Chamelo レビュー 489

Chamelo からの回答

2026年3月11日

Hi Kristi,

Thank you so much for the kind words and for taking the time to share your experience. We’re really happy to hear that our customer support and troubleshooting team was able to help resolve the issue and make things right for you.

It’s great to know that your son is enjoying the glasses, and we truly appreciate your understanding regarding the sound preference and the shipping delay. Our goal is always to support our customers and find fair solutions when things don’t go according to plan.

Your feedback means a lot to our team, and we’re grateful for your trust in Chamelo. We’ll be here anytime you need us, and we’d be honored to help again in the future.

– The Chamelo Team

Chamelo からの回答

2026年3月11日

Hi Danphi,

We sincerely apologize for the delay in shipping and understand how frustrating it must be to wait this long for your order. That’s certainly not the experience we want for our customers.

Our upper management team will be reaching out to you directly to review your order and assist further so we can work toward resolving this as quickly as possible.

Thank you for bringing this to our attention and giving us the opportunity to make things right.

– The Chamelo Team

Chamelo からの回答

2026年3月11日

Hi Ronen,

We’re sorry to hear about the trouble you’re experiencing and understand how frustrating it can be when tracking information hasn’t updated.

We also want to clarify that we definitely do not ignore our customers. In fact, if you look through the reviews here, you’ll see that we’ve responded to every single one, which is why we’re a bit surprised to hear that you feel like you may never receive your glasses.

We’re more than happy to look into your order and help track it down. However, we weren’t able to locate it with the number you provided. The order number listed in your review, “345516” appears to be invalid, as our order numbers contain only 5 digits.

If you could please provide the correct order number or additional details, we’ll gladly pull up the order and assist you further.

– The Chamelo Team

Chamelo からの回答

2026年3月9日 に更新

Hi Fixz Gaming,

We’re very sorry to hear about your experience and truly understand how frustrating and disappointing this situation must have been. Please accept our sincere apologies for the inconvenience, delays, and confusion you’ve described.

Our upper management team would like to review this matter in detail and work toward a proper resolution. However, at this time we’re unable to locate your order details based on the information available on Trustpilot. To allow us to investigate fully and reach out to you directly, please respond to Trustpilot’s request for additional information so we can identify your order and contact you via email.

Thank you for bringing this to our attention. We genuinely appreciate the opportunity to look into this further and work toward resolving your concern.

– The Chamelo Team

UPDATE 3/9/2026:

Hi FixzGaming,

We previously reached out through Trustpilot requesting additional information so that we could locate your order and review the situation in detail. As we have not yet received a response, we have unfortunately been unable to validate your review or identify the order in question.

Until we receive the requested information, the review will remain unvalidated, as we are unable to confirm the details without being able to locate the order in our system.

Please respond to Trustpilot’s request for more information so we can properly investigate and follow up with you directly to address your concerns.

– The Chamelo Team

Chamelo からの回答

2026年3月4日

Hi Susan,

Thank you so much for taking the time to share this feedback. We’re truly happy to hear that your experience was a great one and that Hannah was able to assist you with professionalism and efficiency.

We’ll be sure to pass along your kind words to her — recognition like this means a lot to our team and reinforces the level of service we strive to provide.

Thank you again for your support and for choosing Chamelo.

– The Chamelo Team

Chamelo からの回答

2026年3月3日

Hi Kevin,

We’re very sorry to hear about your experience and completely understand how frustrating it must have been to deal with a defective product and delays in communication.

We want to clarify that our customer service team did respond to your inquiries on February 19 and February 21. After that, we began receiving multiple follow-up emails in a short period, which unfortunately caused your email to become blacklisted by our system and some messages were lost in spam. At no point was our team intentionally ignoring you.

Our upper management team will be reaching out to you directly to address any confusion, clarify the situation, and assist you further. We genuinely want to ensure your concerns are resolved.

– The Chamelo Team

Chamelo からの回答

2026年3月3日

Hi Jermaine,

Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced on our website, and we’d really appreciate it if you could share more specifics — this helps us identify and fix issues faster.

We also hear you on wanting more detailed order and shipping updates. One of our upper management team members will be reaching out to gather additional feedback and to provide you with a clearer update on your order and tracking timeline.

Thanks again for your honest review and for recognizing our product selection. Your input genuinely helps us improve.

– The Chamelo Team

Chamelo からの回答

2026年3月2日

Hi Ricardo,

Thank you for your feedback! We’re delighted to hear that your sunglasses are ideal for motorcycling and automatically adjust when entering tunnels. It’s completely normal for your eyes to take a few days to get used to the light-adapting feature, and we’re glad to hear that you’re happy with your purchase despite the initial hesitation. Your support means a lot to us!

– The Chamelo Team

Chamelo からの回答

2026年3月9日 に更新

Hi John,

We’re very sorry to hear about your experience and completely understand your frustration. Please accept our sincere apologies for the delays and confusion regarding your return.

Our upper management team is eager to follow up and help resolve your concern. However, we are currently unable to locate your order details. Please respond to Trustpilot’s request for more information so that we can find your order and reach out to you directly via email to assist with a resolution.

Thank you for giving us the opportunity to make this right.

– The Chamelo Team

UPDATE 3/9/2026:

Hi John B,

We previously reached out through Trustpilot requesting additional information so that we could locate your order and review the situation in detail. As we have not yet received a response, we have unfortunately been unable to validate your review or identify the order in question.

Until we receive the requested information, the review will remain unvalidated, as we are unable to confirm the details without being able to locate the order in our system.

Please respond to Trustpilot’s request for more information so we can properly investigate and follow up with you directly to address your concerns.

– The Chamelo Team

Chamelo からの回答

2026年3月3日

Hi Anatole,

We’re very sorry to hear about the delays and lack of updates regarding your order. We completely understand how frustrating it must be to wait for a product, especially one of significant value, without clear communication. Please accept our sincere apologies for the inconvenience.

Our upper management team will be following up with you directly to review your order, provide shipping details, and work to resolve your concern as quickly as possible.

Thank you for bringing this to our attention — we truly appreciate the opportunity to make this right.

– The Chamelo Team

Chamelo からの回答

2026年3月3日

Hi Konstantinos,

Thank you for reaching out, and we’re very sorry for the frustration and uncertainty this has caused. We completely understand how concerning it is to not receive updates or an order number after placing an order, and we sincerely apologize for the inconvenience.

One of our upper management team members will be reaching out to you directly to review your order, address the issue, and help resolve your request as quickly as possible.

Thank you for bringing this to our attention — we appreciate your patience and the opportunity to make this right.

– The Chamelo Team

Chamelo からの回答

2026年3月3日

Hi Matthew,

We’re very sorry to hear about your experience and completely understand how frustrating and disappointing this situation must be. Please accept our sincere apologies for the delay and the inconvenience this has caused.

Our upper management team will be following up with you directly to review your case, address the refund issue, and work to resolve your concern as quickly as possible.

Thank you for bringing this to our attention — we genuinely appreciate the opportunity to make this right.

– The Chamelo Team

Chamelo からの回答

2026年3月2日

Hi Carlos,

Thank you for sharing this wonderful review! We’re so happy to hear that your wife and daughter loved their Valentine’s Day gift and that the frames, colors, and packaging made such a great impression. We appreciate your understanding about the delivery delay during the holiday—it can get a bit busy! We’re thrilled that your friends are excited too, and we can’t wait to welcome them to the Chamelo family.

– The Chamelo Team

Chamelo からの回答

2026年3月2日

Hi Guillaume,

Thank you so much for your feedback! We’re thrilled to hear that you enjoyed the design, the quality, and especially the tint-changing feature of your Infinity glasses. We’re sorry for the battery issue you experienced, but we’re glad our customer service team was attentive and able to assist you effectively. Your satisfaction is our top priority, and your comments motivate us to keep improving.

– The Chamelo Team

Chamelo からの回答

2026年3月3日

Hi 靖崴 洪,

We’re very sorry to hear that your order has been delayed and completely understand how frustrating this must be. Please accept our sincere apologies for the inconvenience.

One of our upper management team members will be reaching out to you directly to review your order and work with you to resolve the issue as quickly as possible.

Thank you for bringing this to our attention — we appreciate your patience.

– The Chamelo Team

Chamelo からの回答

2026年3月2日

Hi Jodi,

🔥 We LOVE this energy! Thank you for such an amazing review—hearing that everything from the packaging to the fit made you feel 🔥 is exactly what we hope for. Even better that you and your hubby are both rocking a pair together. We’re honored to be part of your Valentine’s Day and truly appreciate the love and the shoutout. Enjoy turning heads!

– The Chamelo Team

Chamelo からの回答

2026年3月3日

Hi Shonda,

We’re very sorry to hear that you haven’t received your order and completely understand how frustrating this must be. Please accept our sincere apologies for the inconvenience.

One of our upper management team members will be reaching out to you directly to review your order and help resolve your concern as quickly as possible.

Thank you for bringing this to our attention — we appreciate your patience.

– The Chamelo Team

Chamelo からの回答

2026年3月2日

Hi Barbara,

Thank you for sharing your experience! We’re glad we could reassure you and help sort things out quickly—that’s exactly what we’re here for. Mistakes happen, and our goal is always to make sure you feel supported and taken care of. We really appreciate your trust in us.

– The Chamelo Team

Chamelo からの回答

2026年2月7日

Hi Kris,

Thank you for taking the time to share your feedback. We’d like to clarify a few points, as it seems this review is focused on the product itself rather than the purchasing experience.

The review request you received was sent shortly after purchase because it’s specifically intended to gather feedback on the checkout and ordering process—not on the product, which we understand you hadn’t received yet.

Regarding shipping, your order was placed on a Sunday and shipped out on Wednesday. Our standard processing time before an order heads out the door is up to 48 business hours, so this falls within our normal fulfillment window.

As for the promotional emails you mentioned, these are sent to anyone who is subscribed to our marketing list, regardless of whether they’ve placed an order or not. That said, we understand how the timing may have caused confusion.

To ensure everything is properly addressed, a member of our upper management team will be reaching out to you directly via email to clarify and assist further.

We appreciate your feedback and the opportunity to clear this up.

– The Chamelo Team

Chamelo からの回答

2026年3月2日

Hi Jáder,

Thank you for your feedback! We’re glad to hear you’re enjoying the wide range of Visual Light Transmittance—it’s exactly what our lenses are designed to deliver, so you can stay comfortable as lighting conditions change. We appreciate you taking the time to share your experience.

– The Chamelo Team