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4.0
ほぼ満足
256件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Enjoy the Perks!
It is easy to use the app! It has great connections to hotels and a variety of rates for any stay!
The perks and members' discounts can bring the cost down, even competing with the low rates advertised on other sites. Hotels.com also offers a free night stay with cumulative stays as well
2026年9月5日
Hotels.com からの回答
Hi Dory,
Thank you for sharing your feedback. We’re glad the app was easy to use and that the hotel selection, variety of rates, member discounts, and free night rewards through Hotels.com added great value to your experience. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.
Thanks,
Hotels.com Customer Support Team
Easy booking
Easy booking, price is reasonable but sometimes cannot find hotel we wanted in some cities but other site can find what I wanted.
2025年10月27日
Hotels.com からの回答
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Staff was very cooperative and let us…
Staff was very cooperative and let us Early check in. ...
Very to grateful to them
2026年9月4日
Hotels.com からの回答
Hi Ali,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
East check in/out
East check in/out
Good breakfast
When spoke to abiut EV chargers, they were apologetic and made note to have looked at. Reasonable price
2026年9月2日
Hotels.com からの回答
Hi Simon,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Lots of choices and prices
I really like the price comparisons and the free night every 10 stays. I also like the change of the free night to a credit cash so you can use it for more than one night if the hotel is cheaper. I use the Hotels.ca app for all my holidays.
2026年8月25日
Hotels.com からの回答
Hi Kevin,
Thanks for sharing your thoughts with us. We’re happy to hear that and we appreciate the opportunity to keep making Hotels.com better.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Overall the session went well
Overall the session went well, however, I am not pleased with the no cancellation/no refund policy, especially since the reservation was more than a month in advance - situations can change a lot in 30+ days. Rest assured that I will not be using this service again.
2026年9月5日
Hotels.com からの回答
Hi,
Thank you for sharing your feedback. We understand your concerns about the cancellation and refund process.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi Denise,
Thanks for sharing your thoughts with us. We’re happy to hear that and we appreciate the opportunity to keep making Hotels.com better.
Thanks,
Hotels.com Customer Support Team
C'est près de l'autoroute et c'est propre
Le prix était abordable, l'homme à la réception était gentil et la chambre était propre.
2026年9月6日
Hotels.com からの回答
Merci de nous avoir fait part de vos impressions. Nous sommes ravis de l’apprendre et nous apprécions cette opportunité de continuer à améliorer Hotels.com.
Excellent company. Easy to book. I appreciate the free nights from the Rewards program.
I have been booking hotel rooms with Hotels.com for over 10 years and I fibd the process clear and easy.
Also, I like the Rewards program, as I get some free nights on my holiday bookings.
2026年9月9日
Hotels.com からの回答
Hi Michael,
Thanks for sharing your thoughts with us. We’re happy to hear that and we appreciate the opportunity to keep making Hotels.com better.
Thanks,
Hotels.com Customer Support Team
Hotel a great location, only 1 negative
The booking was easy. The Check-In was super easy.
Breakfast & Lunch buffet is available at a very affordable cost if one didn't include it during the reservation. Orderable at check-in, or afterwards.
As for the location of the Tallinn Express Hotel, it is a few hundred metres from the Ferry Docks, and the same to the Old Town entrance. All walkable!
The 1 negative was the poor internet connection, about 1-2 bars of a 5.
My companion was constantly being disconnected, but I wasn't. Probably a device issue, but possible due to the location of our room within the Hotel. We were on the 4th floor and at the far end of the building. I previously had a booking there, but on the 2nd floor and close to the main area, and the connection was 100% 5/5.
2026年9月13日
Hotels.com からの回答
Hi,
Thank you for sharing your feedback. We’re glad parts of your stay went well, and we understand your concerns about the internet connection.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Ease of booking
2026年9月15日
Hotels.com からの回答
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi Kenny,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Expedia and Hotels.com Always Reliable
Booking on Expedia and Hotels.com has always been 100% reliable. Never had a problem with the booking go missing, the price wrong, or any other problems.
Pretty much never book with any other sites such as Agoda, Trivago, etc. May save a bit of money, but not worth the risk.
2026年9月14日
Hotels.com からの回答
Hi Kenny,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi Derek,
Thank you for sharing your feedback. We’re glad to hear you had a clean, comfortable, and affordable stay.
Thanks,
Hotels.com Customer Support Team
Mercure Warszawa Centrum
An excellent journey. My stay was my second with Mercure Warszawa Centrum. First time was in 2024. Excellent service, always polite, helpful, professional. Food was always relianle, first-rate, delicious. A quiet location considering the hotel's location in downtown Warsaw. This review goes out with top recommendations!
2025年10月24日
Hotels.com からの回答
Hi Alex,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
GREAT RATE
Got a much better rate on the same property that I had booked with another provider and better than what the hotel could offer me directly.
2026年9月2日
Hotels.com からの回答
Hi Leslie,
We appreciate your feedback and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi,
Thank you for taking the time to share your experience. We’re glad you had a easy experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
I was able to change hotels as my…
I was able to change hotels as my itinerary had changed with one exception and that was Comfort Inn.
It was my first and last time I will ever book with that hotel chain.
I was warned by Hotels . Com so it's my fault not theirs.
2026年9月16日
Hotels.com からの回答
Hi Gavin,
Thank you for sharing your feedback about changing your hotel plans. We appreciate you sharing your experience, as it helps us improve.
Thanks,
Hotels.com Customer Support Team
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