Suppor was fantastic, Machine broke down and would not start after I already payed. Got my money back 30 min later thanks to Savaira, tech support bery patience and understanding despite obvious sp... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The washer had a connection issue: after making payment, the transaction was not registered by the machine. A second attempt was made, and the machine worked. Customer service promptly resolved the is... もっと見る
企業が回答しました
Very helpful customer service who were quick to resolve an issue that I emailed about. No complaints. Thanks especially to Morgan who kept me updated.
企業が回答しました
I had a problem where one of the dryers in my residence hall wasn't working. Morgan helped me out incredibly quickly and easily, so the issue was resolved within a few minutes. The refund was also pro... もっと見る
企業が回答しました
企業情報
当該企業による記述
Circuit is the UK's market leader in managed laundry providing high-quality services.
連絡先
Halifax Road, HX6 4AJ, Ripponden, 英国
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4.2
ほぼ満足
1667件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 97％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The customer service is good to what…
The customer service is good to what they are allowed to do but with a machine breaking on a Friday early afternoon and no possibility to have a technician until the following Monday it’s not a good service. My clothes have been swimming in dirty water for almost 3 days.
2026年6月29日
自発的なレビュー
Circuit Laundry からの回答
Hi Claudia,
Thank you for taking the time to leave feedback. I'm sorry to hear this - please could you drop me an email at care@circuitgroup.com so that I can take a further look into this for you.
Thank you
Karis
Tori from the customer service team…
Tori from the customer service team really helped me out and the service itself is useful for accommodation.
2026年6月23日
自発的なレビュー
Circuit Laundry からの回答
Hi Neil,
Thank you for taking the time to leave a review and share your thoughts. It is great to read that Tori was able to help with your query and that you find our services to be useful in your accommodation.
Thank you, Isobelle.
thanks for the prompt response and…
thanks for the prompt response and hospitable conversation
2026年6月22日
自発的なレビュー
Circuit Laundry からの回答
Good morning Laveena,
Thank you for taking the time to leave a review and share your thoughts. It is great to hear that our customer service team was able to help with your query quickly.
Thank you, Isobelle.
Ariz was really of great help and…
Ariz was really of great help and responses were swift.
2026年6月22日
自発的なレビュー
Circuit Laundry からの回答
Good morning Gloria,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to read that Ariz was able to provide a great customer experience and help resolve your query.
Thank you, Isobelle.
Sophia was super helpful and had my…
Sophia was super helpful and had my problem solved in seconds. Thank you!
2026年6月20日
自発的なレビュー
Circuit Laundry からの回答
Good morning Lori,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Sophia was able to help resolve your query quickly.
Thank you, Isobelle.
Good Customer Service when transferring credit balance
Tee-Jay was very helpful when helping move my credits across. Good customer service. A little bit slow with little updates but efficient overall!
2026年6月17日
自発的なレビュー
Circuit Laundry からの回答
Good morning,
Thank you for taking the time to leave a review and for your great five star feedback. It is brilliant to see that Tee-Jay was able to help with your balance transfer.
Thank you, Isobelle.
Had an issue with the machine
Had an issue with the machine, contacted support Tee-jay and problem was resolved quickly and effectively 👍
2026年6月17日
自発的なレビュー
Circuit Laundry からの回答
Good morning Karen,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Tee-Jay was able to help resolve your query quickly.
Thank you, Isobelle.
Beth gave great support
Had to use customer support for the first time. Beth was very friendly and quick to reply to my concerns. She refunded the transaction quickly and flagged the issue internally. Great team :)
2026年6月16日
自発的なレビュー
Circuit Laundry からの回答
Good morning Catherine,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Beth was able to assist you with your query and provide a great customer experience.
Thank you, Isobelle.
Circuit Laundry からの回答
Good morning,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to see that Beth was able to provide a great customer experience.
Thank you, Isobelle.
Faced a minor issue while using the…
Faced a minor issue while using the washer and had reached out to live chat support. Ellie was super helpful and responded very quickly and helped me resolve the issue.
2026年6月14日
自発的なレビュー
Circuit Laundry からの回答
Good morning,
Thank you for taking the time to leave a review and share your thoughts. I am sorry to hear that you experienced an issue with the washing machine at your location but it is great to see that Ellie was able to help resolve this quickly for you.
Thank you, Isobelle.
Circuit Laundry からの回答
Good morning,
I am sorry to hear that you feel this way about the machines at your location and the customer service you have been provided. So we can investigate this further please reach out to care@circuitgroup.com with the details of your query.
Thank you, Isobelle.
Ariz was great at helping me sort out…
Ariz was great at helping me sort out my issue.
2026年6月11日
自発的なレビュー
Circuit Laundry からの回答
Good afternoon,
Thank you for taking the time to leave a review and share your thoughts. It is brilliant to see that Ariz was great at resolving your query.
Thank you, Isobelle.
Resolved issues efficiently
I ran into some issues while doing laundry, so I sent an email to explain the problems I needed resolved. The customer service representative Morgan sorted everything out for me promptly. They were understanding of my troubles. I find this staff member highly empathetic toward customers’ feelings and needs, in addition to being extremely quick and efficient in handling matters. Angel Morgan fully deserves recognition for this service!
2026年6月10日
自発的なレビュー
Circuit Laundry からの回答
Good morning,
Thank you for taking the time to leave a review and share your thoughts on our customer service team. It is lovely to see that Morgan was able to help resolve your query in a timely manner.
Thank you, Isobelle.
The customer service was very good
The customer service was very good, it was quick and I had a refund which I was pleased of
2026年6月9日
自発的なレビュー
Circuit Laundry からの回答
Good morning Oliver,
Thank you for taking the time to leave a review and share your thoughts. It is brilliant to read that you found the customer service to be very good and that our team was able to assist with your query.
Thank you, Isobelle.
Went on the live chat with Ellie
Went on the live chat with Ellie. Was able to solve my issue out very fast and even sent out an engineer to sort the problem! Great customer service
2026年6月6日
自発的なレビュー
Circuit Laundry からの回答
Good morning,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to read that Ellie was able to help resolve your query over live chat.
Thank you, Isobelle.
Beth was super great and helpful
Beth was super great and helpful. Fixed my problem rapidly.
2026年6月5日
自発的なレビュー
Circuit Laundry からの回答
Hi Sofia,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to see that Beth was able to help with your query.
Thank you, Isobelle.
Resolved and got refunded for a faulty…
Resolved and got refunded for a faulty cycle real quick! Thank you so much for the help Helen!
2026年6月4日
自発的なレビュー
Circuit Laundry からの回答
Hi Aysha,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Helen was able to help resolve your query quickly.
Thank you, Isobelle.
Lary was help i had problem with dryer…
Lary was help i had problem with dryer he helped me
2026年6月4日
自発的なレビュー
Circuit Laundry からの回答
Hi Jarvis,
Thank you for your great five star feedback. I am glad to see that our team was able to help you.
Thank you, Isobelle.
The person Tori in customer support is good
The person Tori in customer support office is very friendly, he answers questions very patiently and solves my question perfectly
2026年6月4日
自発的なレビュー
Circuit Laundry からの回答
Good afternoon,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to read that Tori provided a great customer experience and was able to help resolve your query.
Thank you, Isobelle.
Had a smooth and seamless experience…
Had a smooth and seamless experience with Sully when a washing machine didn’t work meaning I ended up paying double to use another. They were friendly, understood the issue and asked all the right questions, and I got refunded right away.
2026年6月2日
自発的なレビュー
Circuit Laundry からの回答
Good morning,
Thank you for taking the time to leave a review and share your thoughts. I am glad to hear that Sully was able to assist you with your query and provided a great customer experience.
Thank you, Isobelle.
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