Clio レビュー 276

Absolutely the most user unfriendly service I've ever used. Each time I log in I have to set up a new password. It lets me access the mail/doc and the next day will not accept the password.
It's a terribly aggravating service.
I would not recommend to anyone.

Sure wish I could give zero stars. Using Clio.com is the worst thing you could do if you need to manage data. In short, "data management" is not part of Clio.com. They have no clue as to who their customer is, and they don't care to learn. My grade school kids could do better.

I can’t say a single negative thing about Clio. It has absolutely revolutionized our firm’s practice. It’s easy to use. Intuitive. Customer service is spot on!

just learning this systems after decades of other systems. This has been the least complicated yet very efficient in handling all aspects of a legal practice.

My customer service experience is always exceptional. Very proficient, professional and courteous.

This is a user friendly program and as a support staff user, it does all that I need it to do at my job level in the firm.

Limited timely assistance in generating invoice format to include receipts

the representative took her time to explain and answer questions

No way to dispute errors in billing.
Duplicate charges,
Rate increases where firm claims notices sent thru Clio, Clio support cannot locate, legal rates charged for pure clerical tasks.

The data migration team at Clio was exceptional. They went over and above answering our questions and guiding us through the process. We are now very satisfied Clio customers and use it for all aspects of our law practice.

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All explanations are smooth, and we can understand the software super easy.

Mrs. Zhang is fantastic and always aware of any questions we have and gives us the perfect answer.

The site is secure and customer support continues to provide prompt response and solutions to issues. The site is easy to operate and keeps me very organised and professional.

I am not able to get all the features in my jurisdiction.

I love Clio. It has made such a diffence in my time management and is very user friendly.

We are able to upload organize and communicate with our client in so many different ways. We enjoy the customizable fields and the time saved with the calendar feature gives us the ability to focus on other important work!

After I sold my mid size law firm and started a solo practice, I went to Clio, much to my regret. Manage is a useable, if basic, platform you can use to maintain files, keep time, and get bills out. Grow is an absolute waste of time and money. It does not integrate well with other software and glitches all the time, making its best feature, the automated intake process, basically useless. Whatever you do, do not let them ever talk you into buying Grow. It is a total waste of money, Also avoid paying for premium support. It is basically also useless. I spend a lot of time on hold and get little to no help. I greatly regret my purchase and discourage others from this product.

What made this transition easier was Jess' approach. She guided us through the process and because we were wary, we decided to take three months to complete the transition. It took us longer than that and Jess was patient, assistive and good humored throughout! She is a fine example of someone whom a company can put on the frontline as an exceptional representative. Many thanks Jess!

I like that the software is user-friendly and helpful in storing all necessary data for client management. My only issue is with formatting notes and calendar descriptions, as in there is a lack of formatting options for notes, and calendar details/descriptions lose their spacing and formatting after saving the event on the calendar.

Horrible experience. After trying my best to use the Clio platform for about a month, it just was not working for me. It could not do what I needed it to do. When I cancelled the service, they refused to refund any of my money. Clio has kept a year’s worth of my money ($4,300.00) for a 4 week trial usage. I’ve been requesting a refund, even just a pro-rated partial refund, for 5 months now. Crickets! They won’t even respond to my emails. I actually think they blocked me. That’s what I would call the worst customer service I have ever had - ever! If you are thinking about buying Clio, my only advise to you is make sure you 100% love it before you pay penny.