Edward is a great credit to Chubb and the reason why Chubb are getting the new install at Howdens HWS east and also the Howdens Hull site. Nothing is ever too much and heâs always available for advise... ãã£ãšèŠã
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Neil S the CHUBB Technician made contact ahead of time to confirm arrival time. He was very professional and courteous, as he serviced the Alarm System. He explained that the battery was getting old.... ãã£ãšèŠã
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After being given various numbers to ring, going back and forth I finally spoke to two people who were extremely helpful. The first put me through to the second since then an engineer has rung me (wit... ãã£ãšèŠã
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We have been customers for many years and have always found Chubb to be approachable and efficient. A big plus is that there is always someone on the end of the telephone to answer queries. Appointmen... ãã£ãšèŠã
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Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
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Chubb House, Shadsworth Road, BB1 2PR, Blackburn, è±åœ
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
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Chubb Fire & Security UK ããã®åç
Dear Valued Customer,
Thank you for your 5* response. We strive to provide an excellent experience for all of our customers and all feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
first class service
Dale the Engineer is a total credit to Chubb , polite , on time nothing was a problem , total pleasure to deal with . first Class service
2026幎8æ15æ¥
Chubb Fire & Security UK ããã®åç
Dear Mark,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear Liam,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Service on alarm & cctv carried outâŠ
Service on alarm & cctv carried out with no real issues , other than need to replace ( for second time ) night vision camera
2026幎8æ8æ¥
Chubb Fire & Security UK ããã®åç
Dear John,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite a replacement being required. Your feedback is valuable to us, and we will use it to improve our process and ensure timely service in the future.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
Engineer was very helpful and workedâŠ
Engineer was very helpful and worked well ensuring client was happy and knew what was happening throughout the project.
2026幎8æ15æ¥
Chubb Fire & Security UK ããã®åç
Dear Steven,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer arrived promptly
The engineer arrived promptly, repaired the fault, explained what had gone wrong with the alarm system, and ensured that it was working properly before he left.
2026幎8æ15æ¥
Chubb Fire & Security UK ããã®åç
Dear David,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Pleasant alarm technician
Pleasant alarm technician. He contacted me prior to arrival. He arrived on time and completed his work efficiently answering any questions that I had.
2026幎8æ15æ¥
Chubb Fire & Security UK ããã®åç
Dear Joe,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Professional experience
From booking to service everything was dealt with in a very professional manner.
2026幎8æ15æ¥
Chubb Fire & Security UK ããã®åç
Dear Sandra,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Edward is a great credit to Chubb andâŠ
Edward is a great credit to Chubb and the reason why Chubb are getting the new install at Howdens HWS east and also the Howdens Hull site. Nothing is ever too much and heâs always available for advise or help us with our aging fire alarm.
2026幎8æ15æ¥
Chubb Fire & Security UK ããã®åç
Dear Stu,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Pleasant and helpful whilst getting onâŠ
Pleasant and helpful whilst getting on with the job at hand.
2026幎8æ15æ¥
Chubb Fire & Security UK ããã®åç
Dear Rob,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The technical & customer serviceâŠ
The technical & customer service quality of your service engineer
2026幎8æ15æ¥
Chubb Fire & Security UK ããã®åç
Dear Susan,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great customer service.
Due to BT's inefficiency, I needed to have a Chubb Digital phone connecting box installed urgently; I phoned Andy, who services my Chubb System and he immediately got in touch and called in to install it on his route to another job. It was installed quickly and efficiently and was assured that I could get back in touch if there was any problem.
2026幎8æ6æ¥
Chubb Fire & Security UK ããã®åç
Dear Rose,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer had been to us before soâŠ
The engineer had been to us before so knew his way around. Was very pleasant and after our greetings got on quietly with the testing.
2026幎8æ8æ¥
Chubb Fire & Security UK ããã®åç
Dear Kathleen,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear Daniela,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very good service engineer and testedâŠ
Very good service engineer and tested everything thoroughly.
2026幎8æ8æ¥
Chubb Fire & Security UK ããã®åç
Dear Pauline,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear Tim,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
A thorough service of our alarm system.
2026幎8æ15æ¥
Chubb Fire & Security UK ããã®åç
Dear Nick,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Neil S the CHUBB Technician madeâŠ
Neil S the CHUBB Technician made contact ahead of time to confirm arrival time. He was very professional and courteous, as he serviced the Alarm System. He explained that the battery was getting old. So we decided to have a new battery fitted. He fitted the new battery. Our gratitude to Neil for his excellent work.
2026幎8æ12æ¥
Chubb Fire & Security UK ããã®åç
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Helpful new young gentleman who wasâŠ
Helpful new young gentleman who was polite and efficient.
2026幎8æ6æ¥
Chubb Fire & Security UK ããã®åç
Dear Frances,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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