Edward is a great credit to Chubb and the reason why Chubb are getting the new install at Howdens HWS east and also the Howdens Hull site. Nothing is ever too much and heâs always available for advise... ãã£ãšèŠã
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Neil S the CHUBB Technician made contact ahead of time to confirm arrival time. He was very professional and courteous, as he serviced the Alarm System. He explained that the battery was getting old.... ãã£ãšèŠã
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After being given various numbers to ring, going back and forth I finally spoke to two people who were extremely helpful. The first put me through to the second since then an engineer has rung me (wit... ãã£ãšèŠã
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We have been customers for many years and have always found Chubb to be approachable and efficient. A big plus is that there is always someone on the end of the telephone to answer queries. Appointmen... ãã£ãšèŠã
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Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
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Chubb House, Shadsworth Road, BB1 2PR, Blackburn, è±åœ
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
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Limited working hours
Called to fix visit from your engineer. Your very helpful customer service assistant told us that our usual engineer was not available, however far ahead we booked. He arranged an alternative engineer who did not work on Friday, our favourite choice. We wanted a pm visit, but this replacement engineer only works in the morning. Whilst I am giving full marks to your customer services assistant, I am disappointed that the alternative engineer does not work on Fridays, or in the afternoon. This is a restrictive form of customer service.
2026幎8æ14æ¥
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Chubb Fire & Security UK ããã®åç
Dear Christopher,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite your regular engineer being unavailable and the arrival time not being one you prefer . Your feedback is valuable to us, and we will use it to improve our process and ensure timely service in the future.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
The engineer phoned to let me know heâŠ
The engineer phoned to let me know he was on his way and the expected time of his arrival He arrived on time was polite and did the job proficiently. I was very pleased with his professional expertise.
2026幎8æ12æ¥
Chubb Fire & Security UK ããã®åç
Dear Dilys,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
It was an excellent interaction
It was an excellent interaction. The engineer sent was extremely knowledgeable, courteous and helpful. He's been for several years and is a great Ambassador for the company.
2026幎8æ6æ¥
Chubb Fire & Security UK ããã®åç
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Representative was knowledgeable
Representative was knowledgeable, helpful and polite. My issue was delt with promptly.
2026幎8æ14æ¥
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Chubb Fire & Security UK ããã®åç
Dear Mark,Â
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Response time
We had to have a call out engineer for a fault on our alarm, the engineer arrived within 1 hour of the call.
2026幎8æ13æ¥
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Chubb Fire & Security UK ããã®åç
Dear GRM Development Solutions Ltd,Â
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Had a cable cut by contractorâŠ
Had a cable cut by contractor activating the alarm. Reported to Chubb. Very friendly efficient customer service. The engineer was on site within 3 hours and the problem rectified in 15 minutes.
2026幎8æ11æ¥
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Chubb Fire & Security UK ããã®åç
Dear Mike,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
All equipment was logged
All equipment was logged, and maintained most efficiently by your engineer
2026幎7æ29æ¥
Chubb Fire & Security UK ããã®åç
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Contact was made before the visit
Contact was made before the visit, which being a church is always helpful. The work was started and completed on time with respect.
2026幎8æ6æ¥
Chubb Fire & Security UK ããã®åç
Dear Wendy,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Quality visit
Kept fully informed of the process. Engineer turned up on time and and was engaging and professional.
2026幎8æ13æ¥
Chubb Fire & Security UK ããã®åç
Dear Steve,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear Simon,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Quick and efficient and courteous
Quick and efficient and courteous. Got on with the job whilst we got on with ours.
2026幎8æ6æ¥
Chubb Fire & Security UK ããã®åç
Dear Marc,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
friendly staff
2026幎8æ13æ¥
Chubb Fire & Security UK ããã®åç
Dear St Mags Church,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear Gordon,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great service
The service engineer was very thorough and efficient, and a pleasant guy to deal with.
2026幎8æ13æ¥
Chubb Fire & Security UK ããã®åç
Dear Lynne,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Jake my Chubb Engineer is Excellent
Jake my Chubb Engineer is really nice 100% trustworthy knows his job really well I happily leave him to get on with it or we chat he has answered lot's of questions for me about different things my Alarm & CCTV can do so I feel super confident with my system and App.
2026幎8æ12æ¥
Chubb Fire & Security UK ããã®åç
Dear Tina,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear Hillary,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear David,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Clear explanation of work being doneâŠ
Clear explanation of work being done and proposed work on next appointment . A pleasure to speak with the Engineer on site.
2026幎8æ13æ¥
Chubb Fire & Security UK ããã®åç
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb are super efficient
Chubb are super efficient. They attend when due without my having to ask them and their representatives are all lovely and friendly. Rob is great to deal with and always follows up on promises. Wouldn't use anyone else
2026幎8æ13æ¥
Chubb Fire & Security UK ããã®åç
Dear Helen,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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