I had a problem setting the alarm caused by an interruption whlle doing so. I rang Chubb and explained the situation to a lady who was exceptionally helpful and arranged for an engineer to ring me et... ãã£ãšèŠã
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Our regular engineer Kevin is always polite and answers any questions we might have. A credit to the company. We always check he is scheduled for our service as would prefer to wait for him as he know... ãã£ãšèŠã
After being given various numbers to ring, going back and forth I finally spoke to two people who were extremely helpful. The first put me through to the second since then an engineer has rung me (wit... ãã£ãšèŠã
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Edward is a great credit to Chubb and the reason why Chubb are getting the new install at Howdens HWS east and also the Howdens Hull site. Nothing is ever too much and heâs always available for advise... ãã£ãšèŠã
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Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
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Chubb House, Shadsworth Road, BB1 2PR, Blackburn, è±åœ
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
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GREAT ENGINEER
The engineer that came . Is very professional , excellent work attitude .
He respected my property.
2026幎8æ4æ¥
Chubb Fire & Security UK ããã®åç
Dear Kerry,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear James,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Engineer was really good very tidy andâŠ
Engineer was really good very tidy and worked quickly
explained what one needed changing and ones that are fine to continue using
2026幎8æ5æ¥
Chubb Fire & Security UK ããã®åç
Dear Chris,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
George is always friendly and helpful
George is always friendly and helpful. Nothing is too much trouble. He's a credit to your company.
2026幎8æ11æ¥
Chubb Fire & Security UK ããã®åç
Dear Jonathan,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Well done Chubb
Engineer carried out thorough survey and work needed and inspection report was detailed and useful. The visit was occasioned by an earlier complaint.
2026幎8æ12æ¥
Chubb Fire & Security UK ããã®åç
Dear David,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear Steve,
We are delighted to hear positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear Jo,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Always a pleasure to see him
2026幎8æ12æ¥
Chubb Fire & Security UK ããã®åç
Dear Angie,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Graham is always pleasant to deal withâŠ
Graham is always pleasant to deal with and gets the job done quite quickly.
2026幎8æ11æ¥
Chubb Fire & Security UK ããã®åç
Dear Janice,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear Anthony,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
What a complete professional Gary ourâŠ
What a complete professional Gary our engineer is - we are always impressed with his work ethic and his help in answering any of our queries and making us feel comfortable with our Chubb alarm
2026幎8æ11æ¥
Chubb Fire & Security UK ããã®åç
Dear Marilyn,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
David was extremely helpful andâŠ
David was extremely helpful and professional with some issues we wanted to sort. Always extremely polite.
2026幎8æ11æ¥
Chubb Fire & Security UK ããã®åç
Dear Peter,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Really friendly and helpful staff
Really friendly and helpful staff. Beverley sorted out my appointment quickly and efficiently. I have always found this company to be reliable and quick to respond if there are any problems with the security system.
2026幎8æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Chubb Fire & Security UK ããã®åç
Dear Sheila,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Perfect
On time after warning me several hours before of ETA.
Polite, neat and efficient
2026幎8æ11æ¥
Chubb Fire & Security UK ããã®åç
Dear Joan,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Punctual and reliable
Punctual and reliable. Inspector was very knowledgeable- as youâd expect
2026幎8æ4æ¥
Chubb Fire & Security UK ããã®åç
Dear Trish,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Efficient service from the advisor
Efficient service from the advisor.
Polite and knowlegeable.
2026幎8æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Chubb Fire & Security UK ããã®åç
Dear Valued Customer,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Marc was efficient and answered anyâŠ
Marc was efficient and answered any queries we had.
2026幎8æ4æ¥
Chubb Fire & Security UK ããã®åç
Dear Peter,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Helpful and Polite
After being given various numbers to ring, going back and forth I finally spoke to two people who were extremely helpful. The first put me through to the second since then an engineer has rung me (within 5 hours, not 48) and will be coming out tomorrow.
2026幎8æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Chubb Fire & Security UK ããã®åç
Dear Vanessa,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
engineer great
2026幎8æ10æ¥
Chubb Fire & Security UK ããã®åç
Dear Ian,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Someone at Chubb needs to speak to me
Someone at Chubb needs to speak to me. Your invoice does NOT accept an email response.
I did not agree to this appt.,you just turn up.
Your sales agent in January told me the security system at 1 Churchgates was too old to continue servicing and recommended we considered a replacement.
I arranged a meeting with each of my 3 tenants along with your engineer on the 15th June. we thoroughly discussed all the possibilities and on the recommendation of your engineer decided not to have a new system and that the old should be removed.
Each of my 3 tenants have their own security for their floors.
I am not impressed.
There is no personal service, Chubb believe a couple of emails for us to respond to is enough.
Malcolm Naish
2026幎8æ11æ¥
Chubb Fire & Security UK ããã®åç
Dear Mr Naish,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
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