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Same issues with other fellow Robloxian here. I purchased a 15$ card and it direct me to a page that doesnât work with the message âcannot display card at the momentâ if itâs an issue on the compa... ãã£ãšèŠã
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2025 - Bought a gift card 2026 - Realized that my friend didn't use it because he cant. I tried it on my own, I cant. Asked customer service and they made us try on different devices, emails, inter... ãã£ãšèŠã
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I used this site a few times years ago with no issue and recently decided to give it another try and make an order. First I tried paying with Revolut. For some weird reason, they cancelled it... ãã£ãšèŠã
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I ordered a $10 Roblox card through CashStar, and never received the code or confirmation email. I contacted support and never got an email back, even after a whole week of waiting. Iâve been scamm... ãã£ãšèŠã
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CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
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I accidentally ordered a snapchat 29.99 E-card card. Cash star is refusing to give me a refund. There is a link provided to redeem the gift card and I never pressed the link. I also emailed a photo showing proof that I never redeemed the e-gift card. It would be shown on their end if I did. My advice is to stay far away from this company. They will steal your money. There is a reason they have a 1.3/5 stars.
CashStar ããã®åç
Hello Isabel,
Thank you for sharing your feedback. We understand your concern and want to assist you further. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional details to review your case and provide the best possible resolution. Your experience matters to us, and we appreciate the opportunity to make this right.
Regards,
Maurice V.
CashStar Team.
I have recently gone on maternity leave and was kindly gifted an BOOTS e-gift card from my US/UK colleagues for £250. I recently went to use the gift card for some nappies and formula, and the card doesnât work due to validation issues. I have reached out to BOOTS who said it is with Cash Star. I have filled in an online form and still waiting for someone to come back to me. It is so disappointing that a thoughtful gift that would be useful around Christmas time whilst on maternity cannot be used
CashStar ããã®åç
Hello Asha,
Thank you for sharing your experience. Weâre truly sorry for the inconvenience caused, especially during such an important time for you. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 12/23/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
16th of December 2025 - Terrible service. Order 2 gifts cards for PlayStation at â¬60 each for a Christmas present and was told Iâd be provided a link. Instead I got charged, and received no indication that I even purchased them, only knowing I got charged by Cashstar via the charge of â¬120 under Sony gift card. Very disappointed and if I donât receive what I paid for or a refund I will absolutely be doing a charge back despite the consequence of being blacklisted from psn.
17th of December 2025 - The reply they left is a lie and I have not received any email or a refund as of now.
CashStar ããã®åç
Hello Jade,
Weâre sorry to hear about your experience. We understand how important it is to receive your gift cards promptly, especially during the holidays. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com and respond so we can gather the necessary details to resolve this issue quickly. Thank you for bringing this to our attention.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/18/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Pague $300 pesos mexicanos por una tarjeta de regalo de Roblox y ni he recibido el código para canjearla en mi email.
Quiero proceder y saber si necesito pedir mi reembolso o si va a llegar mi código de giftcard a mi correo.
CashStar ããã®åç
Estimada Monica,
Gracias por compartir tu experiencia con nosotros. Lamentamos que no hayas recibido el código de tu tarjeta de regalo de Roblox después de realizar el pago, entendemos lo importante que es para ti recibirlo a tiempo. Para poder ayudarte de inmediato, por favor revisa tu correo electrónico, ya que te hemos enviado un mensaje desde noreply.notifications@trustpilot.com para recopilar la información necesaria y resolver este inconveniente. Agradecemos tu paciencia y queremos asegurarnos de que esto se solucione lo antes posible.
Saludos cordiales,
Josh R.
CashStar Team.
**ACTUALIZACIÃN DE CASHSTAR 17/12/2025:**
Hola Monica, muchas gracias por compartir tu información de contacto con nosotros. Nuestro equipo está trabajando activamente en tu caso y recibirás una actualización en breve. Agradecemos tus comentarios y esperamos resolver este caso a tu entera satisfacción para que recuperes tu confianza en nuestro servicio.
Saludos cordiales,
Josh R.
Equipo CashStar.
After redeeming the giftcard itself on cashstars website, I used the credit to buy a £30 boots card. Cashstar then gave me a website link instead of a code number and didnât give me a security code. The website link apparently doesnât exist when I try to use it and boots customer service says it out of their hands. Such a Scam and waste of time
CashStar ããã®åç
Dear Amy,
Thank you for sharing your experience with us. Weâre sorry to hear about the trouble you encountered when trying to use your Boots gift card. We understand how frustrating it must be when a link doesnât work as expected. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to resolve this issue promptly. Your feedback is important to us, and weâre committed to making this right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 12/17/2025:**
Hello Amy, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
I've been talking to "Customer Support" for 3 days. I've sent 8 emails asking for a voucher to be re-allocated to a different email address. Every single time they claim the voucher has been updated, but it fails to work with an identical problem.
The emails are definitely AI generated, no human is involved with the process, I'm unable to request a refund and I'm unable to get a resolution to my problem.
My money is as good as stolen at this point and the company are the biggest scam going. I will be filing a small claims court challenge shortly.
Edit 14/12/2025 - we are up to 12 emails now, the same problem persists. Unable to redeem the gift card, customer support claiming they've solved the issue and being refused a refund. Small claims court action starting if not resolved in the next 3 days.
CashStar ããã®åç
Hello Paul,
Thank you for sharing your feedback. Weâre truly sorry to hear about the difficulties youâve experienced and understand how frustrating this must be. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional details to resolve this issue promptly. Your satisfaction is important to us, and we appreciate your patience while we work to make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/12/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Ho acquistato una gift card per 60⬠della playstation,non mi Ú stata consegnata e inoltre mi era stato detto che avrei ricevuto un rimborso,ma del rimborso non ne ho visto nemmeno lâombra
voglio un rimborso a tutti i costi e spero che gli operatori cashstar risolveranno questo problema il più presto possibile visto che 60⬠non sono 2 spicci,attendo risposte
CashStar ããã®åç
Grazie per aver condiviso la tua esperienza. Comprendiamo quanto questa situazione possa essere frustrante e vogliamo aiutarti a risolverla il prima possibile. Ti invitiamo a controllare la tua email per un messaggio da noreply.notifications@trustpilot.com, poiché abbiamo bisogno di alcune informazioni aggiuntive per poter procedere e offrirti assistenza. Il tuo feedback Ú importante per noi.
Maurice V.
CashStar Team.
**AGGIORNAMENTO DA CASHSTAR.COM 11/12/2025**
Grazie mille per aver condiviso con noi i tuoi dati di contatto. Il nostro team sta lavorando attivamente al tuo caso e dovresti ricevere aggiornamenti a breve. Apprezziamo i tuoi commenti e speriamo di risolvere questo caso in modo soddisfacente per te e ripristinare la tua fiducia nel nostro servizio.
Maurice V.
Team Cashstar
I paid 20$ for my Roblox giftcard on 4 December
but i still not received the gift card through.It says unable to process your order.I dont get a refund until now.The refund process is too terrible.
CashStar ããã®åç
Dear Hazim,
Thank you for sharing your experience with us. Weâre sorry to hear about the delay and the frustration this has caused. To assist you further, we need to verify some details about your order. Please check your email for a message from noreply.notifications@trustpilot.com, as it contains instructions for securely providing your information. Once we receive that, weâll work quickly to resolve this for you.
Warm regards,
Josh R.
CashStar Team.
Jâai tenté de prendre une carte cadeau sur Hotels.com, ils sont capables de me débiter mais pas de me fournir la carte-cadeau en question ni le bonus. Je nâai pas de reçu de transaction alors que la carte a bien été débitée.
Câest clairement du vol et du scam
CashStar ããã®åç
Chérie Mia,
Merci dâavoir partagé votre expérience avec nous. Nous sommes désolés dâapprendre que vous avez rencontré des difficultés avec votre commande et que vous nâavez pas reçu la carte-cadeau ni le bonus malgré le débit. Nous souhaitons résoudre ce problÚme rapidement. Veuillez vérifier vos e-mails pour un message provenant de noreply.notifications@trustpilot.com, car nous avons besoin de vos informations afin de vous aider davantage. Une fois que nous aurons vos détails, nous examinerons la transaction et trouverons une solution.
Josh R.
CashStar Team.
An zwei unterschiedlichen Tagen gleiches Problem. Ich wollte einen 30⬠Gutschein, es hat nicht geklappt...Umsatz ist dennoch vorgemerkt am 06.12... eine Mail mit hinweis Fehler in der Bestellung, aber kein Code.
Habe die Bestellung dann am 07.12. erneut geschlossen...jetzt kam nicht einmal eine Mail...Geldeinzug ist wieder vorgemerkt.
Keine Kontaktmöglichkeit! Ich erwarte die Stornierung beider Bestellungen bzw. EinzÌge!
CashStar ããã®åç
Vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben. Es tut uns sehr leid zu hören, dass Sie bei Ihren Bestellungen auf Schwierigkeiten gestoÃen sind und keine klare RÃŒckmeldung erhalten haben. Wir möchten das Problem schnellstmöglich fÃŒr Sie lösen. Bitte prÃŒfen Sie Ihre E-Mails auf eine Nachricht von noreply.notifications@trustpilot.com, da wir Ihre Daten benötigen, um Ihnen weiterhelfen zu können. Sobald wir Ihre Informationen haben, kÃŒmmern wir uns um die ÃberprÃŒfung der Bestellungen und der vorgemerkten Abbuchungen.
Josh R.
CashStar Team.
**UPDATE VON CASHSTAR 12.09.2025:**
Hallo, vielen Dank, dass Sie uns Ihre Kontaktdaten mitgeteilt haben. Unser Team bearbeitet Ihren Fall bereits und Sie erhalten in KÌrze eine RÌckmeldung. Wir freuen uns Ìber Ihr Feedback und hoffen, Ihren Fall zu Ihrer Zufriedenheit lösen zu können, um Ihr Vertrauen in unseren Service wiederherzustellen.
Josh R.
CashStar Team.
Geschenkeguzschein gekauft und nichts bekommen. Service unter aller Sa.u. Lasst die Finger davon. Traurig das sich Sony von so einem Verein nicht trennt. Ohne Worte . . . .
UND WARUM!? Warum Àndert das Cashstar nicht???! Wollt ihr echt so mies abschneiden? Also wenn man keine Ambitionen hat die Berwertungen mal zu verbesser, dann tschÌss. . . . Ich werde es definitiv weitertragen. Seid euch da mal sicher. . .
CashStar ããã®åç
Vielen Dank fÃŒr Ihr Feedback. Es tut uns sehr leid zu hören, dass Sie Probleme mit Ihrem Geschenkgutschein hatten. Um Ihnen weiterhelfen zu können, benötigen wir einige zusÀtzliche Informationen. Bitte prÃŒfen Sie Ihre E-Mails â Sie sollten eine Nachricht von noreply.notifications@trustpilot.com erhalten haben. Dort finden Sie Anweisungen, wie Sie uns die erforderlichen Details sicher ÃŒbermitteln können. Wir möchten sicherstellen, dass Ihr Anliegen schnell gelöst wird.
Maurice V.
CashStar Team.
**UPDATE VON CASHSAR.COM, 12.09.2025**
Vielen Dank, dass Sie uns Ihre Kontaktdaten mitgeteilt haben. Unser Team bearbeitet Ihren Fall derzeit und Sie erhalten in KÌrze eine Aktualisierung. Wir wissen Ihre RÌckmeldung sehr zu schÀtzen und hoffen, diesen Fall zu Ihrer Zufriedenheit zu lösen, um Ihr Vertrauen in unseren Service wiederherzustellen.
Maurice V.
CashStar-Team
Bought Odeon gift cards for my own use on Black Friday (26th Nov)
Card is not accessible via the link Cashstar sent me.
Repeatedly get this error message:
That challenge attempt failed. Please try again.
Have checked and double checked that I am inputting the correct email address - I am.
Have contacted Cashstar 3 times over 6 days via the customer support link on their website - no answer.
No phone number to contact them.
Odeon have said they will chase it up, but have not got back to me.
It's terrible service and I will never use them again.
I will keep going on at them until I can use these gift cards and use them asap so I no longer have to deal with this company.
Useless
CashStar ããã®åç
Hello Melissa,
Thank you for sharing your feedback. Weâre truly sorry for the inconvenience youâve experienced with accessing your Odeon gift cards and for the delay in our response. We take this matter seriously and want to resolve it as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional details to assist you further. Your patience is greatly appreciated, and weâre committed to making this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/05/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Je suis obligée de modifier mon message suite a votre réponse a mon avis ya une heure.vous affirmez m avoir repondu sur une adresse mail autre que celle ci laquelle?je vous informe que j ai deja envoyé toutes les informations nécessaires a ce stade votre gestion du dossier est inacceptable. Je vous demande donc une resolution immédiate par un remboursement avec preuve a l appui
Message du 2 Decembre :Bonjour,
Je viens d'effectuer une commande pour une carte cadeau à 100e que je n'ai pas reçu. J'ai reçu un mail me disant que ma commande n'a pas pu etre traitée et juste aprÚs, un mail confirmant ma commande.
J'espÚre être remboursée...
CashStar ããã®åç
Merci de nous avoir fait part de votre expérience. Nous sommes désolés des difficultés rencontrées concernant votre commande de carte cadeau et les courriels que vous avez reçus. Afin de vous aider au plus vite, veuillez consulter votre boîte de réception ; vous devriez y trouver un message de noreply.notifications@trustpilot.com. Nous avons besoin de quelques informations pour examiner votre commande et vous proposer une solution. Nous vous remercions de votre patience et restons à votre disposition.
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/03/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
I spent a total of $30 on Roblox Gift Cards or £22 (because I reside in the UK) and my friends say they cannot view the link that i've sent to them because it says Page Not Found, so I tried going on the link myself and it said the same thing, i've sent an inquiry to Customer Support more than half a day ago and still no response, and calling has made it all the more difficult especially because i'm in the UK.
CashStar ããã®åç
Hello Nathan,
Thank you for sharing your feedback. Weâre sorry to hear about the trouble accessing your Roblox Gift Card link and the delay in getting assistance. To help resolve this quickly, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to investigate and provide a solution. We appreciate your patience and look forward to assisting you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/03/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Received a usual promotional e-mail from a restaurant which I have a rewards card for (Sizzling Pubs). They were promoting a discount on gift cards so I went through the steps to purchase an e-gift card but received no order confirmation or the e-gift card itself as I arranged to have it directly sent to me.
I submitted a customer enquiry via the form on the site but not heard back so called customer services today (0331 630 5409) and spoke to Sam. He asked for some details but could not track my order and did not offer any alternative to try and help. Just kept reverting back to "I am unable to locate your order m'am". When I asked how I could escalate this, I was told to refer to the website. I confirmed I already submitted a form and calling was my only option left so I've now had to raise a dispute with my bank to try and get my money back!
CashStar ããã®åç
Dear Lindsey,
Thank you for sharing your experience, and Iâm truly sorry for the frustration this has caused. We understand how disappointing it is not to receive your e-gift card or confirmation after completing a purchase, and we appreciate you taking the time to reach out through multiple channels. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to locate your order and resolve this promptly. Weâre committed to making this right and appreciate your patience while we work on a solution.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 12/03/2025:**
Hello Lindsey, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
I have paid £50 for a Roblox giftcard and I have not recieved my giftcard through email. They happily take my money, but provide me with nothing. I am extremely disappointed Roblox would pick such an awful service. Either provide me with my giftcard, or I want my money back.
CashStar ããã®åç
Hello there,
Thank you for sharing your feedback. Weâre sorry to hear about the issue with your Roblox gift card and understand how frustrating this must be. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to resolve this promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 11/29/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
I bought a PlayStation gift card only for them to say that it cannot be sent. The email they sent said that they would refund me and I have already contacted support on their website twice. I just want my money back ð«©
CashStar ããã®åç
Hello there,
Thank you for sharing your feedback. Weâre sorry to hear about the inconvenience you experienced with your PlayStation gift card order. To assist you further and ensure your refund is processed promptly, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional details to resolve this for you. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/02/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
CashStar Team.
This evening, I purchased a gift card via Hotels.com and it directed me to page to get this gift card.
I have completed the order, and I still have not recieved anything though via email or via the portal.
I have tried to sign in, but when I do this, I get no email and no link comes through.
I am very concerned that this is a scam and don't know what to do now.
Please can someone help regarding this, I have tried "Live help" but this does not work at all.
I have sent a customer service message, but still nothing.
Why is this so hard just to get a simple gift card.
CashStar ããã®åç
Hello James,
Thank you for sharing your feedback. Weâre sorry to hear about the difficulties youâve experienced with your gift card purchase. To assist you further, please check your email inbox (including spam/junk folders) for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to resolve this issue promptly. Once you respond, our team will work to ensure you receive your gift card without delay.
Regards,
Maurice V.
CashStar Team.
Hi cashstar, I order 10 dollar robux from your website still haven't got the robux and wondering how long it takes and also promo code.
Update 30th of November still haven't gotten robux and done details so what happens now.
CashStar ããã®åç
Hello, thank you for sharing your feedback. Weâre sorry to hear you havenât received your Robux yet and understand how frustrating that can be. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to look into your order and help resolve this quickly. We appreciate your patience and look forward to getting this sorted for you.
Warm regards,
Josh R.
CashStar Team.
I had to cancel an order I made (using both a gift card balance and my credit card). I got an email saying order was cancelled, and I would get a refund of both gift card and credit card. I then tried to use my gift card and it is showing that the "card has no available funds left." Tried calling CashStar and the automated message says I have $0 on my card. Horrible service. No one likes the feeling of having lost money. Companies should not be using CashStar. Even if it is not the company's fault, I will think twice about purchasing anything from a website that uses CashStar.
CashStar ããã®åç
Hello Cristina,
Thank you for sharing your experience with us. We understand how concerning it is to see a zero balance after a canceled order, and weâd like to review this situation and assist you further. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to investigate and resolve this for you. We appreciate your feedback and the opportunity to make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 11/26/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
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