Cars24 UAE レビュー 

Thank you symoune really friendly personality

I wanted to share feedback regarding my experience with CARS24, specifically my interactions with Mr. Vignesh.

Throughout this process, I have done my best to remain cooperative, respectful, and responsive. Unfortunately, my experience with Mr. Vignesh has been the complete opposite of what I would expect from someone representing your company.

As the primary point of contact for my case, customer service required understanding, communication, and a willingness to resolve problems. Instead, I was met with dismissive behaviour, an unwillingness to listen, and interactions that felt unnecessarily confrontational. At one point, I felt as though my vehicle was being used as leverage against me, despite my full cooperation throughout the process.

What disappointed me most was not simply the lack of support, but the way I was treated. I felt disrespected, spoken down to, and that my concerns were not taken seriously. As a woman, the way I was addressed and handled during these interactions left me feeling degraded rather than supported as a customer.

I also want to make it clear that this feedback is not directed at CARS24 as a whole. I have had positive experiences with other members of your team, who have been professional, helpful, and courteous. That is precisely why this experience stood out so strongly.

The actions of one employee inevitably shape a customer's perception of the company. Regardless of how strong your brand or service may be, repeated experiences like this can damage customer trust and, ultimately, your reputation.

From a business and customer experience perspective, I believe service is just as important as the product itself. Customers remember how they were treated, especially during stressful situations. My disappointment is not rooted in anger, but in the fact that this situation created unnecessary difficulties not only for me, but also for the third-party suppliers involved, all because of the way the matter was handled.

I hope this feedback is taken seriously and viewed as an opportunity to improve the customer experience. No customer who approaches your company respectfully and cooperatively should leave feeling unheard, disrespected, or intimidated.

I would like to note I do expect an apology specifically from this POC Mr. Vignesh

Thank youu so much symoune for the handover process!

It was wonderful experience with ms Symoune

Mariefe good service

Very good experience with teresa and mariefe

Very good assistance from Mariefe she is very helpful and very knowledgeable about cars thank you Mariefe

THANK YOU SYMOUNE FOR THE HANDOVER PROCESS

Great service. Had a nice experience, thanks to Mariefe. Cool pics with my car.

We are fully satisfied with the way the car 24 team dealed especially Mrs. Mariefe explained us about each and everything in an understandable way finally thanks a lot car 24 team

Thank you symoune it was fun talking to you and thank you for explaining everything you've been nice and friendly

Very nice and approachable people, delivered to me smooth. Thanks you Mohammed zaid

Very smooth and nice experience with team cars24 thanks khushbu Lester and Abhishek

Handover experience was great with khushbu

My experience with Cars24 was extremely . After my purchase was cancelled, I was repeatedly assured by their team through calls, emails, and WhatsApp messages that my car loan would be cancelled "tomorrow." Days passed, then weeks, and nothing happened.

The car was cancelled, yet the loan remained active, and I had to keep chasing them for updates. Many times I received the same promises without any action, and sometimes my messages were ignored completely.

To make matters worse, the vehicle was listed for sale again while my loan issue was still unresolved. As a customer, this caused unnecessary stress, wasted a lot of my time, and forced me to file a complaint with Consumer Protection.

I expected much better communication and accountability. Unfortunately, my experience was frustrating from start to finish, and I cannot recommend Cars24 based on how my case was handled.

Symoune thank you for the delivery of my car!

Customer service Mr.Harshul, Abishake& Zaid all done well.

From Mariefe, it was a good service.

Mariefe very nice and helpful and kind person very well

Mariefe was great