Edward is a great credit to Chubb and the reason why Chubb are getting the new install at Howdens HWS east and also the Howdens Hull site. Nothing is ever too much and heâs always available for advise... ãã£ãšèŠã
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Neil S the CHUBB Technician made contact ahead of time to confirm arrival time. He was very professional and courteous, as he serviced the Alarm System. He explained that the battery was getting old.... ãã£ãšèŠã
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After being given various numbers to ring, going back and forth I finally spoke to two people who were extremely helpful. The first put me through to the second since then an engineer has rung me (wit... ãã£ãšèŠã
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We have been customers for many years and have always found Chubb to be approachable and efficient. A big plus is that there is always someone on the end of the telephone to answer queries. Appointmen... ãã£ãšèŠã
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Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
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Chubb House, Shadsworth Road, BB1 2PR, Blackburn, è±åœ
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
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Mark is always great
2026幎8æ6æ¥
Chubb Fire & Security UK ããã®åç
Dear Valued customer,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The service was executed in a competentâŠ
The service was executed in a competent manner
the appointment was as per request but not the engineer that was requested
very satisfactory
2026幎8æ6æ¥
Chubb Fire & Security UK ããã®åç
Dear Paul,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite not getting the engineer that was requested. Your feedback is valuable to us, and If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear P Gregg,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Fast response time and able to fixâŠ
Fast response time and able to fix issue, if not on the day, due to parts, it was fixed as soon as parts where available.
2026幎8æ6æ¥
Chubb Fire & Security UK ããã®åç
Dear Valued customer,Â
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Graham
Graham, your engineer, was very knowledgeable, polite and exceptionally tidy as a craftsman. He found a couple of faults on the system and corrected them. As a skilled worker myself I know what to look for and Graham is a credit to you.
2026幎8æ13æ¥
Chubb Fire & Security UK ããã®åç
Dear Ian,
Thank you for your wonderful review for Graham! We appreciate your kind words and are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great service from the two engineersâŠ
Great service from the two engineers that arrived on site. Explained everything and answered questions. Very friendly & approachable.
2026幎8æ13æ¥
Chubb Fire & Security UK ããã®åç
Dear Michelle,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The gentleman attending wasâŠ
The gentleman attending was professional, quick and everything was done very satisfactorily
2026幎8æ13æ¥
Chubb Fire & Security UK ããã®åç
Dear David,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Great company to deal with. Very reliable
I cannot fault the service we have had from Chubb.. Graham our engineer is extremely helpful, polite and knowledgeable. If we get a rare fault we have no problem getting an immediate response, can highly recommend this company !
2026幎8æ13æ¥
Chubb Fire & Security UK ããã®åç
Dear Valued Customer,
Thank you for your wonderful review for Graham! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
engineer always comes early & knows theâŠ
engineer always comes early & knows the site well
2026幎8æ6æ¥
Chubb Fire & Security UK ããã®åç
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Scot as usual was very polite andâŠ
Scot as usual was very polite and helpful and has sorted the problem
2026幎8æ13æ¥
Chubb Fire & Security UK ããã®åç
Dear Parsons,
We appreciate your kind words for Scott! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear Andy,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Diane Marsden
I spoke to an advisor and he organised a engineer to come out to our site efficiently.
2026幎8æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Chubb Fire & Security UK ããã®åç
Dear Diane,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Andy did a great job.
2026幎8æ6æ¥
Chubb Fire & Security UK ããã®åç
Dear Tony,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
I had my biannual service visit
I had my biannual service visit and yet again was
very satisfied with the engineer who came to do the service, very prompt, notified me when he was on the way . He went round the house efficiently and I was informed about the state of the battery etc.
2026幎8æ13æ¥
Chubb Fire & Security UK ããã®åç
Dear Julia,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Phoned in advance
Phoned in advance, turn up on time. Asked question about the alarm's performance. Serviced the alarm and kit explaining, were necessary. Very professional.
2026幎8æ1æ¥
Chubb Fire & Security UK ããã®åç
Dear Stephen,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Not good
Something seems to have changed in the last year with CHUBB. We have so many issues across 3 sites and cannot contact anyone willing to take responsibility and get things sorted. Communication between departments appears non-existent and I have to spend so much of my time chasing.
2026幎8æ13æ¥
Chubb Fire & Security UK ããã®åç
Dear Valued customer,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Neil your engineer is really friendlyâŠ
Neil your engineer is really friendly and helpful. He always explains what he is doing and carries out his work with minimum disruption.
2026幎8æ13æ¥
Chubb Fire & Security UK ããã®åç
Dear Valued Customer,
Thank you for your wonderful review for Neil! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great Engineers, great service
Engineers are great. Very thorough and always super friendly and happy to take time to explain repair works and service remedials in full. Kevin, Matthew and Alan (VIPOND) are always super helpful, pleasure to have them on site.
2026幎8æ13æ¥
Chubb Fire & Security UK ããã®åç
Dear Kerrie,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our Vipond team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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