Clarins レビュー 

I contacted clarins because I was deeply disappointed with the courier used to deliver my parcel. I gave lots of information as to why I was unhappy and asked for a refund and got a simple, robotic, non human response. To Clarins you’re just a number, they don’t care about the individual or anything that I told them, in fact they didn’t even acknowledge anything I said.

I have spent a lot of money over the years on Clarins and felt quite loyal to them as a brand and the email I received proved I shouldn’t have ever bothered. Will definitely be taking my business and loyalty elsewhere because the one time I ask for assistance I am ignored, not happening again!

I visitedI Clarin's make up and skin care counter at The Mall at Cribbs Causeway (Bristol BS34 5QU) today and would like to express my sincere appreciation for Emma at the Clarins counter for her outstanding customer care skills.
From the moment I approached the counter, Emma recognised me as a returning customer, which immediately made me feel valued and remembered. That personal touch truly sets her apart.
I had come in to exchange a product that unfortunately hadn’t worked for me, and Emma handled the situation with incredible professionalism, patience, and compassion. She listened carefully to my concerns without rushing me and used her in-depth product knowledge to guide me towards a much more suitable alternative. Her problem-solving skills were amazing and she didn’t just offer a replacement, she thoughtfully ensured I left with something that genuinely met my needs.
In addition, she went above and beyond by assisting me with my John Lewis & Partners membership, ensuring I benefited fully from my future purchases. That extra step was greatly appreciated and demonstrated her commitment to excellent customer care.
I left the counter feeling incredibly valued, genuinely cared for and with a big smile on my face. Emma’s warmth, expertise, and exceptional customer service deserve immense praise and recognition. She is a true asset to the Clarins team.
I very much look forward to returning to Emma for future purchases.

Again a sensitive skin moisturiser discontinued with no contact to customers who have ordered in the past. I’m through with Clarins now, not helped by their hopeless chat bot

I've always used Clarins instant eye make up remover but since the first use of a new bottle I purchased I've had eye issues.
Firstly a blocked oil duct, now for the past six weeks a rash on the outer corner of my eye that's spreading.
I've seen three doctors, tried two types of antibiotics, steroid cream but now have been referred to a Dermatologist at the hospital!

This has caused so much anxiety and stress, i'd recommend being VERY cautious of any new bottles of this product...could be contamination or a change of ingredients.
Obviously I didn't patch test as I have used this for years.

Finally I am writing this review for the beautiful Alaina. I always have a lovely experience at Clarins Beauty in Ashford with Alaina. Alaina was extremely friendly and welcoming from the moment I arrived. Her customer service is excellent, she took the time to listen and always gives me very helpful, honest advice tailored to my needs. She made the whole experience feel relaxed and personal. Alaina is a real credit to the Clarins team. Thank you for your wonderful service!

A similar experience to lots of others who have posted - two bottles of eau dynamisante perfume that failed in quick succession. A lady on the John Lewis counter told me it was a widespread fault and gave me a new atomiser head which I was delighted to think would solve the problem but that quickly failed too. I wrote to customer services to ask for a replacement product - they initially said “as you would expect, all Clarins packaging is manufactured from quality materials and is subject to stringent quality controls at the point of manufacture, however, I would like to thank you for your valuable feedback”. When I told them I was aware of the full story they offered to send a replacement gold atomiser cap, which no doubt will quickly stop working too. I feel very frustrated that Clarins are not taking more responsibility for selling faulty merchandise.

One Star is too high. Zero service. Impossible to get a resolution. Repeated failures using the Clarins app. Customer service unable to help in any way. Most frustrating organisation to order products from. Wasted hours getting nowhere. Trying to use a voucher otherwise I would go to a local store. Email messages to their contact us team not responded to.

5* products backed up by 1* non existent understaffed customer service. Be warned, if you have an issue they do not EVER answer the phone. Emails are ignored gor days/weeks. Charged me £8 for next day dlivery guaranteed before 12.30, package arrived 24 hours later.

As with other complainants, my wife now has 3 Eau Dynamisante 100ml fragrance bottles where the atomiser stopped working after a very short while. The extra ones were bought expecting the atomiser to work so the fragrance could be decanted from the non-working ones. No outcome following a call with Customer Services and no reply to an email sent 2 months ago. This product currently retails at £44 on the Clarins uk website. I have seen reviews from other parts of the world highlighting the same problem. This is obviously a serious production issue which is being ignored by Clarins, a shameful situation.

Third bottle of eau dynamisante where the atomiser has failed when around 3/4 contents remain. Assured by retailer fault resolved on purchasing most recent bottle - which failed in about 6 weeks. Hugely time consuming to deal with customer service to get a replacement nozzle (which also failed within weeks). Massively annoyed as around £100 spent for £15 worth of scent. Avoid!

A multi million pound company yet so hesistant to refund £22 for an item which has been falsely advertised! After me complaining the item was no good, they asked me for the following: picture of front and back of item. Picture of serial number from bottom of package. The receipt for proof of purchase. A picture of the actual item....and have now asked me to go to Post Office to send the item back to them!! What an absolute joke of a company....embarrasing!!

I have emailed the Clarins Customer Service Department three times and had zero response. Truly shocking for such a large ‘premium’ company…

Love Clarins Eau Dynamisante and have been using it for many years and am often asked what the wonderful fragrance is I’m wearing.
My problem is the same as many others on Trustpilot with the spray malfunction. It’s happened twice now and I’d only used my latest bottle once before it gave up the ghost. This never happened in the past so something’s obviously wrong here and their CEO should intervene. No reply back from Clarins to my email.

Dreadful app, would not work. Took £300 gift voucher and crashed and then said it had zero on the card. There customer service email bounced and no way to send messages on there help. Avoid clarins at all costs

I am extremely unhappy that my last two orders CLR_UK04257665 and CLR_UK04254190 for the Clarins Christmas Showstopper have been cancelled after ordering them online and being charged too. It happened twice in the last 5 days with my last two orders, despite of receiving in writing the product availability from the Clarins customer service team!
Both times the product was available online and the order was confirmed.

What it is infuriating is that the Clarins Christmas Showstopper shows still available online and can be bought at the time I am writting this review.
Is this a scam?? Deceiving your clients into spending at least £79 on Clarins products to qualify to buy the Clarins Christmas Showstopper for £79 instead of £327?! Take their money and cancel the Clarins Christmas Showstopper, despite of still being available online?
Isn’t this illegal? Misleading your clients?
Shame on who thought that this is a great strategy to sell more products, because it isn't!

Please be careful. Clarins use DPD to deliver their products. Today, a large delivery from Clarins was expected between 2.15 and 3.15 pm. We received a text before this time, telling us the delivery driver tried to deliver but nobody was at home. We have been at home all day. I contacted the DPD head office, only to be told that this often happens. The delivery will be made tomorrow, but to a local shop! Needless to say, we won't be using Clarins in future. Shoddy service from a shoddy company. Buy at your peril!!!

I placed an order for my wife's Christmas present on 14th Dec, it was dispatched within days via DPD but never arrived, the DPD website states "there is a problem in my area and my order has been delayed" despite since recieving packets delivered via DPD from other companys days later, after a few days without the message changing I emailed clarins, no answer. a couple of days later I contacted Clarins via chat, no answer..next day I tried again, still no answer, next day I explained to my wife that she wouldn't be getting a Christmas gift this year. She then messaged Clarins via facebook, of course she received no answer. between us we have contacted Clarins four times over a week and had no answer. I tried contacting DPD and all they replied was to contact Clarins! this is my first time buying off Clarins and it will be my last

a quick update 6 days after sending my email they finally replied, telling me what i already knew that it looked like DPD had lost my wife's present, they said they would re- send, two days later I get another email off them to say the voucher is out of stock and they would be sending me a refund and I would receive it within the next 7 days, what a terrible experience, some of the worst customer service I have ever had

Ordered a product on 13th Dec. Due today 20th been allegedly at the Morley DPD depot since the 17th. No update from carrier or Clarins. Do not enter a contract you cannot keep. I would rather an email or a note at the payment page stating “we cannot fulfil his order”.
Customer would know where they stand then.
When will or will the parcel be delivered at all?
Rather have my money back but no doubt that will take multiple working days.
Rotten service, rotten company

I had 2 eau dynamiste given as presents both have faulty pumps ie won't work . 1 after a week or so the other after less than a week. As they were presents I have no receipts. Clarins won't take responsibility and replace without receipts. Its obviously their product and the same fault in both ! Impossible to speak to anyone on the customer number , chat bot no reply , finally got an email answer that demanded receipts . Love the fragrance, but very poor quality delivery and customer service. And it looks like it's not just me!