Received an email saying I sent someone a gift card. I didn't. On the phone with my bank about this fraudulent transaction. I didn't click on any links in the email to be safe. Gift card went to Luc... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ordered a £30 PSN gift card took 3 hours to be emailed to me. In today's day and age that is an appalling time frame for a digital give card. Other online providers are much quicker with some codes I'... もっと見る
企業が回答しました
Horrible experience. No way to speak with a actual person. Every email takes days for anyone to respond. They don't send out gift cards in timely manner. Still waiting after ordering on Black Friday... もっと見る
企業が回答しました
Bought roblox giftcards first one went fine, second & third one didnt get through, "payment declined". Took my money and didnt receive a refund or an actual reason why it didn't work. Reading the ot... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
連絡先
Middle Street 129, 04101, Portland, 米国
- cashstar.com
1.2
ひどい
754件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Geen terugbetaling
Ik heb voor de verjaardag van mijn vriend (die in Denemarken woont) een Playstation gift card gekocht ter waarde van 50 euro. Nergens was het voor mij duidelijk dat je de card niet mag inruilen op een Playstation die in het buitenland geregistreerd staat. Ik heb contact opgenomen met de live chat van Cashstar en er werd mij verteld dat de situatie geescaleerd werd, en dat ik binnen 1-2 dagen een mail zou krijgen en het geld terug zou hebben. Dit is niet gebeurd. Ik zou voorzichtig zijn met hier bestellen.
2026年2月6日
自発的なレビュー
CashStar からの回答
Beste klant, bedankt dat u uw ervaring met ons deelt. Het spijt ons te horen dat de PlayStation‑cadeaukaart niet bruikbaar was vanwege regionale beperkingen en dat u nog geen vervolgbericht hebt ontvangen nadat uw case via de live chat werd geëscaleerd. We willen dit graag zo snel mogelijk voor u oplossen. Controleer alstublieft uw inbox, inclusief de map met ongewenste e‑mail, voor een bericht van noreply.notifications@trustpilot.com zodat we uw gegevens kunnen opvragen en u verder kunnen helpen. We staan klaar om dit recht te zetten.
Maurice V.
CashStar Team.
**UPDATE VAN CASHSTAR 02-10-2026**
Hartelijk dank voor het delen van uw contactgegevens. Ons team werkt actief aan uw zaak en u ontvangt binnenkort een update. We stellen uw opmerkingen zeer op prijs en hopen deze zaak naar uw tevredenheid op te lossen, zodat u weer vertrouwen in onze service krijgt.
Maurice V.
CashStar Team.
⚠️ ATTENTION ARNAQUE CARTE CADEAU…
⚠️ ATTENTION ARNAQUE CARTE CADEAU CASHSTAR ROBLOX ⚠️ WARNING SCAM GIFTCARDS ROBLOX ⚠️ Ma fille s'est fait voler 60 euros par Roblox, elle n'a jamais reçu les 4500 Robux lors de l'activation ⚠️ malgré toutes les preuves il refuse de rembourser (''NOUS VOUS AVONS BIEN ENVOYÉ LA CARTE'' OUI SAUF QU'ELLE N'A PAS CRÉDITÉ LES ROBUX !!! UNIQUEMENT LEUR CADEAU NUMERIQUE DE M**** !) je vais prévenir un maximum de monde de ce racket organisé destiné à voler des enfants, c'est une honte ⚠️
#CNPZDUJATBK
Réponse à votre commentaire :
▶️Mais quel culot vous avez ! Oser prétendre que vous voulez plus d'informations pour m'aider alors que premièrement vous avez la référence de la commande juste au-dessus, et deuxièmement nous avons eu plusieurs échanges durant lesquels vous n'avez eu de cesse de faire semblant de ne pas comprendre.
Inutile de vous dire que vos belles paroles je m'en passe à présent, j'ai déposé une plainte auprès de la DGCCRF ainsi que auprès de ECONSUMER.GOV et je ne vais pas en rester là j'ai commencé à témoigner de tout cela sur tous mes réseaux et je ne suis pas prêt de m'arrêter vous avez osé voler une enfant vous allez le regretter. Croyez bien que vous allez perdre plus d'argent qu'elle dans cette histoire.
2025年12月24日
自発的なレビュー
CashStar からの回答
Bonjour, merci d avoir partagé votre expérience et nous sommes vraiment désolés pour les difficultés rencontrées avec votre carte cadeau Roblox. Nous souhaitons examiner votre cas plus en détail afin de vous aider au mieux. Pour poursuivre l assistance, merci de consulter l email envoyé par noreply.notifications@trustpilot.com afin de nous fournir les informations nécessaires. Une fois reçues, nous pourrons analyser la situation et vous accompagner rapidement.
Maurice V.
Team CashStar
Avoid e-gift cards.
Had to deal with Cashstar to get refunds on unused Starbucks cards.
The process could not have been more painful. One challenge is that it appears the customer service center for Canada is based in Mexico or Central America so communicating in English can be challenging.
That's not the employee's fault, these are just people trying to do their job, that's Cashstar's fault.
They were doing their best to speak English, and their English is way better than my Spanish, but it's still rough which makes basic communication and resolution much more difficult.
After giving me the runaround for a couple hours, gift cards can't be refunded, they are final sale, blah, blah, blah, you have to talk to Starbucks (Starbucks says you have to to talk to Cashstar - the old run around, works every time), they ultimately cancelled and refunded several gift cards, but only after I threatened to escalate.
They then refused to refund two gift cards that were part of the same group and said they had zero value. Originally they said it was because they were too old, but the reasons just kept changing.
Will I be buying Starbucks gift cards again? Ummm....no, and I'm going to take a couple years off Starbucks too - so 75 bucks in refund for gift cards that were never used will cost Starbucks Net Present Value - at least 10K.
Not a good trade, but hey, what do I know about business.
2026年1月29日
自発的なレビュー
CashStar からの回答
Hello Craig,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the challenges you encountered while seeking assistance with your unused Starbucks eGift Cards, and we understand how frustrating communication issues and conflicting information can be. Our team aims to provide clear and efficient support, and it is disappointing to learn we fell short of that standard in your case. We would like to look into this further and assist you directly, so please check for an email from noreply.notifications@trustpilot.com where we have requested your information in order to investigate and help resolve this matter.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 02/03/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
Purchased 2 x $25 egift cards
Purchased 2 x $25 egift cards, only one worked.....contacted tech support, they said too bad, the gift cards had been emailed.
Will not buy from them again.... do not use.
2025年12月21日
自発的なレビュー
CashStar からの回答
Hello Shane,
Thank you for sharing your experience. We are very sorry to hear that one of your egift cards did not work and that your interaction with support left you feeling unsupported. We truly want to resolve this for you. Please check your email inbox, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com so we can securely collect the information needed to assist you further. We look forward to helping make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 02/03/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
Giftcard issue
Earlier today I purchased a gift card, but I never received the gift card code. I also have not received any refund. I checked my email (including spam) and my account, and there is nothing there.
What makes this more frustrating is that I contacted customer support and have not received any response at all. The payment went through successfully, but there has been no follow-up or resolution.
I would appreciate CashStar reviewing this transaction and either sending the gift card code or issuing a full refund as soon as possible.
2026年1月28日
自発的なレビュー
CashStar からの回答
Hello Mako,
Thank you for sharing this with us, and I am very sorry for the inconvenience you have experienced with your recent gift card purchase and the lack of follow up. We want to help resolve this as quickly as possible. Please check your email inbox, including your spam or junk folders, for a message from noreply.notifications@trustpilot.com since we need to securely gather your information in order to review the transaction and provide the appropriate resolution. We look forward to assisting you further.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 02/03/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
Non è arrivato il codice di una card…
Non è arrivato il codice di una card psn di 10€, attendo risposte. Codice ordine CND6AUCFF6.
2026年1月22日
自発的なレビュー
CashStar からの回答
Ciao, grazie per la tua recensione a 5 stelle e per averci segnalato il problema. Ci dispiace che il codice della tua card PSN da 10€ non sia arrivato e siamo pronti ad aiutarti. Per poter procedere con la verifica ti chiediamo gentilmente di controllare la tua casella email e rispondere al messaggio inviato da noreply.notifications@trustpilot.com, cosi potremo raccogliere le informazioni necessarie e assisterti al meglio.
Maurice V.
Team CashStar
I bought a 100 gbp PS gift card
I bought a 100 gbp gift card for PlayStation. It worked all well at the end and the credit was added properly, but I found it weird that I was not asked for my email - I've just received a link to the gift card (if I closed or refreshed my browser it would just disapear).
2026年1月9日
自発的なレビュー
CashStar からの回答
Hello Janko,
Thank you for sharing your feedback and for leaving us a 4‑star review. We are glad to hear that your 100 GBP PlayStation gift card worked properly and that the credit was added without any issues. We understand your concern about not being asked for your email and receiving the gift card link directly, and we appreciate you pointing this out. Delivery methods can vary depending on how the order is completed, but your comments help us identify opportunities to improve the experience. If you have any questions or need support in the future, our team is always ready to assist.
Regards,
Maurice V.
CashStar Team.
CashStar DOES Meaningfully Respond to Issues Via Public Forums.
EDIT (1/18/25): I have raised my rating to 3 stars from 1 after a full refund by CashStar of the original purchase price. Unfortunately I cannot give a more positive rating at this time for a couple reasons. It took more effort to rectify this than a simple initial request. Secondly the offering of the bonus value in the form of a half dozen "bonus cards" explicitly labeled as "Not Gift Certificates" so that their use could be severely restricted to a tiny subsection of theater concessions and not general use with Cinemark as was expected. I will in future ensure the missing terms of purchase and use are present (they weren't) first in general with gift cards and hope to find use for CashStar's services which in past have been good. This was a satisfactory solution on CashStar's part and I thank them for it.
__________________________________________________________
My "bonus cards" electronically sent along with my purchased Cinemark gift cards turned out to not only have a 2 month expiry period, but could ONLY BE USED FOR CONCESSIONS. Those were the only reasons I bought gift cards. I have purchased these in the past since I use them for movie tickets, and no such restrictions existed. No mention was made at point of sale. These also cannot be used for merchandise or alcohol.
Their "customer service line" never picks up, even after hours on hold, and I learned why. They did send back a prompt email via their online form request. A cheery note with tons of bizarre, irrelevant emoticons explained "Gift card sales are considered final because once they’re issued, there’s no way to confirm if they’ve been used." This is clearly untrue since both the user and the theater can check the balance at any time.
2026年1月10日
自発的なレビュー
CashStar からの回答
Hello there,
Thank you for sharing your feedback. We understand your concerns regarding the restrictions on bonus cards and the experience you had with our support channels. We truly want to assist you further and clarify this situation. Please check your email from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to resolve this for you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 01/14/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Gift card fraud
I have a giftcard from Boots.com sold by this company. I have had approximately 15 contacts with Boots via email, telephone and social media. They have refused outright to provide any assitance with serval members of staff admitting that BOOTS HAVE PROVIDED THEM WITH NO TRAINING TO ADDRESS SUCH ISSUES. they have been completely clueless, passing me from one agent to another, none with an answer or solution. they have directed me to contact CASHSTAR directly, which i have attempted to do via their website. I have clearly outlined the problem, and indicated that i just want to use the giftcard that I am legally entitled to. they have flatly ignored my correspondence. I am left out of pocket WITH NO ACCESS TO ANY SUPPORT OR ACCOUNTABILITY FROM EITHER BOOTS.COM OR CASHSTAR. AVOID BOTH.
2025年10月27日
自発的なレビュー
CashStar からの回答
Dear Helen,
Thank you for sharing your experience. We’re truly sorry to hear about the difficulties you’ve encountered and the frustration this has caused. Your feedback is important to us, and we want to make this right. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to assist you further. Once we have your information, we’ll work to resolve this promptly.
Warm regards,
Josh R.
CashStar Team.
Absolute scammers and Thieves DO NOT BUY!!!
Absolute scammers!
Friend got me a 50 dollar e-gift through the official roblox site. Guess what? It never came. Checked with support and they said they declined it. Funny cause the bank didnt. 50 bucks approved and no card hours later. They promised that they would escalate it. I know they will probs respond to this saying "Oh were sorry and well email you" I promise you if they do I will delete the review and leave a 5 star one. They probably Will never. Its beyond me how they have any sort of partnerships. I will pursue this until its resolved. Beware though that they charge you but claim they did not AND THEN... Nothing will happen. They count on little kids buying it with there allowance. It speaks volumes that they have over 1000+ 1 star negative reviews across 3 reviewing platforms. Thieves and Scammers that have no shame in lying. Oh and support was useless.
2026年1月10日
自発的なレビュー
CashStar からの回答
Dear Faze,
Thank you for sharing your experience with us. We’re very sorry to hear about the issues you encountered and understand how frustrating this must be. We’d like to review your order and work toward resolving this as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to assist you further. Your feedback is important to us, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
CashStar Team.
Appalling experience using this Company
Had the most appalling experience with this company. I bought 2 gift cards from them as Christmas presents for my grandson and actually thought I was dealing with PlayStation from the representation in the advertising. The order said I could get a refund up to 14 days after purchase if I hadn’t redeemed the codes.
I subsequently decided to ask for a refund as my grandson’s preferred the cash and emailed to request this. I was shocked when Cashstar responded saying they didn’t give refunds. I contacted PlayStation on their suggestion and they said they couldn’t help but gave me a reference for Cashstar confirming I had not used the codes.
Cashstar still refused to give me a refund and told me to go to my bank.
I feel this company has totally misrepresented the guarantee on their paperwork about my right to a refund and PlayStation are benefiting from this disreputable company.
You use them at your peril and if anything goes wrong they will never give you your money back.
12/01/2026
I have now had a response from this terrible company. This is what it said on my order about refunds:
Cancellation: You can cancel your purchase within 14 days from the date of purchase and receive a refund, provided that you have not redeemed the code. To request a refund contact us. Nothing in this email affects any rights you may have under local applicable law in respect of refunds for faulty products.
I therefore asked for a refund and DID NOT redeem the codes. This is what this company emailed me today:
Hi X
We are following up regarding your previous refund request for order XX. Please note that this case was previously escalated and reviewed. The resolution determined that a refund cannot be honored because the balance is not reflected in the order.
As outlined in our policy, there is a strict no-refund policy once eCards have been viewed. Due to this situation, we are unable to issue a refund.
We truly understand how frustrating this may be, and we appreciate your patience throughout this process. You are welcome to dispute the charges directly with your bank if you wish to pursue this further.
If you have any questions or need additional clarification, please reply to this email and we will be happy to assist you.
Thank you again for your understanding.
Warm regards,
Client Experience Specialist ll
2026年1月10日
自発的なレビュー
CashStar からの回答
Dear Josephine,
Thank you for sharing your experience with us. We’re truly sorry to hear about the frustration this caused and understand how disappointing this situation must feel. We’d like to review your case in detail and see how we can assist further. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary information to look into this for you. Your feedback is important to us, and we appreciate the opportunity to make things right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 01/12/2026:**
Hello Josephine, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Nonostante abbia pagato e sul sito self…
Nonostante abbia pagato e sul sito self service la carta risulta acquistata non ho mai ricevuto i codici.
Il servizio clienti continua a dire che l'ordine risulta non andato a buon fine ma è certamente una truffa
2026年1月7日
自発的なレビュー
CashStar からの回答
Ciao Italo,
Ci dispiace sapere della tua esperienza. Vorremmo aiutarti a risolvere il problema, ma abbiamo bisogno di alcune informazioni aggiuntive. Ti invitiamo a controllare la tua email per un messaggio da noreply.notifications@trustpilot.com e rispondere alla richiesta di dettagli. In questo modo potremo assisterti al meglio e chiarire la situazione."
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 01/13/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
Thieves! Terrible Customer Service
I wish there were an option to give zero stars. I ordered a gift card on December 12th, and it stated that it would be sent via next-day delivery with USPS. Christmas came and went, and I never received the card.
I contacted them at the end of December to follow up, and they told me to wait 15 business days due to Christmas traffic. It is now January 9th, and after contacting them again, I was told it can take up to 20 business days and that I should continue waiting!
I asked them to cancel the physical card and send a digital gift card instead, but they completely ignored that request. They have happily taken my money and delivered nothing. $250 gone!
I am furious at this appalling customer service!
UPDATE:
As you can see they offered to send an email to resolve this issue. However, not only did I never receive that email, they are claiming they cant help me because I didn’t reply. Just avoid them!
2026年1月9日
自発的なレビュー
CashStar からの回答
Hello Nourah,
Thank you for sharing your feedback. We’re truly sorry for the delay and the frustration this has caused. We’d like to assist you further and resolve this as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to help you with your order. We appreciate your patience and look forward to making this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 01/13/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
Cashstar legitime ?
Bonjour, j'ai acheté pour 50 € de cartes cadeaux sur le site PlayStation, qui m'a redirigé vers Cashstar. Au moment du débitsur mon compte un message d'erreur m'a indiqué qu'il y avait un problème. Est-ce une arnaque ? Vais-je vraiment être remboursé ou dois-je porter plainte ? Je voulais acheter un jeu en promotion sur le Play Store, et son prix ne sera plus le même le 8 de ce mois inadmissible !!
2026年1月5日
自発的なレビュー
CashStar からの回答
Bonjour, merci d’avoir partagé votre expérience. Nous comprenons votre inquiétude et souhaitons vous aider rapidement. Veuillez vérifier votre boîte mail pour un message provenant de noreply.notifications@trustpilot.com, car nous avons besoin de quelques informations supplémentaires pour examiner votre commande et vous apporter une solution. Soyez assuré que nous prenons votre situation au sérieux et ferons le nécessaire pour résoudre ce problème.
Josh R.
CashStar Team.
Achat du 3 janvier 2025
Achat du 3 janvier 2025, aucun code reçu , c scandaleux..
J’espère avoir un remboursement ou le code en lui même .
Je n’est reçu aucun e-mail ..
numéro de commande : CND6AHYGR6
Achat le : 3janvier 2026
2026年1月3日
自発的なレビュー
CashStar からの回答
Bonjour, merci pour votre avis. Nous sommes désolés pour la gêne occasionnée. Afin de pouvoir vous aider rapidement, veuillez consulter l’e-mail envoyé par noreply.notifications@trustpilot.com et nous fournir les informations demandées. Cela nous permettra de résoudre votre problème dans les meilleurs délais.
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 01/08/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
Roblox giftcard
Originally on the 24th of December I had ordered a gift card, around £100, and didn't receive it. The transaction is still pending for it to this day, I have tried many ways of contacting their customer support but it takes more than a week supposedly. On top of that, I chose to give it the benefit of the doubt and try again, this time with a lower amount (£50). Both transactions failed and stuck in pending, no gift card received, and am now having to wait for their support to help me out.
2025年12月31日
自発的なレビュー
CashStar からの回答
Hello Nasim,
Thank you for sharing your experience. We’re sorry to hear about the issues with your gift card orders and the delay in support. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com and respond with the requested details so we can resolve this for you as quickly as possible.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 01/02/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
I bought a Roblox 10€ gift Card today
I bought a Roblox 10€ gift Card today, I haven't received the code, I tried to ask support, they send me with "auto support", can't see my gift card anywhere, ask then using the email the provide for Roblox for cards support, I ask them for refund, no answer too.
2026年1月1日
自発的なレビュー
CashStar からの回答
Hello Vanessa,
Thank you for sharing your experience. We’re sorry to hear you haven’t received your Roblox gift card and that our support process didn’t meet your expectations. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly.
Regards,
Maurice V.
CashStar Team.
Scam scam scam
Scam scam scam! Somehow processed orders against my card without authorisation and refused to rectify. Avoid at all costs
2025年12月29日
自発的なレビュー
CashStar からの回答
Hello Thomas,
Thank you for sharing your feedback. We take concerns like yours very seriously and want to assist you further. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to investigate and resolve this matter promptly. Your satisfaction and security are our top priorities.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 01/01/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Customer suport is non-existent
Customer support is non-existent. I'm having trouble with a gift card link for Sony PlayStation that I bought to surprise someone, so I did not opt for the email version. Neither I nor the recipient can see any gift card code. We are being prompted for an email address, but I opted to send this via link rather than email, so that information was never provided. Tried to register a support ticket but I never get any email confirmation (like a ticket ID for reference). Live chat does not work at all.
Update 15 JANUARY 2026: I have confirmation from both CashStar Support (US) and Sony PlayStation Support (Romania) that, despite the PlayStation website directing me to make the purchase, they will not provide the product or a refund because I am outside the US.
Crucially, I was charged but never even received the 12-digit code. Their stance implies it is acceptable to bill international customers, deliver nothing, and refuse refunds based on location. There is no geo-lock for customers to stop them from being able to buy things they can't even use or get refunds for in other geographies.
2025年12月30日
自発的なレビュー
CashStar からの回答
Hello,
Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you’ve encountered with your PlayStation gift card and the challenges in reaching support. We want to help resolve this as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we need to gather some details from you to assist further. Your feedback is important, and we appreciate your patience while we work to make this right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 01/01/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Scandaleux
ACHAT NON REÇU
Achat effectué pour 20€ et je reçois un lien vide , depuis, plusieurs mail envoyés au service assistance client mais aucune réponse.
Et on ne sait rien faire HONTEUX
2025年12月27日
自発的なレビュー
CashStar からの回答
Bonjour, nous sommes désolés d’apprendre votre expérience et nous comprenons votre frustration. Nous souhaitons vous aider à résoudre ce problème rapidement. Veuillez vérifier votre boîte mail pour un message provenant de noreply.notifications@trustpilot.com, car nous avons besoin de quelques informations supplémentaires pour pouvoir vous assister. Merci de nous donner l’opportunité de corriger cela.
Josh R.
CashStar Team.
**MISE À JOUR DE CASHSTAR LE 31/12/2025 :**
Bonjour, merci beaucoup de nous avoir communiqué vos coordonnées. Notre équipe travaille activement sur votre dossier et vous recevrez une mise à jour prochainement. Nous apprécions vos commentaires et espérons résoudre ce problème à votre entière satisfaction afin de regagner votre confiance en nos services.
Josh R.
CashStar Team.
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