Pointless AI BOT, waste of time, delay tactic before human interaction! Once through to someone who empathises, then it’s fine. However thanks to be told the next appointment is a week away, is not g... もっと見る
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Ai operator, asks every thing twice, then repeats questions to which information already given.. Then eventually they can't help you.. Put through to a human.. Who also is vague and non committal abou... もっと見る
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We have had cover on our machine since day 1 of purchase Engineer came Monday said he fixed it all good to go my wife did one wash oops broke same problem came back the next day said it was a bad... もっと見る
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Spent over an hour on the WhatsApp chat just trying to cancel an engineer visit. Called instead and the AI that answers kept looping and repeating themselves! When I eventually got through to a lady s... もっと見る
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企業情報
当該企業による記述
Candy has been making innovative, accessible home appliances since launching Italy's first washing machine in 1945, combining smart technology with Italian design to make everyday life easier. Today, the brand continues to evolve through connected appliances and user-friendly innovation, delivering stylish, high-quality products at an affordable price while staying true to its heritage.
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4488件のレビュー
最近のレビュー依頼の記録はありません
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The paddles in the drum of my candy…
The paddles in the drum of my candy washing machine have completely severed off, this has happened twice now. Spoke to a very rude customer services person who was neither use nor ornament. Apparently the 10 year part guarantee is only for the part if it’s delivered by, and fitted by an engineer at a cost of £180 call out!! Ordered one on Amazon and will fit it myself. If not will buy a new washing machine, but not a candy one.
2026年8月20日
自発的なレビュー
Candy UK からの回答
Good afternoon Kate
Thank you for taking the time to leave your review.
We are very sorry to hear about the issues you have experienced with the drum paddles and also apologise that you felt the customer service you received was rude and unhelpful. This is certainly not the level of service we aim to provide.
We appreciate your frustration regarding the parts warranty. The manufacturer’s warranty provides parts support for eligible repairs, but the applicable labour and call-out charges can apply outside the initial labour warranty period. Parts supplied under the manufacturer’s warranty are intended to be fitted by an authorised engineer in accordance with the warranty terms.
We are sorry that your experience has left you disappointed with Candy. We value your feedback and will ensure your comments are shared with the relevant teams.
Kind regards,
Jackie
The Candy Team
Broken handle within one week as very…
Broken handle within one week as very brittle plastic. Quite a common fault on the door lock. It breaks so easily. Worse to come however. I used it three times before it failed and broke off.it was over a month old so the warranty was expired. Candy offered to send an engineer to repair but at great cost to me. Cancelled engineer and luckily Argos were sympathetic and refunded the money. Avoid!
2026年3月2日
自発的なレビュー
Candy UK からの回答
Good morning Mr Gillan
Thank you for taking the time to leave your review.
We are very sorry to hear about the issues you experienced with the handle and appreciate how disappointing it must have been for the appliance to fail after such limited use.
We understand your frustration regarding the repair options offered and are pleased to hear that Argos were able to assist you with a refund.
We are sorry that your experience has affected your confidence in Candy. Your feedback regarding the handle and door lock has been noted and will be shared with the relevant teams.
Kind regards,
Jackie
The Candy Team
Candy UK からの回答
Good morning Christopher
Thank you for taking the time to leave your feedback.
We are sorry to hear that you were disappointed with your experience. We take all customer feedback seriously and would welcome the opportunity to understand what went wrong.
Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review, and our team will be happy to look into this further.
We apologise for any frustration caused and hope we can assist you further.
Kind regards,
Jackie
The Candy Team
I was so surprised that I only had to…
I was so surprised that I only had to speak to one person. He was so helpful and just sorted everything out in no time. No unnecessary questions. Everything was sorted in about 15 minutes. All good. Well done Candy Man.
2026年8月18日
自発的なレビュー
Candy UK からの回答
Good morning Janet
Thank you for taking the time to leave your review.
We are delighted to hear that our advisor was able to assist you so efficiently and resolve everything during your first call. It is great to know that you found him helpful and that the process was straightforward, with everything sorted within 15 minutes.
Thank you for choosing Candy, and we really appreciate your positive feedback.
Kind regards,
Jackie
The Candy Team
Called customer helpline as soon as it…
Called customer helpline as soon as it opened and was connected straight away to staff member. Security questions and normal checks completed swiftly and fault approved for engineer attendance.
2026年8月17日
自発的なレビュー
Candy UK からの回答
Good morning Nick
Thank you for taking the time to leave your review.
We are pleased to hear that you were connected to a member of our team promptly and that the necessary checks were completed quickly and efficiently.
It is great to know that your fault was approved for an engineer visit without delay.
Thank you for choosing Hoover, and we appreciate your positive feedback.
Kind regards,
Jackie
The Candy Team
CANDY RAPIDO 9KG is not the brands best…
CANDY RAPIDI 9KG is not the best ever washer that I ever had. Though was good on the paper in reality it is pre-programmed something that it wants to do, not something that I want to do. Not putting enough water!! Pathetic rinsing.. I need to put it on another (second) quick cycle to do rinsing... Was expecting more from the brand. Why not give the user a chance to set own preferences?? Disappointing overall...
Just to quickly add that my previous washer/dryer was Zanussi, that was The Best Washer overall, programmes availability and flexible usage. It did last 23 years! BRAVO ZANUSSI!
2026年8月15日
自発的なレビュー
Candy UK からの回答
Good Afternoon Callita Derbyshire,
Thank you for taking the time to share your detailed feedback.
We're very sorry to hear that your experience with your Candy RapidÓ 9kg washing machine has not met your expectations. We understand how frustrating it must be when an appliance doesn't perform in the way you anticipated, particularly regarding the water level and rinsing performance.
We also appreciate your comments regarding the available programme settings and the ability to customise cycles. We're sorry that the machine has left you feeling disappointed, especially after having higher expectations of the brand.
We sincerely apologise for the frustration and disappointment you've experienced, and we appreciate you taking the time to share your honest feedback with us.
Kind Regards,
Chelsie
Hoover | Candy
Quick to answer my phone call for…
Quick to answer my phone call for technical help, received caring and thorough help, and to made feel welcome, well listened to. Very good experience.
2026年8月15日
自発的なレビュー
Candy UK からの回答
Good Afternoon Mark,
Thank you for your fantastic review!
We're delighted to hear that your call was answered quickly and that you received caring, thorough support from our team. It's especially lovely to hear that you felt welcomed, listened to, and well supported throughout your experience.
Providing friendly and attentive customer service is something we take great pride in, so we're pleased to know we could assist you.
Thank you for choosing Candy and for taking the time to share your experience.
Kind Regards,
Chelsie
Hoover | Candy
Quick efficient and knowledgable advisor
The advisor on the telephone answered quickly and he was very informative and explained everything clearly and the call did not take too long and I had my appointment booked for my washing machine quickly.
2026年8月15日
自発的なレビュー
Candy UK からの回答
Good Afternoon Natalie,
Thank you so much for your wonderful review!
We're delighted to hear that our advisor answered your call quickly and provided clear and informative guidance.
It's great to know that your enquiry was handled promptly and that you felt well informed throughout the call. Providing a friendly and efficient service is something we take great pride in.
Thank you for choosing Candy and for taking the time to share your experience.
Kind Regards,
Chelsie
Hoover | Candy
Extremely helpfull,
Extremely helpfull,
No waiting time for customer service to answer,
Professional and friendly!
2026年8月11日
自発的なレビュー
Candy UK からの回答
Good morning Marzena
Thank you for taking the time to leave your review.
We are delighted to hear that you found our customer service extremely helpful, professional and friendly, and that you did not have to wait to speak with a member of our team.
Your kind feedback is greatly appreciated and will be shared with the team.
Thank you for choosing Hoover.
Kind regards,
Jackie
The Candy Team
Polite and helpful
Polite and helpful. However, in my case the tumble dryer was older than I thought! Candy offered to look at it, but I would have to pay for parts and labour. So decided to look for a new replacement.
2026年8月11日
自発的なレビュー
Candy UK からの回答
Good afternoon Phillip
Thank you for taking the time to leave your review.
We are pleased to hear that you found our team polite and helpful when discussing your tumble dryer.
We understand that, as the appliance was older than expected and outside of the manufacturer’s warranty, you decided that purchasing a new appliance was the best option rather than proceeding with a chargeable repair.
We appreciate you sharing your experience
Kind regards,
Jackie
The Candy team
Helpful and efficient
The lady on the phone was very helpful and friendly, getting my repair started quickly and efficiently - thank you!
2026年8月11日
自発的なレビュー
Candy UK からの回答
Good afternoon Bernadette
Thank you for taking the time to leave your review.
We are delighted to hear that you found our team member helpful and friendly and that she was able to arrange your repair quickly and efficiently.
Your kind feedback is greatly appreciated and will be shared with the team.
Kind regards
Jackie
The Candy Team
Unfriendly staff
Unfriendly staff, part was broke when fridge arrived but been it's getting worse but they won't cover it as it's a 'consumable item that I may have removed.' I explained it's never been removed. Not listening too busy pushing their monthly warranty cover for it instead. I'll be sticking with beko or Samsung for future as I've always had great customer service.
2026年8月11日
自発的なレビュー
Candy UK からの回答
Good afternoon Jess
Thank you for taking the time to leave your review.
We are sorry to hear that you were unhappy with the service you received and that you felt your concerns were not listened to. We appreciate how frustrating it must be to experience an issue with a part of your fridge
We are also sorry if you felt you were being pushed towards additional cover rather than having your concerns addressed. This is not the experience we want our customers to have.
We would like the opportunity to look into this further and review the circumstances surrounding the part and the advice you were given.
Please email us at social.media@hoovercandy.com with details of your review, along with your full name and address. This will allow us to investigate the matter further and arrange for the appropriate team to contact you.
We apologise for the frustration and disappointment caused
Kind regards
Jackie
The Candy Team
3 month old washing machine developed a…
3 month old washing machine developed a fault and candy where not interested just quoted that there was no warranty they cover machines,told me to contact supplier.
2026年8月11日
自発的なレビュー
Candy UK からの回答
Good afternoon Glenn
Thank you for taking the time to leave your review.
We are sorry to hear about the experience you had with your washing machine and appreciate how disappointing it must have been to experience a fault with an appliance that is only three months old.
We would like to look into this further to understand what happened and the advice you were provided.
Please email us at social.media@hoovercandy.com with details of your review, along with your full name and address. This will allow us to investigate your concerns further and arrange for the appropriate team to contact you.
We apologise for any frustration or inconvenience caused.
Kind regards
Jackie
The Candy Team
This is the worst washing machine EVER!
This is the worst washing machine I have ever used in my life! I am so unbelievably disappointed! Why does it have plenty options if they’re all rubbish anyway. I have used the same setting and gotten different results each time. The machine has leaked, I’ve gotten dirty but dripping wet clothes, clothes with a strange unfamiliar odour and uncontrollable shaking. I’ve only used it a week! Never buy candy I STRONGLY ADVISE AGAINST IT! Yoh!
2026年8月10日
自発的なレビュー
Candy UK からの回答
Good morning Tracy
Thank you for taking the time to leave your review.
We are very sorry to hear about the issues you have experienced with your Candy washing machine, particularly as you have only had the appliance for a week. We understand how disappointing and frustrating this must be, especially with the concerns you have raised regarding leaking, wet laundry, odours and excessive movement.
We would like the opportunity to look into these issues and assist you further. If you have not already contacted our Customer Care Team, please get in touch with us so we can investigate the reported faults and provide the appropriate support.
We are sorry that your experience has not met the standards we aim to provide and appreciate you bringing your concerns to our attention.
Kind regards,
Jackie
The Candy team
Do not buy!
Honestly, the customer service is dreadful. I understand appliances can fail even though I wouldn’t expect a brand‑new fridge freezer to break after just nine months but the real test is how a company responds when things go wrong. This brand failed that test completely.
When the fridge freezer stopped working, I called the repair number and was immediately pushed into their “Eve” AI bot, which is utterly useless. After 30 minutes of trying to navigate it, I finally reached a human… who was just as unhelpful and told me to call a different number. That number took me straight back to the same useless AI bot. Another 20 minutes later, I reached a second human who also couldn’t help and passed me off again.
Meanwhile, my fridge freezer was off, food warming, and time ticking. On the third attempt after battling “Eve” yet again. I finally reached someone who actually booked an engineer, but even then the earliest appointment was three days later.
I raised a complaint with customer service, and unsurprisingly, that was just as pointless.
The service has been so poor that once the fridge freezer is repaired, I’ll be selling it and buying a Samsung instead, a brand I know is reliable and has far better customer support.
I do not trust this brand or their service, and neither should you. Stay away.
2026年8月10日
自発的なレビュー
Candy UK からの回答
Good morning
Thank you for taking the time to leave your detailed review.
We are very sorry to hear about the experience you had when trying to arrange a repair for your fridge freezer. We appreciate how frustrating this must have been, particularly when the appliance had stopped working and you were concerned about the food inside.
We are also sorry to hear about the difficulties you experienced when trying to reach our Customer Care Team. We understand that when an appliance breaks down, customers need clear and straightforward support, and we apologise that this was not your experience.
We appreciate your comments regarding our AI assistant and the time you spent trying to reach the appropriate team. Your feedback regarding the contact process and the handling of your complaint will be shared with the relevant teams for review.
We are disappointed to hear that this experience has affected your confidence in our brand. We understand that appliances can sometimes develop faults, but we recognise that the support provided when this happens is an important part of the overall customer experience.
We are sorry for the frustration and inconvenience caused and appreciate you bringing your concerns to our attention.
Kind regards,
Jackie
The Candy Team
Lave linge candy de 2 ans avec les vis…
Lave linge candy de 2 ans avec les vis qui tiennent le joint de porte qui rouillent, sav inexistant a fuir candy
2026年8月10日
自発的なレビュー
Candy UK からの回答
Good morning
I am sorry you have come through to the UK team please contact Candy for your country for assistance
Kind regards
Jackie
The Candy Team
Autrefois c était mieux
En 1991 j ai acheté un congélateur armoire et un réfrigérateur de la marque Canon. J'avais choisi cette marque car à l'époque n'étant pas très fortuné ces appareils étaient très abordables . Le réfrigérateur a tenu 12 ans sans panne ce qui est déjà appréciable et le congélateur fait toujours partie de la famille après 35 ans de bons et loyaux services 0 pannes juste le joint de porte qui commence à être fatigué et un peu de corrosion sur le bas de porte.En conclusion je suis très satisfait de cette marque mais apparemment la qualité a bien baissé sur les dernières productions ou bien alors j'ai eu beaucoup de chance avec mes deux appareils
2026年8月9日
自発的なレビュー
Candy UK からの回答
Good morning
I am sorry you have come through to the UK team please contact Candy for your country for assistance
Kind regards
Jackie
The Candy Team
Good customer service
Connected washer dryer. They had diagnosed info already, the AI call agent worked well (did have to do it twice as it errored first time) upon second effort, no wait time to speak to a human, friendly, effective service.
2026年8月7日
自発的なレビュー
Candy UK からの回答
Good morning
Thank you for taking the time to leave your review.
We are pleased to hear that you found the AI assistant helpful and that, once connected, our team was able to provide friendly and effective service.
We are sorry that you initially experienced an error when using the service and appreciate you trying again.
Thank you for your positive feedback and for choosing our appliance.
Kind regards,
Jackie
The Candy Team
Poor customer service experience
Horrible AI start of the call, then they spent more time telling me how much I will need to pay if the fault is not electrical or mechanical, asking if I wanted to pay X amount a month to get better warranty and taking my details twice than they did trying to help me. Instead of a support line it felt more like a sales pitch line
2026年8月6日
自発的なレビュー
Candy UK からの回答
Good morning, Bernardo Leal
Thank you for taking the time to leave your review.
We are sorry to hear that your experience did not meet your expectations and apologise for the frustration caused.
We appreciate your feedback regarding your interaction with our AI assistant and the information provided during your call. We understand that when contacting our support team, customers want their issue addressed as quickly as possible. The information regarding warranty charges and optional protection plans is provided as part of our booking process, but we are sorry that you felt this detracted from the support you were seeking.
We value your comments and will share your feedback with the relevant teams as we continue to improve our customer experience.
We would like the opportunity to review your case and assist further. Please email your full name, address, contact details, appliance details, and a copy of your review to social.media@hoovercandy.com, and we will investigate this for you.
Kind regards,
Fiona
The Hoover Candy Team
I know some people have had bad…
I know some people have had bad experiences with the customer service but mine was great with a girl called bernie extremely helpful and solved my problem 5 stars for bernie
2026年8月6日
自発的なレビュー
Candy UK からの回答
Good Afternoon Mags Renfrew,
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience with our customer service team and that Bernie was able to resolve your issue.
Thank you for taking the time to share your experience. We truly appreciate your support and thank you for choosing Candy!
Kind Regards,
Chelsie
Haier | Hoover | Candy
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