Had placed a large order when my wife pointed out that the delivery was likely to take place when we were away from home. I immediately emailed customer service and requested a short delay on deli... もっと見る
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レビュアーのコメントを見てみましょう
Staff always really friendly and Jackie always goes that extra mile to make sure we have what we need. from alterative products. if possible to changing delivery dates when our computer does not allow... もっと見る
For the second time in three years of ordering from Catering 24, there was an item missing. We were closed for maintenance so have only just realised that our last order was missing lids but the conta... もっと見る
企業が回答しました
I called up catering24 as another supplier had sent me the wrong goods and had to wait 3-4 days for return and refund ! When I spoke to Hayley she quickly helped me find the items required and offer... もっと見る
企業情報
当該企業による記述
Catering24 is a recognised national online distributor of catering disposables and have been serving the UK foodservice industry since 1992. A first and second-generation family award-winning business that has one of the largest ranges of stocked takeaway packaging, disposable cups and cleaning hygiene to name a few areas of our expertise. Our website displays live stock and we offer free next working day delivery for all orders over £100 in value, order before 9pm for same day dispatch. Catering24 have a dedicated customer service team on hand to support you in your product enquiries and customer support Monday to Friday. We have been known within the industry as the distributor that is There When You Need Us.
連絡先
Etiquette Park, Manners Avenue, Ilkeston, DE7 8FU, Ilkeston, 英国
- 01159444434
- hello@catering24.co.uk
- catering24.co.uk
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100%に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Hayley was really helpful with my…
Hayley was really helpful with my enquiry, responded quickly and very professionally.
Great service on urgent delivery
Great on line chat facility which enabled me to sort a last minute next day delivery. Thank you Liberty!
Terrible service
No capacity stated and we’re small. WhatsApp messaged for return address but no reply. Charged for collection! Terrible!

Catering24 からの回答
Needed copies of previous invocies…
Needed copies of previous invocies which Hayley Limb was able to provide.
More importantly, she arranged for future invoices to be sent electronically to us so that we save on paper and time.
Orders sometimes don’t get dispatched
We have used Catering24 for just over a year and for the most part they provide the products on time. But every now and again for some unknown reason they forget to send the items delaying it by a day, which if it was a one off you could understand but when it’s roughly 20% of all orders - this is not okay.
After speaking to their team numerous times about previous orders that just never turned up, or an email that never arrived to say it has dispatched they always sent it the next working day instead. No compensation and sometimes not even a sorry.
But when this happens on a Friday for delivery Saturday - it will not be received until the Tuesday, which is far too slow for most fast moving takeaways.
I really have tried to move on from the bad experiences but it has just happened again - and will now have to find a new supplier.

Catering24 からの回答
5 star customer service…
5 star shout out to Lynnette in the customer service team. Super personable and professional when helping me with a problem with my order. Remedied the issue and would prefer to order from catering24 over other companies in the future just because of the great customer service.
I had a little trouble with my order…
I had a little trouble with my order from Catering24 but Hayley from customer service was so helpful and done everything to ensure that I will receive my order in time and as I requested. I highly recommended it to my friends also. Thank you so much
Great customer relations …
Very quick and efficient customer service.
Special thanks to Lynnette she’s been absolutely wonderful and very helpful.
Many thanks
Sam
Ryan was great to deal with..
Ryan was great to deal with... efficient and friendly... Who knew buying cups could be so pleasant. Order taken... Goods arrived promptly and good quality. Thank you.
Absolutely Brilliant!!
Absolutely Brilliant!!
Both Lynette and Hayley were so helpful.
Catering 24 great company do exactly what they say they will.
I would employ these two ladies in a heartbeat.
Keep the good work up.
Lynette has been super helpful
Lynette has been super helpful. Amazing customer service and very polite.
Excellent customer service
Excellent customer service, nothing was too much trouble when I phoned to place an order.
Laura was very helpful and very easy to deal with on the phone, as I didn't know the code's she found all the items that I needed.
Christmas Crackers for a Church…
Ordered Christmas Crackers for a Church Christmas Fundraising event. Lots of Choice. Ordering easy.
When selected items out of stock, immediately offered replacement at no extra cost.
Hayley exceptionally helpful.
An excellent member of Staff.
I had just placed an order online and…
I had just placed an order online and had later realised I'd forgotten something. I contacted catering24 via WhatsApp and they called back within a couple of minutes and added the item to my order for delivery the next day. What a great service with lovely helpful staff. Thank you
Jackie is Fab
Jackie is very helpful,
she knows all the products available, or what to substitute with.
highly recommended
always quick delivery and very helpful…
always quick delivery and very helpful if they don't have a product they will always suggest an alternative
thank you
Reliable company
Always order from Catering24. Have done for 4 years now. Ryan called to let me know where my delivery was left. Always great service from this company and always received on time. Thank you.
Very helpful.
Excellent company to deal with
Excellent company to deal with. Customer service agent rectified my issue immediately. 5* Company
Thanks Jackie for your help can't do…
Thanks Jackie for your help can't do enough to help me
lovely customer service
Thanks again Jackie
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