The order arrived in perfect condition and properly thermally isolated (maintaining the cold chain). We ordered some Argentinian style chorizos, which we couldn’t find anywhere else in London, and the... もっと見る
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Excellent in all respects. Careful packaging and a smooth delivery experience. The meat (a small ribeye joint) was outstanding and just the right size for two people. We enjoyed the malbec wine with... もっと見る
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Have had Argentinian Ribeye from Casa a few times now, and this last batch I received was 1st class, I carved a few steaks and left a good piece for a roast in a few weeks time, just had a steak meal... もっと見る
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I like the people.may I take the opportunity to wish everyone a happy new year,etc.i send this because I loathe Christmas and this gets my greetings out the way!!!!viva casa Argentina y Gabriella saba... もっと見る
企業が回答しました
企業情報
Casa Argentina Limited について
当該企業による記述
The UK’s Most Trusted Argentinian Food & Wine Specialist Since 2014
Casa Argentina is the UK’s leading importer, distributor and promoter of authentic food and wine from Argentina.
Since 2014, we’ve been committed to delivering premium quality, full traceability, and outstanding customer care. From Dulce de Leche, Empanadas Discs, and Chorizos Criollos to Yerba Mate and Malbec Wines, every product we supply represents the true taste of Argentina, trusted by households, chefs, and retailers across the UK.
Multiple award-winning company, including the National Best Customer Service Award 2025 and several Great Taste Awards, Casa Argentina stands for integrity, reliability and excellence in everything we do. Each order is prepared with care in our London warehouse, offering next-day delivery nationwide and a 100% money-back guarantee.
Our mission is simple: to become the first choice for people seeking high-quality Argentine products, recognised for the ethics of our business practices and the excellence of our service.
100% Money back Guarantee
We remove the risk from our customers by offering a 100% money back guarantee.
How does the 100% Money Back Guarantee work at Casa Argentina?
At Casa Argentina, we are committed to providing our customers with the best quality products. To ensure your satisfaction, we offer a 100% Money-Back Guarantee on our products and services, subject to the following terms and conditions:
1. Eligibility Period for the 100% Money-Back Guarantee
Customers can request a full refund within 7 days of the product's delivery. After this period, the 100% Money-Back Guarantee will no longer be available. This policy applies to all products, including our perishable goods such as chilled and frozen food items.
2. Condition of Returned Products
To be eligible for a refund, products must be returned in their original condition and packaging. Items that have been opened, used, or partially consumed will not qualify for a refund.
For chilled or frozen products, these items must be returned in a thermal box within 24 hoursof initiating the return request. The product must be stored at the correct temperature before dispatch to ensure its quality. Failure to meet this condition will void eligibility for a refund.
3. Proof of Purchase Requirement
To process a refund, customers must provide a valid proof of purchase, such as the original receipt or order confirmation email. This helps us validate the purchase and initiate the refund process smoothly.
4. Return Shipping Costs
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe and timely return of the product. Casa Argentina is not liable for items lost in return transit.
5. Inspection and Refund Approval Process
Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. If approved, we will process the refund within 7 working days. The refund will be credited to the original payment method used at the time of purchase.
6. Exclusions from the 100% Money-Back Guarantee
The 100% Money-Back Guarantee does not apply to:
Products damaged due to improper handling, storage, or use by the customer.
Products returned after the 7-dayeligibility period.
Items purchased during sales or promotions.
7. How to Request a Refund
To request a refund, customers must contact our Casa Argentina customer service team within the 7-day period. We will assist you through the return process and provide the necessary instructions.
8. Policy Changes
Casa Argentina reserves the right to modify or terminate the 100% Money-Back Guarantee at any time without prior notice. Any changes will not affect refund claims made before the date of modification or termination.
Contact Us
For any queries or to request a refund, contact our Casa Argentina customer support at info@casaargentina.com. We are always here to help ensure you have a great shopping experience with us.
連絡先
Unit 3, 77 Sumner Road, CR0 3LN, London, 英国
- 02085401222
- info@casaargentina.com
- casaargentina.com
4.9
優良
974件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 75％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
everything was as expected
everything was as expected, quality of meat, punctual delivery, I will definitely buy again
2026年4月1日
Casa Argentina Limited からの回答
Hola Cristina,
Thank you for your kind words! We’re delighted to hear everything met your expectations, from the quality of the meat to the punctual delivery.
We really appreciate your support and look forward to your next order.
Warm regards,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Patricia,
Thank you for your feedback. We’re really pleased to hear you found the online ordering easy, the service efficient, and that your delivery arrived on time.
Un abrazo,
Casa Argentina Team
Perfect packaging and fast delivery
The empanadas and disks arrived frozen, perfect packing. We used the empanadas disk this weekend, they were delicious, highly recommended.
2026年3月31日
Casa Argentina Limited からの回答
Hola Gabriela,
Thank you so much for your kind feedback! We’re delighted to hear everything arrived perfectly packed and frozen, just as intended.
It’s fantastic to know you enjoyed the empanada discs and found them delicious — highly recommended means a lot to us!
Warm regards,
Casa Argentina Team
New purchase from Casa Argentina
I received my new purchase from Casa Argentina, very happy with all the products, everything on time and in perfect conditions.
2026年4月2日
Casa Argentina Limited からの回答
Hola Gabriella,
We’re delighted to hear you’re very happy with your order and that everything arrived on time and in perfect condition. That’s exactly the experience we aim to deliver every time.
Thank you for your kind feedback — it truly means a lot to us.
Warm regards,
Casa Argentina Team
Excellent service and a great product
Excellent service and a great product. Very helpful arranging the delivery time, and the delivery was exactly as arranged! Excellent Alfajores, fresh, we enjoyed very much.
2026年4月4日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Adam,
Thank you so much for your kind words! We’re delighted to hear the delivery was arranged exactly as needed and that you found the service helpful throughout.
It’s fantastic to know you enjoyed the alfajores — fresh and delicious just as they should be. We really appreciate you taking the time to share your experience.
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Mira,
Thank you for your lovely feedback! We’re delighted to hear you enjoyed the cuts of meat — an absolute treat is exactly what we aim for.
Un abrazo,
Casa Argentina Team
Gracias Casa Argentina
Love this place to buy great Argentinean goodies. Great customer service and prices along with speedy delivery, to feel just like home again back in Argentina, in the middle of Yorkshire.
2026年4月2日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Eugenio,
Thank you so much for your lovely message! We’re really happy to hear that our products help bring a little taste of home to you, even in the middle of Yorkshire.
It means a lot to know you enjoy our Argentine goodies, and that you value our customer service, pricing, and speedy delivery. Messages like this truly motivate the whole team.
Thank you for your continued support and for being part of the Casa Argentina family.
Un abrazo,
Casa Argentina Team
Excellent authentic Argentinian products, excellent service. 🇦🇷🇦🇷🇦🇷
Ordered on Saturday, received on Tuesday. I was fortunate enough to meet Max and family when I was working as a Sommelier at Los Mochis London City. They are great people. Max really knows what he’s doing. A fantastic business, when you’ve lived in Buenos Aires for 11 years and you’re married to an Argentinian Psychologist, it’s wonderful to have these products in London. We ordered Chimichurri mix; vegan and meat empanadas; vegan and non-vegan alfajores.
Well done Max you’re doing a wonderful job. The best Argentinian product supplier.
De 10 todo…muchísimas gracias de corazón!!!
🇦🇷🇦🇷🇦🇷🍷🍷🍷
2026年3月31日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Kevin,
Wow — thank you so much for such an incredible message. It truly means a lot to all of us.
It’s amazing to hear about your connection to Argentina, and after 11 years in Buenos Aires, that kind of praise carries real weight. We’re so glad the products lived up to expectations and that you’re able to enjoy those flavours here in London.
And thank you for your kind words about Max and the team — moments like meeting at Los Mochis make this journey even more special. It’s exactly what Casa Argentina is about: people, connection, and bringing a piece of Argentina to those who love it.
We’re really grateful for your support and for taking the time to share this.
¡De 10 todo…muchísimas gracias de corazón! 🇦🇷🍷
Un abrazo,
Casa Argentina Team
I have been ordering from Casa…
I have been ordering from Casa Argentina for some years now. What is great is you can choose your delivery date and the food is fab
2026年3月28日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Kevin,
Thank you so much for your continued support over the years — it truly means a lot to us. We’re delighted to hear you enjoy being able to choose your delivery date and that you consistently love the food.
It’s customers like you who make what we do so rewarding, and we’re really grateful to have you as part of the Casa Argentina community.
Un abrazo,
Casa Argentina Team
This was the first time I had used Casa…
This was the first time I had used Casa Argentina. My partner is a proud Argentinian. He loved the empanadas and the alfajores. The service was excellent, the order arrived on time and packaged well, the ice had not melted. Will definitely order again from Casa Argentina.
2026年3月28日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Laura,
We’re so happy to hear your first experience with Casa Argentina was such a positive one! It’s especially lovely to know your partner enjoyed the empanadas and alfajores — bringing a taste of home to proud Argentinians is something we truly care about.
We’re also glad everything arrived on time, well packaged, and that the ice kept everything in perfect condition. That attention to detail in delivery is really important to us, so your feedback means a lot.
Thank you for choosing us, and we’re delighted to hear you’ll be ordering again — we look forward to it!
Un abrazo,
Casa Argentina Team
E xcellent
All the products were of great quality (carne, chorizos, y cosas dulces), which made the birthday celebration feel very special. Thanks for excellent service.
2026年3月28日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Alba,
Thank you so much for your lovely message! We’re delighted to hear that all the products — carne, chorizos, y cosas dulces — were of great quality and helped make the birthday celebration feel extra special.
It means a lot to us to be part of such occasions. Thank you again for your kind words and for choosing Casa Argentina.
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Leonardo,
Thank you for your kind words! We’re delighted to hear you found our service fast and reliable — exactly what we aim for.
Warm regards,
Casa Argentina Team
I Love Argentinian Meat
I Love Argentinian Meat and haven’t been able to purchase it in shops in my area for years.
I saw an advertisement on Social Media and placed my order.
The website is easy to use and you can choose your date for your delivery.
My Purchase arrived yesterday, it was very well packaged.
I haven’t yet tasted the Steaks, however we had the Black Pudding Sausages and they were the best ones I have ever tasted…. So looking forward to our Steak Dinner tonight.
Thank you Team Casa
2026年3月26日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Deborah,
Thank you so much for sharing your experience with us. We’re really glad you found us and that the website and delivery options made things easy for you.
It’s great to hear your order arrived well packaged, and even better that you loved the black pudding sausages — “the best you’ve ever tasted” is an incredible compliment! We’re very excited for you to try the steaks tonight and hope they live up to expectations.
Thank you again for your kind words and for choosing Casa Argentina — it truly means a lot to us.
Un abrazo,
Casa Argentina Team
Great Place 👍
2026年3月20日
自発的なレビュー
Casa Argentina Limited からの回答
Hi Marcelo, Thank you so much for your ⭐️⭐️⭐️⭐️⭐️
Short and simple, but it means a lot to us 🙌
We really appreciate your support and we are so glad you think Casa Argentina is a great place 🇦🇷😊
Hope to see you again soon!
Warm regards, Max and Team
Great service
Great service. Decent amount of brands and choices to decide from. Super efficient delivery and even better packaging. Truly recommend!
2026年3月12日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Cintia,
Thank you so much for taking the time to leave this lovely review.
It really means a lot to us to know that you were happy not only with the service, but also with the range of brands, the delivery, and the packaging.
We put a lot of care into every order, so reading a message like this genuinely makes our day.
Thank you again for your trust and recommendation, we truly appreciate it.
Warm regards,
Max and the Team at Casa Argentina
Excellent service and fast delivery…
Excellent service and fast delivery will recommend.
2026年3月17日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Les,
Wow… thank you so much for taking your valuable time to leave this lovely review, it truly means a lot to all of us here 🙏
As always, you guys are the most important part of our business, without you, I wouldn’t be here replying to you 🙂 so please never underestimate the power you have as customers.
We really appreciate your support, and we’re very grateful to have you with us ❤️
Thank you again, Max and the Casa Argentina Team
Just the true.
We all know it's not easy being away from home, and often having our familiar flavors close by makes us a little happier. Excellent service, excellent products, excellent customer service, always focused on customer satisfaction. Highly recommended.
2026年3月18日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Pablo, Thank you so much for your words, I truly appreciate you taking the time to share this 🙏
And thank you as well for your understanding with the Yerba Mate Canarias. Situations like that are never ideal, but for us, what really matters is how we respond and make it right.
I’m very glad to hear you enjoyed the Playadito Despalada 🧉we are very proud to be direct Importers of this premium brand.
As you said, being away from home is not always easy, and if we can bring even a small piece of lo nuestro a bit closer, then we know we are doing something right.
Thank you again for your trust and recommendation, it means a lot to all of us here. Un abrazo grande,
Max and team from Casa Argentina
Dulce de Leche
Compre Dulce de Leche pastelero, sin duda el mejor precio en UK y delivery super rapido
2026年3月3日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Mauro, Thank you so much for your review, We really appreciate you taking the time to share it 🙏
Great to hear the Dulce de Leche Pastelero hit the mark 🥄 We work very hard to offer the best possible value here in the UK, without compromising on quality, so your words mean a lot.
And I’m glad the delivery was spot on too, although we rely on third parties to deliver your goods, that’s a big part of the experience for us.
Thanks again for your trust, and we hope to see you again very soon 🇦🇷
All the best, The team at Casa Argentina
Lovely family weekend enjoying the…
Lovely family weekend enjoying the empanadas, dulce de leche and yerba from Casa Argentina, all are great as usual. Impeccable service, reliable, easy to order and delivery at your convenience.
2026年3月12日
自発的なレビュー
Casa Argentina Limited からの回答
Hi Dina, What a lovely review to read ❤️ Thank you so much for taking the time to share this.
It really means a lot to know that Casa Argentina was part of your family weekend, and that you enjoyed the empanadas, dulce de leche and yerba mate, all as usual. 🥟 🧉 🍮
We also truly appreciate your kind words about our service. Hearing that you find us reliable, easy to order from, and convenient for delivery is exactly what we strive for.
Thank you again for your continued support, and we hope to see you again soon.
Warm regards, Max & Casa Argentina Team
Amazing place great customer service…
Amazing place great customer service will definitely use again.
2026年3月14日
自発的なレビュー
Casa Argentina Limited からの回答
Hi Sofia, ❤️ Thank you so much for your lovely 5-star review. We really appreciate your kind words about our customer service, it truly means a lot to us.
We’re delighted to hear you had a great experience with us, and we’ll be very happy to welcome you back again soon.
Thanks again for your support, Max & Casa Argentina Team ❤️
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