Clarins レビュー 

I visited the Clarins shop in Ashford Outlet village and was served by Martina.
She was super friendly, gave good advice and was really helpful in selecting the right products for me. I highly recommend visiting her - brilliant customer service and made the visit to the shop fun and informative.

Martina is so informative and helpful. We have returned a number of times due to her help with the products, friendly nature and excellent customer service,

Bought the tinted oleo serum dreadful stuff just sits in your pores. Wrote to customer service and apart from asking for photos got totally ignored. Sent several emails they couldn’t care less. Shop elsewhere

Awful refill products for total eyecare range. Fundamenal flawed design for a £50 refill container that just doesn’t work. Inability to contact customer service to resolve. If they want to charge these prices for their products then ensure the customer experience is commensurate with the price.

If I could put zero -zero stars then it would be significant. Products are great however customer care is non existent. I spoke to Sophia or Sofia yesterday regarding my delivery address. I was panicking because it's a substantial amount; she was uncaring, there was no empathy and also snooty. This delivery is going ahead to an address I no longer reside. DPD could not redirect the delivery to my current address. It's different postcodes and it's over an hour away driving between the two addresses.Emails are all ignored. Useless customer service. Do not bother ordering on line. I have changed products. Ordered twice the amount from L'Occitane.

Ordered for the first time from Clarins and they used DPD to deliver. DPD said that they had delivered my parcel but I was at home all day and they didn’t, I checked the DPD map to where they said they delivered and it wasn’t anywhere near my address. I contacted clarins over 8 days ago and they asked me if I wanted them to investigate and I said yes… heard nothing since. I then contacted them again this week and they said the same thing again. I will never order from them ever again since the customer service is non existent… if a customer doesn’t receive their parcel surely they should automatically investigate and then keep the customer updated.

Yet another failed bottle of Eau Dymansante, been back to the clarins counter four times with the spray which stops spraying. Initially they weren't happy to help as I hadn't got my receipt! Gave me a new 'button' to dispense the perfume which worked for a few weeks. Yet again off i went to the counter for another 'button', this week will be the 5th time, I'm almost part of the furniture.
We shouldn't have to buy a spray bottle from Amazon and decant, this stuff is expensive.
Oh, don't bother with clarins customer care, my email has been ignored.

Rosemarie Morgan from Clarins Morleys Brixton is an absolute superstar. Ever since she started to help with me and my family with Clarins products, our skins have significantly improved. She took the time to careful understand our individual needs and provided the best solutions.

Our skins have looked this good. we are truly grateful for your expert guidance and personalised advice Rosemarie.

I have been using Clarins products for years and can honestly say for my skin they are the best. I often give other products a go but always go back to Clarins. My most recent experience has been post neck surgery. I had two disks removed for my neck with an incision in the front of my neck leaving a scar. It looks as if I had had my throat cut. After the staples were removed I applied Clarins double serum to my face and neck then extra firming day cream to my face and super restorative décolleté neck concentrate to my neck. It has only been 36 hours and already I can see a dramatic improvement in the dry and puffy skin post operation. I just wish there was some way of adding images as proof. I am as usual very impressed.

I had the absolute pleasure of being served by Luke at the Clarins counter in the Boots store at Liverpool Street Station, and I feel he truly deserves special recognition. From the moment I approached the counter, Luke’s warmth, kindness, and naturally bubbly personality made the entire experience exceptional. He carries out his work with such genuine affection and care that it is impossible not to feel completely looked after.

Luke took the time to understand my skin concerns in detail and created a personalised skincare routine that was both thoughtful and incredibly knowledgeable. His passion for his role shines through in every explanation, every recommendation, and every moment of interaction. It is rare to meet someone who not only excels professionally but also brings such sincerity and joy to their work.

Clarins is very fortunate to have someone of Luke’s calibre representing the brand. His professionalism, friendliness, and dedication to outstanding customer service made my visit memorable, and I left feeling confident, informed, and genuinely valued as a customer. He is an absolute credit to the Liverpool Street branch, and I hope he receives the praise he wholeheartedly deserves.

I visited the Clarin’s outlet store at Cheshire Oaks today. As a regular customer at this store and online, I feel very disappointed and ripped off. I bought a double serum gift set which cost £78 and clearly says full size on the box on top of the photo of the double serum complete age control concentrate and the double serum eye. I then went to get colour matched for the double serum foundation having previously wasted £50 buying the double serum foundation using the online colour matching service which is several shades too dark for my skin. The gift set was quickly taken from me and left behind the till before I had a chance to check inside the box. I was colour matched and bought the gift set and the double serum foundation. Having bought the full size double serum complete age control from the store several times before, I was surprised to see a 30ml bottle which is clearly not the full size version. I have never bought the double serum eye before but I am fairly certain that the 20ml bottle is also not the full size. Added to the clearly false advertising, I am stuck with my first purchase of double serum foundation as Clarin’s don’t offer a recycling facility and I really don’t want to throw a £50 foundation in the bin. I didn’t ask for my money back and had no expectation of that happening but I also didn’t want to completely waste the product. Please stop selling items advertised as full size when they are clearly not and please offer some form of recycling service for products bought by people using your online colour matching service as the sales representative was clear that the online colour matching service doesn’t work.

I visited Clarins counter at Boots Silverburn today 29/4/26. I was met by Katie she was very pleasant and very knowledgeable will definitely be back.

I have experiened Eau Dynamisante faulty spray nozzle on last 4 or 5 bottles purchased. The atomizers on all stop working after a few months. I have used this item for over 30 years and I know I am not the only one who has had this issue ... why aren't Clarins fixing this problem???

I sent back the calm essential balm for a replacement, as the pump mechanism was not working properly, a common problem with this product as pointed out by many other customers. The product has since been taken off the Clarins website, but customer service got back to me today telling me they will send me the same faulty tube I returned to them back to me, because they tried it out thoroughly and found no issue with it. This is not only unhygienic, but shockingly dishonest. And now I cannot even share other customers' experiences as proof, because the product and its reviews convieniently disappeared from the website.

Awful customer service. Still waiting for refund.

I’m completely fed up with this product. I love it, but every single bottle I’ve bought in the last 3 years, has an atomiser that stops working.
The second time it stopped it was a massive rigmarole trying to get a replacement spray.
Having to get proof of purchase etc as if I’d be trying to get a spare spray thingy.

I visited House of Fraser in Manchester to purchase my usual foundation to find it is a finished line. Make up is not an area I am confident in so when I was greeted by Laura on the Clarins counter I felt relieved with her knowledge of both the original product I wanted and the new product replacing it. Laura took the time to find out what I wanted/needed and gave me a complete makeover from serum to concealer, something I have never felt comfortable with. Thank you for your patience and time Laura.

I do have a long standing relationship with Clarins but their online website/app is awful to use. There are constant issues and I’ve waited over a week to hear back from customer service about a problem with my basket not being able to check out. But, they don’t stop sending you junk emails to buy. On a rare occasion when you can buy off the website then there’s no sample products sent. Depending on who is working at the Boots branches it can be equally robotic and lastly I developed a long standing eye rash with the eye make up remover. Avoid buying that . The most popular products are almost always out of stock in stores too and again, I’ve never got any of these minis they claim to give out no matter how much I buy.

Like many others before me, awful customer service for mid to bad products that are inexplicably expensive. Never again!

Firstly, I want to say that I love the brand, I would by even without assistance. However, I like to be advised by the sale associate considering she should be the expert.
I visited Boots Brent Cross and I was attracted by the discount on the occasion of Mother’s Day. The sale associate did not approached me at all. When I asked about prices and details of products she had a totally not interest in assisting me and increasing the chance to make a purchase. I only purchased the item because the discount and Boots points.