Deal went smoothly with delivery according to timeline given. Staff were great with constant updates should there be arising issues. Item was solid, brand new and securely packed. A very trusted Selle... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I’ve ordered multiple times through CMS, still have four to come down the line! Cannot fault anything to do with the company! Well boxed items, delivered on time or when stated. Easily accommodating... もっと見る
企業が回答しました
I brought my husband Lewis Hamilton replica helmet and Ferrari Lewis Hamilton pits set and they are brilliant, excellent quality and really great for any F1 fan. Got to admit amazing customer s... もっと見る
企業が回答しました
After a wait due to the release date being put back, ( not CMS fault) the model arrived and was very happy with detail of it. If anything could be improved I would say that a general email to custom... もっと見る
企業が回答しました
企業情報
当該企業による記述
We're the home of model cars. Everything from Minichamps to Kyosho and Solido, across a variety of scales - large availability of 1/18 and 1/43.
連絡先
10 York Rd, SE1 7ND, London, 英国
- 0161 818 7300
- sales@carmodelstore.co.uk
- carmodelstore.co.uk
4.6
優良
274件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
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Car Model Store からの回答
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Very happy.
Very happy.
I have just received an email asking if I'm happy with the product. Yes I have received my order and absolutely delighted with it. Thank you.
2023年12月16日
自発的なレビュー
Car Model Store からの回答
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Disgusting company with terrible customer service
I ordered a bike model. After I paid it said I ordered a different model. At first I thought that I must have made a mistake but when I tried the to order the same bike again I changed again to a different bike on the checkout page. I message the website about cancelling my order 1 minute after the order was placed. They then took about a hour and a half to get back to me and said the order had already shipped. Which was a lie as later when I got the tracking info. I found out the post office did not get it until 2 days after I placed the order. They also messaged me and said that they could send a invoice for the actual bike I wanted (I refuse to give them any more money). Then even worse when the bike did turn up I wasn’t even the one they said I ordered the bike they sent cost way less then what I ordered. I then had to open a PayPal case against them and send the wrong item back. They ignored PayPal they did not respond to any of their messages. They received the bike back from me and still took 3 days to give me my money back. Disgusting company that blames you if they screw up and drags their feet when you want your money back.
In regards to the reply below to little to late. You really think I would every buy from you again. You are living in a fantasy land.
2023年11月25日
自発的なレビュー
Car Model Store からの回答
We understand your frustration and take full responsibility for the mistakes that occurred during your order process. We are committed to providing a positive customer experience and regret that we fell short in your case.
We sincerely apologize for the delay in responding to your cancellation request and the subsequent delay in processing your refund. We have reviewed our internal processes and implemented changes to ensure prompt communication and resolution for future customer inquiries.
As a token of our apology and to demonstrate our commitment to improving your experience, we would like to offer you a discount on your next purchase just send us an email at joshua@hobbystoregroup.com. We hope this gesture will encourage you to give us another chance to showcase our improved customer service.
We appreciate your feedback and are taking it seriously to improve our processes and prevent similar situations from happening again. We value your business and hope you will consider giving us another chance in the future.
Please do not hesitate to contact us if you have further questions or concerns.
I was delighted with the CMS…
I was delighted with the CMS service!!!!!
Their Special Offer was so helpful to me.
2023年11月29日
自発的なレビュー
Car Model Store からの回答
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Good website for model cars
Good website for model cars, found what i was looking for easily and quick delivery, will definitely shop here again.
2023年12月6日
自発的なレビュー
Car Model Store からの回答
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Car Model Store からの回答
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Easily ordered and payed for
Easily ordered and payed for, delivered without any fuss. A good selection of models although a model of a Jaguar xk8 coupe would be good. I will certainly purchase more from this company.
2023年11月15日
自発的なレビュー
Car Model Store からの回答
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Happy costumer
My first order with CMS and I'm really happy. My F1 collection is bigger now ❤️. Definitely I will buy again
2023年11月8日
自発的なレビュー
Car Model Store からの回答
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Excellent service from CMS.Product well…
Excellent service from CMS.Product well wrapped and secure.Product was just as advertised.Thank you so much.
2023年11月8日
自発的なレビュー
Car Model Store からの回答
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
First time customer
First time using this company
Website is easy to use
Super quick delivery and kept up to date with messages
Bought as a present but I'm happy with it
2023年11月6日
自発的なレビュー
Car Model Store からの回答
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Great Company to buy from…
First time of using this Company and it all went without a hitch. The item arrived very well packaged and quickly and we are super pleased with it.
2023年10月30日
自発的なレビュー
Car Model Store からの回答
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Great experience
Use this sight a few times, very easy to navigate around and use. Packaging and delivery service excellent.
This sight is now my go to for ordering 1:43 die cast cars.
2023年10月21日
自発的なレビュー
Car Model Store からの回答
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Unbelievably quick delivery and all in…
Unbelievably quick delivery and all in perfect order. I will definitely use again for future purchases. WELL DONE 👍
2023年10月21日
自発的なレビュー
Car Model Store からの回答
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Happy customer
As a new first time customer I was very impressed by the level of service and value for money. It was all dealt with professionally, efficiently, and quicker than I expected. I was also delighted with the quality of the product. A big well done to all concerned.
2023年10月19日
自発的なレビュー
Car Model Store からの回答
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Lots of choice on the website and Good Quality Models.
Lots of choice on the website and the ordering process is good. Good communication on the order and delivery. My order arrived today and was packed well so there would be no damage to the model. Well pleased with the quality of the model and just what I wanted. Will definitely be using this company again in the future. Thanks
2023年10月20日
自発的なレビュー
Car Model Store からの回答
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Waited over 3 months and no model
Waited over 3 months and no model. Was offered refund and accepted but no refund was given ?? now I’m being ignored. Sent multiple emails rang the shop but no one ever answers. Do your self a favour and use another supplier.
2023年10月5日
自発的なレビュー
Car Model Store からの回答
We are sorry to hear about your experience with our company. I understand that you have been waiting over three months for the model and that you have not received a refund after accepting our offer. I also understand that you have sent multiple emails, but have not been able to get in touch with anyone.
If you can send me an email directly so we can assist you further, Joshua@hobbystoregroup.com
Again, I sincerely apologize for the inconvenience and frustration this has caused you. We value your business, and we are committed to making things right.
Great service
Great service, order received after a few days and well packaged. Ordered from here as Amazon got the order wrong twice.
2023年10月4日
自発的なレビュー
Car Model Store からの回答
Thank you so much for taking the time to leave us a 5-star review.
Great experience
Good website, great communications and model arrived quickly, well boxed and as described. Thank you!
2023年9月29日
自発的なレビュー
Car Model Store からの回答
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Great model delivered
Great model delivered. Well done with your despatch very prompt. Only problem we encountered was with Royal Mail they had our parcel sat at the Sorting Office for five days before they delivered. Perhaps consider using another form of carrier.
2023年9月22日
自発的なレビュー
Car Model Store からの回答
Thank you for your review. We will share this with the store team to let them know how we are doing.
A great business to deal with.
The service I received was outstanding. My model was delivered in under 24 hours from purchase and arrived in perfect condition.
An absolute pleasure to deal with and 100% recommended.
2023年9月22日
自発的なレビュー
Car Model Store からの回答
We are incredibly grateful that you took the time out to leave us a 5-Star review.
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