The Carwash Company  レビュー 

887
•
TrustScore 5段階評価の4

3.9

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Very disappointing experience. I booked the standard package for £55 at bentall centre but was charged £59.90 without any explanation. To make matters worse, the car wasn’t cleaned properly. Areas lik... もっと見る

企業が回答しました

5つ星のうち5の評価

I had a really bad experience at Buchanan galleries around 6 years ago and vowed never again. However, two babies and needs must, today I went shopping at Silverburn Glasgow and Abraham cleaned my car... もっと見る

5つ星のうち5の評価

Had our car detailed by Dom in Bristol (cabot circus) station and he did an amazing job on our polo ( it looks like it came out of the VW showroom). Would 100% recommend Dom for your next car clean as... もっと見る

5つ星のうち5の評価

I had a diamond clean on my car in the Eastgate Shopping Centre, Inverness. I was getting my car cleaned as i was planning to sell it, so needed the interior brand new. I was very pleased with the res... もっと見る

企業情報

  1. 洗車

当該企業による記述

We are The Carwash Company, market leaders in hand car washing and valeting. Our locations cover the length of the country, from Inverness to Southampton, and we are adding new locations all the time.


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3.9

ほぼ満足

TrustScore 5段階評価の4

887件のレビュー

5つ星
4つ星
3つ星
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1つ星

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ネガティブなレビューの 97%に回答しています

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3.9

すべてのレビュー

(887)

過去12か月のレビュー数: 279件

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5つ星のうち1の評価

HORRIBLE EXPERIENCE!

HORRIBLE EXPERIENCE!
Had my car cleaned here in bristol cabot circus a few days ago and it was horrible i paid £75.95 and i had crumbs on the floor and the windows were all smudgy and just found out that they don’t use water so that explains why the car wasn’t even cleaned properly on the outside. I am really upset with this experience. i wish i could give less stars.

2026年8月30日
自発的なレビュー
The Carwash Company  ロゴ

The Carwash Company からの回答

Good morning Kelly,

Thank you for taking the time to leave us a review following your visit to our site in Cabots Circus, Bristol.

We’re sorry to hear about your experience at our Bristol Cabot Circus site. We appreciate how disappointing it must have been to collect your vehicle and still find crumbs and smudging left behind.

We’d appreciate the opportunity to look into this properly with the site team and see how we can put things right for you. Please contact us directly at James@carwashcompany.org with the details of your visit, and we will be happy to investigate this further.


Kind regards,
The Carwash Company Head Office Team

5つ星のうち1の評価

I came back I paid for my seven seater…

I came back I paid for my seven seater and hadn’t cleaned the back two seats not impressed

2026年8月29日
自発的なレビュー
The Carwash Company  ロゴ

The Carwash Company からの回答

Good morning Caroline,

Thank you for taking the time to leave us feedback following your visit to one of our locations.

We’re sorry to hear that the back two seats were missed during your visit, particularly as you had paid for a service covering your seven-seater vehicle.

We’d appreciate the opportunity to look into this and see how we can put it right for you. Please contact us directly at James@carwashcompany.org with the details of your visit, and we’ll be happy to investigate this further.


Kind regards,
The Carwash Company Head Office Team

5つ星のうち5の評価

Slick process and a shiny car!

This was my first experience of the Carwash Company.
It was easy to book an appointment to get my car washed and valeted. I chose a time convenient for me and found it available.
Although I arrived early for the booking, I was welcomed and offered additional services at a discounted rate. I also had the car parking fee paid for me. That's a nice touch as I had expected to pay for parking.
The car was ready as promised and was really clean .
I would certainly use this facility again.

2026年8月22日
自発的なレビュー
5つ星のうち1の評価

Wouldn't waste your money

Wouldn't waste your money. Paid £100 for a service at their Inverness site and the car came out as dirty as it went in. Its a new car and didnt even need that much cleaned. They also stained the plastics. Customer service are of no use, given the runaround by two agents.

2026年8月9日
自発的なレビュー
The Carwash Company  ロゴ

The Carwash Company からの回答

Good afternoon Kerry,

Thank you for taking the time to leave us a review regarding your visit to our site in The Eastgate Shopping Centre, Inverness.

We’re sorry that your recent visit to us site fell so far below the standard you should have received.

We understand that the matter has now been resolved directly with you by my colleague, and as discussed, we issued a full refund for the service.

We’re sorry again for the experience you had with us and appreciate you taking the time to bring your concerns to our attention. We hope that the resolution provided goes some way towards addressing your disappointment.


Kind regards,

The Carwash Company Head Office Team

5つ星のうち5の評価

Brilliant job done

Brilliant job done, I work in the shopping centre and dropped my car off before work then collected on my lunch break. I got the interior and exterior done and I can honestly say I don’t think I’ve ever seen my car so clean!! Absolutely fantastic job and the site manager was great too.

2026年8月15日
自発的なレビュー
5つ星のうち5の評価

Great clean

No complaints in the slightest, came back after a round of shopping in Cabot circus, serious job on the exterior of the car. Shining like new and interior clean as from factory. Great job 👍🏽

2026年8月14日
自発的なレビュー
5つ星のうち1の評価

Just rude and dodgy!

The guy was extremely rude and would not let me pay for a gold or diamond service instead insisting that we had to have the deluxe diamond as he had to wash the mats. When we queried this and asked why we couldn’t have the plain gold or diamond he said he would just vacuum it and nothing else. He then charged us for a 4x4. The car was an suv.
Sorry but he had a bad attitude and then played us. I should have walked away!

2026年8月12日
自発的なレビュー
The Carwash Company  ロゴ

The Carwash Company からの回答

Hi Samantha,
thank you for sharing your experience, and we're sorry to hear you felt pressured into a package you didn't want, and that there was confusion over vehicle classification and pricing. This isn't the level of service we expect our customers to receive.

We'd like to look into this properly, so please do send us an email via Sam@Carwashcompany.org, with your visit details (location, date, and vehicle) so we can follow it up directly and assist fully to resolve this matter for you.

Thanks,
The Carwash Company Head Office Team

5つ星のうち1の評価

Diamond car wash £50 service

I was just stunned at how bad my car had been cleaned.

I went for the 'Diamond sparkling interior & exterior', costing me £50 after discount.

Admittedly the car was very dirty as it hadn't been cleaned in months. But they push the pareto rule to a maximum - they do 80% of the work in 20% of the time. All the main areas were clean. However, its the corners, the edges, the areas where panels join, the areas between door and bodywork (door jams?) which are NOT cleaned. Its not the fault of the guys who cleaned it - they have to do so many cars an hour with only hand tools to hand. Its the company that milks them and the customers.

I wish I could leave photos as evidence to show just how badly it was done. I will NEVER again use them, and absolutely do NOT recommend them.

2026年8月7日
自発的なレビュー
The Carwash Company  ロゴ

The Carwash Company からの回答

Good afternoon Antonio,

Thank you for taking the time to leave your review following your visit to our location at The Bentall Centre.

We are sorry to hear that the Diamond service did not meet the standard you, or we would expected, particularly given the areas you have highlighted.

We would appreciate the opportunity to look into your concerns and see how we can put this right for you. Please contact us directly at James@carwashcompany.org with the details of your visit, and we will be happy to investigate this further.


Kind regards,
The Carwash Company Head Office Team

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