Click & Grow レビュー 

247
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TrustScore 5段階評価の3.5

3.3

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5つ星のうち1の評価

I purchased the 3 pod click and grow hoping it would work well. The plants do grow but they are so small and I can’t get a decent yield out of them. My pods have never turned out like the website ph... もっと見る

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5つ星のうち5の評価

Incredible Smart Garden – Love It!! I’m beyond happy with my Click & Grow system! It’s made growing fresh herbs and plants at home so simple and rewarding. The smart technology takes care of ev... もっと見る

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5つ星のうち3の評価

This a fun way of starting plants off, we are using it more as a propogaror very successfully. The pre planted pods from click and grow are really quite expensive and we are planting up the pods with... もっと見る

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5つ星のうち5の評価

We purchased the smart garden 27 and started the pods on Jan 3rd we were eating lettuce by the end of the month. There was only 1 pod out of 27 that didn't come up. We're still enjoying the herbs and... もっと見る

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企業情報

  1. 庭園

当該企業による記述

Click & Grow creates smart electronic indoor gardens that allow anyone to effortlessly grow vitamin-rich leafy greens, herbs, fruits, and vegetables 365 days a year. Sustainable, free of pesticides and other harmful substances.


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3.3

まあまあ

TrustScore 5段階評価の3.5

247件のレビュー

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3.3

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5つ星のうち5の評価

We love it!

We have loved our click and grow garden! We were gifted it to review on our social media @theblondespaniard . We grow all sorts of herbs and like having them handy for cooking! Only wish we had more!

2022年10月19日
自発的なレビュー
5つ星のうち5の評価

9-hole garden is perfect if you like fresh herbs & cooking

Started using a 9-hole garden this spring and it's perfect for my needs - growing herbs (I'm mostly into cilantro, parsley, basil) and some salad for cooking. Tried also one of their chillis. The quantity from herbs and salad is perfect for a 1-2 person household and so far have not had a single issue with sprouting - I think I have gone through ca 30 pods during those 6 months. I guess, if you have a bigger family then you would need their bigger garden or 2-3 of these 9-hole gardens. You have to plan a bit ahead as it takes 4-6 weeks for a plant to grow big enough, but if you have a constant rotation then all good. I started using their subscription service as well - 3x3 pack every 2 months and that works well for variety (you can update the content of each order a week or two before it is shipped) and frequency.
Have not had any experience with their support since everything has worked perfectly so far. But I am seriously considering buying a second garden to increase the salad quantity

2022年10月15日
自発的なレビュー
5つ星のうち5の評価

Super happy with my purchase

After moving for a countyside to a city, Smart Garden was exactly what I needed to make my home - home. It looks great, works absolutely well, and I 100% recommend to everyone who has ever thought of indoor gardening.

2021年11月13日
自発的なレビュー
5つ星のうち5の評価

Streets ahead

I was born at the countryside and my family did a fair share of agriculture, so I was not expecting it that some growing plants could wow me as they did. Real cool product, I now only need a bigger one (have the 9 plant version atm).

2022年8月10日
自発的なレビュー
5つ星のうち5の評価

Stylish and easy to use

Most of my plants didn’t do well, but with Click&Grow I was able to enjoy the process of growing greens and berries.
Looks great in my home, and is always a good excuse to invite someone over :)

2022年9月27日
自発的なレビュー
5つ星のうち5の評価

The best indoor smart garden!

Click and Grow truly makes the best indoor gardens on the market. Not only are they slick in design and look good in my home but they are also so effortless to use and the produce grown in the gardens is the best I have ever tried! If you are looking for an indoor garden to grow your own salads, herbs, veggies, and fruits there is no match for Click and Grow.

2022年10月13日
自発的なレビュー
5つ星のうち1の評価

Not and indoor garden + useless refund policy

I bought the small garden to give it a try. It supports 3 different pods, so I bought 3 different plants to grow.

The first time I tried it, 1 grew properly, the other one kind of grew but not fully, and the 3rd one didn't grow at all.

I believed there might have been something wrong, so I tried it again, and this time only 1 grew, the other 2 didn't.

I contacted support then, and their reply was that you should only grow 1 kind of plant at a time. They advertise themselves as an indoor garden, but you can only grow 1 kind of plant (despite them having tons of them).

The worst thing is that their refund policy is 30 days, but no garden grows in that time and it's not enough time to try it out, so it's basically bs.

2022年8月12日
自発的なレビュー
5つ星のうち5の評価

Beautiful Design & Lovely Plants

I am that mad plant lady and Click & Grow has neatly solved a dilemma. We moved from sunny South Africa (where one can grow most herbs and flowers all year round) to north Italy almost two years ago.

For at least three months of the year there isn't even enough daylight to keep indoor pot plants healthy where we stay. Not being able to garden or even have a few healthy indoor plants was a very depressing thought.

My husband saved my sanity and got me a Click & Grown Smartgarden 9 for Christmas 2021. I am absolutely thrilled. I can grow herbs for the cooking pot and cluster my existing pot plants around the unit - so that they catch a few rays and survive the darkest months of winter.

In spring I kick-start a few things that will go into flowerbeds and pots once the danger of frost is over.

In summer I spoil myself and switch to mostly flowers - as the herb garden and veggie patch is established.

All plants are great quality and have survived outdoors after transplanting. The sprout quickly and last longer than what the packaging and app say they will.

The cherry on the top was when one pod failed to sprout... I contacted Click & Grow customer care and after sending in photos of my set-up to confirm that it wasn't something that I'd done - fair enough - they shipped me three free replacement pods.

How a company handles a 'warranty claim' is always the telling part.

2022年8月2日
自発的なレビュー
Click & Grow ロゴ

Click & Grow からの回答

Thanks for the kind words and growing with us <3

5つ星のうち1の評価

Do not buy from them

Heavily overpriced, bad unprofessional customer service, plants don't even have room to develop enough roots for even a small salad to grow fully. What you are left with are some tiny leaves which grow bitter if you let it sit longer so you would have larger leaves. Some pods don't sprout, their guarantee process is super bothersome and their pods are soo overpriced for a product that doesn't even deliver a fully grown product. Their lamps are way too weak, so their mini strawberries and tomatoes don't even taste good (if you get them to grow). It's such a waste of money and you are better off with regular soil and maybe a growing lamp for indoor. It looks pretty though, so for some overpriced kitchen herbs it's doing its job. Btw cleaning it is also annoying and such a hastle so it's also not really saving you any time.
Oh, and they have a kickstarter campaign where they keep delaying (almost half a year or so already), with no prior notice so i would not recommend backing anything from them as well. There's no communication whatsoever. Wondering if the whole company is a huge scam..

2022年7月18日
自発的なレビュー
Click & Grow ロゴ

Click & Grow からの回答

Very unfortunate that you feel this way and thanks for the feedback!

We're definitely not a scam company and I'm sure the fact that our customers happily grew 2.5 million plant pods with our gardens last year alone shows that.

Indeed, sometimes it happens that some pods don't grow in people's homes as they're excpected to. Understanding that this is a part of how nature works is the beautiful side of using our gardens. It's a journey of getting to know nature. And while our gardens do take most of the guesswork out of growing plants, more than any other solution, there are sometimes things about nature that they can't control.

We're so confident in our products that we offer the plant pod replacement that you mentioned. If we would be a scam then we wouldn't offer this. Imagine the amount of pods we'd need to replace if the problem would be widespread. Wouldn't be a very smart scam company!

Yes, the plant pod replacement procedure isn't a one click solution as we're always first trying to find out if there are some fixes a user can do before we ship replacement pods. Shipping new pods takes up some nature's valuable resources and we don't want to end up shipping a replacement to something that could've been amended at the customer's home.

Regarding the growth - our edible plants, or rather their seeds, are specifically chosen to be baby size varieties so that they won't outgrow the garden and so that they'd have a very high nutrient density. It's optimizing taste and nutrients - which is what you're after - while compromising on size. Our romaine lettuce isn't the vitamin-poor kind that you grow on open field. If our salad plant doesn't grow very well then it might be that some other factors are inhibiting the growth. Again, we've done a 10 years of RnD work so that it wouldn't happen at all, but in the end, no one can control nature 100%.

Cleaning our gardens is by far the easiest among all other similar solutions on the market and our gardens don't require cleaning as often as others do as the plants are confined in their pots, not flowing freely in the water tank with their roots.

The lights that we use are very thoroughly tested and strong enough for all of our plants. They're also the most energy efficient on the market and have specially developed lenses that focus all incoming energy onto the plant's growing area, but not into the general ambience of your room. This means that we're not robbing you with high electricity bills and unlike other grow lights, we put everything you pay for into use for growing your favorite plants, not lighting up the surrounding room.

If some fruiting plants don't grow very well then usually there are some environmental conditions they haven't liked in the room or they weren't pollinated. Frutiing plants need a couple of more care procedures during their lifetime. They're good for learning about nature and having fun, but you can't expect a sizeable mini tomato yield from a countertop garden. And BTW, if you wan't to get bigger yield with fruiting plants then we've got special perforated cups that let their roots spread out more so the frutinig plants would provide a bit more foliage and yield.

5つ星のうち1の評価

Don't waste your money

I ordered 3 pods of wild strawberries from Click and grow. They didnt come with instructions so i tried to sign on but couldn't. None of the pods germinated.
I contacted customer service and had to send pictures and lot number etc. They responded that because i didnt use their grow equipment they would not refund my money or send replacements.
Dont waste your money.

2022年7月14日
自発的なレビュー
5つ星のうち1の評価

It takes a lot for me for me to feel…

It takes a lot for me for me to feel the need to post a negative customer experience review, but I simply don't want "one more customer to go through the appalling customer experience we have had with click & Grow".

We are highly capably & passionate gardeners, but through two phases of planting 27 pods (54 in total) only one plant grew despite following the instructions, & subsequent online advice "to the letter".

When we have tried to tactfully seek resolution & reimbursement for a spend of over £700, we have been blocked in customer support with the same repetitive advice which we followed in the first place with the same non existent results.

When we asked for the complaint to be escalated it was ignored.

My "strong recommendation" to anyone out there contemplating buying this product or dealing with this company regretfully has to be think very hard about it.

Our experience has been nothing other than appalling, & I am seriously considering taking legal action.

I take no pleasure whatsoever in writing this, which rates right up there in terms on one of the worst customer eperience journeys I have ever experienced.

Derek

2022年5月26日
自発的なレビュー
Click & Grow ロゴ

Click & Grow からの回答

Hi! Martin here from Click & Grow. After going through your conversations with our customer support team I felt that I need to jump in here with a reply. Like you, I also take no pleasure in writing this, but perhaps doing it will put things in the correct perspective and inform other readers.

While I understand that an expensive gift that doesn’t work out first when it’s put to use can be extremely frustrating, I feel the need to point out that all along the way, we’ve been very keen on finding solutions to the problems you encountered with using our Smart Garden 27, but we were met with what seemed like unfounded angling for a refund from almost the very beginning of our conversations.

You first reported that plants weren’t growing in your Click & Grow, which we always respond to by asking a few questions about the specific plants grown, moisture of the plant pods, water used, the room environment and location of the garden in it. This way we can best make the assessment of what could be wrong. Your next response only answered two of these questions and right away asked for a full refund, without even getting to the bottom of the problem you encountered.

First, it would better for the planet to always take a few short steps as a customer to find out why some product isn’t working before writing it off completely and asking for a refund.

Secondly, we can only offer refund if questions are answered that determine if the problem lies in the product or somewhere else. As said, all necessary questions weren’t answered yet at that point.

As the conversation went on, we concluded from the photos and pieces of information we received that the plants didn’t grow because the water tanks of the garden were severely overfilled. The easily understandable mechanical float on the side of the garden notifies when there’s too much water in the garden. This is also communicated everywhere in our instructions, which you claimed to have followed closely.

We communicated this finding so you wouln’t repeat it in the future. And as a gesture of good will, we sent a replacement batch of plant pods to refill the whole garden. We could not refund the whole garden itself as there was nothing wrong with the product itself.

After planting the new refunded set of plant pods you contacted us again with the same concern that nothing was growing and voiced your now ever harsher request for a full garden refund and public shaming if the request won’t be met.

We asked the same list of questions again to determine what the problem might be as this is the procedure and because we hadn’t gotten full answers even during the first round of conversation.

I understand that it can be even more frustrating to have a second batch of plant pods not growing and on top of that answering to emails with same questions in them, but this is the only way for understanding the problem.

We concluded from what was sent over that the reason the second batch of plant pods didn’t grow was because the pods were inserted into the garden upside down. The pods have a small cavity of top of them from where the plants sprout from. In addition to the sprouting direction, if the pods are inserted upside down, a moisture sucking wick that should touch the bottom of the plant pod and bring water from the garden’s tank to the seed can’t do it as the cavity creates space between the wick and the plant pod.

The direction the pods need to be inserted to the garden are communicated with the plant pod packaging, multiple instructions in different widely available sources that you claimed to have read, and even the designed shape of the enclosing cups that hold the pods in the garden. There really isn’t much else we can to convey the correct way to insert the pods. And because of this, inserting them incorrectly isn’t a very common issue as well.

As neither the evidence and answers to questions from the first conversation nor from the second concluded that there could be some shortcomings with the product itself, we couldn’t provide a refund.

Our whole team works every day to help people connect with nature via easy to use indoor gardens. This also means active help regarding different questions and concerns that people might stumble upon along their gardening journey. We’re always there to help but if one doesn’t want to be helped, there’s never much anything we can do.

5つ星のうち3の評価

I like the Idea but….moldy!

I like the Idea but….moldy!

I really like the idea and everything grows. And it‘s very easy to install. But every plant pot gets mold. And quit e lot acutally! It‘s pretty nasty. I tried 5-6 times now but everytime I get mold… I will probably not plant a new pot because of that…too bad…

2022年4月1日
自発的なレビュー
5つ星のうち1の評価

This company hides its unsubscribe…

Click and Grow's subscription service, which you can "cancel any time" is not live yet so you cannot actually unsubscribe at any time, not without emailing support.

You have to keep on making payments until the next shipping date.

2022年3月3日
自発的なレビュー
5つ星のうち2の評価

Okish overall garden. Infected soil. Appalling customer service

Three of pods I bought were infected. One pod did not sprout at all. I contacted customer service whom I had to explain in three separate emails what I was experiencing before I got my replacement pods. I was not able to send feedback as they closed my ticket early twice. Ok ish for the garden I would say 3/4 stars 2 (for responding) and lower for customer service - appalling - the lady kept sending me links and not responding to anything I was saying!

2021年12月12日
自発的なレビュー
5つ星のうち1の評価

It's just an interior piece

For that price you get:
- stylish plastic piece
- couple of led lights

Bad things:
- no on/off timer, each time you want to turn it on or off you will need to plug or unplug it
- water inside becomes moldy and there is no easy way to clean it out (even though I was using filtered water which should have limited this issue)
- plant pots they supplied were infested with bugs

Good things:
- setup looks good

Miscellaneous:
- on/off timer would cost a couple $, so do not see any reason why not to include it
- LEDs are just full spectrum ones, no infrared or blue light LEDs

2021年9月19日
自発的なレビュー

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