レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Same issues with other fellow Robloxian here. I purchased a 15$ card and it direct me to a page that doesn’t work with the message “cannot display card at the moment” if it’s an issue on the compa... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

2025 - Bought a gift card 2026 - Realized that my friend didn't use it because he cant. I tried it on my own, I cant. Asked customer service and they made us try on different devices, emails, inter... もっず芋る

䌁業が回答したした

5぀星のうち2の評䟡

I used this site a few times years ago with no issue and recently decided to give it another try and make an order. First I tried paying with Revolut. For some weird reason, they cancelled it... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

I ordered a $10 Roblox card through CashStar, and never received the code or confirmation email. I contacted support and never got an email back, even after a whole week of waiting. I’ve been scamm... もっず芋る

䌁業が回答したした

䌁業情報

  1. ビゞネス サヌビス

さたざたな倖郚゜ヌスから提䟛された情報

CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.


連絡先

  • Middle Street 129, 04101, Portland, 米囜

  • cashstar.com

1.2

ひどい

TrustScore 5段階評䟡の1

786件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

1.2

すべおのレビュヌ

(786)

過去12か月のレビュヌ数: 158ä»¶

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

Request for Refund or Immediate Delivery

Hello,

I placed an order more than 24 hours ago for a $10 Roblox Gift Card, but I have not received any confirmation email, the product I paid for, or even an automated reply. The payment was processed through PayPal but remains in authorization status, and customer support has not responded.

Order Details:

Transaction ID: 751071229F673911N

Payment Format ID: CNPZD78AN6M

Order Reference: ROBLOX D37WXAXQX

This purchase was intended as a gift (birthday option selected), so timing was important. I either request immediate delivery of the purchased card or a full refund of the amount paid.

At this point, this website appears unreliable since it has failed to deliver the product or respond to customer inquiries. I expect a quick response and immediate resolution.

2025幎10月15日
自発的なレビュヌ
CashStar ロゎ

CashStar からの回答

Hello Brandon,

Thank you for taking the time to share your experience—we’re very sorry to hear that you haven’t received your Roblox gift card or a confirmation email after placing your order. We understand how disappointing this must be, especially since the purchase was meant as a birthday gift and timing was important. We’d like to review your order and help resolve this as quickly as possible. Please check your inbox for a message from noreply.notifications@trustpilot.com
and reply with your details so we can investigate further and ensure you receive the assistance you need.

Warm regards,
Gaby S.
CashStar Team.

**UPDATE FROM CASHSTAR 10/19/2025:**  

Hello Brandon, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.  

Warm regards, 
Josh R.  
CashStar Team.

5぀星のうち1の評䟡

I accidentally ordered a physical gift


I accidentally ordered a physical gift card and tried to cancel it within 30 minutes or placing the order. After contacting customer service, I was told that it was non refundable because there is a potential for fraud. How can you not cancel the order? There was no way that that I could have received the card.

I contacted them again and they did that according to their terms and conditions, gift cards are non refundable.

This is unacceptable, the company 100% could have refunded my money before the card shipped. It is a deceptive and malicious act.

I will be contacting Oura ring, and American Express customer service.

***Update 10/18/2025*****
CashStar sent me an email saying that they would like to help me. I emailed them two days ago and have yet to hear anything back. Seems like they wanted to save face and put in hear that they “were working towards a solution”. Still haven’t gotten my money back.

2025幎10月14日
自発的なレビュヌ
CashStar ロゎ

CashStar からの回答

Dear Martin,

Thank you for sharing your experience—we’re very sorry to hear about the frustration this situation has caused. We understand how disappointing it must be to have your cancellation request denied, especially so soon after placing the order. While our policies around physical gift cards are in place to help prevent fraud, we absolutely want to take a closer look at your case. Please check your inbox (including spam/junk folders) for an email from noreply.notifications@trustpilot.com—we’ve sent a request to gather more information so we can assist you further. We appreciate your feedback and the opportunity to make this right.

Warm regards,
Josh R.
CashStar Team.

**UPDATE FROM CASHSTAR 10/19/2025:**  

Hello Martin, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.  

Warm regards, 
Josh R.  
CashStar Team.

5぀星のうち1の評䟡

terrible

terrible. give me my refund. I spent 300 USD to give my little sister headless on roblox for a suprise and now I am left -$300 for no reason, I lost my money, and I want it back. I’ve contacted support and called twice and they said i’ll get a refund in 24-48 hours. If i don’t get it by then it is guaranteed a scam and I will be filing a dispute with my bank and report to consumer protection. my order number is #CNPZD78MABU and I am expecting a refund ASAP. If you can take my money so quickly, why can’t you give me back my money just as quick. Just terrible. absolute a-holes

2025幎10月13日
自発的なレビュヌ
CashStar ロゎ

CashStar からの回答

Hello,

Tthank you for reaching out and sharing your experience. We're truly sorry to hear about the frustration you've encountered regarding your recent order. We understand how important this purchase was, especially as a surprise for your sister, and we regret that it didn’t go as expected. We’ve noted your concerns about the refund timeline and want to help resolve this as quickly as possible. To proceed, please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve sent a request for additional information so we can assist you further. We appreciate your patience and look forward to making this right.

Warm regards,
Josh R.
CashStar Team.

5぀星のうち1の評䟡

Two purchases, nothing received

Bought two gift cards on roblux.cashstar.com. The site showed an error after payment. Tried again with another credit card: same error -but the money was still taken from my account, for both purchases.
I received nothing, no gift card, no confirmation, and customer service is completely unreachable.
This site is fraudulent and not trustworthy. Avoid it at all costs! I have lost my money and there is no way to get a refund.

2025幎10月12日
自発的なレビュヌ
CashStar ロゎ

CashStar からの回答

Dear Marcelo,

We’re very sorry to hear about your experience and truly understand how concerning it is to see charges go through without receiving your gift cards or confirmation. This is not the experience we want for our customers, and we take these matters seriously. To help resolve this quickly, please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve reached out via Trustpilot to gather the necessary information and assist you further. Thank you for bringing this to our attention.

Warm regards,
Josh R.
CashStar Team.

**UPDATE FROM CASHSTAR 10/14/2025:**  

Hello Marcelo, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.  

Warm regards, 
Josh R.  
CashStar Team.

5぀星のうち1の評䟡

avoid (for now)

similar to john's review, i also bought a 300 dollar giftcard for a friend and they claimed they would refund my purchase, it's been almost 48hrs and still no sign of a refund, they also did not get back to my when i emailed them about the incident, i have bought from them before and have had zero issue so i'm a little confused as to why it's now beginning to cause trouble, they'll probably reply with the same copy paste response they give everyone anyway

if this matter is resolved quickly i will be updating this review!

(edit 15/10/2025) my bank gave me a refund then took it off me an hour later (?), still have not received payment but I will update if this changes!

2025幎10月10日
自発的なレビュヌ
CashStar ロゎ

CashStar からの回答

Dear John,

Thank you for sharing your experience—we’re sorry to hear about the delay in your refund and the lack of response to your email. We understand how confusing and frustrating this must be, especially since you've had smooth transactions with us in the past. We want to make this right and assist you as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve reached out via Trustpilot to gather the necessary details to help resolve this issue. We appreciate your patience and hope to turn this around for you.

Warm regards,
Josh R.
CashStar Team.

**UPDATE FROM CASHSTAR 10/14/2025:**

Hello John, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Warm regards,
Josh R.
CashStar Team.

5぀星のうち1の評䟡

Da denuncia

Da denuncia. Ho acquistato una gift card dal valore di 80€. Mai arrivata e del rimborso neanche l’ombra. Una vergogna
Ho provato a chiamare e mandare decine di mail, neanche una risposta
Il numero oltretutto sembra non attivo
Che vergogna

2025幎10月12日
自発的なレビュヌ
CashStar ロゎ

CashStar からの回答

Ci dispiace moltissimo per quanto accaduto e comprendiamo perfettamente la frustrazione nel non aver ricevuto la gift card da €80 né un rimborso. Questo non rispecchia il servizio che vogliamo offrire. Per poter assisterti al meglio, ti chiediamo gentilmente di controllare la tua casella email per un messaggio da noreply.notifications@trustpilot.com—ti abbiamo contattato tramite Trustpilot per raccogliere le informazioni necessarie e aiutarti a risolvere il problema. Grazie per la tua pazienza.

Josh R.
CashStar Team.

5぀星のうち1の評䟡

I paid €75 for a PlayStation gift card


I paid €75 for a PlayStation gift card on playstation.cashstar.com. The site showed an error after payment, but the money was still taken from my account.
I received nothing, no gift card, no confirmation, and customer service is completely unreachable.
This site is fraudulent and not trustworthy. Avoid it at all costs! I have lost my money and there is no way to get a refund.

2025幎10月11日
自発的なレビュヌ
CashStar ロゎ

CashStar からの回答

Hello Zina,

Thank you for sharing your experience with us. We're very sorry to hear that you encountered an error during your purchase and did not receive your PlayStation gift card or confirmation. We understand how concerning this situation is and want to help resolve it as quickly as possible. Please check your inbox for a message from noreply.notifications@trustpilot.com. It contains a secure link where you can provide your contact details so we can investigate and assist you further. We appreciate your patience and look forward to making this right.

Regards,
Maurice V.
CashStar Team.

5぀星のうち1の評䟡

I ordered a PlayStation gift card then


I ordered a PlayStation gift card then it said payment error and declined yet my card was charged for $310 but I never got a card or email. Then I tried again with a different credit card for $310 thinking it was rejected by my bank and the same message saying declined happened and the page refreshed but my card was charged again. I am out $620 with no gift cards. What am I supposed to do? I just want a refund of my money and to move on. If the company can refund that would be a large improvement for customer service.

Update 10/12: Maurice, I replied with my information to the Cashstar email and look forward to hearing from you all.

2025幎10月9日
自発的なレビュヌ
CashStar ロゎ

CashStar からの回答

Hello there,

Thank you for your feedback and for bringing this to our attention. We're very sorry to hear about the issues you experienced with your PlayStation gift card purchase and the duplicate charges. We understand how frustrating this must be. To assist you further, we kindly ask you to check your inbox for a message from noreply.notifications@trustpilot.com. This email contains a secure link where you can share your contact details with us so we can investigate and resolve this matter promptly. We appreciate your patience and look forward to making this right.

Regards,
Maurice V.
CashStar Team.

5぀星のうち1の評䟡

Scammed out of $300

I bought a $300 roblox gift card on the 9th of October. To my surprise, the order was unable to be processed and was now being issued back as a refund. Well, it's been close to 24 hours with no refund, and I do understand that the wait time is said to be from 24 to 48 hours, but reading reviews on other sites leads me to believe that the money can be refunded almost immediately rather than having to wait for so long. Is this some sort of investment fraud? My little brother keeps crying to me about when he can get his robux, and as it is, he won't be able to. Please refund this order ASAP.

2025幎10月9日
自発的なレビュヌ
CashStar ロゎ

CashStar からの回答

Hello John,

Hi, thank you for sharing your experience. We're sorry to hear that your Roblox gift card order was unable to be processed and understand your concern regarding the refund timeline. We’d like to ensure everything is proceeding correctly. Please check your inbox for a message from noreply.notifications@trustpilot.com and respond with your details so we can look into this further and assist you directly. We appreciate your patience and hope to resolve this promptly.

Regards,
Maurice V.
CashStar Team.

**UPDATE FROM CASHSTAR 10/11/2025:**

Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
CashStar Team.

5぀星のうち1の評䟡

I bought a 25 dollar gift card and it


I bought a 25 dollar gift card and it said payment declined 3 times but still took my money? 🀣 Its a scam ts so annoying im in the military too so I'm not getting paid next week. Need this gift card to pay for my account to get unbanned please respond cashstar. Already put in a email and got no response after a couple days.

2025幎10月8日
自発的なレビュヌ
CashStar ロゎ

CashStar からの回答

Hello there,

Hi, thank you for sharing your experience. We're sorry to hear about the issues you've encountered with your gift card purchase and understand how frustrating this must be—especially given your circumstances. We’d like to investigate this further and assist you directly. Please check your inbox for a message from noreply.notifications@trustpilot.com and respond with your details so we can look into your case. We appreciate your patience and hope to resolve this promptly.

Regards,
Maurice V.
CashStar Team.

**UPDATE FROM CASHSTAR 10/11/2025:**

Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
CashStar Team.

5぀星のうち1の評䟡

OPLICHTERS VOOR PLAYSTATION

Ik heb een Playstation giftcard gekocht en zij gebruiken Cashstar, nu heb ik een code gekregen die niet werkt en ben ik voor 60 euro opgelicht. Ik ben al 4 maanden in contact met Cashstar en Playstation en kreeg de eerste 3 maanden te horen 'oh wat vervelend, dit kan makkelijk worden opgelost! maar wel via hen en niet ons' en dat zeiden beiden partijen over elkaar. Heb wel 10 keer gehoord hoe het 'nu intern geëscaleerd is en per direct zou worden opgelost'. Tot ze na 3 maanden het lef hadden om te zeggen "de aankoop is te lang geleden dus u heeft geen recht meer op een terugbetaling, de case wordt gesloten". Ik heb net Playstation gebeld om aan te geven dat ik ze formeel ga aanklagen en nu is het weer "intern geëscaleerd". GEEN PLAYSTATION GIFTCARDS KOPEN DUS!!

2025幎10月10日
自発的なレビュヌ
CashStar ロゎ

CashStar からの回答

Beste klant, bedankt voor het delen van uw ervaring. Het spijt ons te horen dat u problemen heeft ondervonden met uw PlayStation giftcard en dat het oplossen hiervan frustrerend is verlopen. We willen dit graag verder onderzoeken en u zo goed mogelijk helpen. Zou u alstublieft uw gegevens willen bevestigen via de e-mail die u heeft ontvangen van noreply.notifications@trustpilot.com? Zodra we uw informatie hebben, kunnen we dit intern verder oppakken. Bedankt voor uw geduld.

Maurice V.
CashStar Team.

5぀星のうち1の評䟡

I ordered one $100 psn card

I ordered one $100 psn card, it said my payment did not go through and so i used another card and had the same issue saying declined. Both transactions took my $100 and i never received any gift card and I am now out $200 dollars. I have requested support on the website and no one has reached out. This is a scam so not buy

2025幎10月8日
自発的なレビュヌ
CashStar ロゎ

CashStar からの回答

Hello Kailey,

Thank you for your feedback. We're truly sorry to hear about the trouble you've experienced with your order and the lack of response so far. We understand how frustrating this must be and want to help resolve it as quickly as possible. To proceed, please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve sent a request to gather more details so we can investigate and assist you further. We appreciate your patience and the opportunity to make this right.

Regards,
Maurice V.
CashStar Team.

**UPDATE FROM CASHSTAR 10/10/2025:**

Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
CashStar Team.

5぀星のうち1の評䟡

10$ from my friend as a gift gone to WASTE to this company

Cashstar if ur reading this, please help resolve this issue. my friend paid 10 dollars for a playstation giftcard as a gift for me. it showed her an error that the transaction failed but took 10 dollars from her credit card and here we are a day later no signs of it on the email. so please send either a refund or send a new gift card so I can enjoy my gift. YES I CHECKED MY SPAM and main emails A million times they did not send anything and im convinced it wont come so plssss help.

2025幎10月4日
自発的なレビュヌ
CashStar ロゎ

CashStar からの回答

Dear Hossam,

Thank you for reaching out and sharing your experience—we’re truly sorry for the inconvenience this has caused. We understand how frustrating it must be to expect a gift and not receive it. To help resolve this as quickly as possible, please check your inbox (including spam/junk folders) for an email from noreply.notifications@trustpilot.com. We’ve sent a message requesting more details so we can investigate and assist you further. We’re here to help and appreciate your patience while we work to make this right.

Warm regards,
Josh R.
CashStar Team.

**UPDATE FROM CASHSTAR 10/07/2025:**  

Hello Hossam, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.  

Warm regards, 
Josh R.  
CashStar Team.

5぀星のうち1の評䟡

i paid 20 dollars but i got unable to process mail

i paid 20 dollars but i didnt get my robux i got mail unable to process mail. my money gone and i want a REFUND.

2025幎10月4日
自発的なレビュヌ
CashStar ロゎ

CashStar からの回答

Hello Arda,

Thank you for sharing your experience. We're very sorry to hear that you did not receive the Robux you paid for and that you encountered an error message. We understand how frustrating this must be. To assist you further, we’ve sent an email from noreply.notifications@trustpilot.com requesting additional information so we can investigate and help resolve this issue. Please check your inbox (and spam folder just in case) and respond at your earliest convenience. We’re here to help!

Regards,
Maurice V.
CashStar Team.

5぀星のうち1の評䟡

CashStar's Deceptive Profiteering

Used CashStar on the Nordstrom Gift Card website. The entry page defaults to a gift card value of $300, which I changed to my intended $150. I proceeded through the ordering process, entering the message to my niece recipient, email addresses, and credit card info. I checked everything, including the price, and just before I clicked "confirm & submit," I decided to back up and change the message to my niece. I then clicked through to confirm and submit, not realizing that the website reverted the order to the default of $300. I learned of the $300 error when I received the email confirmation. I immediately contacted a Nordstrom Rep, who contacted a CashStar rep, and was told gift cards can never be canceled, changed, or refunded. Then I was told that the CashStar representative stated that if I ordered another $150 gift card for a total order of $450 and provided CashStar with the second confirmation number, they would cancel and refund the original erroneous $300. So, they obviously could cancel the original gift card, but they refused to do so. What if I called them back and they refused to cancel both? Then they would have $450 of my money instead of $150 or $300. What made me more disgruntled, distrustful, and convinced they lie was the fact that 2 weeks prior, my wife and I, not knowing the other was ordering a gift card for our nephew, had made the mistake of each ordering a gift card for the nephew. When I called Nordstrom and CashStar then about this mistaken duplicate order, despite there being two orders for the same recipient, they refused to cancel one, stating gift cards cannot be canceled, refunded, or changed. So, ordering two does not allow one to get the other refunded. CashStar is lying because they told me that if I ordered two, they would cancel one, but when we ordered two, they refused to cancel any!!!!!

2025幎10月2日
自発的なレビュヌ
CashStar ロゎ

CashStar からの回答

Hello David,

Thank you for sharing your experience, and we sincerely apologize for the frustration this situation has caused. We understand how important it is for gift card orders to be accurate and handled with care. We’d like to investigate this further and assist you directly. Please check your inbox for a message from noreply.notifications@trustpilot.com, where we’ve requested additional information to help resolve this matter. We appreciate your patience and the opportunity to make things right.

Regards,
Maurice V.
CashStar Team.

**UPDATE FROM CASHSTAR 10/07/2025:**

Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
CashStar Team.

5぀星のうち1の評䟡

Bad idea to use cashstar

Do NOT buy roblox gift cards through the roblox app.
Cashstar charges your card, while the gift cards get cancelled. I reached out by e-mail and they haven't replied since. Currently waiting for my revolut to charge me back automatically after 7 days, but I'm not getting my hopes up reading other reviews.

2025幎9月28日
自発的なレビュヌ
CashStar ロゎ

CashStar からの回答

Hello Damian,

Thank you for sharing your experience. We're very sorry to hear that your Roblox gift card orders were canceled despite being charged, and that you haven’t received a response to your email. We understand how frustrating this situation must be and want to help resolve it as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, which contains instructions to securely share your information with us so we can investigate and assist you further. We appreciate your patience and the opportunity to make things right.

Regards,
Maurice V.
CashStar Team.

**UPDATE FROM CASHSTAR 10/07/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.

Maurice V.
CashStar Team.

5぀星のうち1の評䟡

Unable to buy Roblox gift cards

Today, I tried buying Roblox $10 gift cards for 3 times. First, I used PayPal (connected to a US bank account), order was confirmed but then got the email "Unable to Process Your Digital Gift Card Order". I tried again thinking it was a fluke, same error the 2nd time.

Then tried for the 3rd and final time, using a different payment method this time (Google Pay, connected to a different card), and even changed the delivery email address, but same "Unable to Process Your Digital Gift Card Order" error.

Well, I'm currently out $30, no refunds yet, hopefully I'll actually be refunded. But either way, purchasing a gift card should NOT be this frustrating. Seems like this issue has been happening for YEARS to many people all over the world and CashStar does not care enough to fix their horrible system. Would not recommend!

2025幎10月1日
自発的なレビュヌ
CashStar ロゎ

CashStar からの回答

Hello Natasha,

Thank you for taking the time to share your experience. We're very sorry to hear that your attempts to purchase Roblox gift cards were unsuccessful and that you’ve encountered repeated errors and delays in receiving a refund. We understand how frustrating this must be and want to help resolve the issue as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, which contains instructions to securely share your information with us so we can investigate and assist you further. We appreciate your patience and the opportunity to make this right.

Regards,
Maurice V.
CashStar Team.

**UPDATE FROM CASHSTAR 10/01/2025:**

Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
CashStar Team.

5぀星のうち1の評䟡

0 service or how not to run a business

I bought a key from them, but my order was simply canceled without any explanation. I had to wait 2–3 days for the refund to be processed back to my card. After that, a few days later, I tried again — I thought maybe it was just a random error. But the same issue happened again. I wrote to customer support — nobody replied. I’ve been waiting for 2 days now, and still no response. Fine, I went to the live chat on their website. There, they told me to contact Roblox support. But when I forwarded them the email I had received just 10 minutes earlier from Roblox support, saying that I needed to contact them instead, they simply advised me to buy the key on Amazon. So basically, they don’t care at all where the customer buys the keys. They don’t want profit, they don’t want a loyal customer.

I asked why my order was canceled. They told me nothing. All I got was: “We don’t know. It’s the system. We can’t provide you with any information. It’s confidential.” Absolutely ridiculous. So it turns out I can’t even purchase the product I want with my own money, using my own card.

Long story short, the service is a complete zero. Honestly, customer support around the world has sunk below rock bottom already. They hire people who quite literally hate their job. They have no interest whatsoever in helping customers or actually doing their work. I’ve had these exact same issues with dozens of other companies. And it’s always the same story. Customer support is basically nonexistent. It just doesn’t exist.

Honestly, I don’t understand, guys. We live in a capitalist world, and the primary goal of any private company is supposed to be making profit and selling its products. You are selling keys. So why make them if you don’t want people to buy them? Why sell them at all? I genuinely can’t understand this. I am a customer who wants to officially purchase keys from you, but you won’t let me for reasons I don’t understand, and you don’t provide any explanations. Furthermore, I honestly can’t wrap my head around this. You’re refusing money, you don’t want customers, you want them to go buy from other platforms. What kind of policy is that?

2025幎9月28日
自発的なレビュヌ
CashStar ロゎ

CashStar からの回答

Hello,

Thank you for taking the time to share your experience — we’re truly sorry to hear about the frustration and inconvenience you've faced. We understand how disappointing it must be to have your order canceled without clear communication, and we regret that our support interactions didn’t meet your expectations. To help us investigate this further and provide the assistance you deserve, please check your inbox for an email from noreply.notifications@trustpilot.com — we’ve sent a request to gather more details about your case. We’re committed to improving and hope to make things right.

Warm regards,
Josh R.
CashStar Team.

**UPDATE FROM CASHSTAR 09/30/2025:**

Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Warm regards,
Josh R.
CashStar Team.

5぀星のうち1の評䟡

I tried buying giftcards for a friend


I tried buying giftcards for a friend of mine, they said that the payment information was wrong and i tried a seccond time and they still denied it, i checked my bank account and the money was taken from me, but no giftcards have yet arrived.

2025幎9月27日
自発的なレビュヌ
CashStar ロゎ

CashStar からの回答

Hello Lorenzo,

Thank you for sharing your experience. We're sorry to hear that your gift card purchase was declined despite funds being withdrawn from your account. We understand how concerning this situation must be and want to help resolve it as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, which contains instructions to securely share your information with us so we can investigate and assist you further. We appreciate your patience and the opportunity to make this right.

Regards,
Maurice V.
CashStar Team.

**UPDATE FROM CASHSTAR.COM 09/30/2025:**

Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
CashStar Team.

5぀星のうち1の評䟡

I recently attempted to purchase Roblox


I recently attempted to purchase Roblox gift cards through your platform, and my orders either failed or were delayed, resulting in lost funds. Several other users have reported similar issues.

i have questions directly directed to cashstar:

Why these recurring issues with Roblox gift card transactions are happening.

What measures CashStar is taking to ensure users receive their purchases promptly.

Why CashStar continues to handle Roblox gift cards despite the reported problems, rather than considering alternative solutions.

2025幎9月25日
自発的なレビュヌ
CashStar ロゎ

CashStar からの回答

Hello Chevus,

Thank you for your feedback. We’re sorry to hear about the issues you experienced with your Roblox gift card orders. We take these concerns seriously and are actively working to ensure smoother transactions for all users. To assist you further, please check your inbox for a message from noreply.notifications@trustpilot.com we’ve reached out to gather more details so we can investigate and resolve this promptly.

Regards,
Maurice V.
CashStar Team.

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