The engineer did a very good job. The reason for the 4* is that we learnt from the engineer that we have not had monitoring since October 2025 due to the BT changeover, which also means we have been p... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
David from CHUBB provided an excellent service during the recent visit. He is always pleasant, courteous, professional, and extremely helpful in everything he does... もっと見る
企業が回答しました
I can't fault the service I recently received from our local Chubb team. From turning up bang on time, they completed the install quickly and efficiently and took me through the new alarm system at t... もっと見る
企業が回答しました
I had a call from my regular Chubb technician, who was in the neighbourhood,and wanted to do a service.It was convenient as I was going to ring about something that appeared on my screen.He arrived an... もっと見る
企業が回答しました
企業情報
当該企業による記述
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
連絡先
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, 英国
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
優良
8835件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
i got the run around when trying to…
i got the run around when trying to reset my system by phone. they told me I had to have an Engineer call, which he did. 1 minute later system reset. a few minutes later a bill for £150 plus VAT. Extortionate. i am looking for a new alarm company,
2026年5月15日
Chubb Fire & Security UK からの回答
Dear Valued customer,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK からの回答
Dear Chris,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Fab Engineer!
Damian is always so helpful explaining issues in a simplified way and resolving issues in a timely manor.
2026年5月22日
Chubb Fire & Security UK からの回答
Dear D Russell,
Thank you for your wonderful review for Damian! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Polite knowledgeable.efficient
2026年5月22日
Chubb Fire & Security UK からの回答
Dear Andrew,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Polite and helpful member of staff.
2026年5月22日
自発的なレビュー
Chubb Fire & Security UK からの回答
Dear Emma,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
they came in explained what needed to…
they came in explained what needed to be done and just got on, kept us informed.
2026年5月22日
Chubb Fire & Security UK からの回答
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great customer service
With me being new to the site the member of staff that visited here went above and beyond to help me understand the alarm system. He was very friendly and polite. He ensured I felt confident by the time he left.
2026年5月22日
Chubb Fire & Security UK からの回答
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent service and super helpful…
Excellent service and super helpful engineer. Arrived early and explained the servicing process, working through quietly and efficiently.
Offered support and advice with the extinguishers in the building and site safety.
2026年5月22日
Chubb Fire & Security UK からの回答
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Jack is a great chap and is very easy…
Jack is a great chap and is very easy to deal with.
2026年5月22日
Chubb Fire & Security UK からの回答
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great Service
Martin is the consummate professional whilst remaining friendly and approachable.
2026年5月22日
Chubb Fire & Security UK からの回答
Dear Mrs H Cooper,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Thorough, courteous and punctual
The service engineer was very thorough and courteous. Good contact about arrival time.
2026年5月14日
Chubb Fire & Security UK からの回答
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Colm
Colm, the engineer, is a great asset for the company. He is friendly and polite and a conscientious worker.
2026年5月15日
Chubb Fire & Security UK からの回答
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK からの回答
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Chubb Fire & Security UK からの回答
Dear Lucy Ogborne,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent Service
Sam, as always, was friendly and pleasant. He is always willing to offer advice and answer questions.
2026年5月22日
Chubb Fire & Security UK からの回答
Dear Will,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK からの回答
Dear David,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
David from CHUBB provided an excellent…
David from CHUBB provided an excellent service during the recent visit. He is always pleasant, courteous, professional, and extremely helpful in everything he does. His approach and attitude make a real difference, and his work is consistently of a high standard. Great service all round, keep up the great work!
2026年5月22日
Chubb Fire & Security UK からの回答
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK からの回答
Dear Andrew Keith Barclay,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent service
2026年5月21日
Chubb Fire & Security UK からの回答
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Friendly on time efficient +++++
2026年5月14日
Chubb Fire & Security UK からの回答
Dear Martin,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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