Chamelo レビュー 489

Chamelo からの回答

2026年6月6日

Hi Fabrice,

We're very sorry to hear that you have not received your order. We understand how frustrating and disappointing this situation must be, and we sincerely apologize for the experience.

This is certainly not the experience we want any customer to have. A member of our upper management team will be reaching out to you directly to review your case, investigate what happened, and work toward a resolution as quickly as possible.

Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

– The Chamelo Team

Chamelo からの回答

2026年6月5日

Hi Jaime,

Thank you so much for your review! We're thrilled to hear that you had a great experience.

Your support means a lot to our team, and we're grateful that you chose Chamelo. We hope you're enjoying your glasses, and we look forward to serving you again in the future.

– The Chamelo Team

Chamelo からの回答

2026年6月4日

Hi Myles,

Thank you for taking the time to share your experience. We're very sorry to hear about the issues you've encountered with multiple pairs of glasses, as well as the frustration caused by the warranty process and shipping delays. This is not the experience we aim to provide, especially for customers who have continued to support our brand.

We understand your concerns regarding the replacement offered under warranty and the subsequent delay with your most recent order. We sincerely apologize for the inconvenience and disappointment this situation has caused.

Our upper management team will be reaching out to you directly to review your case in detail and work toward a fair resolution. We value your feedback and appreciate the opportunity to make things right.

Thank you for your patience, and we look forward to assisting you further.

– The Chamelo Team

Chamelo からの回答

2026年6月3日

Hi Jay,

We're very sorry to hear about your experience and sincerely apologize for the frustration caused by the delay in processing your refund.

We understand how disappointing it is to have returned your item and still be waiting for a resolution. This is not the experience we want our customers to have, and we appreciate you bringing this to our attention.

Unfortunately, we're unable to identify your order based on the information available in your Trustpilot review. To help us investigate and resolve this as quickly as possible, please respond to Trustpilot's request for more information and provide your order number, the email address associated with your purchase, or any other relevant details.

Once we receive that information, our upper management team will personally review your case and reach out to assist further.

We look forward to hearing from you and working toward a resolution.

– The Chamelo Team

Chamelo からの回答

2026年6月1日

Hi Rebeca,

We're very sorry to hear about your experience and apologize for both the issue with your glasses and the delay in receiving a response from our team.

Our support team has been experiencing an unusually high volume of contacts, which has unfortunately resulted in longer-than-normal response times. While we completely understand your frustration, we would like to reassure you that a delayed response is not reflective of our commitment to our customers or our products. We do stand behind our products and take warranty claims seriously.

We appreciate that you've already provided photos, videos, and warranty information, and we're sorry that you haven't yet received the assistance you were expecting.

Our upper management team will be reaching out to assist further and ensure your case receives the attention it deserves.

Thank you for your patience, and again, we apologize for the inconvenience.

– The Chamelo Team

Chamelo からの回答

2026年6月1日

Hi H.S,

We're very sorry to hear about your experience and sincerely apologize for the frustration, disappointment, and lack of clarity you've encountered throughout this process.

We understand how upsetting it must be to wait this long for an order—especially one intended as a birthday gift—and to receive updates that appear inconsistent. We also recognize that having to repeatedly chase for information rather than receiving proactive communication is far from the experience we aim to provide.

Unfortunately, we're unable to identify your order from your Trustpilot review alone. Could you please respond to Trustpilot's request for more information and provide your order number or the email address associated with your purchase? Once we're able to locate your order, our upper management team will personally review the situation and reach out to assist further.

Thank you for bringing this to our attention, and we hope to have the opportunity to make this right.

– The Chamelo Team

Chamelo からの回答

2026年6月1日

Hi Jonny,

We're very sorry to hear about your experience and understand how frustrating it is to be waiting for your order without seeing it ship, especially when you're expecting timely delivery.

Please accept our sincere apologies for the delay and any disappointment this has caused. This is not the experience we want our customers to have.

Our upper management team will be reaching out to you directly to review your order and provide further assistance. They will work with you to better understand the situation and help find a resolution as quickly as possible.

Thank you for bringing this to our attention and for your patience while we look into this further.

– The Chamelo Team

Chamelo からの回答

2026年5月30日

Hi Jose,

Thank you for sharing your feedback. We sincerely apologize for the delay in receiving your order and for the lack of communication you've experienced. Waiting two months for a package without receiving the updates you need is understandably frustrating, and we regret the disappointment this has caused.

We understand how important timely responses are when you have concerns about your order, and we're sorry that we have not met your expectations in this regard.

To help resolve this matter as quickly as possible, our upper management team will be reaching out to you directly to review your case and provide further assistance. They will work with you to determine the status of your order and the best path forward.

Thank you for your patience and for giving us the opportunity to make things right.

– The Chamelo Team

Chamelo からの回答

2026年5月30日

Hi JC,

Thank you for taking the time to share your experience. We sincerely apologize for the frustration, confusion, and disappointment caused by the delays with your order and the difficulty reaching our team.

We understand how concerning it can be to receive conflicting tracking updates, especially when you have been waiting for your glasses for an extended period of time. Based on your experience, it's understandable that you would have concerns about the status of your order.

However, we would like to reassure you that our company is definitely not a scam. We have successfully delivered thousands of orders worldwide, and our team is committed to ensuring that every customer receives the products they purchased or the support they need when issues arise.

We also want to acknowledge that our support team is currently unable to answer our phone lines, which has unfortunately limited our ability to assist customers through that channel. We understand how frustrating this has been and apologize for the inconvenience.

To help resolve this as quickly as possible, we have asked our upper management team to reach out to you directly and review your case in detail. They will work with you to determine the status of your order and provide the appropriate assistance moving forward.

Thank you for your patience, and we appreciate the opportunity to make this right.

– The Chamelo Team

Chamelo からの回答

2026年5月28日

Hi Jared,

We’re truly sorry for the frustration and disappointment this experience has caused you. We completely understand how upsetting it is to wait this long for your prescription order while continuing to receive updates that do not provide the level of clarity or progress you deserve.

You are absolutely right to expect more concrete information regarding the status and timeline of an order you paid for, and we sincerely apologize that this process has fallen short of expectations.

Our upper management team will be reaching out directly to assist further and help provide additional support regarding your order.

Thank you for your patience and for bringing this to our attention.

– The Chamelo Team

Chamelo からの回答

2026年5月28日

Hi Sébastien,

We’re very sorry to hear about your experience and completely understand how concerning and frustrating this situation must feel, especially after placing such a significant order and not receiving the communication you expected.

We do want to assure you that Chamelo is definitely not a scam. While some orders have unfortunately experienced delays recently, we fully recognize that the lack of updates and slow support responses are not acceptable and do not reflect the experience we aim to provide.

Our upper management team will be reaching out directly to assist you further and help look into your order status as quickly as possible.

We sincerely appreciate your patience and the opportunity to make this right.

– The Chamelo Team

Chamelo からの回答

2026年5月28日

Hi Amina,

We’re truly sorry to hear about your experience and completely understand your frustration regarding the delays and communication issues. We know how disappointing it is for the excitement around your order to turn into concern and uncertainty.

We do want to assure you that Chamelo is definitely not a scam. Thousands of customers have successfully received and are enjoying their products, but we also fully acknowledge that some recent orders have experienced delays that fell below the standard we aim to provide.

Please respond to Trustpilot’s request for additional information so we can properly validate your order details. Once we are able to locate your order, our upper management team will personally step in to assist and help resolve the situation for you.

We sincerely appreciate your patience and the opportunity to make this right.

– The Chamelo Team

Chamelo からの回答

2026年5月28日

Hi Shamar,

We’re truly sorry to hear about your experience and completely understand your frustration regarding the extended delivery time and communication delays. We know how disappointing it is to place an order in anticipation of a holiday, only for it not to arrive in time.

Your feedback is being taken seriously, and we sincerely apologize that your experience has left you feeling this way. Our upper management team will be reaching out directly to help assist with your order and provide further support.

Thank you for your patience while we work to make this right.

– The Chamelo Team

Chamelo からの回答

2026年5月23日

Hi Glib,

We’re truly sorry to hear about your experience and completely understand how frustrating and disappointing this must feel after waiting such a long time for your order. This is not the experience we want any customer to have.

We would also like to clarify that our support team does not intentionally provide false information, so we sincerely apologize if any of the updates or tracking details you received were confusing or inconsistent. In some cases, shipping updates from carriers and warehouse processing timelines can change unexpectedly, but we understand how this may have appeared from your perspective and we regret the frustration it caused.

Please respond to Trustpilot’s request for additional information so we can properly identify your order. Once we have your details, our upper management team will personally review the situation and reach out to assist you directly.

– The Chamelo Team

Chamelo からの回答

2026年5月22日

Hi Thanusha,

Thank you so much for your wonderful feedback! We’re thrilled to hear that your Chamelo glasses have become perfect for everyday wear, rain or shine.

It’s especially great to know that you’re enjoying the comfort, style, and smart lens technology — we put a lot of effort into creating glasses that not only look great, but genuinely improve the day-to-day experience for our customers.

We truly appreciate you taking the time to share your experience and support our brand. Enjoy your glasses, and please don’t hesitate to reach out if there’s ever anything we can help with.

– The Chamelo Team

Chamelo からの回答

2026年5月23日

Hi Galiya,

We’re very sorry to hear that your order has not arrived yet, and we completely understand how frustrating this situation must be.

After reviewing the latest information available to us, it appears that your order was shipped a few days ago and should now be in transit. That said, we understand your concern and want to make sure you receive proper assistance and clarity regarding the delivery status.

Our upper management team will be reaching out to assist you further and help monitor the shipment until this is fully resolved.

– The Chamelo Team

Chamelo からの回答

2026年5月14日

Hi Leslie,

Thank you so much for your review! We love hearing that you’re enjoying both the style and versatility of the glasses.

Being able to switch colors to match different outfits while still comfortably wearing them indoors is exactly the kind of everyday flexibility we designed them for, so it’s awesome to hear they’re fitting so well into your lifestyle.

We truly appreciate your support and hope you continue having fun with them!

– The Chamelo Team