Always on time,service staff always polite and answer any questions I need to ask. Greg has been coming for as many years as I can remember and understands our needs as retired people,explaining anyth... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Very good experience. The gentleman was polite and respectful. He did his work very efficiently. The recommendations and outlines regarding essential upgrades, repairs and cost of each item is extr... もっと見る
企業が回答しました
The Chubb engineer is always professional and courteous. Nothing is too much and he goes above and beyond to fit in around us while he's sorting our extinguishers. It's a shame more companies can't or... もっと見る
企業が回答しました
The engineer who came out to service our system was on time, rang in advance of his arrival, and polite and friendly. He wore plastic covers on his shoes whilst in the house, and kept everything neat... もっと見る
企業が回答しました
企業情報
当該企業による記述
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
連絡先
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, 英国
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
優良
8926件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Satisfactory service
Engineer informed me that he was on his way to carry out the routine service.
He was friendly, respectful,efficient and it was comfortable to have him in my home.
2026年5月22日
Chubb Fire & Security UK からの回答
Dear Melanie,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very happy with the service from Ms…
Very happy with the service from Ms Watt at HQ and the engineer who was responsible for the recent visit at my home -
Service engineers service has always been timely professional and courteous
2026年5月22日
Chubb Fire & Security UK からの回答
Dear Anand,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Always helpful…
Craig is always very informative and polite, it is a pleasure to work with him.
2026年5月22日
Chubb Fire & Security UK からの回答
Dear Valued Customer,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Chubb Fire & Security UK からの回答
Dear David,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Chubb Fire & Security UK からの回答
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
I Have waited for an update regarding a…
I Have waited for an update regarding a quotation after many phone calls and emails and no reply I have decided not to renew my routine inspections with Chubb
2026年5月1日
自発的なレビュー
Chubb Fire & Security UK からの回答
Dear Sandra Haggert,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Visit to rectify a fault which was…
Visit to rectify a fault which was dealt with promptly and efficiently.
2026年5月22日
Chubb Fire & Security UK からの回答
Dear Nicola,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer did a very good job
The engineer did a very good job. The reason for the 4* is that we learnt from the engineer that we have not had monitoring since October 2025 due to the BT changeover, which also means we have been paying a pointless monthly line rental since that time. I expect Chubb to give full refunds for both these issues.
2026年5月22日
Chubb Fire & Security UK からの回答
Dear Andy,
Thank you for your positive feedback for our engineer. We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Annual check
Joe was punctual, polite and knowledgeable. He carried out the inspections efficiently and followed on with the necessary paperwork immediately.
2026年5月21日
Chubb Fire & Security UK からの回答
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
always friendly and never any issues
2026年5月15日
Chubb Fire & Security UK からの回答
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Chubb Fire & Security UK からの回答
Dear Daniel,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
i got the run around when trying to…
i got the run around when trying to reset my system by phone. they told me I had to have an Engineer call, which he did. 1 minute later system reset. a few minutes later a bill for £150 plus VAT. Extortionate. i am looking for a new alarm company,
2026年5月15日
Chubb Fire & Security UK からの回答
Dear Valued customer,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK からの回答
Dear Chris,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Fab Engineer!
Damian is always so helpful explaining issues in a simplified way and resolving issues in a timely manor.
2026年5月22日
Chubb Fire & Security UK からの回答
Dear D Russell,
Thank you for your wonderful review for Damian! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Polite knowledgeable.efficient
2026年5月22日
Chubb Fire & Security UK からの回答
Dear Andrew,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Polite and helpful member of staff.
2026年5月22日
自発的なレビュー
Chubb Fire & Security UK からの回答
Dear Emma,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
they came in explained what needed to…
they came in explained what needed to be done and just got on, kept us informed.
2026年5月22日
Chubb Fire & Security UK からの回答
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great customer service
With me being new to the site the member of staff that visited here went above and beyond to help me understand the alarm system. He was very friendly and polite. He ensured I felt confident by the time he left.
2026年5月22日
Chubb Fire & Security UK からの回答
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent service and super helpful…
Excellent service and super helpful engineer. Arrived early and explained the servicing process, working through quietly and efficiently.
Offered support and advice with the extinguishers in the building and site safety.
2026年5月22日
Chubb Fire & Security UK からの回答
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Jack is a great chap and is very easy…
Jack is a great chap and is very easy to deal with.
2026年5月22日
Chubb Fire & Security UK からの回答
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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