Chamelo レビュー 489

Chamelo からの回答

2025年12月10日

Hi Jamie,

Thank you so much for the amazing review. We’re thrilled to hear that you’re enjoying your Dragon sunglasses and the adjustable-tint feature — and we’re glad you loved the packaging as well. It means a lot to know that our customer service team kept you well-informed throughout your experience.

We truly appreciate your recommendation and your support.

– The Chamelo Team

Chamelo からの回答

2025年12月8日

Hi Bonnie,

Thank you for sharing such a wonderful review. We’re thrilled to hear that your glasses arrived on time and that you found them beautifully made. It’s great to know you ordered two pairs, and we love hearing that your friend was so excited to receive the white ones!

We truly appreciate your support.

– The Chamelo Team

Chamelo からの回答

2025年12月8日

Hi Virginia,

Thank you so much for your excitement! We’re happy to hear that the process was quick and easy for you. We can’t wait for you to receive your prescription glasses and experience them firsthand.

– The Chamelo Team

Chamelo からの回答

2025年12月5日

Hi Borja,

Thank you for your review. We want to understand your experience better — could you please let us know what your 1-star rating is for?

You also mentioned “terrible web.” May we ask what this means specifically? Any details you can share will help us address the issue properly.

Our upper management will also reach out to you directly to assist further.

– The Chamelo Team

Chamelo からの回答

2025年12月5日

Hi Christopher,

We’re truly sorry to hear about your disappointment and the experience you’ve had with both of your orders. This is not the level of service we aim to provide, and we understand how frustrating delays and unclear timelines can be.

We also want to clarify that our products are uniquely designed and developed in-house, and while other companies may offer alternatives, they don’t carry the same technology or features as Chamelo. Still, we genuinely wish you the best in finding something that works for you.

Thank you for taking the time to share your feedback, and we hope you have a nice day.

– The Chamelo Team

Chamelo からの回答

2025年12月2日

Hi Joey,

Thank you so much for the kind words! We’re really glad to hear you’re enjoying the craftsmanship and style options — our team puts a lot of care into each pair, so it means a lot to know it shows.

If there’s ever anything else we can help with, we’re here for you.

– The Chamelo Team

Chamelo からの回答

2025年11月29日

Hi Israel,

We’re very sorry to hear about your negative experience with both the product and the warranty process. This isn’t the standard we aim for, and we understand your frustration.

Our upper management will be reaching out to you directly to make things right. In the meantime, please respond to Trustpilot’s request for more information so we can locate your order number and contact details and assist you properly.

Thank you for bringing this to our attention.

– The Chamelo Team

Chamelo からの回答

2025年11月29日

Hi Brad,

Thank you so much for your kind message. We’re really glad to hear that our team was able to resolve the issue quickly and that you had a positive experience with our support.

We truly appreciate your patience and understanding throughout the process, and we’re grateful for the opportunity to make things right. It means a lot to us that you’re considering Chamelo again in the future — we’ll make sure your next experience is just as smooth.

If there’s ever anything you need, we’re always here to help.

– The Chamelo Team

Chamelo からの回答

2025年11月29日

Hi Mahi,

Thank you so much for taking the time to share this wonderful feedback. We’re thrilled to hear that you’re enjoying your Chamelo glasses and that the quality and innovation behind our products stood out to you.

Your support truly means a lot to us, and we’re excited to keep creating new ideas that you’ll love just as much.

If there’s anything we can help with at any time, please feel free to reach out — we’re always here for you.

– The Chamelo Team

Chamelo からの回答

2025年11月26日

Hi Mariami,

Thank you so much for the love — your message truly made our day. Knowing that you own four pairs and cherish each one means the world to us. We pour so much passion into creating pieces that feel unique, expressive, and unapologetically you, so hearing that our designs resonate this deeply is incredibly rewarding.

We’re grateful to have you as part of the Chamelo family, and we’ll keep working hard to bring you fresh, creative styles you’ll be proud to wear.

– The Chamelo Team

Chamelo からの回答

2025年11月26日

Hi Wim,

Thank you so much for the wonderful feedback! We’re thrilled to hear that you’re loving your glasses and getting so many compliments — that always makes our day. And we truly appreciate you highlighting Aira’s service. She’s incredibly dedicated to taking care of our customers, and we’ll make sure she sees your kind words.

We’re excited that you’re considering the Aura in White next — it’s a beautiful choice. If you ever need help with your next order, we’re here for you anytime.

– The Chamelo Team

Chamelo からの回答

2025年11月26日

Hi Marcus,

We’re very sorry to hear about the frustrating shopping experience — that’s never what we want for our customers, especially when the item is meant to be a gift.

The good news is that your order was already shipped yesterday. Our upper management will be reaching out to you directly to clarify the details and guide you through everything until full resolution.

Thank you for your patience, and we’re here to make this right.

– The Chamelo Team

Chamelo からの回答

2026年2月18日 に更新

Hi Pauline,

We’re very sorry to hear about the delay with your orders and the inconvenience this has caused, especially with your travel plans and the time-sensitive nature of the gifts.

Our upper management will be reaching out to you directly to make things right and assist with your orders as quickly as possible.

Thank you for bringing this to our attention, and we appreciate the opportunity to resolve it.

– The Chamelo Team

UPDATE 2/19/2026:

Hi again Pauline! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!

– The Chamelo Team

Chamelo からの回答

2025年11月26日

Hi Erica,

We’re very sorry to hear about your experience with the product and the issues you encountered when trying to return it. This is not the impression we want to leave.

Our upper management will be reaching out to you directly to make things right. To help us move quickly, please respond to Trustpilot’s request for more information so we can locate your order number and contact details.

We appreciate your patience and the chance to resolve this properly.

– The Chamelo Team

Chamelo からの回答

2025年11月26日

Hi Kris,

Thank you for such a thoughtful and detailed review. We’re really happy to hear that the glasses have been a game changer for your cycling sessions—especially being able to connect directly to your Garmin watch. It’s great to know the fit, lightweight design, adjustable tint, and battery life are all working well for you.

We also appreciate your feedback about the bass. Insights like this help us improve future versions, and we’ll be sure to share it with our product team.

Thank you again for the recommendation and for being part of our community.

– The Chamelo Team

Chamelo からの回答

2025年11月26日

Hi YC Fan,

Thank you so much for sharing this wonderful feedback. We’re thrilled to hear that you’re enjoying your Music Shield, especially for running—and it’s great to know the audio clarity exceeded your expectations. Feedback like yours genuinely motivates our team.

If you ever need anything or have questions down the road, we’re here to help.

– The Chamelo Team

Chamelo からの回答

2025年11月21日

Hi Maysa,

Thank you so much for sharing this fantastic feedback with us. We’re truly glad to hear that you’re enjoying the convenience and innovation of our glasses — especially while driving, where that instant tint change really makes a difference.

We also appreciate your kind words about our service. Hearing that we’ve been a “pleasant surprise” genuinely means a lot to our team.

Thank you again for the support and the best wishes — we’re sending the same right back to you!

– The Chamelo Team

Chamelo からの回答

2025年11月19日

Hi Kimberly,

Thank you so much for the amazing feedback! We’re thrilled to hear you’re loving the music-and-shades combo — it means a lot to us to know it’s been a gamechanger for you.

If there’s ever anything we can help with, we’re always here.

– The Chamelo Team

Chamelo からの回答

2025年11月19日

Hi Ji,

We’re truly sorry for the repeated negative experiences you’ve had — you’ve given us multiple chances, and we recognize that we’ve let you down this time. The delays, shifting restock dates, and unmet expectations are unacceptable, especially when this order was intended as a gift. You deserve clear communication and reliability, and we deeply apologize for falling short.

To ensure this is properly addressed, our upper management team will reach out directly to assist you further and help find the best possible resolution.

Thank you for your patience, and for giving us the opportunity to make things right.

– The Chamelo Team

Chamelo からの回答

2025年11月18日

Hi Iryna,

Thank you so much for sharing your experience with us! We’re thrilled to hear that you love the design of the glasses, and we truly appreciate your kind words about our support team. Knowing that our team was able to assist you means a lot to us.

If there’s anything else you ever need, we’re always here to help.

– The Chamelo Team