Chi Chi London レビュー 

Ordered a dress, arrived, quality was poor and too big for my daughter, we emailed to return it, chased for a returns label, finally got something, took it to post office, all accepted, yet still no refund, nearly £100, and still waiting for refund, we contacted paypal to report it and they have given them until November to respond, Seriously, Im having to wait nearly 3 months for a refund. It looks like Paypal are going downhill too. Do not use Chi Chi london!!

Needed to return an item and receive a refund. Returns portal wasn't working. Initial contact with chi chi was good. They initiated a return label for me. My item was received by them on 19th July, however I am still awaiting a refund and my emails are being ignored.

DO NOT ORDER. IMPOSSIBLE TO RETURN AND GET A REFUND. It took me several weeks of continuously emailing to get a return label, and 2 months after returning I'm still waiting for a refund. Absolutely disgusting behavior and zero accountability from Chi Chi. Save your money and time and shop elsewhere. Clothes aren't even good quality anymore.

I’m having a terrible time with this company! I used them years ago with no issues.
First issue on recent order is I only received 2/3 dresses which I was charged for, and they said the 3rd was delivered but it was not. I asked them to send another which they said they can’t I have to re order, which I explained I’m not doing without a refund first. This was actioned. I tried to re-order the dress as it was then out of stock…
The other 2 dresses I ordered I kept one, needed to return the other which the portal wasn’t working and I could not return. After further multiple attempts on email with the same advisor to get a response, the lady came back with a returns label for me. I returned this 3 weeks ago, 7 emails later they are ignoring me and, not processed the refund and won’t respond to my email.

I urgently need this money back as it is £140. This is disgusting customer service, and appalling that I haven’t got my refund yet. Do not use this company.

AVOID AT ALL COSTS!!! They don't refund your money, the phone number doesn't work and 'lovely' (he is FAR from it) Dan responds to your first email then ignores all emails afterwards... £75 I am never going to see again!!

Chi Chi London’s customer service is appalling. Their website claims they offer Royal Mail returns, including paperless options, but once you actually try to return an item, you're only given a Huboo label that requires printing — no Royal Mail QR code or alternative offered.

To make things worse, the returns portal has been broken for over a week with an “API User Disabled” error, so I couldn’t even download a label. I contacted customer service multiple times — it’s now been over 6 days and I’ve had no response at all.

I’m being completely blocked from returning an item within my legal rights. I’ve reported the company to Trading Standards, raised a PayPal dispute, and will be contacting my bank for a chargeback.

This is a dishonest and unacceptable way to treat paying customers. Avoid this company unless you’re ready to fight just to get a basic return processed.

If I could put zero stars I would! Ordered a dress at the start of may and decided to return it. The returns portal wasn’t working so tried emailing but got no response, calling but the number on their website is invalid, and messaging on social media. It took 3 weeks for someone to get back to me. They sent me a return label and I sent back via Royal Mail. 5 weeks later and I have no refund and no information. They are trying to claim they have not received the item. I have reported them to trading standards and the next day they refunded my order!

Do not buy anything from Chi Chi. On two separate occasions, they delivered my orders to the wrong address by attaching incorrect address labels to my parcels. I waited for weeks for my delivery, all the while attempting to communicate with them.

Despite the inconvenience and stress caused, they did not offer any form of compensation - something other retailers have readily done in lesser situations.

To make matters worse, I was informed that the outcome of their internal investigation would not be shared with me, as it is considered confidential.

When I asked for their customer review portal to leave my experience this was the response I received:
"Hey there,
We do not have a customer receive portal I am afraid.
Kindest regards,
Dan"

I will never purchase anything from Chi Chi again. You shouldn't too, its too much negative experience. They need to improve massively.

They have got nice things and quick to response to emails. I will patronise them again and again 🤣

Beth was very helpful in assisting me with my return, she was quick in her response and ensured I received the correct answer to solve my issue.

Would leave zero stars of possible. Unable to log return, number out of service, no response to emails. Unable to get refund on an expensive order absolutely disgusting customer service having to go through bank to try and get money back absolute joke never shop here again. Should be shut down.

I wouldn’t even give it one star to be honest! There is no phone number to talk to anyone! They don’t respond to e mails and on FB and I can’t return my items that are both faulty and poorly made as it keeps saying error!! I have had to get in touch with my bank now I will never ever use this site again and would never recommend them to anyone!!

Beth was really helpful. Very quick response and very good contact. I will definitely use them again.
Beautiful dresses, amazing quality 👌

returns portal does not work, company do not respond to emails or messenger. Phone number does not exist. Impossible to return items. Terrible company, I wish I had read reviews before ordering. It seems they have been scamming people for a long time

I was having trouble generating my return through the portal. Beth sent me a pre populated returns label in order for me to get my items sent back in time. This was a big help and the service received was great.

WILL NEVER SHOP AT CHI CHI LONDON AGAIN!!! Received my dress fine, but returning it was a massive issue. First the returns portal kept showing error message, then once sorted this with customer service I was able to return this but have never received a refund despite emailing them with proof of postage. I have received no response from them and the number listed in their website doesn’t work. Absolute disgrace of a company.

Had problems returning dresses to Chi Chi due to return codes. Sent an email & Dan replied very quickly. Sorted the issue out in a very professional way. Response time was impressive.
Excellent customer service from Dan - Thanku

Very difficult to return items. Customer service no help and even after sending various messages they're being ignored. Wasted my money

Terrible customer service.
Phone line doesn't work and unresponsive via email.
Very disappointed