Clarkandcampbell レビュー 66

A total rip off!! Quality sucks -it’s 100% shiny polyester - (Alfie shirt) photo shows as poly cotton. It’s definitely NON breathable and you need a steam roller to remove creases. Return policy costs YOU shipping and import fees. It’s NOT a Toronto or Canadian company. DON’T BE FOOLED by anything on their bogus website!!! Buyers Beware.

I ordered a pair of boots November 8, 2025. Today is January 25, 2026 and I have yet to receive my order. I have asked several times for a refund and it kept getting the runaround saying they were checking where my order was and escalating it to their highest team. That was garbage nothing was ever done and I was constantly emailing them to find out where my order was and request requesting a refund. I was just told today that their refund policy does not cover lost packages in transit. I have reported them to the BBB do not buy from them. They are not a Toronto based company.. My order has still not arrived 75 days later and they will not refund me.

Ordered 1 pair, was charged for 2. I told them, and they said not to worry - I could return. They didn't fit (and were terrible quality) so I contacted them to return - numerous "stalling" emails trying to offer other styles, other colours, 10% refund, was made to send multiple photos with promise of "refund info". I think they stall for the 30 day window so they don't have to refund people. So now I'm stuck with 2 pairs of terrible quality shoes that don't fit. If I manage to get an address, I still have to pay over $50 to ship AND import fees to China (yes, not Toronto). AND according to their website they might "reject" the refund. Unbelievable. Same kind of scam that Chinese based companies run on Ebay and other platforms. DON'T GIVE THEM YOUR MONEY/BUSINESS. What I want to know is why aren't these folks shut down yet?

I would not recommend this company. I ordered from them and after 3 months still had not received my order and I live in Canada. So I asked for a refund and cancellation. They refused so I started a refund process with PayPal and they refunded me as I did not have the product. Very bad customer service and business practices. I would not recommend this company.

I had similar situations to everybody writing on this review. My question is has anybody gotten a refund even if it’s 35%? I’m going back-and-forth back-and-forth with emails and I’m truly disgusted that would be appreciated on the refund.

Your company should take “Toronto" off your logo. It is misleading. Most Canadians are trusting good people and are specifically trying to buy locally. What you are doing and the products you are selling are not friendly.
I will be looking for places to leave a review and to warn people to beware before buying from your company.
You are scamming people. Furthermore, the shoes you sent me are inferior and cheap-looking, and they're sized poorly.
For those of you who have read the above. Clark and Campbell and Clark and Mavis are virtually the same. Do not trust or buy from this company.

Nothing short of a refund will satisfy me at this point. It’s outrageous that you don't accept returns at your Toronto location.

I cannot imagine that I’m the only purchaser unsatisfied with your service.

i ordered a product Nov/29, today is Jan/5 and have not received it yet. apparently the product was 'lost' in transit and only from my inquiry, a replacement was issued which has not been received. several back and forth emails and these guys refused to even cancel my order for a full refund. ridiculous company and NOT actually based out of Toronto but overseas somewhere!

Biggest scam going.. run run run
There is no actual store anywhere even though is says Toronto and no contact number
This is a middle man with a lovely website sending for the merchandise in China and charging high end prices
The order takes weeks to come and the items you purchased look nothing like the website.
The $95 boots are the $14.99 boots on Temu
Smell of strong chemicals wrapped folded up in tissue paper. The coats are flammable and not wearable. The purses are cheaply made.
I tried working with them to send this stuff back and they offered me 10, 15, 20 and then 50% refund because the return address is in China and very expensive to send back. They never contacted me after that
So I put in a complaint with my credit card company and got 100% refunded (over $500 I spent)
The merchandise is so ridiculous I wouldn’t even donate it.

IT'S ALL A SCAM !!!!
Don’t be fooled by the Toronto name — everything ships from China. Items are cheap, poorly made, and nothing like the photos. Refunds promised but never sent. Customer service disappears when you ask for proof. AVOID AT ALL COSTS !!

Says Toronto Canadian company. It is not. Shoes tool two months to arrive from China. One order in four different packages arriving weeks apart. My last pair of boots has not even arrived three months later. They won’t provide a tracking number. Shoes poor cheap quality. Not orthopedic as advertised. $20 to return each pair so not even worth sending back. Scam.

I ordered a pair of boots.
Received them and was very dissatisfied. The product is made so cheap and the smell coming from the boots material is soo bad, toxic smell.
Nevermind the process of returning the item. It's my problem to find a carrier then make sure they don't charge for export fees and once return and verified by God knows who,still a fee for return process. Gimme a break. Total scam company.

Do NOT buy one item from this so called company. ITS ALL A SCAM. Would not cancel my order when requested immediately, items poor quality & bad fit. Requested return shipping label and was told pay $20 to return or get a 15% refund to keep the item. Wrote back a dissatisfied email and heard nothing. No phone number available on web page. 😡👎👎👎

I order the shoes Oct. 13-2025 it is now Nov. 13-2025 and no shoes- Still waiting, getting run around. I truly believe it is fraud. Called my credit card and requested they investigate and return my money.

DO NOT ORDER FROM THEM.

At first I was skeptical because there was a delay in the order due to a lot of orders needed to be processed before mine could be shipped due to the strike. But these boots are without exaggeration one of the best boots I've owned in years. Not only do they look very nice on the picture. I can match it with different outfits. Apart from the look which I love, I love the feel even more. I can wear it all day without having pain in my feet. The orthopedic support is what really surprised me. I am very pleasantly surprised with the customer service which reassured me that my package would be delivered. Thank you Lisa! Will definitely recommend Clark & Campbell and will buy again.

Normally I only shop in person but after seeing an this ad I decided to take a look on the website. I bought this Athena coat I am very happy with it. Finally a coat that feels as good as it looks. It has a very nice lining that slides easily over sweaters. Perfect for the new season. Very pleased with the customer service also. Was a bit worried because of the Canada Post strike. The package had a long delay but it was definetely worth the wait.

what went wrong you ask?? EVERYTHING!!! how can we do better you ask?? Don't misrepresent yourself as a canadian company when you ship from china??? and LIE to customers.
DO NOT, I REPEAT, DO NOT PLACE AN ORDER WITH THIS COMPANY!!! 3 WKS WAITING AND THEY STILL HAVE NOT SHIPPED. YEAH, I FELL FOR THIS SCAM

Ordered a pair of shoes five weeks ago paid for them and have not received the shoes. I sent them an email and asked them to cancel my order since I have not received my shoes. My email came back that only returns can be done 24 hours after you order them. Still waiting for my shoed

I only gave one star because zero is not an option. Do not be fooled by this scam company. They represent themselves as a legitimate Canadian company and charge exorbitant prices for cheap crap they siurce from china. I paid over $70 for a pair of sandals that (when they were finally delivered 7 weeks later) were gold painted styrofoam. As a goodwill gesture they offered to send me an additional pair. I said no and told them they are scammers and they then offered as a gesture of good will to refund me there maximum - 25%. They do not have a store in Toronto. Save yourself some money and order direct from temu or go to the dollar store - don’t use them as a middleman

After searching and now discovering that the company is not legit, I am disappointed in myself.

The reviews looked good, the IP address was legit, but then the item that I purchased arrived and there were red flags.

The item of clothing had no tag, or label attached. I decided to contact the company online and it states that a return can be submitted online via email. Once approved they will send you a shipping return label. However this is not the case.

They are now indicating that I need to return the item to China and I have to send them my information withe tracking number so that they can track my package and once received then they can now give me a full refund.

I noticed a few YouTube videos indicated that the company claims to be located in Toronto but it's really in China.

I've never had this happen to me and I want others to know that they are a scan and a sham!!

I should have read these reviews and then I wouldn’t have ordered anything. I ordered shoes, the stylish leaf accent sandal. The sole of the shoe is hard plastic, it’s impossible not to slip and slide as you walk. I doubt the upper portion of the shoe is leather I have my doubts. The company is not in Toronto, to return my shoes I was told I would need to pay for returning plus an additional 20 dollars. Or… they said they would give me 15% refund. I paid 60 dollars for the shoes. So that left me with really no option but to except the 15% offer. I will never order from this company again.