The Chamelo team has amazing customer support and after-sales care. They genuinely care about their customers, and it really shows in the way they handle everything. I truly appreciate the support the... もっと見る
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I am still waiting for my glasses. I ordered them two months ago and have contacted support five times in total, but I am no longer receiving any response. I’m not giving this one star only because c... もっと見る
Design, feature and battery lifespan are pretty neat.so i gave 3 stars for these But.. the shipping out, delivery and updating are total disappointments so 2 stars out based on these. Why k... もっと見る
企業が回答しました
Ordered glasses they guarateed that they will send it in 7days, after 14days and several email letters they remembered that it will be delayed because they dont have in stock so i can wait or they wi... もっと見る
企業情報
当該企業による記述
At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
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2.8
まあまあ
489件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 77％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
CHAMELO GIVES AWFUL SERVICE
The service from Chamelo is apalling!!!! They are very quick to respond to emails but the responses tell you NOTHING! I ordered my glasses on 11 March 2026 and I am still waiting to receive them. Supposedly they used USPS and once the item ALLEGEDLY arrived at Johannesburg, South Africa NOTHING! They say that the glasses are probably still at Customs. Seeing as they supposedly arrived on 26 April it is highly UNLIKELY that it is a Customs issue as I have received absolutely ZERO notification and it is now 11 May 26. Chamelo advised that this is out of their control!! What a load of nonsense as there is still a RESPONSIBILITY by Chamelo to ensure that the client receives their item especially as it was paid for on 11 March 26!!!!!!!!! I have asked many many many times for a Manager's name and contact number but Chamelo support just ignores this - bloody awful service.
2026年5月11日
自発的なレビュー
Chamelo からの回答
Hi Linda,
We’re truly sorry for the frustration and disappointment caused by this experience. We completely understand your concerns given the length of time you have been waiting and the lack of clear resolution regarding the shipment status.
We sincerely apologize for the stress and inconvenience this situation has caused, and we understand your expectation that we remain responsible for assisting until the order is successfully delivered.
Our upper management team will be reaching out to you directly to review the situation further and provide additional assistance.
– The Chamelo Team
Great customer service
I had an issue with my glasses and the customer service was excellent, they resolved my problem in a timely fashion, I love the glasses but most of all I love that Chamelo stands by their product 100 percent
2026年4月24日
自発的なレビュー
Chamelo からの回答
Hi Deidre,
Thank you so much for the kind words and for taking the time to share your experience with us. We’re really happy to hear that our team was able to resolve the issue quickly and that you’re loving your glasses.
Standing behind our products and making sure our customers feel supported is extremely important to us, so your feedback truly means a lot. We appreciate your trust in Chamelo and hope you continue enjoying your glasses for a long time to come.
– The Chamelo Team
Great Customer Service!
EDIT: Customer Service was wonderful! I had an issue, reached out to the company, and they went above and beyond to resolve it!
Thanks again, appreciate it!
2026年5月8日
自発的なレビュー
Chamelo からの回答
Hi Jeffrey,
We’re very sorry for the frustration and disappointment caused by the delay with your Knicks sunglasses order. We completely understand your concerns, especially when you were expecting to receive them much sooner.
Based on the latest information available to us, it appears that your order should have arrived by now. However, we still want to make sure everything was received properly and that there are no remaining issues with your order or experience.
Our upper management team will be reaching out to you directly to follow up and ensure everything is okay.
– The Chamelo Team
I love that that the diffirent colors…
I love that that the diffirent colors also have different tint levels so there's something for every time of day and outfit. I also wanted to give a shoutout to the support team who were very responsive which was hugely appreciated.
2026年5月7日
自発的なレビュー
Chamelo からの回答
Hi Adam,
Thank you so much for the kind words! We’re really glad you’re enjoying the different tint levels — we designed them to fit different moods, lighting conditions, and styles throughout the day, so it’s awesome to hear that stood out to you.
And we truly appreciate the shoutout to our support team as well. We always do our best to be there for our community, so your feedback means a lot to us.
– The Chamelo Team
ALREADY PURCHASED THIS ITEM AND IT…
ALREADY PURCHASED THIS ITEM AND IT DIDN'T WORK, SO I HAD TO ORDER IT AGAIN..
2026年5月5日
Chamelo からの回答
Hi Lester,
We’re very sorry to hear about your experience and completely understand how frustrating it must be to have to place another order after your original item did not work as expected. That is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience caused.
Our upper management team will be reaching out to you directly to better understand the issue and assist in getting this resolved properly for you.
– The Chamelo Team
The Chamelo team has amazing customer…
The Chamelo team has amazing customer support and after-sales care. They genuinely care about their customers, and it really shows in the way they handle everything. I truly appreciate the support they provide. I also love the sunglasses — the built-in speakers are surprisingly clear and make my runs much more enjoyable. Highly recommended.
2026年5月6日
自発的なレビュー
Chamelo からの回答
Hi Stack,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying both the sunglasses and the built-in speakers, and we’re especially happy that our support team could make a positive impact. We truly appreciate you taking the time to share this, and we’re so glad we could be part of your runs!
– The Chamelo Team
Chamelo からの回答
Hi Salem,
Thank you so much for your feedback! We're so glad to hear you're enjoying your sunglasses. If you ever have any questions or need anything else, feel free to reach out!
– The Chamelo Team
I got the Zurix after 2 months of…
I got the Zurix after 2 months of shipping...
It's light weight and sleeky.
Honestly the 4 different shades do not have much difference. I was expecting more transitions.
2026年5月5日
自発的なレビュー
Chamelo からの回答
Hi Kiwi,
We’re really sorry to hear that the glasses didn’t fully meet your expectations. Please respond to Trustpilot’s request for more information—our upper management would love to reach out to learn more and gather your feedback on how we can improve. Thank you for sharing your thoughts—we really appreciate it.
– The Chamelo Team
UPDATE 5/14/2026:
Hi Kiwi,
We are still waiting to hear back from you. Kindly respond to Trustpilot's request for more information so that we can assist you further.
– The Chamelo Team
Chamelo からの回答
Hi James,
Thank you so much for your feedback! We’re so glad everything met your expectations. If you ever need anything in the future, we’re here to help!
– The Chamelo Team
Overall great
Overall great, the product is amazing. Only downside is, that it took quite a lot of time, for them to shipp it, still the customer support was fast to answer and very understaning. I am very happy with the overall expirience. It took around 3 weeks to receive them since the purchase, which I think is just right amount of time.
2026年4月7日
Chamelo からの回答
Hi Marta,
Thank you so much for your thoughtful review! We’re so happy you love the product, and we really appreciate your patience. We’re glad our customer support could assist you quickly, and we’ll keep working to ensure faster shipping in the future. If you need anything else, we’re here for you!
– The Chamelo Team
Delivery is a disaster
Design, feature and battery lifespan are pretty neat.so i gave 3 stars for these
But.. the shipping out, delivery and updating are total disappointments so 2 stars out based on these.
Why keep advertising for the product sales for profit and cannot keep up with the delivery to customers?
What Chamelo really wanting to create an image, a positive or negative impression to All?
There will be other competitors catching up by then we will switch. Sad.
2026年4月17日
自発的なレビュー
Chamelo からの回答
Hi Rosie,
Thank you for your feedback, and we’re truly sorry to hear that your delivery experience wasn’t up to your expectations. We’re glad you liked the design, features, and battery lifespan, but we know how crucial timely delivery is.
Our upper management will be reaching out to you directly, but to do so, we ask that you respond to Trustpilot’s request for more information. Once we have those details, we’ll get in touch to see how we can make this right. We really value your business and hope to earn back your trust.
– The Chamelo Team
UPDATE 5/14/2026:
Hi Rosie,
We are still waiting to hear back from you. Kindly respond to Trustpilot's request for more information so that we can assist you further.
– The Chamelo Team
No value for your money
I ordered my sunglasses on express delivery (3-4 days) and therefore paid extra about 40€. One week later they are not even shipped and customer service does not reply to any messages. Feels a bit like scam, I wonder if they will ever arrive.
Update: The glasses arrived 5 weeks later. The Audio quality was not really satisfying. On top, they don't charge and were not funtioning anymore after day 1. Customer support is a nightmare. 2 weeks after I provided documentation for a refund I reached out again and got a reply to not send any further messages.. any message would further delay the process due to their new ticketing system. This doesn't sound legit. I recommend to not buy their products.
2026年4月25日
自発的なレビュー
Chamelo からの回答
Hi Patrick,
We’re very sorry to hear about your experience, especially after paying extra for express shipping. We completely understand how frustrating and concerning this situation must feel, and we sincerely apologize for the lack of communication and delay.
We also want to assure you that this is definitely not a scam. While delays and processing issues can occasionally happen, this is absolutely not the experience we want for our customers, and we will work to figure out exactly what happened with your order.
Please respond to Trustpilot’s request for additional information so that our upper management team can personally look into this for you and help get this resolved as quickly as possible.
– The Chamelo Team
Very good customer service
Very good customer service. Very satisfied with their response times and overall customer satisfaction. Would order again!
2026年3月17日
自発的なレビュー
Chamelo からの回答
Hi Inic,
Thank you so much for your kind words! We're thrilled to hear that you were satisfied with our customer service and response times. We can’t wait to have you order with us again—if you ever need anything else, just let us know!
– The Chamelo Team
Közel egy hónapja várok a szemüvegre
Közel egy hónapja várok a szemüvegre, “nincs készleten”. Közben kaptam ígéretet, hogy válasszak másikat, megtörtént de azóta sem küldik, sőt, kaptam különbözet kifizetésére számlát. Nem hogy kompenzáció nincs, még az ígéret beváltása is vicc egyelőre! Kérném a tulajdonosok közvetlenül keressenek fel, mert ez így nagyon nem tetszik! Máshol is elkölthettem volna a szemüveg árát, eddig ez hatalmas csalódás!!!
2026年3月21日
自発的なレビュー
I am very dissatisfied with the costumer service
I am very dissatisfied with the customer service. I ordered a pair of cycling glasses, and nowhere on the website was it mentioned that the item was out of stock or unavailable. Payment was processed immediately, and the shipment was supposed to take place within a few days.
Then, out of nowhere, I received an email saying the delivery would be delayed, with absolutely no indication of how long the delay would be. I contacted customer service, only to receive another vague and generic response… Lots of words, but no concrete information.
At this point, it is completely unclear whether the glasses will even be shipped at all. Very disappointing experience.
2026年4月13日
自発的なレビュー
Company founder reached out to me…
Company founder reached out to me ‘wanting to make it right’; however, I have yet to hear back from them once I had replied. That was September 2025.
2025年9月16日
自発的なレビュー
À fuir !
Bonjour à tous,
J’aurais dû lire ces avis avant de passer commande.
Commande faite le 29 mars pour un article en stock et depuis rien et on me mène en bateau depuis.
J’ai demandé le remboursement. Je l’aurais soit disant sur mon compte dans les 15 jours ouvrés (pourquoi si long ?). Je n’y crois plus.
Fuyez ! Achetez Oakley ou ekoi pour le cyclisme.
Alban
2026年4月17日
自発的なレビュー
Shipping very long
I can’t judge the product quality—I ordered on February 3rd and it still hasn’t been shipped…
It’s unacceptable given the price… if you can’t handle the volume of orders, you should take on fewer.
2026年2月3日
I am trying to retun the product but…
I am trying to retun the product but the're not even responding to my emails properly and insisting to keep the product which i didn't like much. Its a worst customer service i ever seen till now. They don't even have a phone support
2026年4月13日
自発的なレビュー
Chamelo からの回答
Hi Manjunath,
We’re very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. We completely understand how important this is. Our upper management will reach out to you directly to assist in resolving this issue as quickly as possible. Thank you for your patience, and we truly appreciate the chance to make this right.
– The Chamelo Team
Don’t like the delay in the order and…
Don’t like the delay in the order and the status update for when it was being shipped out
2026年4月5日
Chamelo からの回答
Hi Dominic,
We’re really sorry to hear about the delay and the lack of status updates. We completely understand how frustrating that must be. Our upper management will be reaching out to you directly to see if there’s anything we can do to make this right. Thank you for your patience, and we appreciate the chance to improve.
– The Chamelo Team
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