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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Excellent advice and service. Cast Iron Radiators have a wide range in many colours. Mark guided us through to a choice that we are delighted with. It’s transformed our with elegance and warmth.

5぀星のうち5の評䟡

Bardzo dobra i mila obsluga telefoniczna i niezmiernie pomocna. Zamowiony przeze mnie grzejnik idealnie komponuje sie w mojej garderobie, oprocz tego fantastycznie ogrzewa pomieszczenie. Polecam s... もっず芋る

5぀星のうち5の評䟡

I requested an estimate online and received a comprehensive response the following day. The quote included a decent discount of 10% off the quoted web prices. My order was for ten, four column... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

So pleased with the level of service experienced here. Mark in particular was there to advise and help me every step of the way, even when the plumber messed up, he was there at the end of the phone t... もっず芋る

䌁業情報

  1. 補造業者
  2. 建築デザむナヌ
  3. ホヌム センタヌ
  4. むンテリア デザむナヌ
  5. 配管工

圓該䌁業による蚘述

Cast Iron Radiators .com has been manufacturing and supplying traditional cast iron radiators for over 15 years, earning a reputation for quality, reliability, and expert craftsmanship. As part of one of the UK’s largest cast iron radiator manufacturing groups, we offer a trusted selection of time-proven historic designs, finished to the highest standards in our most popular colours. For knowledgeable advice and a professional service you can rely on, call us on 01723 321 000 to discuss your requirements.


連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

130件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

この䌁業のTrustpilot 利甚方法

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5぀星のうち5の評䟡

Red Hot Radiators

Good service, good radiators, good price. Simples.

2014幎7月31日
自発的なレビュヌ
Cast Iron Radiators Ltd ロゎ

Cast Iron Radiators Ltd からの回答

Thank you for your great feedback!

5぀星のうち5の評䟡

Fantastic!!

I was shocked to find negative feedback on this site as i have nothing but praise for them. Whilst renovating my home I looked for a local company to advise and make the radiators i had in mind. I'm so glad i never looked on here first as i would not of used them, which would of been a great shame. The process from start to finish was nothing short of professional, the ideas i wanted were met and exceeded, the customer service was excellent and delivery was on time. To use a British company is important in the current climate and i am so happy I did!!

2014幎7月31日
自発的なレビュヌ
Cast Iron Radiators Ltd ロゎ

Cast Iron Radiators Ltd からの回答

Thank you very much for your feedback Helen, it was a pleasure working with you on this project!

5぀星のうち5の評䟡

Quick, friendly, brilliant

I bought a few radiators from cast iron and left with a great taste in my mouth. Everyone was friendly and helpful, the delivery was quick and painless and the radiators look fantastic!

2014幎7月31日
自発的なレビュヌ
Cast Iron Radiators Ltd ロゎ

Cast Iron Radiators Ltd からの回答

Thank you very much for your feedback. Customer satisfaction is always important to us. Many thanks.

5぀星のうち1の評䟡

Truly awful company

I really can't say anything positive about this company. Poor service from start to finish. 2 weeks delivery window went into 4.5 without so much as an honest answer from the staff, blagged new delivery 3 times and then finally lost my temper as wasted 3 days waiting for non existent deliveries. Finally delivery was late and dumped in my driveway all 250kg of radiators and I mean right in the middle so no cars could go in or out, very poor choice of third party handler. Finally opened packaging to find quite frankly very poor cast iron radiators, castings very low quality no obvious finishing (needed grinding off). Spray job was quite frankly a joke and the poor packaging meant the items were also deeply scratched. So they had to go back. Arranged for collection 1st attempt nobody turned up, 2nd attempt nobody turned up in the am slot, then lost my temper items finally picked up that afternoon, refund has been agreed and items returned, have emailed for full refund lets see how long this takes

 Overall the worst customer experience I have ever had. If these are manufactured in the U.K as claimed then god help this country if it wants to make things as these looked as if they could have been made in a dung pit! Go elsewhere!!!!
Latest update*********************
After the worst customer experience ever

This company is choosing to ignore my emails for a refund which they verbally agreed for defective goods. They have already had the goods collected so where is our money? Still no refund after nearly two weeks or response.

2014幎7月23日
自発的なレビュヌ
Cast Iron Radiators Ltd ロゎ

Cast Iron Radiators Ltd からの回答

I am sorry that your experience did not meet your expectations. I understand that you had a lot of issues with your local carrier service. Your complaint was passed directly to the courier agency and we are awaiting a formal response for their MD. It is sometimes difficult working with third party agencies and we are sorry that the experience was not a success. We also understand that the finish of the radiators did not meet expectation and there was a degree of damage during transit. I can assure you that your emails were taken seriously and a full refund was raised on the day that was agreed, I believe that there may have been a delay in it been cleared in your account (for reasons unknown) but as the accounts screen shot we sent demonstrates, the refund was made on the day that was agreed. We sorry that you were not happy with the products, we are consistently looking for ways that we can grow and develop our business so your feedback will be used to improve all aspects of the business.

5぀星のうち1の評䟡

The worst online shop I have ever dealt with

I placed an order for 2 radiators and 2 sets of valves on January 30th. I checked their delivery times page that said "5 days".

On February 14th I called three times to ask what was going on (they never call back, despite promising) and I was told that one of the radiators was out of stock, so they changed the order for another style. They couldn't send the first radiator on a separate pallet as it would cost too much, so both would be sent together, arriving February 21st. In the meantime they would send the valves, arriving February 17th.

Tuesday February 18th the valves hadn't arrived, once again they promised repeatedly to send them that day, arriving Wednesday 19th. Still didn't appear so by now I give up and wait for it all to arrive together on Friday 21st.

Friday arrives and one radiator shows up and one set of valves. Once again they promise to send the second radiator on Monday 24th, arriving Tuesday 25th. Radiator hasn't showed up yet again, no one is calling back. I have no idea when it will arrive and I don't believe a word anyone at the company says.

This is the worst online shop I have ever come across and after looking for other reviews it would appear as though I'm not the only person to have had this experience.

Under no circumstances should you use this company, there are plenty of alternatives out there.

2014幎2月25日
自発的なレビュヌ
Cast Iron Radiators Ltd ロゎ

Cast Iron Radiators Ltd からの回答

I am sorry that your online experience did not meet your expectations. We do our best to meet and exceed consumer expectations, however it would appear in this case that there may have been some confusion about delivery times. We do not have a 5 day turn around for bespoke radiator orders (or items that are out of stock), as described on our delivery information page (http://www.castironradiators.ltd.uk/delivery-and-returns-14-w.asp). Customer feedback is very important to us and we are pleased to report that the problems that you may have faced previously have been resolved. We have implemented new customer service systems and we are fully stocked of all items that were previously unavailable. If you have any further issues please do not hesitate to contact our friendly customer services team.

CIR

5぀星のうち5の評䟡

Excellent product and service

Bought 9 painted cast iron radiators from this company after I was let down from another company and they could not have been more helpful. I would thoroughly recommend them.
I visited their factory after such a bad experience elsewhere and this company certainly seem to be the biggest. Was Very happy with the radiators

2013幎11月19日
自発的なレビュヌ
Cast Iron Radiators Ltd ロゎ

Cast Iron Radiators Ltd からの回答

Thank you for your feedback, customer satisfaction is very important to us. We hope to deal with you again in the future!

CIR

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