Carhartt Work In Progress レビュー 

Great sales, 50% off on a pair of brandon pants that i really like. Order came in 2 days, much faster than the initially expected 5-7 working days and the packaging was great!

I ordered a pull over hoodie and I was amazed by the quality and the color,I’m really happy with it. The material feels thick and durable, and you can tell it’s made to last. The only reason I’m giving it a 4 stars because it’s bit on a pricey side, and I wish it was slightly softer on the inside. it’s comfortable, but not super plush.

Ich bin maßlos enttäuscht von diesem Unternehmen und insbesondere vom Kundenservice.

Ich habe vier Artikel vollständig, fristgerecht und ordentlich verpackt zurückgeschickt. Nun wird behauptet, zwei Artikel seien nicht im Paket gewesen, was absolut nicht der Wahrheit entspricht.

Statt einer lösungsorientierten Klärung wird man mit Hinweisen auf „Betrugsmaschen“, internen Untersuchungen und möglichen rechtlichen Schritten konfrontiert. Als ehrlicher Kunde fühlt man sich hier pauschal unter Verdacht gestellt.

Besonders unprofessionell war zudem der telefonische Kundenservice. Unfreundlich, nicht hilfsbereit und in keiner Weise bemüht, eine faire Lösung zu finden.

Ich habe meine Rücksendung ordnungsgemäß durchgeführt und alle Bedingungen eingehalten. So behandelt man keine Kunden. Aufgrund dieser Erfahrung werde ich hier definitiv nicht wieder bestellen und kann den Shop leider nicht weiterempfehlen.

De kleding van Carhartt draag ik graag en regelmatig vanwege het comfort en de kwaliteit. Mijn recente online bestelling viel echter wat tegen.

Ik bestelde een broek van een type dat ik al had, maar in een andere kleur, en koos dezelfde maat. Tot mijn teleurstelling paste deze broek helemaal niet zoals verwacht. Ik had gedacht dat dezelfde broek, maar in andere kleur wel dezelfde maat had.

Voor de toekomst zal ik waarschijnlijk weer in de winkel kopen, zodat ik de kleding meteen kan passen en zeker weet dat een andere kleur ook dezelfde maat heeft.

Plusieurs fois que je commande sur ce site.

Rien à déplorer. Envois rapides et articles d’excellente qualité.

Sou cliente há muitos anos da marca. A minha última encomenda, feita dia 15/01, foi perdida pela empresa de distribuição UPS, e a marca em vez de me enviar os produtos novamente, devolveu o dinheiro. Ora os artigos já não se encontram ao preço de saldo, logo já não consigo obter aquilo que comprei. Foi a última vez que fiz encomenda no site, perderam um cliente fiel e de muitos anos.

Sempre una conferma! Prodotti di ottima qualità, acquisto da anni e non ho mai avuto un problema. Ora è successo un disguido con un reso e Maya del servizio clienti è stata gentilissima nel risolvere la questione. Complimenti! 10+

Niente da dire, Carhartt bravi

J'aime la qualité des produits Carhartt. Je commande ponctuellement. Leur délai d'envoi est assez long par rapport à d'autres sites (8 -10 jours entre la commande et réception du colis), mais cela reste correct. En revanche, je suis déçue par la politique des remboursements. Cela fait plus de 3 semaines que mon retour a été réceptionné par leurs services, et contrairement au mail qui indique 7 jours ouvrables pour recevoir le remboursement, je n'ai toujours rien. Et aucune réponse à mon mail autre qu'un message automatique pour connaitre les raisons de ce délai.

I would expect the management of support at this level either from a newborn low level company or from a shady one. The truth they are simply not organized to give a quality treatment and probably don't care of the customers. It took more than a month to have a refund from an order that never arrived. but the most tedious aspect is the time wasted with their support process with emails and procedures that were irritatingly unhelpful

I have a pair of women’s carhartt bibs that I purchased in 1997 and I still wear them! They are very very worn but they have always fit great. I want to replace them but the product that carhartt now sells may fit some woman but it won’t fit this one! In addition the leg zippers should go all the way to the waist like my old ones. They should also have a front zipper as do my previous pair. I’m willing to pay for this but they don’t even offer these features that I can see. The designer is either a man or a woman who has never needed to squat behind a bush while wearing bibs!! Besides all the excess material in the “area between your legs” makes me think they were designed by a man. I tried on a pair of small/short women’s bibs and they are huge. Ended up replacing my favorites with a different brand that fit better but still didn’t have the features I wanted!

Super schnell und unkompliziert.
Selbst die kleinsten Ersatzteile bei einem Rucksack wurden kostenlos zugesendet.
Top

Great product, service and delivery

Pour recevoir le colis c'est très rapide. En revanche des qu'il s'agit de rembourser il faut attendre plus d'un mois. Un retour réceptionné le 15 janvier et toujours pas remboursée le 10 février, ça commence à être franchement long. Le service client ne sait que répondre : patientez... Mais de quoi se moque t-on ?
Je ne commanderais plus chez eux

Schrecklicher Kundenservice. Online tool für die Rücksendung funktioniert nicht und man bekommt nur die Antwort man muss über dieses Tool gehen.

Kept informed throughout and always delivered promptly. Just wish there was an option for a QR code for returns as so much easier than printing a label

I bought a t-shirt, and washed it as per the usual laundry guidelines and it came out of the machine covered in a strange residue. None of the other items in the wash had this residue on it, just this tshirt. I sent photos to Carhartt enquiring about the return and refund processes in this instance but I've been told by Sabrina (one of their complaints reps) they reject my claim, the fault cannot have happened at their factory and quoted me German Civil Codes. In effect, they've suggested dishonesty on my part about the issue in order to try get a refund. They closed the claim without any resolution, and Sabrina's engagement with me was curt and unhelpful, to say the least. The item is faulty and the issue will be escalated as per EU Consumer Codes.

Do not order if you are not willing to wait a month.

Avoid at all cost

Will ask for refund

Mein Problem könnte sehr zufriedenstellend gelöst werden.

I would like to comment on the clothes but cannot. However if the clothes are the same quality as their customer service then I would not touch with a bargepole. Here is the sorry story:

8th January item ordered on website in line with when they said they could deliver - it was a gift.
8th January credit card debited for £125.
8th January Order acknowledgement.
Nothing else received.
13th January I started to chase and received one standard email giving all the things they could not do rather then what they could i.e. could not refund once order in progress etc etc.
14th January I said either deliver or cancel as I believed that this was still sitting in Carharrt system somewhere and hadn’t even got to order delivery stage another standard email due to problems they said with backlogs (not a me problem - put resource on or turn down the orders if you cannot fulfil).
15th January - magically I received a UPS tracking number from UPS saying items on way.
19th January I received Carharrt tracking notification that the items were on the way.
There was nothing to do apart from wait.
The items got stuck in UPS system and when I called they said that Carharrt had requested a return on 19th.
I chased Carharrt who advised the wrong postcode was on form. I showed them my original order (correct postcode) and what they provided to UPS which was different. I also said that UPS were regular visitors here and they know where we are.
Carharrt then came back and advised there is no guarantee that the item would get here so were now going to get it back.
I said - you have been given correct address twice and it is sitting in a local warehouse, just give UPS the correct postcode and get them to deliver. They just said they were arranging a return. They eventually refunded. I have asked daughter and friends to not use this
S--tShow of a Company. Appalling service :(

There is no customer service - it is now 5th February and this item sat in the Warehouse until 3/2 and now is at Dock today. What sense does the above make.