The order arrived in perfect condition and properly thermally isolated (maintaining the cold chain). We ordered some Argentinian style chorizos, which we couldn’t find anywhere else in London, and the... もっと見る
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Excellent in all respects. Careful packaging and a smooth delivery experience. The meat (a small ribeye joint) was outstanding and just the right size for two people. We enjoyed the malbec wine with... もっと見る
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Have had Argentinian Ribeye from Casa a few times now, and this last batch I received was 1st class, I carved a few steaks and left a good piece for a roast in a few weeks time, just had a steak meal... もっと見る
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I like the people.may I take the opportunity to wish everyone a happy new year,etc.i send this because I loathe Christmas and this gets my greetings out the way!!!!viva casa Argentina y Gabriella saba... もっと見る
企業が回答しました
企業情報
Casa Argentina Limited について
当該企業による記述
The UK’s Most Trusted Argentinian Food & Wine Specialist Since 2014
Casa Argentina is the UK’s leading importer, distributor and promoter of authentic food and wine from Argentina.
Since 2014, we’ve been committed to delivering premium quality, full traceability, and outstanding customer care. From Dulce de Leche, Empanadas Discs, and Chorizos Criollos to Yerba Mate and Malbec Wines, every product we supply represents the true taste of Argentina, trusted by households, chefs, and retailers across the UK.
Multiple award-winning company, including the National Best Customer Service Award 2025 and several Great Taste Awards, Casa Argentina stands for integrity, reliability and excellence in everything we do. Each order is prepared with care in our London warehouse, offering next-day delivery nationwide and a 100% money-back guarantee.
Our mission is simple: to become the first choice for people seeking high-quality Argentine products, recognised for the ethics of our business practices and the excellence of our service.
100% Money back Guarantee
We remove the risk from our customers by offering a 100% money back guarantee.
How does the 100% Money Back Guarantee work at Casa Argentina?
At Casa Argentina, we are committed to providing our customers with the best quality products. To ensure your satisfaction, we offer a 100% Money-Back Guarantee on our products and services, subject to the following terms and conditions:
1. Eligibility Period for the 100% Money-Back Guarantee
Customers can request a full refund within 7 days of the product's delivery. After this period, the 100% Money-Back Guarantee will no longer be available. This policy applies to all products, including our perishable goods such as chilled and frozen food items.
2. Condition of Returned Products
To be eligible for a refund, products must be returned in their original condition and packaging. Items that have been opened, used, or partially consumed will not qualify for a refund.
For chilled or frozen products, these items must be returned in a thermal box within 24 hoursof initiating the return request. The product must be stored at the correct temperature before dispatch to ensure its quality. Failure to meet this condition will void eligibility for a refund.
3. Proof of Purchase Requirement
To process a refund, customers must provide a valid proof of purchase, such as the original receipt or order confirmation email. This helps us validate the purchase and initiate the refund process smoothly.
4. Return Shipping Costs
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe and timely return of the product. Casa Argentina is not liable for items lost in return transit.
5. Inspection and Refund Approval Process
Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. If approved, we will process the refund within 7 working days. The refund will be credited to the original payment method used at the time of purchase.
6. Exclusions from the 100% Money-Back Guarantee
The 100% Money-Back Guarantee does not apply to:
Products damaged due to improper handling, storage, or use by the customer.
Products returned after the 7-dayeligibility period.
Items purchased during sales or promotions.
7. How to Request a Refund
To request a refund, customers must contact our Casa Argentina customer service team within the 7-day period. We will assist you through the return process and provide the necessary instructions.
8. Policy Changes
Casa Argentina reserves the right to modify or terminate the 100% Money-Back Guarantee at any time without prior notice. Any changes will not affect refund claims made before the date of modification or termination.
Contact Us
For any queries or to request a refund, contact our Casa Argentina customer support at info@casaargentina.com. We are always here to help ensure you have a great shopping experience with us.
連絡先
Unit 3, 77 Sumner Road, CR0 3LN, London, 英国
- 02085401222
- info@casaargentina.com
- casaargentina.com
4.9
優良
974件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 75％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
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Th quality of the meat is unreal
Th quality of the meat is unreal. Well worth paying the money for
2026年4月30日
Casa Argentina Limited からの回答
Hola Ben,
Thank you so much for your amazing feedback. Hearing that the quality of the meat was “unreal” truly means a lot to us.
We put a huge amount of care into sourcing products that deliver a proper Argentine experience, so it’s incredibly rewarding to know you felt it was worth every penny.
Thank you again for your support.
Un abrazo,
Casa Argentina Team
Great customer service
Great customer service, quick delivery and excellent product quality. Thanks
2026年4月10日
自発的なレビュー
Casa Argentina Limited からの回答
Hola,
Thank you so much for your kind words! We’re delighted to hear you were happy with the customer service, quick delivery, and product quality.
We truly appreciate your support.
Un abrazo,
Casa Argentina Team
The deliver it is excellent
The delivery is very good and well packaged and as always the sausage cheese and meat are always very good
2026年4月28日
Casa Argentina Limited からの回答
Hola Paul,
Thank you so much for your lovely feedback! We’re really pleased to hear you’re happy with the delivery, packaging, and that the sausages, cheese, and meat continue to meet your expectations.
We truly appreciate your continued support.
Un abrazo,
Casa Argentina Team
Muy buena experiencia.
Hola! muy contento con la compra que hice. Los 12 kilos de Playadito me llegaron al toque y a mejor precio que la competencia, y sin pagar delivery. Listo, me quedo con ustedes, ganaron un nuevo cliente estable.
2026年4月21日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Carol,
Muchas gracias por tu mensaje, lo apreciamos mucho.
Nos alegra muchísimo saber que te llegó el Playadito rápido y que estás contento con el precio y la experiencia en general. Es genial saber que todo funcionó bien para ti y que te sientes con confianza para volver a comprarnos. Esa confianza es algo que valoramos muchísimo.
Nos alegra tenerte como cliente y seguiremos trabajando para ganarnos esa confianza en cada pedido.
Un abrazo,
Casa Argentina Team
Great products
Great products, good communication and an all-round good company to deal with.
2026年5月1日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Carol,
Thank you so much for your kind feedback. We’re really pleased to hear you’re happy with the products, communication, and overall experience with us.
We truly appreciate your support and look forward to serving you again soon.
Un abrazo,
Casa Argentina Team
The products were delivered on time and…
The products were delivered on time and well packaged.
Today I received an email from Max, not about food but about values. This is unusual in my experience but admirable and not just because the values he talked about reflected my own (which they did). I think this says a lot about Casa Argentina and I will certainly be purchasing from them again.
2026年4月30日
自発的なレビュー
Casa Argentina Limited からの回答
Hola,
Thank you so much for taking the time to share this, it really means a great deal to me.
I am glad to hear your order arrived on time and well packaged, but what I value most is your response to the email.
That is very kind of you to say. When I write those messages, they usually come from lived experiences, things I have observed over time, and reflections that stay with me long after the moment has passed.
I try to be honest in them, and to share something that goes a little beyond food or business on its own.
Often it comes back to values, how we treat people, how we show up in difficult moments, and how small actions shape trust over time. So hearing that it resonated with you in that way is genuinely meaningful.
At Casa Argentina, this is exactly what we try to build every day. It is not just about bringing products from Argentina to the UK, but about creating a bridge between cultures, sharing something authentic, and doing it with care, respect, and consistency.
The mission, vision, and values we live by are not just words on a page for us, they are the standard we try to hold ourselves to in everything we do.
So when someone connects with that, it really does mean a lot.
Thank you again for taking the time to write such a thoughtful message and for engaging with it in the way you have. I truly appreciate it.
Un abrazo,
Max and Casa Argentina Team
Delicious food and great customer service
The products arrived very quickly on the promised date. The Franui were delicious. Still to have the empanadas but we had them at friends’ house and they were extremely good.
There was a bit of a mix up with delivery charge but Max called me and the issue was sorted quickly.
I can recommend the products and great customer service.
2026年4月24日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Maria,
Thank you so much for taking the time to write this, I really appreciate it.
I am very glad to hear the order arrived quickly and that you enjoyed the Franui...
I also want to say thank you for your understanding around the delivery charge issue. I genuinely appreciated how kind and patient you were about it. I am really grateful you gave me the chance to put it right quickly.
Most importantly, thank you for your trust in us and for recommending both the products and our service. It really means a great deal.
Un abrazo grande,
Max and Casa Argentina Team
Casa Argentina never fails us
Casa Argentina never fails us
We love to enjoy a taste of home and honour our guests with a good Argentine style BBQ (Asado), and treat ourselves with dulce de leche... too bad Chocolinas were out of stock this time, we will need to place another order soon.
2026年4月28日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Maria,
Thank you so much for your kind words. It really means a lot to us to hear that Casa Argentina never fails you, and that our products are part of your asados and moments shared with guests.
That connection to home, fire, and good food is exactly what we hope to bring to every order.
We’re also really glad you continue to enjoy the dulce de leche, it’s always a favourite. Sorry again about the Chocolinas being out of stock this time, they tend to go quickly, but we’ll do our best to have them back for your next order.
We truly appreciate your continued support.
Un abrazo,
Casa Argentina Team
Excellent products
Excellent products, services and prompt delivery. Highly recommended.
2026年4月28日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Ana,
Thank you so much for your kind words! We’re delighted to hear you were happy with the products, service, and prompt delivery.
We truly appreciate the recommendation, it means a lot to us.
Un abrazo,
Casa Argentina Team
Excellent - as always
As always, excellent quality meat and excellent customer service. I forgot to update my new address on my account before placing order but a phone call got everything sorted out and order arrived at new address next day. Thank you!
2026年4月23日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Kirsty,
Thank you so much for your kind words and continued support. We’re delighted to hear you’re happy with the quality of the meat and our customer service.
We’re especially glad we could quickly sort out the address change and ensure your order arrived safely the next day. That’s exactly the level of service we aim to provide.
Thank you again for your trust in us.
Un abrazo,
Casa Argentina Team
Is a little piece of our country in the…
Is a little piece of our country in the middle of London. Getting our Argentinian products we don’t miss Argentina so much.
Thank you for always work in time your service is excellent.
2026年3月31日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Viviana,
Thank you so much for your beautiful message. It really means a lot to us to hear that Casa Argentina feels like a little piece of home for you in London.
We’re delighted to know our products help you miss Argentina a little less, and that you’re happy with the service and timing. That is exactly what we aim for.
Thank you for your continued support.
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Archie,
Thank you for your kind words! We’re delighted to hear you were happy with the packaging and that you’ll be using us again.
We look forward to your next order.
Un abrazo,
Casa Argentina Team
Good delivery and good products.
I always buy Argentinian products from Casa Argentina. the delivery is quick and accurate also they have a good source of yerba and cookies!
2026年4月14日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Ariel,
Thank you so much for your continued support — it really means a lot to us. We’re delighted to hear you’re happy with the delivery and that you keep coming back for your favourite Argentine products.
It’s great to know you’re enjoying the selection of yerba and cookies too — always essentials!
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Alice,
Thank you so much for your lovely feedback! We’re delighted to hear everything arrived on time, that you enjoyed the quality of the goods, and appreciated the thoughtful packaging 😊
We really appreciate your support.
Un abrazo,
Casa Argentina Team
Great place to buy Argentinian…
Great place to buy Argentinian products, specially meat cuts. Excellent customer service, packaging and delivery.
My favourite place to buy in the UK 🇬🇧 🇦🇷❤️
2026年4月10日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Leandro,
Thank you so much for your amazing feedback! We’re delighted to hear you enjoy our Argentine products, especially the meat cuts, and that you’re happy with our customer service, packaging, and delivery.
It truly means a lot to us to be your favourite place to shop in the UK!
Un abrazo,
Casa Argentina Team
Amazing
Amazing! I'm originally from Argentina. I live in Cambridge, and Casa Argentina has all the Argentinian people need to feel at home. Thanks Max!
2026年4月1日
自発的なレビュー
Casa Argentina Limited からの回答
Hola!
Thank you so much for your beautiful message.
It honestly means a great deal to me to hear that Casa Argentina helps you feel a little closer to home in Cambridge. That is exactly why we started this, so hearing it from someone like you, originally from Argentina, really makes it special.
I’m very grateful for your support and for taking the time to write this. It truly keeps us motivated to keep improving and bringing the best of Argentina here.
Un abrazo grande,
Max & The Casa Argentina Team
Casa Argentina Limited からの回答
Hola Laura,
Thank you so much for your kind words! We’re delighted to hear you were happy with the quality and our customer service, and that everything went smoothly.
Warm regards,
Casa Argentina Team
Arrived next day as promised
Arrived next day as promised. Order complete, and well packaged. No complaints.
2026年4月9日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Jane,
Thank you for your lovely feedback! We’re delighted to hear your order arrived next day as promised, complete and well packaged. No complaints is exactly what we aim for.
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Ben,
Thank you for your kind words! We’re delighted to hear you were happy with the speedy delivery and the products.
Warm regards,
Casa Argentina Team
Excellent products
Excellent products, fast dispatch and delivery. The only downside is that the delivery company left the parcel on the floor out6the house but isn't directly their fault.
2026年4月1日
Casa Argentina Limited からの回答
Hola Veronica,
Thank you so much for your kind words and for the 5 star review. We’re delighted to hear you were happy with the products and the fast dispatch and delivery.
We’re sorry to hear about how the parcel was left. While we do rely on a third party courier, we really appreciate you mentioning this and we will follow it up with them to help improve the service.
Thank you again for your understanding and support.
Un abrazo,
Casa Argentina Team
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