Chamelo レビュー 489

Placed an order on 22nd March for new glasses with color changing lenses. Today is 14th April and the order isn't even shipped. I constantly write him and receive the same answer "sorry, anticipate to ship soon, blabla". But they charged me full price immediately though

Iv ordered pair of aura glasses a month a go but no received tracking number or any updates up to now i emailed chamelo customer service a few times but no replies, i hope its not a scam

Can not use offer codes
After 25 days no shipping info, no product dispatch, no money back
No shipping date or product ETA
Too many spams

I ordered the product on 16th March, and it has been 25days, but still no sign of delivery!!!!??????. Everytime i asked, customer support mentioned "we are doing everything to ship your product as soon as possible" OR "getting your order ready to be shipped"
????!!!!

Empty promise every time, and no specific target date given. If there is no way to fulfill the order, not sure why the team is listing it on their store.

Nicht empfehlenswert, keine Lieferung

Kundensupport schleppend, keine Info wann Lieferung erfolgt. Man wird vertröstet und hingehalten. Zum Glück hat der PayPal Käuferschutz umgehend das Geld zurück erstattet. Das sagt ja so einiges aus. Ich kann nur abraten hier zu bestellen.

Pearhaps shiiping metod

I placed an order by accident and wanted to cancel it immediately, but I didn't find an option to cancel the order. There was no response on the phone number listed. I sent an email, got a response but waiting for order to be cancelled.

I had no place to put the shipping data. I'm worried because I need to put the address to be able to receive my order

Very nice sunglasses, perfect for the summer and festivals

My experience with Chamelo has been nothing short of unacceptable.
I placed an order in early January (3 Jan 2026), including prescription lenses — a premium product with a premium price. Since then, over 3 months have passed, and I still have NO glasses and NO real delivery date.
Every time I contacted support, I received the same copy‑paste responses:

“Your order is in the final stage,”
“It’s being prioritized,”
“We’ll ship soon,”
“Thank you for your patience.”

In reality, nothing changed. These were empty promises, repeated week after week, without a single concrete update. No verified production status. No confirmed shipping date. No transparency at all.
For a U.S.-based company, this level of service is shocking. There was zero proactive communication and zero accountability for the ongoing delays. Not once did they provide an accurate or specific timeline — just vague excuses and reassurances that ultimately meant nothing.
When a company repeatedly fails to meet its own deadlines and cannot even state when a paid order will ship, that’s not “custom production” — that’s poor planning and worse communication.
At this point, I have completely lost trust in this brand. If you consider ordering from Chamelo, especially prescription lenses, be prepared for:

Massive delays,
Generic, unhelpful support replies,
No real timeline,
And the constant feeling that you’re being strung along.

I cannot recommend this company based on my experience.

I placed my order at mid Feb and my glasses haven’t arrived yet,also my tracking number . I have sent a few emails and all I get was let me to wait until mid march. Passed the date they said that it will be shipped around mid march,and no reply from them from my last email . They even ignored my ig dm .What a disaster.

Update at 17/4 , although it’s another colourway but I got my glasses. They contacted fast and gave me plenty of options to choose . And after the item is shipped, I got my glasses just a day after.That is what we ask for .

I thought the glasses would not work, I sent an email and quickly received a reply advising me to charge for to hours, open and close arms. They worked like magic. I love these glasses. So cool 😎 Going to buy a pair for hubby.

I was surprised at the integrity of the company. All the displayed prices already include sales tax, the discounts for government workers are really nice, there was a mixup which they solved very well… I’m impressed

Order is delayed and not getting any response from customer service

One of the absolute worst experiences I have had. The company claims a 5-6 day delivery. It has been OVER A MONTH!! and they still have not dispatched my order. All of my emails are being met with a textbook response- "It's almost Ready", "It's ready to be dispatched". Utter rubbish and a company which is utterly incompetent and incapable of living upto all their marketing hype.

Very friendly and helpful team members. The glasses look fantastic. Excellent concept.

I like the fact that there are speakers, since I hate sticking head phones in my ears!
The glasses also fit well with actually no adjustments of any kind!
As a user of CTRL changing glasses, I appreciate your color change!

Since the payment on 6/2/2026, I still have not received the goods. Despite multiple contacts with customer service and even changing the product as instructed, the goods have not been delivered. Customer service claims there is a delivery delay but cannot provide an actual delivery time. It raises suspicions that the company deliberately collects money without delivering goods.

I encountered an issue applying discount code to the ourchase I made recently. James from Chamelo's customer service department reached out to me to solve the issue and immediately offered to refund 15% of my purchase price. I am truky impressed by the speed of their response and solution to my purchasing issue.
Thank you very much.