Casa Cenina レビュー 

Casa Cenina からの回答

4日前

Thank you so much, Emil! 💕 We are happy to hear that you enjoyed your purchase and that the product met your expectations. We are also glad that you appreciated our fast delivery and our prices. We hope you will enjoy your puzzle and look forward to welcoming you again at Casa Cenina!
The Casa Cenina Team

Casa Cenina からの回答

3日前

Thanks a lot, dear Anja!
The latest cross stitch kit you bought is lovely and we're sure you'll have much fun stitching it ;-)
Warmest regards.

Casa Cenina からの回答

4日前

Thank you so much, Katy! 💕 We are very happy to hear that you enjoyed your experience with Casa Cenina. We are glad that your order arrived quickly, well packed, and that everything met your expectations. Thank you for your recommendation, it means a lot to us! We hope to see you again soon.
The Casa Cenina Team

Casa Cenina からの回答

3日前

Dear friend, thank you very much!
Enjoy the stranded cotton and the linen you purchased and happy stitching .-)

Casa Cenina からの回答

4日前

Thank you so much, Ekaterina! 💕 We are delighted to hear that you are happy with your order and that our embroidery kits met your expectations. We carefully select each item and put great attention into packaging every order, so it means a lot to know that everything arrived safely and with care. We wish you lots of joy choosing your next project… even if we know that choosing the first one can be the most difficult part! 😉 Thank you for your trust, and we hope to inspire you again very soon!
The Casa Cenina Team

Casa Cenina からの回答

4日前に更新

Thank you so much, Lisa! 💕 We are truly delighted to read your kind words. Knowing that you found our team knowledgeable, responsive, and friendly means a lot to us. We always strive to make every interaction with Casa Cenina as smooth and pleasant as possible, and we are so happy that you had such a positive experience. Thank you for recommending us, and we hope to welcome you again soon!
The Casa Cenina Team

Casa Cenina からの回答

2026年6月28日

Thank you so much Yvette for your kind message 😊
We’re really happy to know everything was great again, just as you expect from us.
It’s always a pleasure to support your creative projects and keep things running smoothly ✨
The Casa Cenina Team

Casa Cenina からの回答

2026年6月28日

Thank you so much Olena for your lovely message 😊
We’re truly happy to feel all your affection through your words and hearts 🩷
It means a lot to us, and we’re grateful to be part of your creative journey ✨
The Casa Cenina Team

Casa Cenina からの回答

2026年6月28日

Thank you so much Suvi for your kind message 😊
We’re really happy to know you find us reliable and that our customer service meets your expectations.
It’s always a pleasure to support your creative projects and make sure everything runs smoothly ✨
The Casa Cenina Team

Casa Cenina からの回答

2026年6月28日

Thank you so much Helena for your lovely message 😊
We’re really happy to hear that you love our store.
It means a lot to us and we look forward to being part of your creative projects for a long time to come ✨
The Casa Cenina Team

Casa Cenina からの回答

2026年6月13日 に更新

Hi Candace :-)
On every page of our website, our VAT number is clearly displayed with the "IT" prefix, as well as our telephone and fax numbers, both preceded by the Italian international dialing code (+39).
Furthermore, all of our prices are displayed in EURO (as required by European tax regulations). Nowhere on our website are prices shown in US dollars, and we believe that this alone should make it fairly evident that we are not "an American company".
If that were not enough, our "About Us" page — and we are sure you know what that means — clearly states our full address, including "Italy", right at the beginning. We even have a dedicated "Where We Are" page, where our location is explained in even greater detail and accompanied by a Google Maps map. The same information is also available on our "Contact Us" page:
https://www.casacenina.com/catalog/contact_us.php
And all these pages are clearly listed on all our webpages.
Last but certainly not least, on the page where we explain our shipping policies and shipping rates in detail (including a table that allows customers to calculate shipping costs simply by selecting their destination country and order value), we also clearly state that we are not responsible for any customs duties, taxes, or import charges, and we expressly advise customers to check with their local customs authorities before placing an order. Moreover, the shipping fee is clearly highlighted in the shopping cart, before the customer can proceed to finalize her order, so it is quite absurd to talk of "non disclosure of ordering and shipping fee".
And if all of this seems "not prominent" to you, we are sorry to hear that, but that is your opinion, and we respect it, though we honestly do not share it.
We usually regard criticism as an opportunity to improve. However, stating that "this was concealed and not revealed well enough" is not criticism that we can consider constructive in any way.
But, as we say here in Italy: the world is beautiful because it is diverse.
Thanks and best regards.

Casa Cenina からの回答

2026年6月28日

Thank you so much Dorothy for your wonderful message 😊
It’s truly amazing to hear that after more than 20 years of purchasing embroidery items, you’ve always had a smooth and satisfying experience with us all the way from Australia.
Your long-standing trust means a great deal, and we’re honoured to be part of your creative journey over so many years ✨
We look forward to many more projects together in the future.
The Casa Cenina Team

Casa Cenina からの回答

2026年6月28日

Thank you so much Tanja for your lovely message 😊
We’re really happy to hear you’re pleased with our service.
Your kind words mean a lot and encourage us to keep doing our best for your creative projects ❤️✨
The Casa Cenina Team

Casa Cenina からの回答

2026年6月28日

Thank you so much Ellen for your kind message 😊
We’re really happy to hear that you enjoy shopping with us and that both the delivery speed and communication meet your expectations.
It’s always a pleasure to support your creative projects and make the whole experience smooth from start to finish ✨
The Casa Cenina Team

Casa Cenina からの回答

2026年6月28日

Thank you so much Christianne for your lovely message 😊
We’re really happy to hear that you enjoy our wide product selection and that you found the service quick and reliable.
A warm greeting all the way to the Netherlands, and we hope your weekend is just as nice as your words ✨
The Casa Cenina Team

Casa Cenina からの回答

2026年6月28日

Thank you so much Ivanka for your message 😊
We’re really happy to hear that you feel confident finding what you need with us and that you appreciate the speed and reliability of our service.
It means a lot to know we can be a trusted place for your creative projects ✨
We look forward to seeing you again very soon.
The Casa Cenina Team

Casa Cenina からの回答

3日前

Liebe Marina, herzlichen Dank un ganz liebe Grüße.

Casa Cenina からの回答

2026年6月28日

Thank you so much Julie for your wonderful message 😊
We’re truly delighted to hear that you’re so happy with your experience and that our selection of specialty needlepoint threads stands out for you in the EU.
It’s also great to know that your order arrived so quickly and that our customer service team was able to sort out the small mix-up right away for you.
We always aim to combine efficiency with care, so your words mean a lot to the whole team ✨
We look forward to many more orders together in the future.
The Casa Cenina Team

Casa Cenina からの回答

2026年6月28日

Thank you so much Andrea for your kind message 😊
We’re delighted to hear that you were able to find cross stitch books from a designer that’s hard to get in the UK, and that they arrived quickly and well packaged.
It’s always a pleasure to help bring those special, hard-to-find inspirations right to your door ✨
We look forward to supporting your next creative project.
The Casa Cenina Team