Die Übernahme in Vancouver und die Abgabe in Calgary waren völlig entspannt. Wir hatten uns das Video angesehen, das es leider nicht offline gibt. Ein kleiner Hinweis auf doch elementare Änderungen... もっと見る
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Having an RV was a great way to experience the Canadian Rockies. We were able to camp in beautiful locations. The RV was clean and well-maintained. The solar panel/12V power was adequate such that w... もっと見る
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It wasn't until the handover that we learned we were getting an 8.5-meter-long motorhome—a real challenge for RV novices. During the orientation and handover formalities, the CanaDream staff took pl... もっと見る
企業が回答しました
Great RV, clean and everything provided that was ordered, we were first timers in an RV so handover at initial pick up could have been better, hand back of RV was good, no issues with RV itself throug... もっと見る
企業が回答しました
企業情報
当該企業による記述
CanaDream is Canada's premier brand in RV Rentals and RV sales. Established in 1994 and with 7 locations across Canada (Vancouver, Calgary, Edmonton, Whitehorse, Toronto, Montreal and Halifax), we boast one of the largest and most modern fleet of RV Rental vehicles from compact 2 berth Campers to large 7 berth family size Class C Motorhomes. From small beginnings in the 1990s, CanaDream has grown into one of the largest RV rental and sales companies in Canada. The company’s leadership position has been achieved through a combination of investments in experienced and well-trained Crew members at all locations, proprietary technology and continual investment, upgrading and maintenance of its systems and RV fleet. In 2022, CanaDream became part of the thl (Tourism Holdings Limited) Group of companies. Our focus is to deliver the most exceptional experience for our Guests and Customers as they experience Canada at their own pace. CanaDream has the only certified "Winter Ready" RV (the Maxi Motorhome), designed to allow full use of the water facilities in temperatures as low as -30 degrees C. CanaDream offers a wide range of help and support to Guests planning and travelling on their RV Rental vacations - with over 40 pre-planned itineraries to chose from, free membership of the CanaDream Club and exclusive fuel savings ... just some of the benefits for CanaDream Guests. Through its RV rental and sales fleets, CanaDream provides Guests and Customers with the means to discover their own piece of Canada. While some would say CanaDream is an RV Rental Company, CanaDream prefers to say their product is Canada and the memories their Guests and Customers share with family and friends of their experience of Canada at their own pace in a CanaDream RV.
Experience Canada at your own pace!
当該企業による記述
- Create lifelong memories on the road with CanaDream
- We are fully committed to providing the WOW factor from our Guest service to our incredible RVs.
連絡先
Crosspointe Drive 292154, T4A 0V1, Rocky View County, AB, カナダ
- 1-403-259-5447
Start Planning your Dream Road Trip
4.5
優良
862件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Leider keine markisennutzung
Alles wirklich gut, die Organisation,das Fahrzeug,die freundlichen Angestellten. Einziger Schwachpunkt: die Markise darf nicht genutzt werden, weil diese " zu oft von den Mietern beschädigt wurde." Das ist bei Sonne oder Regen echt ärgerlich!!!
2026年8月28日
CanaDream RV - Calgary からの回答
Hallo,
vielen Dank für Ihr Feedback. Wir freuen uns zu hören, dass die Organisation, das Fahrzeug und der freundliche Service zu einer positiven Erfahrung beigetragen haben.
Wir schätzen auch Ihren Hinweis zur eingeschränkten Nutzung der Markise. Wir verstehen, wie hilfreich eine Markise sowohl bei Sonne als auch bei Regen sein kann, und Ihr Feedback hilft uns dabei, zu prüfen, wie solche Einschränkungen unseren Gästen besser kommuniziert werden können.
Having an RV was a great way to see the Canadian Rockies
Having an RV was a great way to experience the Canadian Rockies. We were able to camp in beautiful locations. The RV was clean and well-maintained. The solar panel/12V power was adequate such that we did not need electricity at campsites. We seldom used the generator (maybe an hour or two total over a week). There was good staff support when we had a question.
The desk person at the Calgary site was awesome at check-in and check-out.
2026年9月13日
CanaDream RV - Calgary からの回答
We're thrilled to hear that you had such a wonderful experience exploring the Canadian Rockies in one of our RVs! It's fantastic to know that you enjoyed camping in beautiful locations and found the RV clean and well-maintained. We're also glad the solar panel/12V power met your needs and that our staff provided excellent support. Your kind words about the desk person at our Calgary site are much appreciated!
Overall good quality service
Overall good quality service. Gently, swift and effective. Friendly staff.
2026年9月22日
CanaDream RV - Calgary からの回答
Thank you for the wonderful review! We're so pleased to hear that you found our service to be of good quality, swift, and effective. It's also great to know our staff was friendly.
Entspannt von Anfang bis Ende.
Die Übernahme in Vancouver und die Abgabe in Calgary waren völlig entspannt. Wir hatten uns das Video angesehen, das es leider nicht offline gibt. Ein kleiner Hinweis auf doch elementare Änderungen wäre bei der Übernahme schon nett gewesen. So entsprach das Control Board nur in wenigen Punkten dem des Videos.
Auf einen Fernseher hätten wir zugunsten etwas mehr Stauraumes gerne verzichtet…
Aufgrund des Wetters hätte uns eine wärmere Decke gut getan 😊.
2026年9月15日
CanaDream RV - Calgary からの回答
Hallo,
vielen Dank für Ihr Feedback. Wir freuen uns zu hören, dass sowohl die Übernahme in Vancouver als auch die Rückgabe in Calgary entspannt und reibungslos verliefen.
Wir schätzen auch Ihre Hinweise zum Anleitungsvideo, zu den Unterschieden beim Control Board, zum Stauraum und zur Bettwäsche. Ihr Feedback hilft uns dabei zu prüfen, wie Fahrzeugfunktionen und Änderungen bei der Übergabe besser erklärt und die Ausstattung für unsere Gäste noch praktischer gestaltet werden kann.
The RV was well prepared for our trip…
The RV was well prepared for our trip and the briefing ahead of time and very friendly. The en route assistance by phone was very professional and helpful as well.
Minor helpful improvement: the cables of coffee machine and toaster were about 3 cm too short to reach the overhead plug
2026年9月13日
CanaDream RV - Calgary からの回答
Thank you for your wonderful feedback! We are so pleased to hear that the RV was well-prepared, and that our briefing and en route assistance were professional and helpful. We also appreciate your suggestion regarding the appliance cables; it's a great point for improvement that we will certainly consider.
The RV was fully equipt
The RV was fully equipt. The TC was tall, so driving on small roads was easy.
The staff have been always friendly, the online support too.
The frigde was not check well, a disconnected cable/sensor coursed frozen veggies... and had to be fixed with help of the online support.
2026年9月20日
CanaDream RV - Calgary からの回答
We appreciate you sharing your experience with us. It's wonderful to hear that you found the RV fully equipped and easy to drive on smaller roads, and that our staff and online support were friendly. We sincerely apologize for the issue with the refrigerator and the frozen vegetables. We're glad our online support was able to assist you with a fix.
CanaDream RV - Calgary からの回答
We're so pleased to hear that your experience with us was efficient and well-organized. Thank you for your positive feedback!
Great customer service and good RVs.
Great customer service and good RVs.
Just that wait times may be high during pickup or drop off.
2026年9月7日
CanaDream RV - Calgary からの回答
We're glad you enjoyed our service and RVs! We appreciate your feedback regarding wait times and are actively working to improve our efficiency.
Everything vas easy
2026年9月11日
CanaDream RV - Calgary からの回答
We're glad you had a great time, Palle. Thank you for your positive feedback! We hope to welcome you as our Guests in the future.
Car was very good conditions and clean
Car was very good conditions and clean. Staff was very helpful and friendly. For me was a bit stress use a add bed - The fold-out section of the vehicle has no limitations. One had to be careful when folding and unfolding it to avoid damaging the decorative trim located inside near the bed.It would be useful to have an additional electric pump included to inflate the tires if necessary. The kit included a spare wheel but no jack; having one would be helpful in the event of a flat tire in an area with no mobile coverage.
2026年9月18日
CanaDream RV - Calgary からの回答
We're so pleased to hear you found the car in great condition and our staff helpful! We appreciate your detailed feedback regarding the fold-out bed, the need for an electric pump, and the absence of a jack. Your suggestions are invaluable as we continuously strive to improve our services.
Jederzeit gerne wider!
Wir hatten von A-Z eine super Erfahrung mit Canadream gehabt. Unkomplizierte Buchung, sehr freundliche und hilfsbereite Bedienung in Calgary bei der Abholung. Sie erkläre uns als Campingneulinge alles und konnte all unsere Fragen mit einem Lächeln beantworten. Der Camper war gut ausgestattet und vorallem sehr sauber. Unterwegs nach Vancouver hatten wir nie Probleme und hatten wider eine unkomplizierte Abgabe in Vancouver.
2026年9月19日
CanaDream RV - Calgary からの回答
Hallo,
vielen Dank für die wunderbare Bewertung! Wir freuen uns zu hören, dass Sie von der Buchung bis zur Übernahme in Calgary eine so reibungslose Erfahrung hatten und dass unser Team Ihnen als Campingneulinge alles verständlich erklärt und Ihre Fragen freundlich beantwortet hat.
Es ist auch schön zu wissen, dass der Camper gut ausgestattet, sehr sauber und während Ihrer Reise nach Vancouver zuverlässig war. Vielen Dank, dass Sie sich für CanaDream entschieden haben. Es freut uns, dass auch die Rückgabe unkompliziert verlief.
Personnel très sympathique
Personnel très sympathique, photos conformes et très belle expérience client.
2026年9月12日
CanaDream RV - Calgary からの回答
Bonjour,
Merci beaucoup pour cette excellente évaluation! Nous sommes heureux d’apprendre que notre équipe a été très sympathique et que le véhicule correspondait bien aux photos présentées.
Nous sommes également ravis de savoir que vous avez vécu une très belle expérience dans l’ensemble. Merci de nous avoir choisis.
Appreciate how stream lined the process…
Appreciate how stream lined the process was in picking up the RV. It went very smooth and everything was ready to start our adventure. Everyone was very helpful. Pillows could use an upgrade.
2026年9月15日
CanaDream RV - Calgary からの回答
We're so glad to hear that your RV pickup was smooth and that our team was helpful in getting your adventure started! We appreciate your feedback regarding the pillows and will certainly take it into consideration for future improvements.
A well organised company and would…
A well organised company and would absolutely recommend them.
2026年9月11日
CanaDream RV - Calgary からの回答
We are so happy to hear that you found our company well-organized and that you would recommend us! Your kind words truly mean a lot.
Gaz not working
Hi
The RV was perfect until day 2.
Then the diaphram of the propane gaz broke
No more heating, no more cooking, no more hot water, no shower.
I had to change camp site from Courtenay BC to Banff to have electricity
I had to buy a Small portable Electric oven to cook
I had to drive around 350 km to other camp site and lost a day for travelling to find other camp site.
I called the help Line but no Tech were available until I have the RV back
3 years ago I rented an RV and it was perfect but this year it was a deception
2026年9月10日
CanaDream RV - Calgary からの回答
Thank you for sharing your experience, especially as a returning CanaDream guest. We’re glad the RV started out well, but we understand how disruptive the propane issue was when it affected heating, cooking, hot water, and your travel plans. Having to change campsites, purchase additional equipment, and lose time from your trip understandably made this rental very different from your previous experience. Your feedback regarding the vehicle issue and the lack of available technical support has been shared with our team for further review.
We had a Wonderfull time in our RV
We had a Wonderfull time in our RV. It was relaxed and easy to take it over and we felt welcomed and fully supported by the staff, handing over the RV in the beginning and taking it back again in the end.
2026年9月18日
CanaDream RV - Calgary からの回答
We are so happy to hear that you had a wonderful and relaxed time in your RV! It's fantastic to know that our staff made you feel welcomed and fully supported throughout the process.
Highly recommend
The whole rental process was very smooth and uncomplicated. The staff were great and made it all easy.
2026年9月13日
CanaDream RV - Calgary からの回答
Thank you for your fantastic 5-star review! We're so pleased to hear that your rental process was smooth and uncomplicated, and that our staff made everything easy for you. We truly appreciate your kind words!
Great mobilehome
The mobilehome was in an excellent shape and had a very good equiment. Everything was there what was needed during the journey.
The service by CANADREAM was excellent. Short waiting time when picking up and drop of the mobilehome. Friendly personell. Very good explenation and introduction of all functions.
2026年9月6日
CanaDream RV - Calgary からの回答
Thank you for your wonderful review! We're so pleased to hear that the mobile home was in excellent shape and well-equipped for your journey. It's great to know you experienced short waiting times and found our personnel friendly and helpful with the explanations.
something to change
The bed was not comfortable and the window to return are RV was to short. Because of that, we lost one night at our camping and had to reserve a night at the hotel to be able to catch our early flight.
2026年9月9日
CanaDream RV - Calgary からの回答
Thank you for sharing your feedback. We understand how the comfort of the bed and the return-time window affected the end of your trip, especially with an early flight to plan around. We appreciate you bringing these concerns to our attention and have shared your comments with our team for review.
Everything was Perfect excepted the…
Everything was Perfect excepted the timing for the Check in and Check out whose too short
2026年9月5日
CanaDream RV - Calgary からの回答
We appreciate your feedback. We understand your concern regarding the check-in and check-out times. We are reviewing our policies.
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