Die Übernahme in Vancouver und die Abgabe in Calgary waren völlig entspannt. Wir hatten uns das Video angesehen, das es leider nicht offline gibt. Ein kleiner Hinweis auf doch elementare Änderungen... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Having an RV was a great way to experience the Canadian Rockies. We were able to camp in beautiful locations. The RV was clean and well-maintained. The solar panel/12V power was adequate such that w... もっと見る
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It wasn't until the handover that we learned we were getting an 8.5-meter-long motorhome—a real challenge for RV novices. During the orientation and handover formalities, the CanaDream staff took pl... もっと見る
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Great RV, clean and everything provided that was ordered, we were first timers in an RV so handover at initial pick up could have been better, hand back of RV was good, no issues with RV itself throug... もっと見る
企業が回答しました
企業情報
当該企業による記述
CanaDream is Canada's premier brand in RV Rentals and RV sales. Established in 1994 and with 7 locations across Canada (Vancouver, Calgary, Edmonton, Whitehorse, Toronto, Montreal and Halifax), we boast one of the largest and most modern fleet of RV Rental vehicles from compact 2 berth Campers to large 7 berth family size Class C Motorhomes. From small beginnings in the 1990s, CanaDream has grown into one of the largest RV rental and sales companies in Canada. The company’s leadership position has been achieved through a combination of investments in experienced and well-trained Crew members at all locations, proprietary technology and continual investment, upgrading and maintenance of its systems and RV fleet. In 2022, CanaDream became part of the thl (Tourism Holdings Limited) Group of companies. Our focus is to deliver the most exceptional experience for our Guests and Customers as they experience Canada at their own pace. CanaDream has the only certified "Winter Ready" RV (the Maxi Motorhome), designed to allow full use of the water facilities in temperatures as low as -30 degrees C. CanaDream offers a wide range of help and support to Guests planning and travelling on their RV Rental vacations - with over 40 pre-planned itineraries to chose from, free membership of the CanaDream Club and exclusive fuel savings ... just some of the benefits for CanaDream Guests. Through its RV rental and sales fleets, CanaDream provides Guests and Customers with the means to discover their own piece of Canada. While some would say CanaDream is an RV Rental Company, CanaDream prefers to say their product is Canada and the memories their Guests and Customers share with family and friends of their experience of Canada at their own pace in a CanaDream RV.
Experience Canada at your own pace!
当該企業による記述
- Create lifelong memories on the road with CanaDream
- We are fully committed to providing the WOW factor from our Guest service to our incredible RVs.
連絡先
Crosspointe Drive 292154, T4A 0V1, Rocky View County, AB, カナダ
- 1-403-259-5447
Start Planning your Dream Road Trip
4.5
優良
868件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Abholtermin Vormittags mit Gebühr
Abholtermin am Vormittag nur mit Gebühr. Kein Service für den Urlauber.
Das ist Abzocke!!!
Weil ich 40 km ins Nordterritorium gefahren bin muss ich die volle Gebühr bezahlen. Die genaue Grenze war mir nicht bekannt.
2026年6月28日
CanaDream RV - Calgary からの回答
Vielen Dank für Ihre Rückmeldung. Wir verstehen, dass die zusätzliche Gebühr für einen Abholtermin am Vormittag sowie die Kosten aufgrund der Fahrt in ein eingeschränktes Gebiet für Frustration gesorgt haben. Ihre Hinweise zur Transparenz dieser Gebühren und zur Kommunikation der Gebietsgrenzen wurden an unser Team zur Prüfung weitergeleitet.
Nobody is waiting
Since our flight was delayed, we couldn't pick up the camper on the scheduled day. We couldn't understand why no one from Canadream was waiting for us; as a result, we had to book a hotel unexpectedly, and our first campsite reservation was forfeited.
2026年7月31日
CanaDream RV - Calgary からの回答
We appreciate you sharing your experience. We are sorry to hear about the difficulties you encountered with your delayed flight and the impact it had on your camper pickup and initial campsite reservation. We are reviewing our procedures to prevent similar situations.
Very good RV
Very good RV, no problems during the journey, quick and helpful check-in and professional (industrial like) check-out.
Attention: The deposit with credit card is very expensive, because CanaDream withdraw the money (5.000$!) and gives it back after the rental time - so 2x50,- or more Can$ expenses are incurred for the renter. That´s unnecessary, because taking a place on the credit card would be sufficient and much cheaper for the customer!!
2026年6月30日
CanaDream RV - Calgary からの回答
We appreciate your positive feedback regarding the RV and our check-in process. We understand your concerns about the security deposit and the associated transaction fees. We are always reviewing our policies to ensure a smooth experience for our customers. Your input is valuable as we consider future improvements.
Easy from pick up to drop off
Easy from pick up to drop off, all staff were super helpful. RV was fantastic, lots f extra features
2026年8月6日
CanaDream RV - Calgary からの回答
We are so pleased to hear that your experience, from start to finish, was easy and that our team was super helpful! It's wonderful that you enjoyed the RV and its features.
We hired a truck camper
We hired a truck camper from Cana Dream for 8 nights in July this year and had the best experience. Communication before and during our time in Canada was great. Pick up and drop off were very efficient and smooth. We loved the truck camper. It was very comfortable and big enough for the two of us. The condition of the camper was very good despite being a few years old, it had only minor wear and tear. The truck was very new. The kitchen equipment was a bit disappointing compared to what we had in other rentals. We would definitely rent from Cana Dream again and can highly recommend this company for your Canada adventure
2026年7月30日
CanaDream RV - Calgary からの回答
We're so happy to hear you had such a wonderful 8-night experience with our truck camper and that our communication was great! It's fantastic that the pick-up and drop-off were smooth and efficient, and that you found the camper comfortable. We appreciate your feedback regarding the kitchen equipment and will certainly take it into consideration. We look forward to welcoming you back for another Canadian adventure!
CanaDream RV - Calgary からの回答
We are so glad to hear that you had an amazing experience with our staff and found the pickup and drop-off process easy. Thank you for your recommendation!
Great staff and the pickup and drop off…
Great staff and the pickup and drop off went easy and not as difficult as I thought.
2026年8月4日
CanaDream RV - Calgary からの回答
Thank you for your fantastic 5-star review! We are so happy to hear that our staff made your pickup and drop-off experience easy and stress-free. We truly appreciate your kind words!
Excellent service
Excellent service! The camper was in excellent condition, clean and well equipped.
2026年8月4日
CanaDream RV - Calgary からの回答
Thank you for your fantastic 5-star review! We're so happy to hear that you found the camper to be in excellent condition, clean, and well-equipped for your trip. We truly appreciate your positive feedback!
Very well organized company
Very well organized company, friendly employees, good vehicle.
2026年7月28日
CanaDream RV - Calgary からの回答
Thank you for your wonderful 5-star review! We're so pleased to hear that you found our company well-organized, our employees friendly, and our vehicle to your satisfaction. We appreciate you choosing us!
CanaDream RV - Calgary からの回答
We're delighted to hear you had such a positive experience with our service and appreciated the quality of our vehicles. We truly value your feedback.
es hat alles geklappt
es hat alles geklappt
freundliches und hilfsberites personal
unkompliziert und zuvorkommen
2026年8月3日
CanaDream RV - Calgary からの回答
Vielen Dank für die großartige Bewertung! Wir freuen uns riesig, dass Sie eine wunderbare Reise und einen reibungslosen Mietvorgang hatten. Das zu hören, versüßt uns den ganzen Tag. Nochmals vielen Dank, dass Sie sich für uns entschieden haben – wir hoffen, Sie bald bei Ihrem nächsten Ausflug wieder begrüßen zu dürfen!
Très belle expérience avec CanaDream
Très belle expérience avec CanaDream, service impeccable et motorisé super propre et équipé ! J’ai adoré mes vacances 🏕️
2026年8月3日
CanaDream RV - Calgary からの回答
Bonjour Janice. Merci pour vos commentaires, que nous apprécions sincèrement. Ce fut un plaisir de vous compter parmi nos clients !
Returning our RV
The return of the RV was fast and without problems. The staff was helpful and friendly.
The arranged time was at point and we just needed to grab our things and wait for the final acceptance.
Highly appreciated and thanks to everyone!
2026年7月25日
CanaDream RV - Calgary からの回答
We are so pleased to hear that your RV return was fast and problem-free! It's wonderful to know that our staff was helpful and friendly, and that the arranged time was perfectly on point. Thank you for your kind words!
Everything was absolutely perfect
Everything was absolutely perfect. We truly appreciated the professional, zero-wait handover of the vehicle, which was in excellent condition, as well as the equally seamless and quick return process. The company has everything perfectly organized.
Our only very minor piece of feedback: when picking up the vehicle, we asked why a camping table wasn't included with the camping chairs. The staff simply told us that tables aren't rented out with the equipment, without any further explanation. So, before hitting the road, we bought our own camping table, as we’ve never experienced European campsites coming with their own tables. This turned out to be completely unnecessary, as every single campsite we visited had a picnic table as part of the standard setup. No one mentioned this to us, and it was our first time visiting Canada. We ended up not using our purchased table even once and just left it with the vehicle when we returned it. But this is just a small detail; we probably should have looked into it ourselves beforehand.
Otherwise, we were absolutely thrilled. The service is impeccable, and we highly recommend this company!
2026年7月27日
CanaDream RV - Calgary からの回答
We are delighted to hear that you had such a positive experience with our vehicle handover and return process, and that you found our service impeccable. We truly appreciate your kind words and recommendation.
We also appreciate your valuable feedback regarding the camping table. We understand how frustrating it must have been to purchase a table unnecessarily, especially when visiting Canada for the first time. We acknowledge that our staff could have provided a more comprehensive explanation about the prevalence of picnic tables at Canadian campsites. We will use your comments to improve our communication with future customers, ensuring they have all the necessary information for a smooth and enjoyable trip. Thank you for bringing this to our attention.
Generell Feedback
The service during pickup and drop-off was perfect. However, the vehicle we received was extremely worn, and not everything worked—for instance, the hot water. The awning was also locked out of use; while this is stated in the terms and conditions, it is not the case with other rental companies. Having traveled with another provider four times before, I am well-qualified to judge this.
2026年7月26日
CanaDream RV - Calgary からの回答
Thank you for sharing your feedback. We’re glad the pickup and drop-off experience went smoothly, though we understand your disappointment with the condition of the vehicle, the hot water issue, and the restriction on awning use. Your comments regarding vehicle maintenance and how our policies compare with other rental providers have been shared with our team for review.
The Camper was absolutely great
The Camper was absolutely great. A little to small for my son (1.85 meter). But it will do.
The belongings we required were there.
We had a great trip.
There were a few little things we would change. But nothing big. Great service and good material with enough explanation at the beginning of our trip.
2026年7月26日
CanaDream RV - Calgary からの回答
Thank you for sharing your positive experience with us! We're delighted to hear that you had a great trip and found our service and materials satisfactory. We appreciate your feedback regarding the camper's size and the minor suggestions for improvement; this helps us enhance our offerings for future guests.
CanaDream RV - Calgary からの回答
We're delighted to hear that our staff was friendly and accommodating during your experience. We truly appreciate your positive feedback!
Service at pick-up and return and the…
Service at pick-up and return and the camper in general.
2026年7月24日
CanaDream RV - Calgary からの回答
We're glad to hear that our service and camper met your expectations. Thank you for your feedback!
The RV was clean and in good condition; however, prepaid levelling blocks were not provided.
The RV was clean and in good condition. We experienced no significant issues. The check-in and check-out process was relatively easy.
We were very disappointed we did not receive the levelling blocks we had paid for in advance.
2026年7月31日
CanaDream RV - Calgary からの回答
We're glad you found the RV clean and the process easy. We sincerely regret the missing leveling blocks you paid for. We are reviewing our procedures to prevent this.
I had a 1 pm Slot but i could Not get…
I had a 1 pm Slot but i could Not get my at Home booked nespresso mashine. I booked it 1 year in advance. The revommendations during the Check in were Not helpful.
2026年7月31日
CanaDream RV - Calgary からの回答
Thank you for sharing your feedback. We’re sorry to hear the Nespresso machine you booked in advance was not available at pick-up.
We understand how disappointing this must have been, especially with a scheduled 1 p.m. slot and a reservation made well ahead of time. We also appreciate your comments about the check-in recommendations and will share this feedback with our team so we can review add-on preparation and guest communication.
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