Chamelo レビュー 489

Chamelo からの回答

2026年2月12日

Hi Kris,

Thank you for taking the time to share your experience. We’re truly sorry to hear about the trouble with your son’s first pair and that the audio on the second pair didn’t meet expectations — we understand how disappointing that can be, especially after such excitement around the product.

We want to reassure you that our upper management team has already reached out to you directly with a proposed solution. When you have a moment, please respond to that message so we can move forward and make this right as quickly as possible.

We appreciate your patience and your son’s continued enthusiasm for the glasses, and we’re committed to ensuring you have a better experience moving forward.

– The Chamelo Team

Chamelo からの回答

2026年1月29日

Hi Theo,

We sincerely apologize for the inconvenience and frustration caused by this experience. Waiting an extended period for delivery, only to encounter an issue with the product shortly after, is understandably upsetting—and this is not the level of service or quality we aim to provide.

Please know that our upper management will be reaching out to you directly to provide a resolution and review your case personally. We take feedback like this very seriously and want the opportunity to address the situation properly.

Thank you for bringing this to our attention. We truly regret that your experience fell short and appreciate your patience as we work to make this right.

– The Chamelo Team

Chamelo からの回答

2026年1月29日

Hi 猴 葉,

Thank you for the awesome feedback! We’re so glad to hear you’re enjoying the product and that it’s living up to the cool factor 😎

We truly appreciate your support and hope you continue to enjoy your Chamelo.

– The Chamelo Team

Chamelo からの回答

2026年1月29日

Hi Brainer,

Thank you so much for your kind words! We’re thrilled to hear that our customer service team was able to assist you in getting your order in time for your flight and vacation. We know how important timing can be, and it means a lot to us that you felt your request was taken seriously.

We truly appreciate your support and hope you have an amazing trip. Enjoy your Chamelo!

– The Chamelo Team

Chamelo からの回答

2026年1月29日

Hi Ana,

We sincerely apologize for the inconvenience and concern this situation has caused. We understand how frustrating and upsetting it is to experience delays, especially after being charged and expecting your order within a specific timeframe. This is not the experience we want for any of our customers.

We can confirm that our support team has since assisted and resolved the issue, and to ensure everything has been properly addressed, our upper management will be reaching out to you directly to confirm the resolution and provide additional reassurance.

Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to make this right.

– The Chamelo Team

Chamelo からの回答

2026年2月10日 に更新

Hi Sneha,

We sincerely apologize for the inconvenience and frustration caused by the delay and lack of communication you experienced. This is not the level of service we strive to provide, and we understand how concerning this situation must have been.

We can confirm that our support team has since assisted and resolved the issue. Additionally, our upper management will be reaching out directly to you to personally confirm the resolution and ensure everything has been properly addressed.

Thank you for bringing this to our attention. Your feedback helps us improve, and we truly appreciate your patience.

– The Chamelo Team

UPDATE 2/11/2026:

Hi again Sneha! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!

– The Chamelo Team

Chamelo からの回答

2026年1月29日

Hi Carlos,

We sincerely apologize for the inconvenience and frustration this experience has caused. This is certainly not the level of service we aim to provide, especially for customers who have invested in our warranty coverage.

We can confirm that our support team has since assisted and resolved the issue, and to ensure everything was properly addressed, our upper management has also reached out directly to you to confirm the resolution. We truly appreciate your patience while this was being sorted out.

Thank you for bringing this to our attention—it helps us identify gaps and improve our processes moving forward. If you need any further assistance, please don’t hesitate to reply to our team.

– The Chamelo Team

Chamelo からの回答

2026年1月29日

Hi Ray,

Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that you’re enjoying the product and that everything was resolved smoothly.

A special thank you as well for recognizing Aira—we’ll be sure to pass along your kind words to her. Our customer service team works hard to make sure delivery issues are handled quickly and carefully, and we’re glad Aira was able to assist in getting your order sent straight to your home.

We hope your Chamelo becomes a great companion on all your runs. Thanks again for your trust and support—we truly appreciate it.

– The Chamelo Team

Chamelo からの回答

2025年12月22日

Hi Karen,

Thank you for sharing your feedback and for acknowledging our customer service team. We appreciate your honesty regarding the Aura’s build and visual quality, and we’re glad our team was able to assist you.

Please rest assured that our upper management will be reaching out to ensure everything is fully taken care of and that your concerns are addressed. Your input helps us improve and provide a better experience for all our customers.

– The Chamelo Team

Chamelo からの回答

2025年12月22日

Hi Olivier,

Thank you so much for taking the time to share such a detailed and thoughtful review! We’re thrilled to hear that your Chamelo Prime sunglasses have exceeded your expectations, from the adjustable tint and fast-reacting lenses to the comfort, durability, and battery life.

It’s especially rewarding to know that our design features—like visible-light responsiveness for driving and partial polarization—are making a real difference in your daily life. We’re also glad our customer service was able to support you along the way.

Your recommendation means a lot to us, and we’re delighted that you’re enjoying your sunglasses so much. Thank you for choosing Chamelo and for sharing your experience with the community!

– The Chamelo Team

Chamelo からの回答

2025年12月22日

Hi Over Yonder Mandel,

Thank you for your feedback! We’re glad to hear you’re enjoying your glasses for bike riding and fun at the beach — that’s exactly what they’re made for. 😎🌴

We appreciate you taking the time to share your experience, and we hope your Chamelo glasses continue to be part of many great outdoor adventures.

– The Chamelo Team

Chamelo からの回答

2025年12月22日

Hi Yanin,

We sincerely apologize for the inconvenience and frustration this delay has caused, especially with your order intended for Christmas. We understand how disappointing it is to be waiting nearly a month without clear updates, and this is not the experience we want for our customers.

Your feedback has been escalated, and our upper management team will be reaching out to you directly to investigate what happened and get everything sorted as quickly as possible.

Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to address this.

– The Chamelo Team

Chamelo からの回答

2025年12月22日 に更新

Hi JS,

We sincerely apologize for the inconvenience caused by the delivery delay. We understand how frustrating it is when an order doesn’t arrive as expected.

Please be assured that this has been escalated, and our upper management team will be reaching out to you directly to investigate the issue and get everything sorted as quickly as possible.

Thank you for bringing this to our attention, and we appreciate your patience.

– The Chamelo Team

Chamelo からの回答

2026年2月11日 に更新

Hi Archibald,

We sincerely apologize for the inconvenience and frustration this experience has caused you. We completely understand how upsetting it is to be waiting for an order—especially when it was intended as a Christmas gift—and not receiving timely updates or responses. This is not the level of service we aim to provide.

Please know that your feedback has been escalated, and our upper management team will be reaching out to you directly to investigate what happened and to get everything sorted as quickly as possible.

Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to make this right.

– The Chamelo Team

UPDATE 2/11/2026:

Hi again Archibald! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!

– The Chamelo Team

Chamelo からの回答

2026年2月18日 に更新

Hi Aidana,

We sincerely apologize for the inconvenience and concern this delay has caused. We understand how frustrating it is to be waiting for your package, especially after a week has passed.

Please rest assured that we take this seriously. A member of our upper management team will be reaching out to you directly to investigate the status of your shipment and ensure everything is properly sorted as quickly as possible.

Thank you for your patience, and we appreciate you bringing this to our attention.

– The Chamelo Team

UPDATE 2/19/2026:

Hi again Aidana! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!

– The Chamelo Team

Chamelo からの回答

2025年12月22日

Hi Eric,

We sincerely apologize for the inconvenience and frustration you’ve experienced. We completely understand how disappointing it is to wait for your order, only to encounter quality issues more than once — that’s not the experience we aim to deliver.

That said, we truly want to turn things around for you here. Your feedback has been taken seriously, and to ensure this is properly addressed, a member of our upper management team will be reaching out to you directly to review your experience and get everything sorted as quickly and fairly as possible.

Thank you for taking the time to share your honest feedback. We appreciate the opportunity to make this right.

– The Chamelo Team

Chamelo からの回答

2026年3月19日 に更新

Hi Dylan,

We sincerely apologize for the inconvenience and frustration this situation has caused you. We completely understand how disappointing it is to experience delays, especially when clear timelines weren’t provided and you were requesting a cancellation and refund.

We’d like to clarify that your order was finally shipped out last week, and we regret that this update did not reach you in a timely manner.

To ensure everything is properly resolved and that you’re taken care of, a member of our upper management team will be reaching out to you directly to review your case and get everything sorted as quickly and fairly as possible.

Thank you for your patience, and we truly appreciate you bringing this to our attention.

– The Chamelo Team

UPDATE 3/20/2026:

Hi Dylan,

Our upper management team has been attempting to get in touch with you since last December. Can you please check your email inbox and reply ASAP? Thank you!

– The Chamelo Team

Chamelo からの回答

2025年12月12日

Hi Dayna,

Thank you for sharing your feedback. We’re glad to hear that our return policy worked well for you, but we’re truly sorry that the product itself didn’t meet your expectations. We know how disappointing that can feel, especially when you were excited for your order.

We’re committed to making this right. Our team is already reviewing your case, and a member of our upper management will reach out to you directly to better understand what went wrong and ensure you receive the support or resolution you need.

We appreciate you giving us the chance to fix this.

– The Chamelo Team

Chamelo からの回答

2025年12月12日

Hi Martin,

We’re really sorry to hear that you’re still waiting for your order to ship. We know how frustrating it is to be excited for something and then feel left in the dark, and you absolutely deserve better communication from us.

Thank you for bringing this to our attention — we’re already looking into your order to understand what caused the delay, and we’ll make this right for you. A member of our upper management team will be reaching out to you directly to ensure your order is prioritized and that you get clear updates moving forward.

We truly appreciate your patience, and we’re here to fix this.

– The Chamelo Team

Chamelo からの回答

2026年2月18日 に更新

Hi Doug,

Thank you for sharing this with us, and we’re truly sorry for the frustration you went through during our Cyber Deals. We completely understand how disappointing it must have been to miss out on a purchase you’d been trying to make—especially after trying multiple devices, browsers, and even different times of day.

This isn’t the experience we want for anyone, and we appreciate you bringing it to our attention. We’re currently reviewing what happened so we can prevent this from happening again. We’ll also make sure you’re taken care of: a member of our upper management team will reach out to you directly to help make things right.

We value your feedback, and we’ll use it to continue improving.

– The Chamelo Team

UPDATE 2/19/2026:

Hi again Doug! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!

– The Chamelo Team