the fire alarm system service and the emergency lighting test done by Jayden Roberts in a Manchester office i manage was done quickly and efficiently. Jayden phoned to ask if he could do te tests bef... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
This report relates o the annual review of my home security. The engineer was excellent and phoned me shortly before his arrival, which I appreciated. He got stuck in to his work immediately and seeme... もっと見る
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Steve has been coming for several years. It is nice to see the same face when an engineer is visiting my home. He is polite, efficient and I feel safe having him in my house. Problems in the past,... もっと見る
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We have had our fire and intruder alarms managed by Chubb for over 20 years. Would highly recommend them. Their staff are all fantastic, always happy to quickly solve a problem, should any arise. We u... もっと見る
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企業情報
当該企業による記述
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
連絡先
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, 英国
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
優良
1万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Chubb Fire & Security UK からの回答
Dear Valued Customer,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Always nice to see Alan and he seems to…
Always nice to see Alan and he seems to do a very thorough job. JB
2026年10月2日
Chubb Fire & Security UK からの回答
Dear Danielle,
Thank you for your wonderful review for Alan! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent service
Mark, the engineer, is always prompt, courteous, does an excellent job & explains everything extremely well.
2026年10月3日
Chubb Fire & Security UK からの回答
Dear Peter,
Thank you for your wonderful review for Mark! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK からの回答
Dear Mr Basterfield,
We are very sorry to hear about your disappointment regarding your latest service with our engineer. This is not reflective of our service standards. We would appreciate the opportunity to address these concerns.
Please contact us directly at GB_TrustPilotReplies@Chubbfs.com so we can assist you further.
Sincerely,
The Chubb Fire and Security Team
awful service
Took 3 months to set up new direct debit from July to October; team leader didn't call back as promised; letter to CEO was not even acknowledged Have been a customer for many years and were it not for the prospect of more hassle I would have cancelled contract
2026年9月26日
Chubb Fire & Security UK からの回答
Dear Ann Spinks,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Simon was extremely helpful and…
Simon was extremely helpful and courteous throughout the visit
2026年10月3日
Chubb Fire & Security UK からの回答
Dear Valued Customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Chubb Fire & Security UK からの回答
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
great response same day.
2026年10月3日
Chubb Fire & Security UK からの回答
Dear Valued Customer,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Great service
2026年10月3日
Chubb Fire & Security UK からの回答
Dear Claire,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Chubb Fire & Security UK からの回答
Dear James,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK からの回答
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Arrived promptly and worked efficiently…
Arrived promptly and worked efficiently & effectively
All work completed & tested in a timely manner
Thank you
2026年10月1日
Chubb Fire & Security UK からの回答
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
We had Lee and we would like to say how…
We had Lee and we would like to say how professional he is. An excellent Chubb staffer. Thank you.
2026年10月1日
Chubb Fire & Security UK からの回答
Dear Susan,
Thank you for your wonderful review for Lee! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK からの回答
Dear Valued Customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very easy to book an appointment…
Very easy to book an appointment speaking to a person not a machine
Paul the engineer very pleasant
Remembered me and my system
That makes me feel comfortable
Thank you
2026年10月2日
Chubb Fire & Security UK からの回答
Dear Mrs Evans,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
10 Days to respond is not good business
2026年9月25日
Chubb Fire & Security UK からの回答
Dear Valued Customer,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Excellent service !
2026年10月2日
Chubb Fire & Security UK からの回答
Dear Mrs Aldred,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
A NICE YOUNG MAN
A NICE YOUNG MAN, KNEW HIS JOB, I PRESUME
THIS PENDANT IS A F*R*E*E PENDANT, STILL AS IT WAS WHEN I RECEIVED THRU THE COUNCIL ?
2026年9月25日
Chubb Fire & Security UK からの回答
Dear Mrs Finlay,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service.
Your feedback is valuable to us, and if you would like to speak to a member of our team, please contact us directly at GB_TrustPilotReplies@Chubbfs.com and one of our team will be in touch.
Best regards,
The Chubb Fire and Security Team
I was able to let your representative…
I was able to let your representative and he new exactly what he had to do and were everything was.He was also very polite.
2026年10月2日
Chubb Fire & Security UK からの回答
Dear Mrs Cohen,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK からの回答
Dear Trevor,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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