Closer Pets レビュー 250

I have had a Cat Mate fountain for at least six or seven years. That’s a testament to how well they are made. It is the only water fountain my cats will use. Whenever I need a new pump, because they do wear out, I order one from Closer Pets. Their Customerservice department is very helpful The pumps arrive quickly and that makes my cats very happy again because they definitely miss the fountain until the new pump arrives.  I would highly recommend. Closer Pets and enjoy doing business with them.

I purchased a cat fountain which my cats love drinking out of. Unfortunately, the pump stopped working. I reached out to Closer Pets to request a replacement. Their prompt response recommended I do some maintenance by cleaning the pump. After a failed attempt to make the pump work, I reached out again with the update. Jessica promptly arranged to send me a replacement pump and adapter. Customer service was excellent and prompt in resolving my issue.

Customer service is not intelligent, first problem told need a new door replacement insert, when that didn't work called n was told person told me wrong n no I couldn't send back the replacement part !!! Now needed whole new door, wasn't working, emailed n explained WHOLE situation, Jessica wrote back saying need more info on what is going on ,as I said I explained EVERYTHING, and she wanted model number, well there is NO model number on box or in manual, which they show the battery going in sideways n it is NOT possible n have to fight with it to get in not the way shown. I then CALLED n did not need model number just say magnetic cat flap door, they only sell one of magnetic without microchip n he said door needs to b filed down, to tight since door doesn't close all way on leaving and entry, I replaced this with same one that I had for over fifteen years due to it cracked n then farell cat banged it n broke completely off. I do not know yet if chiseling door works , need to borrow one. My cat loses collars in a short period of time, the magnetic balls are pricey at $22 for two without tax n shipping I wanted the magnetic MICROCHIP one which sites said works with MOST microchips, I called company to ask, well, No , I think it MIGHT be due to they r European, with a USA location, the acceptable chips had more numbers than our USA chips n it wasn't acceptable if certain letters in chip, glad I called up to make sure WORKS WITH MOST CHIPS was or was not mine

A call to customer service before I purchased was helpful in deciding which chip reader cat door to buy, and it saved me some money. The representative was very good and patiently advised on which microchips would work and how to install the door. Thanks!

Quick, professional and timely.

I had a cat auto-feeder C20 that lasted many many years, too bad they don't make that model anymore but I will try the new one, my cat has fussy whisker syndrome when he eats.

Customer service is beyond excellent! Our fish feeder was not working; it was replaced and was here within a couple of days. Can’t say enough about the great service this company provided! (And everyone was so pleasant that I spoke to! Hard to find anymore!)

Closer Pets provided excellent customer service to correct a defective product.

Amazingly fast response to include a replacement of my 2 year old P7000 Auto Fish Feeder. I’m glad that I registered the product when purchased as it extended the warranty to 3 years.

The feeder is an amazing product for the price. This is my second purchase. The current Promo coupon makes this product even more amazing. My granddaughters were coming to visit three days from the arrival of my feeder. At that time there were no large fish around my dock. After the three days of feeding, my grandkids caught plenty of large fish.

My experience was great thanks to Jessica. When I called in with my issue, she listened carefully and went above and beyond to help me resolve it. I was already impressed by how she handled the situation, and then I got a follow-up email that really exceeded my expectations.

I also want to highlight how quick and personal the service was. Jessica answered on the first ring, which honestly caught me off guard—I didn’t think a real person would pick up right away. I stumbled at first, but she handled everything professionally and kindly. She said she’d follow up, and she absolutely did. I ended up getting my replacement unit without any hassle.

That’s how you provide customer service. I’ve been in the customer service industry for a long time, and Jessica did very well. It’s refreshing to see that, even now, people still know how to deliver genuine, high-quality support. I truly appreciated everything she did.

This is my second pet door purchased. The first was a read the dangling collar chip, and this door reads the imbedded neck chip. The second door sent was not programming properly and the company sent me a replacement door within days that works great!! So, customer service and product both get 5 stars!!!

Prompt and friendly responses. Closer Pets stands by its products.

The customer service team went above and beyond for me! They were able to set me up with a replacement part for something I misplaced, even though I was missing important information! Really appreciate the flexibility!

Best customer service I would have dreamed of! Quick, knowledgeable, efficient, personable and I forget the beautiful ladies' name!!

Exactly what I ordered and quick shipping. Thank you!

Quick to make things right. No questions asked. I said was broke. They said they were very sorry and a replacement unit on the way. That's the way business should run. Outstanding company with outstanding people!

The dog flap is a great product to allow our medium-sized hound to come and go as she pleases. However, there was a small issue with the flap itself; I contacted customer service and a new flap was sent out by 48 hour post, and this solved the problem. No haggling or arguing. Customer service like in Ye Good Olde Days. I can only recommend the company.

They made getting a replacement so easy. Thank you.
We love the cat doors and they work great. we recommend them to all our friend that have cats.

I received prompt service.